上海静安铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 76 评论

保证最优惠房价
上海静安铂尔曼酒店 - Image 1
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静安区梅园路330号, 静安区, 200070 上海, 中国

描述

酒店其他优惠

  • 酒店坐享优越的位置，方便前往地铁站和火车站。

  • 泳池拥有自然采光

  • Renovated International restaurant to cater up to 140 persons with an enlarged buffet display

  • 19 间豪华包间和 200 平方米（2153 平方英尺）的中式点菜餐厅

  • 非常高速和可靠的无线网络

我们的客房

酒店位置

上海静安铂尔曼酒店

静安区梅园路330号, 静安区
200070 上海
中国

GPS:31.246517, 121.456888

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

泛路全日制餐厅

泛路全日制餐厅为宾客提供全天候国际美食，互动的开放式厨房，宾客们享用美食的同时还可以欣赏厨师们的有趣的现场烹饪花絮。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  76 评论

TripAdvisor 评级  4.5/5  3,492 评论

Amazing stay, great safe location, first time visit to China

Tripadvisor 评级 5.0/5

jacksonsW5236PE 经 TripAdvisor 认证的评论

Can completely recommend staying at the Pullman when visiting Shanghai. It’s the perfect area to get around the city and located just by the metro and railway station. The staff are very friendly and professional and will make your visit even more pleasant.

Top choice for leisure and business travellers seeking convenient location

Tripadvisor 评级 5.0/5

Luca T 经 TripAdvisor 认证的评论

The hotel boasts an exceptional location, offering super convenient access to Shanghai Railway station and just subway station down straight the Hotel. It’s the top choice for any leisure or business travellers that want to visit Shanghai or the city arounds in Jiangsu province. The hotel is still classy even if a bit aged. Rooms unfortunately quite small but this is quite normal considering the location. Personnel are always super friendly and helpful, in general English proficiency should be improved. Food room service should be guaranteed also after 10:30 pm as many business travellers might come late. Pool unfortunately always too crowded due to other guests. One word of appreciation goes to Ms. Felicia that she had been always supportive during my various stays in this hotel in 2025, managing in a timely and efficiently manner all my requests. Overall I’m extremely satisfied of Pullman Jingan and I truly recommend to any traveller that is seeking strategic and convenient location to visit Shanghai and the other nearby cities of this amazing Province!

Beautiful hotel let down by false advertising

Tripadvisor 评级 2.0/5

Evian1983 经 TripAdvisor 认证的评论

This is, in many respects, an excellent hotel. Many aspects are truly five-star. However, I am rating it only two stars due to false marketing and questionable business practices that undermined my stay. The Negatives 1. Misleading advertising I booked the CEO Suite specifically because it was advertised as having a jacuzzi tub — clearly stated on both the Accor and Pullman marketing materials. This is NOT true. The CEO Suite, and in fact none of the suites or rooms at this hotel, include a jacuzzi tub. When I raised this with staff, they admitted it was an error and said they would “inform people to update the marketing.” I also contacted Accor directly, but after several weeks, they have yet to respond. This level of misrepresentation is unacceptable for a five-star property. 2. Unauthorised payment practice The hotel charged my card a day before my arrival without notice. The charge appeared under the name of a restaurant within the hotel — Zhongya Restaurant — rather than the hotel itself. Initially, I believed my card had been compromised, as I hadn’t dined there. Upon inquiry, the hotel explained it was a pre-authorisation and that the restaurant was part of the hotel so they do not see it as an issue. However, there was no prior communication about this process, causing unnecessary stress and confusion. 3. Faulty room temperature control Our room was uncomfortably cold, and the thermostat did not work. When we called reception, we were told the thermostat was broken and were provided portable radiators instead. This should have been communicated at check-in, not discovered through discomfort. 4. Incorrect and misleading food labelling At breakfast, several food labels were inaccurate — for example, pork sausages labelled as beef, and beef sausages labelled as chicken. Vegetarian items contained meat, and pork items were sometimes placed alongside non-pork dishes. Even staff could not consistently provide correct information. For an international hotel hosting guests with dietary or religious restrictions, this lack of accuracy is unacceptable and potentially offensive. 5. Fitness centre shortcomings While the 24-hour gym is well-equipped, it lacked air conditioning, making it uncomfortably warm. The water cooler only dispensed lukewarm water, and no towels were provided. Additionally, some guests were using the gym without appropriate attire — even shirtless or in underwear — which raised hygiene concerns. Clear enforcement of dress and hygiene policies would improve the experience. 6. Limited wellness facility hours The sauna and steam room facilities were only open for about two hours daily, rendering them largely unusable for most guests. This severely limits the practicality of these advertised amenities. ⸻ The Positives Despite the above issues, there are many strong points worth mentioning: • Excellent location — just a one-minute walk from the metro and easily accessible via taxi or Didi. • Stylish and modern interiors — the hotel’s design is contemporary, and the CEO Suite itself was beautifully decorated. • Generous breakfast selection — offering both Western and Chinese options with plenty of choice. • Well-equipped gym — open 24 hours and includes a range of cardio, weight, and resistance machines. • Nice pool area — note that swim caps are required (available for purchase). The hot pool is pleasant, though its jets were not operational. • Innovative robot service — the delivery robots are a unique and fun touch, efficiently bringing requested items to your room. • Friendly and helpful staff — reception and concierge were consistently professional and accommodating. • Good executive lounge — provides snacks and drinks throughout the day and is well-suited for business travellers with its quiet work areas and meeting facilities.

Dear guest, thank you for your stay at the Pullman Shanghai Jing'an and for your valuable feedback. I sincerely apologize for your experience not meeting your expectations. Your feedback and suggestions are crucial to our continuous improvement. We have reported the issue you raised to the hotel management, and we sincerely hope to have the opportunity to offer you the authentic Pullman quality service in the near future. We wish you a pleasant stay! Sincerely, Guest Experience Manager

Check In Slow

Tripadvisor 评级 3.0/5

johnbO8913GB 经 TripAdvisor 认证的评论

Firstly the check in at this hotel is always slow and inconvenient. Doesn’t have priority check In lane. Secondly don’t book in the Accor app. Nearly always cheaper on Trip

Dear guest, thank you for your stay at the Pullman Shanghai Jing'an and for your valuable feedback. I sincerely apologize for your experience not meeting your expectations. Your feedback and suggestions are crucial to our continuous improvement. We have reported the issue you raised to the hotel management, and we sincerely hope to have the opportunity to offer you the authentic Pullman quality service in the near future. We wish you a pleasant stay! Sincerely, Guest Experience Manager

Definitely need an upgrade to the welcoming staff and at the food service.

Tripadvisor 评级 5.0/5

Fab4travel66 经 TripAdvisor 认证的评论

The hotel is pretty big , to my point of view not as much international as I was expecting, the English language spoken at the front desk is it a bit poor. On the other hand the rooms on high floors are really cool and comfortable. I would like to underline my experience with the concierge service , Mr. Allan Feng is the most reliable and professional concierge I met in a few years. Always available to help with any of your questions and most importantly he sorts out everything punctually and efficiently. . Down sides , the food is horrible, buffet food 2 stars hotel quality , the lounge , even worse , empty fridges , very very basic selection of food and again , the quality is pretty basic. A big + to the gym , that is very well equipped and large dimensions. Honestly, would not be back if going to Shangai again .

Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager

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其他网络用户评价我们的酒店

  • 5,137 评论 9.7/10 位置
  • 5,082 评论 8.8/10 房间
  • 6,691 评论 9.3/10 服务
  • 37 评论 8.6/10 上网
  • 2,377 评论 9.5/10 清洁度
  • 1,357 评论 9.2/10 早餐

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