Fairmont Hotel Macdonald 4 stars

Thank you for taking the time to share your feedback. I am sincerely sorry that your recent stay did not meet the experience we want to provide, particularly regarding the renovation impacts, elevator interruptions, parking accessibility, and the interactions you experienced with our team. We understand how frustrating it must have been to arrive expecting access to our common areas for work and find that this was significantly impacted by our renovation. We also recognize that the way your concerns regarding parking were communicated did not reflect the level of care and ownership we expect from our team. We truly appreciate you bringing these concerns to our attention. Your feedback has been shared with our leadership team, and we hope to have the opportunity to welcome you back once our renovations are complete and provide the experience you originally expected from Fairmont Hotel Macdonald. Warm regards, Fairmont Hotel Macdonald

Thank you so much for your lovely feedback! We are delighted to hear that you had another wonderful experience with us and that Rejean took such great care of your party. We will be sure to share your kind recognition with Rejean. It is always wonderful to hear when a team member makes a visit especially enjoyable. Thank you as well for your continued appreciation of the comfort and hospitality of Fairmont Hotels, and for your 10/10 recommendation. We look forward to welcoming you back again soon! Warm regards, Fairmont Hotel Macdonald

Thank you for your wonderful feedback and for your continued support of Fairmont Hotel Macdonald. We are so pleased to hear that our Front Desk and Valet teams made you feel warmly welcomed and provided the professional service you have come to expect from us. We also truly appreciate your understanding and kind comments regarding our ongoing renovations. We are doing our best to minimize the impact on our guests while we work toward completing this exciting final phase. Thank you again for the 10/10 recommendation. It was a pleasure to have you with us, and we look forward to welcoming you back again soon! Warm Regards, Fairmont Hotel Macdonald

Thank you so much for taking the time to share such thoughtful feedback following your anniversary stay with us. Hearing that you had such a wonderful experience means a great deal to our entire team, especially as we continue through this final phase of our renovations. We are thrilled that you enjoyed the Health Club, particularly the pool, sauna, and steam room, and that your wife described Fairmont Hotel Macdonald as “the most peaceful hotel we’ve stayed at.” That is incredibly meaningful for us to hear. We are also grateful for your kind words about how our team has navigated the renovations while continuing to care for our guests. We will be sure to share your recognition with Elizabeth, Adam, and Josh. Their warm and welcoming service is exactly what we hope every guest experiences. Thank you again for celebrating your anniversary with us and for your wonderful 10/10 recommendation. We hope to have the pleasure of welcoming you both back again soon! Warm regards, Fairmont Hotel Macdonald

Thank you for taking the time to share such detailed feedback following your stay with us. While I am pleased to hear that you enjoyed your room, our bedding, and the breakfast, I am sorry that several aspects of your experience fell short of expectations. I particularly apologize for the cleanliness concerns you encountered in your bathroom. This is not the standard we expect, and your specific comments regarding the shower and sink have been shared with our Housekeeping team for immediate attention. I am also sorry that some of your interactions with our team left you feeling uncomfortable. Our intention is always to make our guests feel welcomed and assisted, and we appreciate your feedback that the arrival information felt overly scripted. We will continue to work on making these interactions feel more natural and personalized. Regarding the mosquitoes, this is certainly unusual and not something we typically experience at the property. We are addressing this immediately with our Ecolab partner to identify the source, provide a resolution, and take preventative measures to deter them and prevent them from entering the hotel. Thank you again for your honest and detailed feedback. We appreciate you recognizing the positive aspects of your stay as well, and your comments give us valuable opportunities to improve. Warm regards, Fairmont Hotel Macdonald