The Plaza - A Fairmont Managed Hotel

We had a wonderful stay at The Plaza, a lifetime dream for me personally. The hotel is beautiful, the staff are friendly, efficient and welcoming. Special mention goes to Narendra ‘Nick’ Nathani who looked after us in the bar but also went ‘above and beyond’ to make our stay even more special for which we are very grateful.

Great place and amazing service! Bartender Kenny at the Palm Court is amazing ! Great service and great person . The food and wine menu is excellent. Highly recommend this place if your looking for upscale.

After being seated a waiter came over with menus. We began to look at cocktail choices and were told that we should leave that and just decide on which tea selection we wanted as they stopped serving at 4pm (it was 3.30pm and we had booked weeks in advance) He brought out water and slopped it in to our glasses and on to the table - which he didn't clear away. Brought the stand with sandwiches, desserts etc on and unceremoniously dumped it on the table. The bowls of cream and jam came with no spoons for transferring them so we had to use our knives which isn't practical for a few reasons. He never asked us during this time if we would like to order the cocktails that we had expressed an interest in. In fact getting anyone's attention was nigh on impossible. The sandwiches were hard and dry - certainly not made fresh. The sweets were just that - sweet. They looked pretty but didn't taste as good. The tea was brought out in huge pots (I'm talking family sized teapots) which for one person was just ridiculous. The waiter then reached across in front of me and my plate to pour it in to my cup without a word, forcing me to lean back considerably and the tea had not had time to soak in to the water let alone brew. Basically, very poor service and a less than average tea which cost a small fortune. I would not recommend it to anyone at all.

Nick was our favorite server at the Plaza! Always so happy and helpful. He made our family feel right at home and gave us great tips on anything we asked him about. We will definitely be back to see our new friend!!!

I had an excellent time and staff were extremely accommodating nothing was too much trouble and always stopped to have a conversation. Narendra (Nick) Nathani was especially lovely and always went out of his way to help us and make the whole experience one of a kind. The hotel was beautiful and the room was always clean to perfection. Not to mention how gorgeous the bathroom was! I would recommend this hotel to absolutely anyone!!!