Raffles Hainan

10 day trip in July 2022. Large complex but still very pleasant. Very friendly for family. We enjoy BBQ on the beach, nice beach ( kid friendly) good food and clean room. Local service is very good. ( some of them speak English) Staff tries to take initiative to make your stay very pleasant. Bravo.

Wonderful get away. Great value. 2 bedroom suite. 2 adults; 2 kids. Hotel was very clean and the staff was extremely friendly. Especially Joe at the front desk. On numerous occasions he went out of his way to help us print things, get an extra bed and even setup a beautiful surprise Valentine’s Day display in the room for my wife—- excellent service Joe! I will likely return.

Love the landscape and the Balinese design. It brought a piece of South East Asia to me. We especially appreciated the size of the room and the view of our private pool sitting on our balcony sipping coffee in the morning. The children enjoyed the activities organized by the Raffles Rascals from crab catching to coconut bowling, soap making and we found Susan at the spa to be very kind to us. She led us in the soap making activities and showed us the herb garden. The kids also went surfing. I found the room price value during the holidays to be of good value. Except for the Italian restaurant that was good, I felt like the rest of the food could use with some improvement in quality. Overall really enjoyed our stay! Oh and beware of tiny mosquitoes that are very itchy so bring your insect repellent.

We have been at this property during mid autumn festival holidays and really enjoyed the quiteness of the hotel and its cleanliness. Nevertheless the peace was broken during breakfast. We like to have breakfast outdoor but, exactly during breakfast time, the hotel management decided it was the right time to do renovation works of the restaurant area... noisy and dusty, unfortunatelly. One great plus of the location is the beach where you can finally swim without getting bothered by speedboats or lifeguards saying that it's crazy dangerous to swim in the sea... unfortunatelly this part of Sanya is full of sand flyes, we were not prepared and got bit on the first day, itchy and painfull for the next 10 days

Most 5 star hotels in China look beautiful, they are very clean and the food is usually excellent. Service, however, can be worryingly poor, particularly when one does not speak Chinese. This hotel has made a commitment to change this perception and to create superb, individualized service for all- even finding a way to get around the communication barrier for international guests. The service we received during our stay is the best we have received in Hainan Island by far, and indeed, probably the best we have received during our years in China. The new GM has made improved service and attention to detail his mission and his training of staff is already in place. Many members of staff went out of their way to ensure our stay was wonderful. Raymond was extraordinary- an exceptionally committed and hardworking staff member to whom we are so grateful. BeiBei is a great catch for this hotel and on her team, Jane, Walt and Chef Eric always went that extra mile to serve us and indeed, to anticipate our needs. We shall return to this hotel and we look forward to our next stay- congratulations and thank you all for a really wonderful, relaxing, luxurious stay.