瑞享洛桑酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 1,898 评论

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瑞享洛桑酒店 - Image 1
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罗达尼大街 4 号, Lausanne, 1007 洛桑, 瑞士

描述

酒店其他优惠

  • OK:GO 认证酒店 ♿ - 绿色地球认证酒店 

  • 日内瓦湖畔的高品质酒店

  • 可免费使用带桑拿房的健身中心

  • 免费提供交通卡，前往市中心十分便利

  • 设有 10 间模块化会议室，配备餐饮服务

我们的客房

酒店位置

瑞享洛桑酒店

罗达尼大街 4 号, Lausanne
1007 洛桑
瑞士

GPS:46.50829, 6.624128

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MOVENPICK RESTAURANT

瑞享餐厅提供各种美食，包括新鲜的时令特色菜。您可以在温馨的室内空间或露台上享用创新小酒馆风格的创意美食，欣赏日内瓦湖的美景。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,898 评论

TripAdvisor 评级  4.1/5  1,724 评论

卓越奖 2025

Overpriced and tired

Tripadvisor 评级 2.0/5

CavolinoBruxelles 经 TripAdvisor 认证的评论

Without proximity with IMD, nobody would stay here. I spent a week at this hotel, the only one close to IMD, quite disappointing. Room was too warm (no way to reduce temperature) and dirty. Definitely overpriced. Pity there are no alternatives.

客户意见评级 5.0/5

Pei C. 商务住宿 - 所有已确认评论

非常好 酒店巧克力十分好吃，窗外就是日内瓦湖。并且前台十分温暖和专业，一切都非常方便，在这里十分幸福。

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback following your stay at the Mövenpick Hotel Lausanne. I am delighted to read that our lakeside location, the beautiful view from your room, and our chocolates all contributed positively to your experience. Thank you as well for highlighting the warm and professional welcome from our front desk team, who ensured that you received the room you wished for. Your kind words truly mean a lot, and I will be happy to share them with everyone. We look forward to welcoming you back very soon for another excellent and enjoyable stay by the lake. Best regards, Franck Fleury, General Manager

Technical issues with rooms, issue management is not good.

Tripadvisor 评级 2.0/5

Kugulu 经 TripAdvisor 认证的评论

I've been staying at this hotel once a year for the past few years. I see that things have deteriorated. While the view (if you have a Lakeview room) and the location are great, the rooms have technical issues and the service is not good enough to compensate. The heating in my room could not be turned off. The room was constantly too hot. When I called the reception, they sent a technician but I was told the issue would only be solved the next day by the technical team. They offered me to change rooms, but it was going to be too painful late at night. I asked them to make sure it gets fixed the next day so it would be ok for my following night. The following evening I came to the room after a long work day, I saw that they had left the windows open to cool down the room. No note or phone message to tell me whether or not the issue was fixed! (obviously not, because why leave the windows open in November otherwise?) Another colleague told me her room had the same issue. Yet another colleague woke up in the middle of the night with water sounds in the bathroom. The bathroom was flooded and could not be used. Again, they were told it would be fixed the next day. In this case it was fixed but no apology or compensation was offered. The receptionist they talked to said they were "not authorised" to offer compensation and they would need to check with the supervisor. I am really surprised at the number of issues and the handling of the issues. They should be proactively apologising and compensating the guests for such issues - both problems mentioned here impacts the quality of sleep. This is not acceptable.

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your stay did not meet your expectations this year. We fully understand your disappointment with the technical issues you encountered and the perceived lack of follow-up. Please note that our technical team is usually very responsive and does its utmost to intervene quickly, particularly with regard to heating settings. All our rooms are set to a central temperature, which our guests can adjust by a few degrees, but which cannot be completely deactivated for reasons of thermal comfort and safety. Regarding the opening of windows, we regret that this action was not accompanied by clear communication. This does not reflect the level of attention we wish to offer. We are also sorry for the inconvenience caused to your colleagues. Each situation should have been followed up with a more explicit apology and more proactive support on our part. We will make our teams aware of this to prevent it from happening again. We remain at your disposal for any further discussion and hope to have the opportunity to regain your trust during a future stay. Franck Fleury Cluster General Manager Mövenpick Hotel Geneva Mövenpick Hotel Lausanne

客户意见评级 4.5/5

Wei L. 家庭住宿 - 所有已确认评论

交通便捷，酒店工作人员热情好客，房间舒适安静

Dear Valued Guest, Thank you very much for sharing your kind feedback following your stay at the Mövenpick Hotel Lausanne. I am delighted to read that our convenient location, the comfort of our rooms, as well as the hospitality of our team contributed positively to your experience. Your compliments are greatly appreciated and will be shared with the team. We look forward to welcoming you back soon for another enjoyable stay by the lake. Best regards, Franck Fleury General Manager

客户意见评级 4.5/5

Chunbo T. 商务住宿 - 所有已确认评论

临近日内瓦湖，去火车站也方便，早餐丰富！

Dear Valued Guest, Thank you very much for sharing your feedback following your stay at the Mövenpick Hotel Lausanne. I am delighted to read that our lakeside location, the proximity to the train station, and the quality of our breakfast all contributed positively to your experience. We look forward to welcoming you back soon for another enjoyable stay by the lake. Best regards, Franck Fleury General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 778 评论 9.3/10 位置
  • 1,089 评论 7.4/10 房间
  • 1,103 评论 8.5/10 服务
  • 11 评论 5.2/10 上网
  • 471 评论 8.7/10 早餐
  • 323 评论 5.9/10 清洁度
  • 253 评论 6.2/10 氛围
  • 197 评论 5.8/10 设施

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