Fairmont Le Montreux Palace 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 855 件のレビュー

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Fairmont Le Montreux Palace - Image 1
Fairmont Le Montreux Palace - Image 2
Fairmont Le Montreux Palace - Image 3
Fairmont Le Montreux Palace - Image 4
Avenue Claude Nobs 2, 1820 MONTREUX, Switzerland

説明

ホテルのその他の情報

  • 236 rooms and suites and 4 gourmet restaurants

  • A majestic Belle Époque landmark hotel on the shore of Lake Geneva surrounded by the Alps

  • The perfect accommodation for Montreux Jazz Festival, located adjacent to the venue

  • Sumptuous and intimate spaces for unforgettable events from 15 to 1500 people

  • A Luxury Fairmont Spa with treatments and massages designed to soothe your body and mind

当ホテルの客室

ホテル所在地

Fairmont Le Montreux Palace

Avenue Claude Nobs 2
1820 MONTREUX
Switzerland

GPS:46.438279, 6.907105

電話番号
ファックス +41 21 962 17 17

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  855 件のレビュー

トリップアドバイザーの評価  4.5/5  2,356 件のレビュー

2024エクセレンス認証

Great location, staff and style!

トリップアドバイザーの評価 5.0/5

AndyandJackie トリップアドバイザー認証口コミ

We stayed here for 4 nights and was welcomed to the hotel by Francois who quickly booked us in, and then very surprisingly escorted us to our room and showed us around the facilities it had. A very nice touch which made us feel very special. Thank you Francois! It was a delux lake view room, which did have the amazing lake and mountains as the view. We had a box of chocloates when we got back later that evening and our bed had been turned down each night with a chocolate laying in wait! The next evening whe we returned, the staff had somehow found out it was my birthday and there was a lovely chocolate patisserie (and 2 forks which was a shame as I then had to share it). It tasted amazing. The hotel has charm and character which is still showing through, all the way from reception to the "ballroom" and dining rooms. At breakfast each morning we were welcomed and shown to our table which had more great views over the lake and mountains. Alena made us again feel very welcomed and showed interest in our plans for the day as well as sharing any experiences and humour. A lovely lady! The staff are all very polite though, warm and welcoming - well done to the management on their choices for staff. The pillows are the fluffiest we have experienced in our travels (I had to put this as it was the text being suggested in the review box before writing, but it is also so very true. Very comfortable bed and pillows!

Dear Guests, Thank you for taking the time to share your feedback following your recent stay at Fairmont Le Montreux Palace. We are truly grateful for your kind words and delighted to know that your experience with us was exceptional. It is wonderful to hear that our team was able to make your arrival seamless and provide thoughtful touches throughout your stay. We take great pride in ensuring our guests feel valued, and I am pleased that our services contributed positively to your overall experience. The distinctive charm of our property and the exceptional views over the lake and mountains are elements we strive to showcase, and we are thrilled that these aspects enhanced your time with us. Your recognition of Alena’s welcoming demeanor and the comfort of our facilities further validates our commitment to providing an outstanding guest experience. Thank you once again for choosing Fairmont Le Montreux Palace. We look forward to the opportunity of welcoming you back for another memorable stay in the near future. With my best wishes, Michael Smithuis General Manager

Another wonderful stay 🫶

トリップアドバイザーの評価 5.0/5

Beloslava G トリップアドバイザー認証口コミ

This was my second visit and again I had such a nice time. We received two beautiful renovated rooms with lake view again like last year ♥️ My friend had a birthday and the hotel prepared a delicious cake in her room, but also I received exquisite pralines upon arrival. We had very nice relaxing time in the Spa and also we loved the breakfast 🫶Oleg from the breakfast was super kind and helpful. But the most I would like to thank Alex the FOM, who was very positive and made us happy!

Dear Guest, Thank you for sharing such a heartwarming review of your recent stay with us at Fairmont Le Montreux Palace! We are truly honored to have welcomed you back for a second visit. It is wonderful to know that you enjoyed the serene beauty of our renovated lake-view rooms once again. We are delighted that your friend’s birthday celebration was made memorable with the cake, and it is wonderful to hear that the pralines added a sweet touch to your arrival. These gestures reflect our commitment to ensuring that every moment of your stay is truly special and unforgettable. Relaxing moments in the Spa and delightful mornings at breakfast are what we strive to create, so your feedback means a lot. Oleg will be thrilled to know his kindness made a difference in your experience, and I will be sure to share your lovely words with him. Most of all, we’re so proud to have team members like Alex, whose positivity and warmth contributed to making your stay truly special. It is such a pleasure to know that you left with fond memories once again, and we can’t wait to welcome you back for another wonderful stay. Please don’t hesitate to let us know how we can make your next visit even more extraordinary. With my best wishes, Michael Smithuis General Manager

We will definitely be back!

トリップアドバイザーの評価 5.0/5

Guinevere S トリップアドバイザー認証口コミ

A lovely hotel in an idyllic location. Everyone is so welcoming and Le Montreux itself is so beautiful! I want to say a special thank to Alena Warner who is one of the loveliest, most attentive people I’ve ever encountered in the hospitality industry. She made us feel very welcome and was so happy to engage with us. Thank you for being so wonderful!

Dear Guest, It is heartwarming to read your thoughtful and positive review. We are delighted that you had a wonderful stay and enjoyed the location of our hotel. Our team is dedicated to creating a warm and welcoming environment, and your kind words truly reinforce our efforts. Alena Warner will be thrilled to hear your special mention. Her commitment to delivering excellent service is a true asset to our team, and we’re so pleased to know how much she contributed to making your visit memorable. Your feedback is greatly appreciated and serves as motivation for our team to continue providing top-notch service. We look forward to the pleasure of welcoming you back to Fairmont Le Montreux Palace. With my best wishes, Michael Smithuis General Manager

Not a 5 star experience

トリップアドバイザーの評価 3.0/5

bleumoon13 トリップアドバイザー認証口コミ

Started off with reservation agent struggling to change reservation dates (could not be done online) no mention of renovations at the time of booking, room was dated and dirty, staff was sparse, had the sense that they were understaffed at the front desk, concierge/bell desk and spa as many times there was no one at the desk, spa employee couldn’t keep up with the number of guests. Breakfast buffet was a bit disorganized and some of the staff needs a more refined/elegant level of service. Who wants to hear the staff complain about the chores they have to do on their day off? Good location but service and amenities were not commensurate with pricing. Not a 5 star experience.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Le Montreux Palace. I am truly sorry to hear that we did not meet your expectations and appreciate your candid comments. I apologize for the challenges you faced with the reservation process and the cleanliness of your room. Maintaining high standards of cleanliness is a priority for us, and I will be addressing your concerns with our Housekeeping Manager. Your observations about staffing levels and the organization of our breakfast buffet are concerning. We strive to provide seamless service, and I will be reviewing our staffing protocols to ensure we can better meet the needs of our guests. Thank you for bringing these issues to my attention. We take all feedback seriously as it helps us improve. I sincerely hope you will consider giving us another chance in the future to provide you with the exceptional experience we aim for. With my best wishes, Michael Smithuis General Manager

We spent two nights at the Fairmont in Junior suite with amazing views over the lake

トリップアドバイザーの評価 5.0/5

Karl M Couples - トリップアドバイザー認証口コミ

We were fortunate to be upgraded to a junior suite on our arrival and were able to have great views of the lake and enjoy a wine and food sitting out on the balcony. The room was large and luxurious, with the only complaint from my wife was the quality of the hair dryer. Breakfast service was quick and efficient although we did find the quality of some of the offerings way below the standard expected in such a hotel.

Dear Guest, It’s delightful to hear about your positive experiences during your stay at Fairmont Le Montreux Palace, particularly regarding the stunning lake views and the comfort of our spacious suites. We regret to learn that the hairdryer did not meet your wife's expectations. It’s important to us that our guests have everything they need for a comfortable stay, and your feedback is invaluable in this regard. Additionally, we are disappointed to hear that some aspects of our breakfast service fell short of the high standards we strive to maintain. We aim to provide an exceptional dining experience for all our guests, and we genuinely appreciate your constructive feedback. We look forward to welcoming you back to our hotel in the future, and we hope to exceed your expectations next time. With my best wishes, Michael Smithuis General Manager

との提携 TripAdvisor

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