Fairmont Château Lake Louise

Fairmont Château Lake Louise 5 stars

Customer review rating (ALL Rating) 4.3/5 5,013 reviews

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Description

Hotel extras

  • Labeled ALLSAFE

  • A wellness retreat cradled in the Canadian Rockies on the shores of Lake Louise

  • Banff National Park and the Beehive at your doorstep; outdoor activities at your fingertips

  • A heated indoor swimming pool and health club, to unwind and let off steam

  • Multiple dining options with seven restaurants and an in-room dining service

ALLSAFE approved hotel

Hotel location

Fairmont Château Lake Louise

111 Lake Louise Drive, NA, NA
T0L 1E0 LAKE LOUISE
Canada

  • By plane

    CALGARY INTERNATIONAL AIRPORT   At 205km / 127.38 miles

GPS:51.416787, -116.212386

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Misty mountain, limpid lake, snow-capped glacier or landscaped garden: every room and suite has a revitalizing view here. Unwind surrounded by elegant furnishings, modern décor, contemporary comforts and heartfelt service at our 5-star Lake Louise hotel. Unwind where the luxury of a bygone era has been perfectly preserved. In a guestroom or luxury hotel suite with a heightened level of modern accommodation, heartfelt welcome and genuine service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,013 reviews

TripAdvisor Rating  4.5/5  9,462 reviews

Amazing location but hotel has issues

Customer review rating 3.0/5

Steve Couples - Confirmed reviews ALL

The location is amazing and the view over the lake from our room was breath-taking. However, we had issues with the wine waiter in the Alpine Social restaurant. He bought our chosen wine to the table but I pointed out that it was incorrect. He argued that it was correct but then admitted that they didn't have any of the wine I ordered. He then said that they only had a few wines that were on the list. I ordered one of these wines and again he returned with the wrong wine but we accepted it because we were fed up by then. Generally staff appeared bored and unfriendly. Also we paid for the hotel via an agent but were asked to pay for parking. This is petty for a "posh" hotel. You should add it to the cost paid via the agent. The Wi-Fi was weak. The table in the room wasn't clean. These issues aren't that important but tarnish the image of a "posh" hotel.

Dear Mr. and Mrs. S., Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for taking the time to provide us with your feedback regarding your visit. We review every comment, both positive and constructive, to ensure that we are exceeding each guest’s expectations. I was glad to see you enjoyed the breathtaking views from your room and the spectacular location of Fairmont Chateau Lake Louise. However, I was deeply disappointed to know that some aspects of your recent stay fell so far below our high standards. At Fairmont Chateau Lake Louise, we strive to ensure that each and every guest enjoys an accommodating, seamless stay and is treated with warm, friendly service. The circumstances you have described, regarding the service you received from our team at Alpine Social and the cleanliness of your accommodation do not reflect this aim and I do sincerely apologize. Please know that I have shared your feedback with our Director, Housekeeping, and our Director, Food and Beverage to further review your experience and In addition, thank you for your feedback regarding the parking fees and wi-fi. I have shared your feedback with our Director of Operations for further review. Mr. and Mrs. S., I would like to sincerely thank you again for sharing your thoughtful feedback through our Voice of the Guest survey. We do hope to welcome you back to Lake Louise for an experience that better reflects our true potential in the future. That being said, if your travels bring you back to Lake Louise, please do not hesitate to contact me, as I would be happy to personally assist with your travel plans to ensure that your next stay is an exceptional one. Kind regards, ALEXIS ALBRECHT GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise

The Scenery Makes up For Any Small hiccup

Customer review rating 4.0/5

Mrs. M. Couples - Confirmed reviews ALL

We were hiking in the Lake Louise area and excited to have a luxury hotel to stay in. A few tiny hiccups such as our room wasn’t ready and we were never texted that it was so ended up going back 2 hours later only to find it was . Also the various dining places were always busy it off something like large coffee cups or almond milk , etc. but we were totally fine to work around it and it did not ruin our day. The room and the views and the breakfast was out of this world!

Great location

Customer review rating 5.0/5

Joel Friends - Confirmed reviews ALL

Enjoyed our dinner and walk along the lake

Dear Mr. and Mrs. C., Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for providing us with your thoughtful feedback regarding your visit. I was so delighted to read your review and see you enjoyed all aspects of your stay with us and a beautiful walk along the lake! Mr. and Mrs. C., I would like to sincerely thank you again for sharing your feedback through our Voice of the Guest survey. It was a pleasure to have you stay with us and we certainly hope to welcome you back to the Canadian Rockies again soon! Sincerely, ALEXIS ALBRECHT GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise

Everything was wonderful

Customer review rating 5.0/5

Beau J. Couples - Confirmed reviews ALL

We enjoyed our 3day/2night stay at the hotel. The employees were wonderful and the views were unbelievable. We will visit again in the years to come

Great experience!

Customer review rating 5.0/5

Wael R. Families - Confirmed reviews ALL

The hotel is beautiful. The view is stunning . The concierge 7th floor staff are very helpful .

Dear Mr. R., Thank you for choosing to stay with us at Fairmont Chateau Lake Louise. In addition, thank you for providing us with your thoughtful feedback regarding your visit. We review every comment, both positive and constructive, to ensure that we are exceeding each guest’s expectations. I was so glad to see that you had such a great stay with us on Fairmont Gold! We aim to provide guests with friendly, engaging service and it will be my pleasure to share your kind feedback with the Fairmont Gold team so they know their efforts made a positive impact on your stay! Mr. R., I would like to sincerely thank you again for sharing your feedback through our Voice of the Guest survey. It was a pleasure to have you stay with us and we certainly hope to welcome you back to the Canadian Rockies again soon! Should your travels bring you back to Lake Louise, please do not hesitate to contact me, as I would be happy to assist with your travel plans to ensure that your next stay is an exceptional one. Sincerely, ALEXIS ALBRECHT GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise

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Fairmont Banff Springs

4 stars

At 52.833 km

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