Raffles Hainan 5성
고객 평점 (ALL 평가) 4.7/5 558 리뷰
Clearwater Bay Avenue, Yingzhou Town, Lingshui County
체크인 시간 : 부터 - 체크아웃 시간 : 까지
Meaning 'a hundred flavors' in Chinese, Bai Wei showcases the rich variety of Chinese finest regional cuisines.
Desa is an Indonesian word meaning 'village'. At the heart of this vibrant ocean-facing all-day restaurant are three large show kitchens facing towards the sea, where the chefs prepare global comfort food, with a focus on Asian classics, fresh from the wo
Meaning 'taste' in Italian, this elegant restaurant in known for its authentic Italian delicacies and exquisite panoramic sea views.
Designed like a limestone cave, this casual Pool Bar enables guests to enjoy an impressive array of professionally mixed drinks, and freshly prepared light bites and meals while relaxing in the Hainan sunshine.
Starting at 80 square metres, our 289 luxurious rooms and 32 superbly appointed villas are the largest on Hainan Island. Boasting welcoming, contemporary design and premium amenities, each enjoys sweeping ocean or garden views from its private balcony. Designed in a contemporary style with lavish in-room amenities,each room enjoys magnificent ocean or secluded garden views from picture windows and its own private balcony.
100% 인증된 실제 투숙객 리뷰자세히 보기
트립어드바이저 평점 5.0/5
davidscbd 가족 - TripAdvisor 인증 리뷰
10 day trip in July 2022. Large complex but still very pleasant. Very friendly for family. We enjoy BBQ on the beach, nice beach ( kid friendly) good food and clean room. Local service is very good. ( some of them speak English) Staff tries to take initiative to make your stay very pleasant. Bravo.
Dear Guest We very much appreciate your comments regarding your stay at the Raffles Hainan. Thank you again for sharing your experience, and we hope to services you very soon, Take care! Director of Rooms-Francis Yang
트립어드바이저 평점 5.0/5
dmanwaring 가족 - TripAdvisor 인증 리뷰
Wonderful get away. Great value. 2 bedroom suite. 2 adults; 2 kids. Hotel was very clean and the staff was extremely friendly. Especially Joe at the front desk. On numerous occasions he went out of his way to help us print things, get an extra bed and even setup a beautiful surprise Valentine’s Day display in the room for my wife—- excellent service Joe! I will likely return.
Dear dmanwaring, Thank you so much for taking the time to share your positive experience on the TripAdvisor Community. It was a big pleasure to welcome you at the Front Desk and assist you in anything I could during your experience. If you ever come back to the Oasis of South China, feel free to contact me. I will be more than happy to welcome you back again! Sincerely, Joe Torres Guest Experience Manager Raffles Hainan
Love the Balinese design.
트립어드바이저 평점 4.0/5
Michelle H TripAdvisor 인증 리뷰
Love the landscape and the Balinese design. It brought a piece of South East Asia to me. We especially appreciated the size of the room and the view of our private pool sitting on our balcony sipping coffee in the morning. The children enjoyed the activities organized by the Raffles Rascals from crab catching to coconut bowling, soap making and we found Susan at the spa to be very kind to us. She led us in the soap making activities and showed us the herb garden. The kids also went surfing. I found the room price value during the holidays to be of good value. Except for the Italian restaurant that was good, I felt like the rest of the food could use with some improvement in quality. Overall really enjoyed our stay! Oh and beware of tiny mosquitoes that are very itchy so bring your insect repellent.
Dear Michelle, Thank you for taking the time and share your hotel experience on the TripAdvisor Community. It's such a pleasure to read such a positive review and to know that you enjoyed the size of the room, as well their value ratio and mainly the service of our Ambassadors, especially Susan. I will make sure to share your kind words with her as surely she will appreciate it. In the other hand, I have noted your comments regarding the food quality and rest assured they are going to be shared with our Executive Chef & Director of Food & Beverage. Dear Michelle, on behalf of the entire team of Raffles Hainan, we hope you had a fantastic Christmas with your family and we hope the new year will bring you a lot of prosperity and joy. Please, feel free to contact us in advance if you ever come back. Sincerely, Joe Torres Guest Experience Manager Raffles Hainan
one of the best places we have been in Hainan... but breakfast was a bit disrupted
트립어드바이저 평점 4.0/5
GMATTorino TripAdvisor 인증 리뷰
We have been at this property during mid autumn festival holidays and really enjoyed the quiteness of the hotel and its cleanliness. Nevertheless the peace was broken during breakfast. We like to have breakfast outdoor but, exactly during breakfast time, the hotel management decided it was the right time to do renovation works of the restaurant area... noisy and dusty, unfortunatelly. One great plus of the location is the beach where you can finally swim without getting bothered by speedboats or lifeguards saying that it's crazy dangerous to swim in the sea... unfortunatelly this part of Sanya is full of sand flyes, we were not prepared and got bit on the first day, itchy and painfull for the next 10 days
Dear GMATTorino, Thank you for your review and sharing your experience on the Tripadvisor Community. It's such a big pleasure to know you had a great Mid-Autumn holidays in our Raffles Hainan. The quietness, cleanliness and the beautiful beach on Clearwater Bay; I am very happy to read that you enjoyed all of them. I am very sorry to hear about your outdoor breakfast experience, please accept my apology. Our Chief Engineering, Jason Sheng & his Engineering Team are working on the balcony renovation in order to provide a better guest experience in the near future. Rest assured, this detail will be finished as soon as possible. Please, do not hesitate to contact me at anytime at Joe.Torres@raffles.com, should you come back to Raffles Hainan. Best Regards, Joe Torres Guest Experience Manager
A commitment to service
트립어드바이저 평점 5.0/5
grainneo1 Couples - TripAdvisor 인증 리뷰
Most 5 star hotels in China look beautiful, they are very clean and the food is usually excellent. Service, however, can be worryingly poor, particularly when one does not speak Chinese. This hotel has made a commitment to change this perception and to create superb, individualized service for all- even finding a way to get around the communication barrier for international guests. The service we received during our stay is the best we have received in Hainan Island by far, and indeed, probably the best we have received during our years in China. The new GM has made improved service and attention to detail his mission and his training of staff is already in place. Many members of staff went out of their way to ensure our stay was wonderful. Raymond was extraordinary- an exceptionally committed and hardworking staff member to whom we are so grateful. BeiBei is a great catch for this hotel and on her team, Jane, Walt and Chef Eric always went that extra mile to serve us and indeed, to anticipate our needs. We shall return to this hotel and we look forward to our next stay- congratulations and thank you all for a really wonderful, relaxing, luxurious stay.
Dear guest, What a great pleasure it is to receive your outstanding comments for your recent stay with us. I would like to sincerely thank you for sharing your feedback we are absolutely delighted to hear as well that you enjoyed to stay with us. I will look forward to sharing this with our entire team. We will look forward to welcoming you back in the future. Sincerely, Jerry Mong General Manager Raffles Hainan
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