Fairmont Orchid 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 2,782 أراء

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Fairmont Orchid - Image 1
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1 North Kaniku Drive, Kohala Coast, 96743 هاواي, الولايات المتحدة

الوصف

خدمات الفندق الإضافية

  • 10000 قدم مربع حمام السباحة المطل على المحيط

  • بحيرة هادئة مع شاطئ رملي أبيض ومياه ضحلة

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

الإقامات المتوفرة لدينا

موقع الفندق

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 هاواي
الولايات المتحدة

نظام تحديد المواقع العالمي (GPS):19.951222, -155.859672

الهاتف
فاكس +1 808-885-5778

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  2,782 أراء

تقييم TripAdvisor  4.5/5  6,212 أراء

2025 شهادة تميّز

Breathtaking beach and excellent service at our favorite hotel in Hawaii!

ملاحظة Tripadvisor 5.0/5

Yogicindylee تقييم TripAdvisor المعتمد

Amazing service and amenities with wonderful beach We had the best time at the Fairmont Orchid with perfect weather and excellent service throughout from the sumptuous breakfast buffet with both western and Asian dishes to the ocean front high end Brown’s featuring Hawaiian flavors. The rooms are clean, modern and spacious. Everyone that works there is always smiling and welcoming. We cannot wait to return to our favorite hotel in Hawaii!

Aloha, Thank you for your wonderful review and for choosing Fairmont Orchid as your favorite hotel in Hawaii! We are delighted to hear that you enjoyed our breathtaking beach, excellent service, and diverse dining options. We aim to provide a memorable experience for our guests, and your kind words about our team and the amenities affirm our commitment to service excellence. We look forward to welcoming you back for another delightful stay in the near future. Warm regards and mahalo, Fairmont Orchid

Weeklong stay tarnished by fraudulent room charges and no follow-through communication from hotel leadership

ملاحظة Tripadvisor 2.0/5

JetsetWestCoast تقييم TripAdvisor المعتمد

I stayed at the Fairmont Orchid for a romantic week long trip in November, and while I’d normally love to share my thoughts on the grounds, the room, the amenities, how I used the Chase Reserve Edit program to book, etc – but the end of my stay, when checking out, I was shocked to see that there were over ten fraudulent charges billed to my room, ranging from $500 dinners, to multiple breakfasts on the same days that I’d had complimentary breakfasts, to a child’s tee shirt at the onsite boutique (I wasn’t traveling with a child). My suspicion is that someone was using my name and room number during my stay to charge things to my room and the hotel didn’t have safeguards in place to prevent this from happening. Obviously, this is incredibly disconcerting, feels violating, and left a shadow at the end of my experience at the Fairmont Orchid. If I hadn’t been vigilant about reviewing my bill, I would have been charged for over $2,000 of fraudulent activity. The front desk was kind enough to remove the majority of these charges as I checked out, but the final billing that I was charged was still incorrect. I emailed customer service and the concierge requesting to talk to either the GM or head of Guest Services, but it seemed to fall on deaf ears, and I was only contacted by a member of the accounting department, who I had to spend days trading emails with to sort the final incorrect charges. I asked multiple times to speak to someone on the hotel’s management team to understand how something like this could happen (had another person gotten my stay details and just kept charging things to my room – creepy if so; or was this employee error or employee fraud; and how was the hotel looking to safeguard against this going forward?) - no one from the hotel team ever reached out to me, which was really disappointing, and made me feel like as soon as I left the hotel, they couldn’t have cared less about my experience or repeat business.

Excellent service and music at the lounge

ملاحظة Tripadvisor 5.0/5

Discover52918528830 تقييم TripAdvisor المعتمد

We loved listening to nino at the fairmont lounge last night and enjoyed our drinks. He is an amazing entertainer with a very cool vibe. Loved the local Henry Kapono songs and the Hawaiian melodies! Our waitress Kristina Quinn was excellent and also so kind to find me on Facebook to let me know that I had left my credit card there by mistake. She followed up too to make sure when I would be picking it up at the front desk. I so appreciated that. Also need to mention that the supervisor was so nice to check on us to make sure we had a lovely evening. Service is 100iii Wonderful evening!

Aloha, Thank you for sharing your delightful experience at Fairmont Orchid. We are thrilled to hear that you enjoyed the excellent service provided by our team, particularly Kristina, and that Nino's entertainment added to your evening's enjoyment. It is always our goal to create memorable moments for our guests, and it is rewarding to know that our staff's efforts to assist you with your credit card left behind were appreciated. We also appreciate your kind words regarding our supervisor's attentiveness. Ensuring our guests have a wonderful experience is of utmost importance to us. Your feedback serves as a wonderful affirmation of our team's commitment to providing exceptional service. We look forward to welcoming you back for another enjoyable evening in the future. Mahalo nui loa, Fairmont Orchid

Pacific Dream Photography

ملاحظة Tripadvisor 5.0/5

Anindita G تقييم TripAdvisor المعتمد

We did a photo shoot with pacific dream photography and they were brilliant! Cynthia Buckles was our photographer and she was so patient with our kids. We loved all the pictures!!! Stunning resort views to remember forever!

Aloha Anindita, Thank you for your positive feedback regarding your experience with Pacific Dream Photography! We are delighted to hear that you enjoyed the stunning views and that Cynthia provided exceptional service during your photo shoot. We hope to welcome you back to Fairmont Orchid in the future. Best regards and mahalo, Fairmont Orchid

5 STAR EXPERIENCE

ملاحظة Tripadvisor 5.0/5

Steven W تقييم TripAdvisor المعتمد

We travel a lot and we're impressed with Orchid physically and the attentiveness and warmth of the staff. EVERYONE was wonderful thoughtful and genuine aloha.

Aloha Steven W, Thank you for your kind words regarding your recent experience at Fairmont Orchid. We are delighted to hear that you appreciated our facilities and the genuine warmth of our staff. Your feedback is invaluable, and we hope to welcome you back in the future! Best regards and mahalo, Fairmont Orchid

بالاشتراك مع TripAdvisor

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مشغّل بواسطة Trustyou

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.