宜必思洛桑中心酒店 3 星

客户意见评级 (ALL 评级) 4.5/5 987 评论

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宜必思洛桑中心酒店 - Image 1
宜必思洛桑中心酒店 - Image 2
宜必思洛桑中心酒店 - Image 3
宜必思洛桑中心酒店 - Image 4
20 rue du Maupas, 1004 洛桑, 瑞士

描述

酒店其他优惠

  • 乘公共交通工具 5 分钟即可抵达 SBB 火车站

  • 90% 的客房在 2024 年翻新

  • 私人停车场（收取附加费）

  • 多语言团队

  • 小吃和酒吧 24 小时营业

我们的客房

酒店位置

宜必思洛桑中心酒店

20 rue du Maupas
1004 洛桑
瑞士

GPS:46.524906, 6.625957

电话
传真 +41 21 340 07 17

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店

IBIS LAUSANNE CENTRE

欢迎光临我们位于洛桑市中心的啤酒吧，这里全天优惠不断。享受一杯香醇的清晨咖啡，到了晚上，Charlie 精心挑选的啤酒定会给您带来惊喜。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  987 评论

TripAdvisor 评级  3.9/5  1,483 评论

A Truly Terrifying and Unprofessional Experience – Avoid This Hotel

Tripadvisor 评级 1.0/5

Alshehabi 经 TripAdvisor 认证的评论

I rarely leave bad reviews, but our experience at this hotel was so shocking that I feel obligated to warn others. The hotel is located in a very run-down and unsafe area that feels like a ghetto, and there is a strong unpleasant smell throughout the corridors. However, the real nightmare began when we arrived in the evening and got stuck in the car park for over 30 minutes with my wife and two young children. We rang the intercom multiple times—no answer. We called the hotel, no reception. It was an extremely dangerous situation, especially with young kids. I had to walk up three levels of car ramps to reach reception. When I arrived, the two young receptionists were chatting, and one was laughing on the phone. When I told him my family had been stuck in the car park for over half an hour, he laughed and told the person on the phone he would “talk later.” Instead of helping, they argued with me, saying I should have pressed the intercom only once and blaming a “technical problem.” A manager later told me that if I continued to criticise them, he would not allow us to stay. We decided immediately that we did not want to stay in such an unsafe and poorly managed hotel and asked to have our booking cancelled with no charges. When I requested written confirmation, the manager signed the email as “Prenom.” When I asked for his real name, he finally said “Jose” after arguing that his name was prenom thinking that I don’t understand French. But refused to give his surname, saying, “This is not Australia.” The staff were unprofessional, dismissive, and even laughed when I explained how dangerous the situation was for my children. The entire experience was a nightmare. Avoid this hotel at all costs. Cheap is cheap—and you truly get what you pay for.

Sir, We are sincerely sorry that your visit was stressful for you, but it is important to provide specific facts to correct several points in your comment. After a thorough review of the security cameras, intercom, and phone recordings, your family was not stuck in the parking lot for "more than 30 minutes." According to the cameras, the first intercom ring was at 6:37 PM, and you entered the reception area at 6:43 PM, approximately six minutes later. The intercom was activated a very large number of times in a few seconds, which is precisely what caused the signal to drop: this was not due to a lack of response from staff. Regarding your claim of climbing "three flights of ramps," our parking lot does not have three levels, which confirms once again that your account does not correspond to the facts. Upon your arrival, our two receptionists were already assisting other guests: one checking in, the other on a phone call. They were neither laughing at the situation nor idle. Your tense arrival quickly made communication difficult despite their attempts to explain. Faced with the escalating conflict and your direct threats to call the police, our team had to implement our internal security procedure. Our agent intervened immediately. Seeing that the situation was not calming down, we ultimately decided, for your comfort and that of everyone else, to cancel your reservation free of charge, a solution you accepted. We respect every guest's right to express their opinion, but we feel it is essential to provide these clarifications when the reported events deviate so significantly from the observed reality. We wish you pleasant travels in the future.

GrGreat location, nice design, friendly staff, quiet stay - if you like hot rooms with sealed windows

Tripadvisor 评级 3.0/5

gourmetflo 经 TripAdvisor 认证的评论

On the plus side: As always excellent location, right next to core bus hub, and close to metro & Lausanne shopping & old town area. Fully renovated, modern design Ibis rooms, super-friendly and efficient staff (incl. the trainee). Breakfast room nice, limited selection but what is available is of high quality, incl. real good coffee machines with freshly ground coffee. Bathroom format was, and continues to be highly efficient - good showers, great lightning, well designed to make most of space. Quiet rooms, good blind-out curtains. Regular, and sufficient hangers. Cofortable chair and desk. But one real downer: MUCH too warm room, with sealed windows: impossible to sleep with the provided thick duvets. In winter, AC seems switched to heating. This really impacted negatively my sleep, and stay. Matress quality itself is just OK - for many this will feel hard.

Dear Florian, Thank you for taking the time to share your feedback regarding your recent stay at ibis Lausanne Centre. We are pleased to hear that you appreciated our excellent location, modern design, and the friendly service provided by our staff. It is always gratifying to know when our guests enjoy the quality of our breakfast offerings and the efficient layout of our bathrooms. However, we sincerely apologize for the discomfort you experienced due to the room temperature and the mattress quality. We understand how important a good night's sleep is for our guests and appreciate your comments on this matter. Our rooms do have sealed windows in order to maintain a quiet environment, but we acknowledge that individual preferences for room temperature can vary significantly. Your feedback regarding the duvets and mattress firmness will be taken into consideration as we continuously strive to improve our services. Thank you once again for your valuable insights. We hope to welcome you back in the future for an improved experience. Best regards, ibis Lausanne Centre

客户意见评级 3.5/5

Yanlin Y. 单人住宿 - 所有已确认评论

位置好，交通便利。

Dear Yanlin Y., Thank you for your feedback regarding the convenient location of our hotel. We appreciate your comments and hope to provide a more satisfying experience during your next visit. Front Office Manager | José Silva

short break

Tripadvisor 评级 4.0/5

nathyk82020 经 TripAdvisor 认证的评论

Stayed 4 nights for a short break in August. Hotel is very correct, strong 3 stars. Reception staff is very friendly and helpful. Room is clean. Breakfast is correct. You will find all what is needed for a full morning meal. Mini croissants et pains au chocolate sont absolument délicieux! And restaurant staff is also nice. In general, very good stay in the city, friendy people around.

Thank you very much for taking the time to share your feedback and for your excellent 4/5 rating. I’m delighted to read that you enjoyed your stay with us, especially the friendliness of our team, the cleanliness of the room, and our breakfast selection including the mini croissants and pains au chocolat! Your kind words are truly appreciated and will be shared with the entire team. We hope to have the pleasure of welcoming you again soon for another enjoyable stay in Lausanne. Best regards,

Good location and price

Tripadvisor 评级 4.0/5

Alle_Kay 经 TripAdvisor 认证的评论

Very nice located hotel. The reception area should be reviewed - the reception desk is very small and nearly hidden. There are some sofas for the guests to use, however it was not very well kept (untidy and a bit dirty). Everything else was very nice, from the room to the breakfast. Parking available with an extra fee. I would go back.

Dear Alle_Kay, Thank you for your positive feedback regarding our location and pricing. We appreciate your comments about our reception area and the condition of the sofas, and we will take your observations into consideration for future improvements. We are delighted to hear that you enjoyed your room and breakfast, and we look forward to welcoming you back on your next visit. Best regards, Maxime GUILLEMER Directeur Général | General Manager

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其他网络用户评价我们的酒店

  • 1,073 评论 9.2/10 位置
  • 1,196 评论 6.8/10 房间
  • 1,081 评论 8.9/10 服务
  • 32 评论 7.4/10 上网
  • 498 评论 7.6/10 早餐
  • 454 评论 8.4/10 清洁度
  • 137 评论 5.2/10 设施
  • 106 评论 5/10 食物

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