Raffles Hotel Le Royal Phnom Penh 5 estrelas

Nota clientes Avis (Classificação ALL) 4.8/5 971 comentários

Raffles Hotel Le Royal Phnom Penh - Image 1
Raffles Hotel Le Royal Phnom Penh - Image 2
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Raffles Hotel Le Royal Phnom Penh - Image 4

Descrição

Extras do hotel

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

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Localização do hotel

Raffles Hotel Le Royal Phnom Penh

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Camboja

GPS:11.576354, 104.918079

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.8/5  971 comentários

Classificação do TripAdvisor  4.5/5  2.666 comentários

Certificado de excelência 2025

20 managers te veel in dit hotel

Nota Tripadvisor 1.0/5

F5739BXmathieuc Avaliação com certificação TripAdvisor

Dit is het mooiste hotel van onze reis tot nu toe. Wij werden ook super vriendelijk ontvangen en nadien naar onze mooie kamer gebracht in het oude gedeelte. Nadien hebben we meteen een dinner geboekt in het restaurant en er was zelfs live piano aanwezig super mooi en goed eten. Onze eerste ontbijt ervaring was een totale ramp warme koffie met ijskoude welk en er is geen buffet totaal niets. Als je met bevoorbeeld 4 personen gaat eten geven ze je 1 broodmand met 1 broodje 1 croissant 1 koffie koekje voor 4 personen dus je besteld je gerecht en dan bestel je extra broodje dat je ongeveer 20 minuten later na je gerecht krijgt dus u ei is koud. Wat een ramp. En dan de bediening ieder heeft zijn eigen job en hierdoor komt het dat men niets afruimd zolang je er zit er is 1 afruimer. Niemand zal helpen. afruimer is afruimer en de rest doet enkel bediening en loopt de vuile vieze tafels gewoon voorbij. De ontbijtmaneger geeft enkel orders en doet totaal niets buiten commanderen Hier word ook niet gelachen iedereen doet zijn werk en ik denk dat er ongeveer 20 managers rondlopen die uiteindelijk niets doen. Niemand is er vrolijk. Aan het zwembad krijg je muggen spree Maar nergens anders ook niet als je buiten gaat en er zijn echt veeel muggen dit hotel heeft gewoon een lieve goede manager nodig die zijn onder managers leert dat ze hun personeel vooral zeer jonge mensen vriendelijk moeten behandelen en alles juist moeten aanleren. Nogmaals een echte ramp ter vergelijking met ons andere hoten in siem reap jaya house 100 maal beter en een lieve manager voor zijn personeel die zelfs meehelpen in het afruimen van de tafels.het personeel daar was zo vrolijk met deze super manager die zijn personeel steeds hielp Dus beste 20 managers van raffles ga daar even op leerschool en scheld u personeel niet uit in bijzijn van de toeristen. Dat is onbeschoft

Dear Mr. Mathieu, Thank you for sharing your feedback following your recent stay at Raffles Hotel Le Royal. We truly appreciate your kind remarks regarding the beauty of our historic property, your accommodation in the Heritage Wing, and your dining experience accompanied by live piano music. Your compliments to our culinary team have been shared with appreciation. We are, however, sincerely sorry to learn of your disappointing breakfast experience. Please accept our apologies for the delays, lack of attentiveness, and service rigidity you encountered. This is not reflective of the intuitive and gracious service standards we uphold at Raffles. Your comments regarding leadership presence, team engagement, and staff interactions are of particular concern to us. These matters have been escalated to our senior leadership team and are being addressed through immediate service reviews, leadership coaching, and retraining initiatives. Thank you once again for your candid and thoughtful feedback. We hope to have the opportunity to welcome you back and to restore your confidence in the service excellence Raffles Hotel Le Royal strives to deliver. Sincerely, Dagmar General Manager

rien a redire

Nota Tripadvisor 5.0/5

290annickp Avaliação com certificação TripAdvisor

restaurant très bien tenu, mention spéciale au tartare préparé devant vous , le bas est également très agréable , service agréable

Dear Annick, Thank you for your kind words regarding our restaurant and the tartare preparation experience. We are delighted to know that you enjoyed your time with us and appreciated our service. We hope to have the pleasure of welcoming you back soon, and we look forward to providing you with an event more memorable experience next time. Sincerely, Dagmar General Manager

Un séjour royal

Nota Tripadvisor 5.0/5

anne-marie C Avaliação com certificação TripAdvisor

Tout est parfait, le cadre idyllique, les deux piscines, les chambres confortables et pleines de cachet, le petit-déjeuner somptueux, le restaurant proposant une offre très variée. Mention spéciale pour la gentillesse et l'efficacité du personnel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Un cadre magique

Nota Tripadvisor 5.0/5

Emmanuel811 Romântica - Avaliação com certificação TripAdvisor

Un hôtel colonial plein de charme et d’histoires en plein centre de Phnom Penh. Un bar, deux restaurants, une superbe piscine. Des chambres tout confort. Et plein de petites attention avec un personnel souriant et gentil. Tout cela fait que le séjour devient une expérience exceptionnelle. Nous étions ravis. Merci à toute l’équipe.

Dear Emmanuel 811, We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Histórico com ótimo serviço

Nota Tripadvisor 5.0/5

Flavia T Avaliação com certificação TripAdvisor

O hotel é lindo. Foi reformado, mas permaneceu com o mesmo estilo charmoso anterior. O serviço é impecável, até às vezes excessivo... Os restaurantes e o café são uma delícia a parte. E, em especial, as atendentes do café são extremamente simpáticas e solícitas.

Dear Flavia, Thank you for your recent visit, and for your kind review on TripAdvisor. We enjoyed reading your brief review, and are very glad that you did have a pleasant time with us, and appreciate the praises for our staff. Do visit us soon again, we do look forward to your next trip to Phnom Penh. With kind regards, Gerrit H Thesing Director of Rooms

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 203 comentários 9.3/10 Localização
  • 381 comentários 7.8/10 Quarto
  • 785 comentários 8.8/10 Serviço
  • 10 comentários 8/10 Internet
  • 315 comentários 9.5/10 Atmosfera
  • 269 comentários 9.5/10 Comodidades
  • 262 comentários 7.3/10 Comida
  • 208 comentários 8/10 Pequeno-almoço

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