上海宏安瑞士大酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 452 评论

上海宏安瑞士大酒店 - Image 1
上海宏安瑞士大酒店 - Image 2
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愚园路 1 号, 静安区, 200040 上海, 中国

描述

酒店其他优惠

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

我们的客房

酒店位置

上海宏安瑞士大酒店

愚园路 1 号, 静安区
200040 上海
中国

GPS:31.224675, 121.447073

电话
传真 +86 21 6288 9638

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

瑞绯阁

瑞绯阁西餐厅是上海宏安瑞士大酒店的全日餐厅，可供您享受地区特色美食、瑞士本土及国际美食，同时提供零点菜单和各种美味自助餐，在轻松休闲的氛围中供应早餐、午餐和晚餐。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  452 评论

TripAdvisor 评级  4.7/5  3,640 评论

卓越奖 2025

客户意见评级 4.5/5

Lei Z. 朋友住宿 - 所有已确认评论

整体很好，客房清洁度同样很好，员工服务意识强

Great location. Staff so friendly!

Tripadvisor 评级 5.0/5

Mona H 经 TripAdvisor 认证的评论

Atmosphere v Rooms Value v Cleanlir * Help me write Thank you for the fantastic cleaning job that Mrs 洪录英（12层1219房间）did for me this week . The room looks absolutely clean and comfortable. Thank you , for the excellent work! I am so grateful to have you helping me to tidy up the room. ヘ Done

Large chain hotel

Tripadvisor 评级 4.0/5

cpr2exs 经 TripAdvisor 认证的评论

Hotel is located in Jing’an very close to exit 3. We arrived early and were allowed to check in at 9am which was great. Some staff speak English well others are totally hopeless so it will really depend on who you get when you arrive at reception. Housekeeping aims to please - room has a Nespresso machine and an extensive selection of teas. Water bottles are provided free of charge and more can be requested from housekeeping if require. Please note Mini bar items are not free. Very comfy bath towels and very sizeable bathroom. Bed is comfortable and large. Our view was towards Pudong. Breakfast was included in our rate and was very extensive with local Shanghainese dishes included like noodles, porridge, buns and vegetables. There’s also an excellent bread, cold cuts and egg station. The coffee is not great at the breakfast bar, use your Nespresso capsules instead. The wellness on Level 5 is quite good with steam room, sauna, jacuzzi , swimming pool and gym. If you need to freshen up after check out you can request for access. Highly recommend for the area and the experience we had.

Thank you for your thoughtful review regarding your recent stay at Swissôtel Grand Shanghai. We are delighted to hear that you appreciated our convenient location in Jing’an and that we were able to accommodate your early check-in request. It is wonderful to know that you enjoyed the amenities in your room, including the Nespresso machine and the selection of teas, as well as the comfort of our bedding and towels. We appreciate your feedback on our staff's English proficiency and will continue to encourage our team to enhance their communication skills. Your comments regarding the breakfast offerings and wellness facilities have been noted, and we are pleased that you found them to be satisfactory. Thank you for recommending our hotel, and we hope to welcome you back for another enjoyable experience in the future.

Service can be better improved

Tripadvisor 评级 3.0/5

Cindy O 经 TripAdvisor 认证的评论

Stayed for a total of 5 nights from the 25 to 30 December. What I liked about the hotel ? The hotel’s standout feature is its excellent location, offering exceptional convenience and accessibility. It is situated close to subway lines 2, 7, and 14, making it easy to get around the city, and is set in a very central area with a wide variety of good food options nearby. The surrounding neighborhood is also home to luxury shopping malls, with West Nanjing Road being a particularly upscale and prestigious retail district. During the festive season, the busy Christmas markets in the area add a lively atmosphere, and JuLULU pub street is just a 10-minute walk away, providing brilliant dining and nightlife options What I did not liked about the hotel ? The hotel did not meet five-star expectations in several areas, particularly service and facilities. The front desk and concierge felt cold, transactional, and unhelpful when we asked questions, giving an overall impression of impatience rather than hospitality. This was especially evident on our arrival on December 25, when there was no concierge available to assist us with multiple bags, which is not acceptable for a hotel of this standard, especially under the Accor brand. The physical spaces also disappointed: while the lobby is large, the layout is poor, with very limited seating or waiting areas for guests, and the hotel feels dated, with many underused spaces in need of refurbishment. In addition, we chose not to dine at the Takegawa Japanese restaurant due to a strong cigarette smell, which created an unpleasant dining environment regardless of the quality of the food.

Dear Cindy O, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the vibrant surroundings that enrich your experience in Shanghai. However, we sincerely regret that certain aspects of your visit did not align with your expectations, particularly in terms of service and the condition of our facilities. We acknowledge your concerns regarding the reception and concierge services; it is our goal to provide a warm and welcoming atmosphere, and we will reflect on your comments to enhance our approach. Additionally, we appreciate your observations about the layout of our lobby and the condition of our spaces. Your insights are invaluable as we continually strive to improve our guest experience. We also apologize for the discomfort you encountered in the dining area due to the cigarette smell, as we understand how this can detract from the overall enjoyment of a meal. Thank you once again for your feedback, and we hope to welcome you back in the future for an improved experience. Best regards, Swissôtel Grand Shanghai

A good day

Tripadvisor 评级 5.0/5

同学 李 经 TripAdvisor 认证的评论

It was a nice living experience，Thank you very much to the front desk staff; she is a beautiful girl who provided me with warm and welcoming service. I'll be back.

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us.

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其他网络用户评价我们的酒店

  • 2,280 评论 9.8/10 位置
  • 1,583 评论 8/10 房间
  • 1,942 评论 8.5/10 服务
  • 29 评论 7.5/10 上网
  • 714 评论 9/10 清洁度
  • 633 评论 6.7/10 设施
  • 599 评论 7.2/10 舒适度
  • 482 评论 7.6/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。