Fairmont Le Montreux Palace 酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 906 评论

保证最优惠房价
Fairmont Le Montreux Palace 酒店 - Image 1
Fairmont Le Montreux Palace 酒店 - Image 2
Fairmont Le Montreux Palace 酒店 - Image 3
Fairmont Le Montreux Palace 酒店 - Image 4
Avenue Claude Nobs 2, 1820 蒙特勒, 瑞士

描述

酒店其他优惠

  • 236 rooms and suites and 4 gourmet restaurants

  • A majestic Belle Époque landmark hotel on the shore of Lake Geneva surrounded by the Alps

  • The perfect accommodation for Montreux Jazz Festival, located adjacent to the venue

  • Sumptuous and intimate spaces for unforgettable events from 15 to 1500 people

  • A Luxury Fairmont Spa with treatments and massages designed to soothe your body and mind

我们的客房

酒店位置

Fairmont Le Montreux Palace 酒店

Avenue Claude Nobs 2
1820 蒙特勒
瑞士

GPS:46.438279, 6.907105

电话
传真 +41 21 962 17 17

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  906 评论

TripAdvisor 评级  4.5/5  2,353 评论

卓越奖 2024

We will definitely be back!

Tripadvisor 评级 5.0/5

Guinevere S 经 TripAdvisor 认证的评论

A lovely hotel in an idyllic location. Everyone is so welcoming and Le Montreux itself is so beautiful! I want to say a special thank to Alena Warner who is one of the loveliest, most attentive people I’ve ever encountered in the hospitality industry. She made us feel very welcome and was so happy to engage with us. Thank you for being so wonderful!

Dear Guest, It is heartwarming to read your thoughtful and positive review. We are delighted that you had a wonderful stay and enjoyed the location of our hotel. Our team is dedicated to creating a warm and welcoming environment, and your kind words truly reinforce our efforts. Alena Warner will be thrilled to hear your special mention. Her commitment to delivering excellent service is a true asset to our team, and we’re so pleased to know how much she contributed to making your visit memorable. Your feedback is greatly appreciated and serves as motivation for our team to continue providing top-notch service. We look forward to the pleasure of welcoming you back to Fairmont Le Montreux Palace. With my best wishes, Michael Smithuis General Manager

Not a 5 star experience

Tripadvisor 评级 3.0/5

bleumoon13 经 TripAdvisor 认证的评论

Started off with reservation agent struggling to change reservation dates (could not be done online) no mention of renovations at the time of booking, room was dated and dirty, staff was sparse, had the sense that they were understaffed at the front desk, concierge/bell desk and spa as many times there was no one at the desk, spa employee couldn’t keep up with the number of guests. Breakfast buffet was a bit disorganized and some of the staff needs a more refined/elegant level of service. Who wants to hear the staff complain about the chores they have to do on their day off? Good location but service and amenities were not commensurate with pricing. Not a 5 star experience.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Le Montreux Palace. I am truly sorry to hear that we did not meet your expectations and appreciate your candid comments. I apologize for the challenges you faced with the reservation process and the cleanliness of your room. Maintaining high standards of cleanliness is a priority for us, and I will be addressing your concerns with our Housekeeping Manager. Your observations about staffing levels and the organization of our breakfast buffet are concerning. We strive to provide seamless service, and I will be reviewing our staffing protocols to ensure we can better meet the needs of our guests. Thank you for bringing these issues to my attention. We take all feedback seriously as it helps us improve. I sincerely hope you will consider giving us another chance in the future to provide you with the exceptional experience we aim for. With my best wishes, Michael Smithuis General Manager

We spent two nights at the Fairmont in Junior suite with amazing views over the lake

Tripadvisor 评级 5.0/5

Karl M Couples - 经 TripAdvisor 认证的评论

We were fortunate to be upgraded to a junior suite on our arrival and were able to have great views of the lake and enjoy a wine and food sitting out on the balcony. The room was large and luxurious, with the only complaint from my wife was the quality of the hair dryer. Breakfast service was quick and efficient although we did find the quality of some of the offerings way below the standard expected in such a hotel.

Dear Guest, It’s delightful to hear about your positive experiences during your stay at Fairmont Le Montreux Palace, particularly regarding the stunning lake views and the comfort of our spacious suites. We regret to learn that the hairdryer did not meet your wife's expectations. It’s important to us that our guests have everything they need for a comfortable stay, and your feedback is invaluable in this regard. Additionally, we are disappointed to hear that some aspects of our breakfast service fell short of the high standards we strive to maintain. We aim to provide an exceptional dining experience for all our guests, and we genuinely appreciate your constructive feedback. We look forward to welcoming you back to our hotel in the future, and we hope to exceed your expectations next time. With my best wishes, Michael Smithuis General Manager

Wonderful Stay

Tripadvisor 评级 5.0/5

R3443JRroberts Couples - 经 TripAdvisor 认证的评论

First the location to the station and tram stop makes this a perfect hotel for a short stay in Montreux. The hotel is going through a full refurbishment so half the front was coverd in scaffolding as is the Conference Centre opposite so some of the initial beauty is lost but as soon as you walk in the palatial lobby you are greeted with the original opulence. The Reception staff were super friendly and check in was quick and easy. We had been very fortunate to be upgraded from the back town view room to a lake view but had to wait 20 minutes for it to be serviced, again no drama as we had a wonderful cocktail at the Jazz Cafe and soaked up the atmosphere. We were shown up to our room only to find out the upgrade was to a very very spacious corner suite with 3 balconies and one amazing coverd terrace overlooking the lake. We were told this was a side of the hotel that had just recently be renovated. The hallway down to the room was super wide and this was because when the hotel was originally built the women had the wide skirts on their dresses so it had to be that wide to allow them to pass. We were also booked in for breakfast and this was one of the best I have had the room overlooked the lake and had everything you could want and all cooked to perfection and served by efficiency and charm. I can't thank the hotel staff enough for making this shirt break one of the best we have had. Even with all the building work the hotel managed this without compromising the luxury you expect. Six stars out of five for this historic hotel.

Dear Guest, Thank you for taking the time to share such a detailed and thoughtful review following your stay at Fairmont Montreux Palace. We’re thrilled to hear that our central location, so close to the station and tram stop, made your stay convenient. It’s great to know that even with the ongoing refurbishment and scaffolding, you still appreciated the grandeur of our lobby and the warm welcome from our reception team. I’m delighted that you enjoyed your upgrade to the spacious corner suite with its lake views and renovated interiors. The historical detail about the wide hallways adds such charm, and we love sharing these unique stories with our guests. It’s also fantastic to hear that you enjoyed your experience at the Jazz Café while waiting for your room, and that breakfast overlooking the lake met your expectations. Our team takes great pride in delivering service with efficiency and charm, and your kind words will be shared with them. We are so pleased that, despite the building work, you felt the luxury and history of our hotel were uncompromised. Your six stars out of five mean the world to us, and we can’t wait to welcome you back for another exceptional stay. With my best wishes, Michael Smithuis General Manager

Old hotel.

Tripadvisor 评级 5.0/5

Flyingboy58 商务住宿 - 经 TripAdvisor 认证的评论

This hotel is very large and very fancy. The story is that the author they wrote Lolita lived there after fleeing Russia and leaving the United States. The bar in the lobby is really nice and feels old and cool. The staff that I encountered were all quite nice.

Dear Guest, Thank you for sharing your thoughts and for choosing to stay with us! We’re delighted to hear that you enjoyed the grandeur of the Fairmont Le Montreux Palace, especially our historic bar. You’re absolutely right — Vladimir Nabokov, the famous author of Lolita, did indeed call our hotel home for many years. It’s wonderful that you felt a connection to the storied atmosphere that makes our property so unique. Our team takes great pride in providing an exceptional experience, and we’re thrilled that you appreciated the warmth and professionalism of our staff. We look forward to welcoming you back and continuing to be a part of your travel memories. With my best wishes, Michael Smithuis General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 263 评论 9.4/10 位置
  • 490 评论 7.9/10 房间
  • 599 评论 9/10 服务
  • 190 评论 8.9/10 早餐
  • 181 评论 8.3/10 氛围
  • 144 评论 9.3/10 运动休闲
  • 89 评论 6.2/10 清洁度
  • 21 评论 8.4/10 酒吧和饮品

支持方 Trustyou

我们在附近的其他酒店

我们位于 蒙特勒 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。