上海宏安瑞士大酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 471 评论

上海宏安瑞士大酒店 - Image 1
上海宏安瑞士大酒店 - Image 2
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愚园路 1 号, 静安区, 200040 上海, 中国

描述

酒店其他优惠

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

我们的客房

酒店位置

上海宏安瑞士大酒店

愚园路 1 号, 静安区
200040 上海
中国

GPS:31.224675, 121.447073

电话
传真 +86 62889638

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  471 评论

TripAdvisor 评级  4.5/5  2,556 评论

卓越奖 2024

Shame of Shanghai, Shame of Accor, Shame of Swissotel

Tripadvisor 评级 1.0/5

Pingfan Z 商务住宿 - 经 TripAdvisor 认证的评论

Horrible experience! I stayed in this Swissotel 1.29-2.10 during Chinese New Year Holidays. Duty manager Molly cancelled my booking 5 times 2.10 10pm, refusing to renew my room key nd keeping RMB 1000 cash at front desk, demanding me to pay more money to her saying although the online price is RMB 769 at that time, it is not enough for me to get back to my own belongings, even the RMB1000 is not enough, I must give her the 1000 and pay 1140 more. Accor China, Shanghai police and Cultre and Tourism office interfered didn't help. Till today after one week i am still not able to get back my luggages valued about RMB 70,000-80,000. Hotel said they're locked in a storage but refused to provide any photos and has driven away delivery twice. They harassed me and my family on holidays and weekends by phone and by WeChat.

Dear Pingfan Z, We have solemnly noted that the content you published contains severe factual distortions, which has caused irreparable harm to our hotel's reputation. Upon legal review, the said content is suspected of constituting an act of defamation. We have retained relevant evidence and submitted a formal complaint to the platform, while reserving the right to initiate legal proceedings for accountability. Sincerely, Ricky Zhao Guest Experience Manager

静安寺旁边，条件允许就选这儿~

客户意见评级 5.0/5

Javelin 单人住宿 - 所有已确认评论

如果想在市区附近找个交通便利的酒店，选这里~位置就在静安寺商圈，溜达到地铁也就不到5分钟的时间，附近各种商场，真的非常方便。 年底大概各种会议集中，他们家也是常常被会议团体选择的酒店，遇到满房收拾不过来的时候，附近也有不少好吃的可以消磨时光哈哈哈。 房间的环境还是挺不错的，在这个地段，难免价格会稍微高一点，但是整体空间和设施匹配，算是性价比比较高的选择了。 感觉房间空间利用得不错，遇到的几位工作人员也都很赞，前台的妹子timi虽然可能不算非常有经验的老员工，但是服务态度非常好，周到细致，棒棒的，后来遇到的crystal也很棒。 泳池和健身房的空间还是挺喜欢的，泳池方方正正，并没有单独设置泳道，人也不多，游起来非常痛快，包括健身房、更衣室这些的设施也都挺新挺干净的。 等人的时候在酒店大堂吧喝了个下午茶，服务也超赞的，整体体验感觉非常满意，等我攒攒钱，下次有机会还去~

尊敬的邱女士： 感谢惠赐有关下榻 Swissôtel Grand Shanghai 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 赵俊 宾客体验经理

Top notch hotel in a great neighborhood

Tripadvisor 评级 5.0/5

Noah R 经 TripAdvisor 认证的评论

A true five star establishment. Everything about the swissotel shanghai was top notch - the delicious breakfast, the high end furnishings in the room, the location in a great neighborhood, the friendly staff, the relaxing spa - the swissotel shanghai exemplifies a five star hotel and we're happy to recommend it to family and friends.

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Great service and location, where the staff genuinely smile!

Tripadvisor 评级 5.0/5

thomaspcto 经 TripAdvisor 认证的评论

We were greeted by Jack Qin soon after we showed up at their reception. He - as well as many hotel staff we met during our three days there - had a genuine smile and friendliness, which you don't always find elsewhere in Shanghai. Happier staff means better service, and this was true with this hotel. Jack was helpful and patient in helping us with our requests and inquiries, and so were the housekeeping team members. The rooms were set up to make use of their spaciousness. The place has been well maintained, very neat and tidy. The hotel's location is most convenient, with easy access to public transport, convenience stores, cafes and restaurants. Staying at this hotel has enriched our family's experience in this Shanghai trip.

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

前台服务员态度欠佳

客户意见评级 0.5/5

匿名 商务住宿 - 所有已确认评论

入住时礼宾部工作人员在外忙，等了几分钟还没回来，我到前台咨询能否帮忙拿行李，没想到回复我说“你等一下，我现在手头也在忙”，当时前台已经没有客人办入住，明明是文案工作，为什么不能先帮客户取行李？

尊敬的廖先生： 感谢您选择上海宏安瑞士大酒店！ 很遗憾我们未能达到您的期望，我们为未能创造令您满意的服务和体验向您表达诚挚的歉意！我们已将情况向酒店职能部门反馈，会对该员工的行为进行处理。在日常工作当中，我们绝不允许有这钟情况发生，在遇到客人帮助时，应停下手中的工作，尽可能地帮助到每一位宾客。同时，非常感谢您给予我们宝贵的反馈，我们会加强对员工的培训。期待与您再一次相聚。 谨启， 赵俊 宾客体验经理

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其他网络用户评价我们的酒店

  • 2,570 评论 9.8/10 位置
  • 1,732 评论 8.3/10 房间
  • 2,314 评论 8.8/10 服务
  • 35 评论 7.3/10 上网
  • 818 评论 9.2/10 清洁度
  • 606 评论 7.5/10 舒适度
  • 495 评论 7.7/10 早餐
  • 444 评论 8.7/10 食物

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