上海静安铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 107 评论

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上海静安铂尔曼酒店 - Image 1
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静安区梅园路330号, 静安区, 200070 上海, 中国

描述

酒店其他优惠

  • 酒店坐享优越的位置，方便前往地铁站和火车站。

  • 泳池拥有自然采光

  • Renovated International restaurant to cater up to 140 persons with an enlarged buffet display

  • 19 间豪华包间和 200 平方米（2153 平方英尺）的中式点菜餐厅

  • 非常高速和可靠的无线网络

我们的客房

酒店位置

上海静安铂尔曼酒店

静安区梅园路330号, 静安区
200070 上海
中国

GPS:31.246517, 121.456888

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

泛路全日制餐厅

泛路全日制餐厅为宾客提供全天候国际美食，互动的开放式厨房，宾客们享用美食的同时还可以欣赏厨师们的有趣的现场烹饪花絮。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  107 评论

TripAdvisor 评级  4.0/5  2,423 评论

THE WORST PULLMAN THAT I HAVE EVER VISITED

Tripadvisor 评级 1.0/5

donnie030387surabaya 商务住宿 - 经 TripAdvisor 认证的评论

THE WORST PULLMAN THAT I HAVE EVER VISITED 1. The biggest problem is Air Conditioner does not work at all. I complained but the hotel does not give good solution and only give a Fan !!! 2. Welcome Drink, you need to ask first, they will never give it if you do not ask

Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I'm sorry that you didn't feel the strong air conditioning, because the temperature in Shanghai in recent days has been 17-20 degrees Celsius, so we control the room temperature at 22-26 degrees Celsius. Regarding your preference for drinks, we have checked that your reservation was made by a third-party online travel agency. According to Accor membership policy, you cannot enjoy membership benefits at the hotel. Of course, we provide you with drinks according to your needs. This obviously does not meet your expectations, and we will actively raise your opinions with Accor headquarters.we hope that you will give us the opportunity to better serve you in the near future. Moses Suen Front Office Manager

服务态度很差！

客户意见评级 0.5/5

匿名 商务住宿 - 所有已确认评论

从前台到酒廊，服务人员态度毫无热情可言，实在是没法匹配这个酒店的档次，说话爱答不理，随便一个问题都回答公司有规定为搪塞，花那么多心思搞营销办各种高端卡，后端服务跟不上不是自毁长城？ 我第一次遇到吃早饭排队查客人身份证的，真是活久见！

尊敬的 Gong Fei W.： 对于您此次住宿期间所遇到的服务态度问题，我们深感痛心与遗憾。您的反馈直接指出了我们服务团队在热情度与专业性方面的严重不足，这与我们酒店一直以来追求的高品质服务与宾客体验相悖，我们对此负有不可推卸的责任。 我们深刻认识到，优质的服务态度是酒店档次与品牌形象的重要组成部分，是赢得宾客信任与忠诚的关键因素。然而，此次事件暴露出我们在员工培训、服务监督及宾客反馈处理等方面存在的严重问题，我们对此深感自责，并已立即采取以下措施进行整改： 对涉及的服务人员进行严肃处理，并加强全体员工的服务意识与专业培训，确保每位员工都能以热情、专业的态度为宾客提供优质服务。 加强服务现场的监督与管理，确保各项服务流程符合规范，杜绝类似情况再次发生。 对于您提到的早餐排队查客人身份证的问题，我们已进行深入调查，并确认此行为确属不当。我们已要求相关部门立即调整早餐服务流程，确保宾客在享受早餐时能够感受到便捷与舒适。 同时，我们真诚地邀请您再次给予我们一个改正错误、提升服务的机会。我们深知，只有通过不断的努力与改进，才能赢得您的谅解与信任。未来，我们将持续关注宾客反馈，不断优化服务品质，努力成为您心中真正的高品质酒店。 再次为给您带来的不便与不快表示深深的歉意，并期待您的谅解与支持。 谨启 Ken LIU General Manager

全方面超越铂尔曼这一品牌定位的一家酒店

客户意见评级 5.0/5

王嘉烨 商务住宿 - 所有已确认评论

地理位置及其优越，交通方便，价格便宜，对白金会员升级大方，房间卫生干净视野好，欢迎礼遇精美，工作人员服务态度极好，酒廊食品饮料丰富，欢乐时光菜品多。

尊敬的 Jia Ye W.： 感谢惠赐有关下榻 Pullman Shanghai Jing An 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Ken LIU General Manager

Convenient location for metro station and superb breakfast

Tripadvisor 评级 5.0/5

Adventur33 家庭住宿 - 经 TripAdvisor 认证的评论

Thanks to the reservation team who was very responsive during the booking. The hotel is located right next to the entrance to metro station which makes it very easy for local travel. The morning breakfast has plenty of choices and they are yummy. The TV channels have some nice movie but free chapters are limited which you need to pay to watch further chapters.

Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best.

전문적이고 친절한 직원들과 깨끗한 호텔

Tripadvisor 评级 5.0/5

DOHA Y Couples - 经 TripAdvisor 认证的评论

- 변경된 호텔 공식 명칭 : shanghai pullman hotel jingan - 숙박 기간 : 02/08/2024 - 04/08/2024 (2박 3일) - 위치 : Metro shanghai station 5번 출구에서 1분 거리 - 치안 : 안전함 나는 해당 호텔의 19층 Accor member floor에 머물렀습니다. 호텔에 숙박하는 동안 리셉션 직원들과 레스토랑 및 컨시어지 직원들 모두 친절하였습니다. 룸은 아주 깨끗했고, 잘 정돈되어 있었으며, 웰컴 과일이 준비되어 있었습니다. 해당 호텔에 머물며 가장 고마웠던 이야기가 있습니다. 이 이야기를 통해 여행객들이 해당 호텔에서 얼마나 케어받는지 알 수 있을 겁니다. 상하이 여행을 마치고 호텔 마지막날에 푸동공항으로 가기 위하여 새벽에 체크아웃을 하였습니다. 너무 이른 아침이라 졸린 상태에서 소지품을 챙기다 보니 우리에게 남편의 웨딩반지를 룸에 두고 나와버렸었습니다. 이 남편의 반지가 없다는 사실을 알았을 때 우린 이미 공항에 도착한 상황으로 비행기 탑승을 앞두고 있었습니다. 나는 중국어를 아예 못하는 외국인이기에 번역기를 사용하여 호텔에 룸 클린 전에 급히 반지를 찾아 달라는 요청 메일을 발송하였습니다. 다행히 호텔 직원이 메일을 빠르게 확인해 주어 반지를 안전하게 확보 할 수 있었습니다. 안전하게 반지를 소포로 배송하기까지 약 2일 간 소통하는 과정에서 컨시어지팀 LEO와 TOM이 많은 노력을 해주었습니다. 내가 중국어를 할 줄 모르는 외국인이기에 더욱 힘들었을 것이라고 생각합니다. 그럼에도 마지막까지 친절하게 응대해주고 반지 발송을 완료해주어 고맙습니다. 나는 프로페셔널한 두 직원에게 존경과 감사를 보냅니다. 언제나 여행은 설레임과 긴장이 동반됩니다. 상하이 여행에서 숙소를 고민하는 여행객들은 Shanghai pullman jingan에서 긴장을 내려놓고 오직 설레임만 가지고 여행을 즐길 수 있을 것입니다. - The official name of the hotel was changed: Shanghai Pullman Hotel Jingan - Period of Stay: 02/08/2024 - 04/08/2024 (2 nights and 3 days) - Location: 1 minute from Metro Shanghai Station Exit 5 - Security: Safe I stayed on the Accor member floor on the 19th floor of the hotel. During my stay at the hotel, the reception staff and the restaurant and concierge staff were all friendly. The room was very clean, well-organized, and a welcome fruit was prepared. There is a story I was most grateful for staying at the hotel. This story will help you understand how much travellers are cared for at the hotel. I checked out at dawn to go to Pudong Airport on the last day of the hotel after my trip to Shanghai. It was too early in the morning, so I was sleepy and packed my belongings, so I left my husband's wedding ring in the room. When we found out that this husband's ring wasn't there, we had already arrived at the airport and were about to board our flight. Since I am a foreigner who cannot speak Chinese at all, I used a translator to send a request e-mail to the hotel to urgently find the ring before cleaning the room. Fortunately, the hotel staff quickly checked the mail, so we were able to secure the ring safely. The concierge team LEO and TOM put a lot of effort in the process of communicating for about two days until the ring was safely delivered to the package. I think it must have been harder because I am a foreigner who cannot speak Chinese. Nevertheless, thank you for your kind response until the end and completing the sending of the ring. I respect and appreciate the two professional employees. Travel is always accompanied by excitement and tension. Travelers contemplating accommodation during their trip to Shanghai will be able to relax at Shanghai Pullman Jingan and enjoy the trip with only excitement. - 酒店的官方名称已更改: 上海铂尔曼酒店 静安 - 入住时间: 2024年8月2日 - 2024年8月4日（3天2夜） - 地点:地铁上海站5号出口1分钟 - 安全: 安全 我住在雅高酒店19楼的会员楼层。 酒店的接待员、餐厅和礼宾人员都很友好。 房间非常干净,设施齐全,还准备了迎宾水果。 有一个故事,我非常感激留在酒店。 这个故事将帮助您了解酒店对旅客的关心程度。 我凌晨退房去浦东机场，这是我在上海旅行结束后的酒店最后一天。 因为太早了,所以困了,收拾了行李,把丈夫的结婚戒指忘在房间里了。 当我们发现这个丈夫的戒指不在那里时，我们已经到达机场，即将登上我们的航班。 因为我是完全不会说中文的外国人,所以打扫房间之前,为了紧急找戒指,用翻译器向酒店发送了要求邮件。 幸运的是，酒店工作人员很快检查了邮件，所以我们能够安全地保护戒指。 礼宾团队LEO和TOM在大约两天的沟通过程中付出了很多努力，直到戒指安全地送到包裹中。 因为我是不会说中文的外国人,所以应该更辛苦吧。 尽管如此,感谢您的亲切回复,直到最后,并完成了戒指的发送。 我尊重和欣赏这两位专业员工。 旅行总是伴随着兴奋和紧张。 在上海旅行期间考虑住宿的旅客将能够在上海静安铂尔曼酒店放松身心，享受轻松愉快的旅程。

Dear DOHA Y, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nancy, Hotel guest experience manager

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其他网络用户评价我们的酒店

  • 5,785 评论 9.5/10 位置
  • 5,926 评论 8.4/10 房间
  • 8,846 评论 9.2/10 服务
  • 36 评论 5.4/10 上网
  • 2,641 评论 9.4/10 清洁度
  • 1,477 评论 9/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。