上海宏安瑞士大酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 490 评论

上海宏安瑞士大酒店 - Image 1
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愚园路 1 号, 静安区, 200040 上海, 中国

描述

酒店其他优惠

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

我们的客房

酒店位置

上海宏安瑞士大酒店

愚园路 1 号, 静安区
200040 上海
中国

GPS:31.224675, 121.447073

电话
传真 +86 62889638

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  490 评论

TripAdvisor 评级  4.6/5  2,631 评论

卓越奖 2025

Great location, friendly staff for a family trip.

Tripadvisor 评级 4.0/5

Experience190466 经 TripAdvisor 认证的评论

Very good, friendly staff including housekeeping and Mr. Huang, the concierge manager who ensured our family of four a smooth ride to the airport. Check-in staff was efficient and friendly but marred by extended wait time. Great location, convenient to public transportation and places to eat. Do not patronize the discounted BBS restaurant, which is not BBQ at all. Terrible service and foods.

Dear Guest, thank you for taking the time to share your feedback regarding your family trip at our hotel. We are delighted to hear that you found our location ideal for family travel and appreciated the friendliness of our staff. Special thanks for highlighting. Iverson, our concierge manager, and the housekeeping team—your kind words will surely brighten their day! We're also glad to know that our proximity to public transportation and dining options enhanced your stay.However, we sincerely apologize for the inconvenience caused by the extended check-in wait time. Your experience falls short of our standards, and we've initiated a review of our procedures to ensure faster, more seamless arrivals in the future. We're deeply concerned about your negative experience at the Cafe Swiss restaurant. We take your feedback seriously and will promptly communicate your concerns to the restaurant management. Your insights will help them improve service quality and menu offerings.Your satisfaction remains our top priority, and we hope you'll give us another opportunity to provide a flawless stay. Once again thanks for choosing our hotel and we look forward to welcoming you back again! Best Regards,Ricky Zhao Guest Experience Manager

Efficient reply and arrangement, which is important for business trip

Tripadvisor 评级 5.0/5

Jennifer S 商务住宿 - 经 TripAdvisor 认证的评论

I have previously booked hotels in different countries and cities for business trip, Swissotel Shanghai’s service is really impressive. Alan from the reservation team is very efficient and helpful, he promptly adjusted the reservation as requested and provided a clear confirmation of needed details. Alan demonstrated exceptional knowledge of his profession, truly understand my needs and concerns, he provided outstanding service and has done an excellent job!

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

位置极好，餐饮好吃

客户意见评级 5.0/5

Xiaog 商务住宿 - 所有已确认评论

酒店地理位置非凡，餐饮是酒店的强项，员工对于会员待遇非常熟悉。

尊敬的高先生： 感谢惠赐有关下榻 Swissôtel Grand Shanghai 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 赵俊 宾客体验经理

Perfect for us

Tripadvisor 评级 5.0/5

Ashley B 经 TripAdvisor 认证的评论

We stayed here twice in our visit to China - at the start and the end. On the second stay we were upgraded to an amazing suite on the top floor, which was an amazing, unexpected surprise - we stayed up till midnight to make the most of it!! Lovely hotel, fantastic location, lovely staff - couldn’t fault it.

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Avoid if you are Accor Platinum

Tripadvisor 评级 1.0/5

tanveerali9 商务住宿 - 经 TripAdvisor 认证的评论

Avoid this hotel if are a Platinum with Accor. I am writing this review just after check in and am currently at the hotel. This hotel has zero elite recognition. No welcome note or welcome amenity in the room. I was just handed a one page printout (refer attached pic) and sent to my room. No offer to send luggage to the room too. There are no upgrades offered, just a dated cramped room on higher floor (which was supposedly an upgrade) Avoid unless you absolutely want the location which is nice.

Dear Guest, thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Ricky Zhao Guest experience Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 2,471 评论 9.8/10 位置
  • 1,678 评论 8.3/10 房间
  • 2,223 评论 8.7/10 服务
  • 36 评论 7.3/10 上网
  • 796 评论 9.2/10 清洁度
  • 586 评论 7.6/10 舒适度
  • 486 评论 7.7/10 早餐
  • 106 评论 8.7/10 游泳池

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