上海宏安瑞士大酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 489 评论

上海宏安瑞士大酒店 - Image 1
上海宏安瑞士大酒店 - Image 2
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愚园路 1 号, 静安区, 200040 上海, 中国

描述

酒店其他优惠

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

我们的客房

酒店位置

上海宏安瑞士大酒店

愚园路 1 号, 静安区
200040 上海
中国

GPS:31.224675, 121.447073

电话
传真 +86 62889638

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  489 评论

TripAdvisor 评级  4.5/5  2,373 评论

卓越奖 2024

Good location

Tripadvisor 评级 4.0/5

Fiona L 商务住宿 - 经 TripAdvisor 认证的评论

Enjoy my stay at swissotel Grand Shanghai. Location was good as is near to Jingan Metro. Room size are decent. However, design and furniture are dated but overall clean. Quite disappointed though as I dint get a room upgrade despite being a gold accordion member. Special shoutout to the concierge team - Chris and team for the awesome service. Thanks and will be back again for sure if I visit Shanghai.

Bad Internet

Tripadvisor 评级 3.0/5

Canboy 家庭住宿 - 经 TripAdvisor 认证的评论

We booked a few rooms in this hotel. Our room has the smallest beds and i barely fit. Other rooms have a twin bed. Ours, i think is smaller than single. Internet connection is bad. Almost useless. Aside from being intermittent, i cannot open most apps and websites using the hotel's wifi.

Dear Guest, thank you for choosing our hotel. We apologize for the unpleasant experience you had regarding the internet and the size of the bed. We have forwarded your valuable comments to our relevant departments for improvement. Please note that some apps might be not available due to national policy. We look forward to seeing you again! Sincerely, Ricky Zhao Experience Manager

Shanghai, Jing’an stay.

Tripadvisor 评级 4.0/5

LightPacker638788 Couples - 经 TripAdvisor 认证的评论

Excellent location near Jing’an Temple. Close to transport links and some really nice restaurants. We had an executive club room which was very comfortable and had excellent city views. Executive club was welcoming but the food was a little disappointing. Breakfast in the main restaurant was pretty good but not exciting. Swimming pool was nice and also quiet. Staff were very helpful.

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Apart from the location, there is nothing good about this hotel

Tripadvisor 评级 1.0/5

haojing87 经 TripAdvisor 认证的评论

One of the worst experience we experienced in a 5-star hotel. 1) We are used to booking executive rooms when we travel to have the flexibility of taking a break mid day during our travels. When checking in, we were told that although the room we booked is an executive room, we are only entitled to one use of the executive lounge per day (one use per day so effectively we can’t even go together). This is despite the room being SGD100 more per night compared to the same room without the “executive benefits”. That same benefit of one use of the lounge is only worth 150RMB or approximately SGD28. When we highlight this absurd pricing model to the front desk, the gentleman just told us that the pricing is set by another department and there is nothing they can do. 2) When our friends staying in another room checked in, they gave them a room that is already occupied (see photo). Thank god the occupants are not in when our friends opened the door. I can’t imagine someone walking in on us in our room when we are not fully dressed. Or if a less than honest person were given access to a room and took off with the valuables of the occupants. 3) Cleanliness is severely lacking for a hotel of this level. There were quite a few toilet flies in the bathroom and we found long hair left by the previous occupants on the shower head. All in all, while the location is perfect, I will recommend staying in one of the many 5-star hotels in the vicinity instead of here. Everything from cleanliness, service and simple security is extremely lacking.

Dear guest, Thank you very much for staying at Swissôtel Grand Shanghai and thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We treat your comments very serious and all feel deeply regret that we failed in meeting your expectations with your stay experience, which we have taken the notes and follow up actions with our Front Office Manager and Housekeeping Manager. We do hope this matter will not totally ruin your impression to our hotel and do hope that you can give us another chance to showcase our property in a more professional way. Once again, thank you for taking the time to share your comments with us. If possible, we hope we could contact you to express our apologies in person. Your sincerely, Ricky Zhao Guest Experience Manager

Fantastic stay

Tripadvisor 评级 5.0/5

Jac M 经 TripAdvisor 认证的评论

Every time I come to Shanghai for a business trip, I always choose Swissotel grand shanghai which has an excellent geographical location and high cost-effectiveness. The service attitude is very good, and there is a family mart nearby which is very convenient. The surrounding commercial district and subway station are very convenient. The room is fully equipped with various types of pillows to choose from. I am very satisfied!

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

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其他网络用户评价我们的酒店

  • 2,808 评论 9.7/10 位置
  • 1,884 评论 8.2/10 房间
  • 2,575 评论 8.7/10 服务
  • 30 评论 6/10 上网
  • 926 评论 6.8/10 氛围
  • 824 评论 9.1/10 清洁度
  • 511 评论 7.7/10 早餐
  • 121 评论 9/10 游泳池

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