Swissôtel Foshan

Dear Mr. P., Thank you for choosing to stay with us at Swissôtel Foshan. And we sincerely apologize for the inconvenience and service lapse that you received during your stay. We're really sorry that our breakfast buffet did not meet your expectation. We've shared your feedback with our Executive Sous chef to improve our breakfast buffet routine. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Swissotel Foshan in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly, or please share your preference during your check-in, making reservation or stay. Warm greeting from Swissôtel Foshan Guest Experience Manager Eva Leung

Dear Guest, Firstly, I would like to on behalf of Swissôtel Foshan thank you for choosing to stay with us. And please accept my apologies that the room arrangement did not meet your expectation during your stay. During your stay, when the first time you mentioned about noise from the upper floor restaurants, we've inform the restaurant keep controlling the muisc voice. And for providing the better service, we suggesed three times to change another room for you. Due to the occupancy of the day, same kind of room type from other floor have been sold out, we've provided the free upgrade room type for your alternative. We hope to get your understanding that we've tried our best to provide the better service to meet your expectation. We've marked down your preference in in-house profile, and we would like invite you to share your preference with us during reservation or checking-in, it's our pleasure to meet your expectation with our service during your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely greeting from Swissôtel Foshan Guest Experience Manager Eva Leung

Dear Guest, Thank you for choosing to stay with us at Swissôtel Foshan. And we sincerely apologize for the inconvenience and service lapse that you received during your stay. At the Swissôtel Foshan we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Swissotel Foshan in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on eva.leung@swissotel.com Warm greeting from Swissôtel Foshan Guest Experience Manager Eva Leung

Dear Guest, Thank you for choosing to stay with us at Swissotel Foshan. And we sincerely apologize for the inconvenience and service lapse that you received during your stay. I am sorry about the room arrangement did not meet your expectation during your stay. We've marked down your preference in your in-house profile. Looking forward very much to welcoming you back in the not too distant future. Sincerely greeting from Swissotel Foshan Guest Experience Manager Eva Leung

Thank you for choosing to stay with us at Swissôtel Foshan. We hope you had a pleasant journey home and look forward very much to welcoming you back in the not too distant future.