Fairmont Le Montreux Palace 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,057 件のレビュー

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Fairmont Le Montreux Palace - Image 1
Fairmont Le Montreux Palace - Image 2
Fairmont Le Montreux Palace - Image 3
Fairmont Le Montreux Palace - Image 4
Avenue Claude Nobs 2, 1820 MONTREUX, スイス

説明

ホテルのその他の情報

  • 236 rooms and suites and 4 gourmet restaurants

  • A majestic Belle Époque landmark hotel on the shore of Lake Geneva surrounded by the Alps

  • The perfect accommodation for Montreux Jazz Festival, located adjacent to the venue

  • Sumptuous and intimate spaces for unforgettable events from 15 to 1500 people

  • A luxurious Fairmont Spa with treatments and massages designed to soothe your body and mind

当ホテルの客室

ホテル所在地

Fairmont Le Montreux Palace

Avenue Claude Nobs 2
1820 MONTREUX
スイス

GPS:46.438279, 6.907105

電話番号
ファックス +41 21 962 17 17

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,057 件のレビュー

トリップアドバイザーの評価  4.5/5  2,396 件のレビュー

2025エクセレンス認証

Palace property overlooking the lake

トリップアドバイザーの評価 5.0/5

ARJAV J トリップアドバイザー認証口コミ

We stayed in their suite room with a very large balcony, overlooking the lake. Its a proper palace feel property and the room was big. They had places a bay cot and balloons in the room in advance for my kid. Service was quick and the food was decent. They have 2 pools, indoor and outdoor and also have jacuzzi near the pool. It is indeed amongst one of the finest fairmont properties i have been to.

real Palace

トリップアドバイザーの評価 5.0/5

Reem A トリップアドバイザー認証口コミ

it's a palace i took the Deluxe Room it's spacious no dental kit ..just remember to bring it with u and the only interesting place in Montreux loved the breakfast area

Dear Reem, Thank you for sharing your impressions of your stay at Fairmont Le Montreux Palace. We are delighted to hear that you enjoyed the spacious Deluxe Room and found our breakfast venue particularly enjoyable. We also appreciate your note regarding amenities. Our team strives to anticipate every comfort, and your feedback is invaluable in helping us uphold the high standards we aim to provide. It is wonderful to know that our property left a lasting impression during your time with us. We very much look forward to welcoming you back for another memorable visit on the shores of Lake Geneva. With warm regards, Michael Smithuis General Manager

Like downtown Abby …

トリップアドバイザーの評価 3.0/5

AdeleRose12 トリップアドバイザー認証口コミ

You see the grand old building as you are driving up and it’s like wow so lovely. The hallways and ballrooms are so beautiful. There was no Bellman nor valet waiting so that did not give the best first impression and the entrance lobby looks old and jaded. That being said the room was great. Just re done, huge high ceilings and period details but all fresh and new. All very clean. There is a small road just in front of the hotel and you have to wall down to the lake. It is a great location but the area seems very commercial and the food could be improved. As it’s now off season there was only one option. And the lunch items were the same as dinner. That being said my daughter wanted mango for breakfast so they went to get some for her which was above and beyond. Impressive. I also really liked that in the room they gave you many glass bottles of water. For me it’s all in the small details!

Dear Guest, Thank you for taking the time to share your reflections on your recent stay with us at Fairmont Le Montreux Palace. We are pleased that the refreshed guestrooms and the attention to detail in the room contributed to a comfortable and enjoyable experience for you and your family. We truly appreciate your recognition of our team’s efforts to go above and beyond—ensuring special touches, such as sourcing fresh fruit, and providing thoughtful in-room amenities. These small gestures are important to us, and it is gratifying to know they enhanced your visit. At the same time, we apologize that certain elements of your arrival and the overall ambiance of the public areas did not meet the high standards we aim to offer. Your observations regarding service, facilities, and dining options are invaluable, and we will address them with our team to ensure continuous improvement. It would be our pleasure to welcome you back and provide a stay that fully reflects the elegance, warmth, and heritage of our hotel from the moment you arrive. With warm regards, Michael Smithuis General Manager

Average room at best, decent restaurant, great location with very competent staff.

トリップアドバイザーの評価 3.0/5

pingpg トリップアドバイザー認証口コミ

Unfortunately this hotel did not meet expectations. The staff was so lovely, friendly, and helpful. I hate to leave a bad review because they were top notch. However, the room was a HUGE disappointment. The room is small and very lackluster, like almost no style to it, and was dated and dingy. If I was rating the bathroom I would give it 1 star, the room maybe 2.5. The restaurant is a 3.5 due to the very limited menu. The spa was maybe a 3, really just average. The hotel was quite empty when we stayed, so the fact that they didn't give us a decent room makes me wonder if all the rooms are that bad? The bathroom had broken tiles, the tiniest, cheaply built shower you can imagine (like some kind of pre-fab cubby!), the water pressure and temperature fluctuated greatly the whole time in the shower, hot to cold, trickle to ok pressure, the bathtub water trickled out so it took ages to fill the tub (which I wouldn't care if I could have had a nice hot shower, but since I couldn't I tried the tub which was frustrating as it just took so long to fill). The hairdryer was attached to the wall and just cheap and horrible..you had to keep your finger on the button the whole time to use it. I expect to see that in a motel!! The pillows are so flat and old, need replacing. The towels had holes in them! again maybe this can pass in a motel but at the Fairmont at this price?? Not for me. Very disappointing stay. We were so looking forward to a luxury experience and we did not get it at all. Actually I've had this experience at another Fairmont so now thinking it's a brand issue...

Dear Guest, Thank you for taking the time to share your experience with us. While we are pleased that our team made a positive impression with their attentiveness and warmth, I am truly sorry that the accommodations and facilities did not meet the expectations you rightfully anticipated at Fairmont Le Montreux Palace. Your detailed observations regarding the room, bathroom, and amenities have been shared with the relevant manager to ensure careful follow-up and prompt attention to the issues you encountered. We take these concerns very seriously, as they fall short of the standards we strive to uphold. We also appreciate your feedback regarding dining, spa facilities, and overall room condition. Maintaining an impeccable environment across all areas of our property is a priority, and your comments will help us refine our service and offerings to better meet our guests’ expectations. Please accept my sincere apologies for the disappointment you experienced. We hope to have the opportunity to welcome you back and provide a stay that fully reflects the comfort, style, and quality for which we are known. With warm regards, Michael Smithuis General Manager

Made in Heaven!

トリップアドバイザーの評価 5.0/5

JanSolo37 Solo travel - トリップアドバイザー認証口コミ

What an absolute gem of a hotel! Every member of staff takes pride in ensuring you have the best stay at this hotel - they are amazing! From Mohammed who booked me in to Margarita who took care of me when I went to the spa. They all take the time to interact and make your time at the hotel memorable. My room was lovely! Great view over the lake, newly renovated , with a little balcony. The balcony is tiny but great to watch the sunsets from! Only one issue - you had to slam the door to lick it - reported to reception and appears to be a known issue but they are looking at this. I had breakfast each day, inc in my room one day and again, all the staff were friendly and engaging. I genuinely didn’t want to leave ( a rare thing for me!😊) but I know I will be back as this hotel is a little slice of wellness and peace!

Dear Mr. Solo, It is with great pleasure that I read your reflections on your recent stay at Fairmont Le Montreux Palace. Your generous words are truly uplifting for all of us. Nothing is more rewarding than knowing our colleagues made you feel genuinely cared for. Mohammed and Margarita, in particular, will be deeply touched to hear how much their attention and kindness enhanced your time with us. I am delighted that your renovated room, the sweeping lake views, and those serene balcony sunsets created such memorable moments. Equally, it is wonderful to know that breakfast—whether in the restaurant or in the comfort of your room—was accompanied by service that felt warm and attentive. Your observation regarding the door is greatly appreciated. A hotel of our heritage requires meticulous upkeep, and your feedback allows us to refine the details that matter most. Our Technical Services team has already been informed, and I thank you for helping us improve. What touches me most is the way you describe our property as a sanctuary of calm and well-being. This is precisely the experience we aspire to offer, and it means a great deal to see it reflected in your words. On behalf of the entire team, thank you for choosing to spend your time with us. We look forward to welcoming you back to Montreux, where another chapter of cherished memories awaits. With my best wishes, Michael Smithuis General Manager

との提携 TripAdvisor

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