Fairmont Le Montreux Palace 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 907 件のレビュー

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Fairmont Le Montreux Palace - Image 1
Fairmont Le Montreux Palace - Image 2
Fairmont Le Montreux Palace - Image 3
Fairmont Le Montreux Palace - Image 4
Avenue Claude Nobs 2, 1820 MONTREUX, Switzerland

説明

ホテルのその他の情報

  • 236 rooms and suites and 4 gourmet restaurants

  • A majestic Belle Époque landmark hotel on the shore of Lake Geneva surrounded by the Alps

  • The perfect accommodation for Montreux Jazz Festival, located adjacent to the venue

  • Sumptuous and intimate spaces for unforgettable events from 15 to 1500 people

  • A Luxury Fairmont Spa with treatments and massages designed to soothe your body and mind

当ホテルの客室

ホテル所在地

Fairmont Le Montreux Palace

Avenue Claude Nobs 2
1820 MONTREUX
Switzerland

GPS:46.438279, 6.907105

電話番号
ファックス +41 21 962 17 17

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  907 件のレビュー

トリップアドバイザーの評価  4.5/5  2,353 件のレビュー

2024エクセレンス認証

We will definitely be back!

トリップアドバイザーの評価 5.0/5

Guinevere S トリップアドバイザー認証口コミ

A lovely hotel in an idyllic location. Everyone is so welcoming and Le Montreux itself is so beautiful! I want to say a special thank to Alena Warner who is one of the loveliest, most attentive people I’ve ever encountered in the hospitality industry. She made us feel very welcome and was so happy to engage with us. Thank you for being so wonderful!

Dear Guest, It is heartwarming to read your thoughtful and positive review. We are delighted that you had a wonderful stay and enjoyed the location of our hotel. Our team is dedicated to creating a warm and welcoming environment, and your kind words truly reinforce our efforts. Alena Warner will be thrilled to hear your special mention. Her commitment to delivering excellent service is a true asset to our team, and we’re so pleased to know how much she contributed to making your visit memorable. Your feedback is greatly appreciated and serves as motivation for our team to continue providing top-notch service. We look forward to the pleasure of welcoming you back to Fairmont Le Montreux Palace. With my best wishes, Michael Smithuis General Manager

Not a 5 star experience

トリップアドバイザーの評価 3.0/5

bleumoon13 トリップアドバイザー認証口コミ

Started off with reservation agent struggling to change reservation dates (could not be done online) no mention of renovations at the time of booking, room was dated and dirty, staff was sparse, had the sense that they were understaffed at the front desk, concierge/bell desk and spa as many times there was no one at the desk, spa employee couldn’t keep up with the number of guests. Breakfast buffet was a bit disorganized and some of the staff needs a more refined/elegant level of service. Who wants to hear the staff complain about the chores they have to do on their day off? Good location but service and amenities were not commensurate with pricing. Not a 5 star experience.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Le Montreux Palace. I am truly sorry to hear that we did not meet your expectations and appreciate your candid comments. I apologize for the challenges you faced with the reservation process and the cleanliness of your room. Maintaining high standards of cleanliness is a priority for us, and I will be addressing your concerns with our Housekeeping Manager. Your observations about staffing levels and the organization of our breakfast buffet are concerning. We strive to provide seamless service, and I will be reviewing our staffing protocols to ensure we can better meet the needs of our guests. Thank you for bringing these issues to my attention. We take all feedback seriously as it helps us improve. I sincerely hope you will consider giving us another chance in the future to provide you with the exceptional experience we aim for. With my best wishes, Michael Smithuis General Manager

We spent two nights at the Fairmont in Junior suite with amazing views over the lake

トリップアドバイザーの評価 5.0/5

Karl M Couples - トリップアドバイザー認証口コミ

We were fortunate to be upgraded to a junior suite on our arrival and were able to have great views of the lake and enjoy a wine and food sitting out on the balcony. The room was large and luxurious, with the only complaint from my wife was the quality of the hair dryer. Breakfast service was quick and efficient although we did find the quality of some of the offerings way below the standard expected in such a hotel.

Dear Guest, It’s delightful to hear about your positive experiences during your stay at Fairmont Le Montreux Palace, particularly regarding the stunning lake views and the comfort of our spacious suites. We regret to learn that the hairdryer did not meet your wife's expectations. It’s important to us that our guests have everything they need for a comfortable stay, and your feedback is invaluable in this regard. Additionally, we are disappointed to hear that some aspects of our breakfast service fell short of the high standards we strive to maintain. We aim to provide an exceptional dining experience for all our guests, and we genuinely appreciate your constructive feedback. We look forward to welcoming you back to our hotel in the future, and we hope to exceed your expectations next time. With my best wishes, Michael Smithuis General Manager

Wonderful Stay

トリップアドバイザーの評価 5.0/5

R3443JRroberts Couples - トリップアドバイザー認証口コミ

First the location to the station and tram stop makes this a perfect hotel for a short stay in Montreux. The hotel is going through a full refurbishment so half the front was coverd in scaffolding as is the Conference Centre opposite so some of the initial beauty is lost but as soon as you walk in the palatial lobby you are greeted with the original opulence. The Reception staff were super friendly and check in was quick and easy. We had been very fortunate to be upgraded from the back town view room to a lake view but had to wait 20 minutes for it to be serviced, again no drama as we had a wonderful cocktail at the Jazz Cafe and soaked up the atmosphere. We were shown up to our room only to find out the upgrade was to a very very spacious corner suite with 3 balconies and one amazing coverd terrace overlooking the lake. We were told this was a side of the hotel that had just recently be renovated. The hallway down to the room was super wide and this was because when the hotel was originally built the women had the wide skirts on their dresses so it had to be that wide to allow them to pass. We were also booked in for breakfast and this was one of the best I have had the room overlooked the lake and had everything you could want and all cooked to perfection and served by efficiency and charm. I can't thank the hotel staff enough for making this shirt break one of the best we have had. Even with all the building work the hotel managed this without compromising the luxury you expect. Six stars out of five for this historic hotel.

Dear Guest, Thank you for taking the time to share such a detailed and thoughtful review following your stay at Fairmont Montreux Palace. We’re thrilled to hear that our central location, so close to the station and tram stop, made your stay convenient. It’s great to know that even with the ongoing refurbishment and scaffolding, you still appreciated the grandeur of our lobby and the warm welcome from our reception team. I’m delighted that you enjoyed your upgrade to the spacious corner suite with its lake views and renovated interiors. The historical detail about the wide hallways adds such charm, and we love sharing these unique stories with our guests. It’s also fantastic to hear that you enjoyed your experience at the Jazz Café while waiting for your room, and that breakfast overlooking the lake met your expectations. Our team takes great pride in delivering service with efficiency and charm, and your kind words will be shared with them. We are so pleased that, despite the building work, you felt the luxury and history of our hotel were uncompromised. Your six stars out of five mean the world to us, and we can’t wait to welcome you back for another exceptional stay. With my best wishes, Michael Smithuis General Manager

Old hotel.

トリップアドバイザーの評価 5.0/5

Flyingboy58 ビジネス - トリップアドバイザー認証口コミ

This hotel is very large and very fancy. The story is that the author they wrote Lolita lived there after fleeing Russia and leaving the United States. The bar in the lobby is really nice and feels old and cool. The staff that I encountered were all quite nice.

Dear Guest, Thank you for sharing your thoughts and for choosing to stay with us! We’re delighted to hear that you enjoyed the grandeur of the Fairmont Le Montreux Palace, especially our historic bar. You’re absolutely right — Vladimir Nabokov, the famous author of Lolita, did indeed call our hotel home for many years. It’s wonderful that you felt a connection to the storied atmosphere that makes our property so unique. Our team takes great pride in providing an exceptional experience, and we’re thrilled that you appreciated the warmth and professionalism of our staff. We look forward to welcoming you back and continuing to be a part of your travel memories. With my best wishes, Michael Smithuis General Manager

との提携 TripAdvisor

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