Fairmont Hotel Macdonald 4 stars

Customer review rating (ALL Rating) 4.6/5 1,642 reviews

Fairmont Hotel Macdonald - Image 1
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10065 100th Street, T5J 0N6 EDMONTON, Canada

Description

Hotel extras

  • Landmark riverfront building with over 100 years of history

  • Award-winning local cuisine at The Harvest Room restaurant

  • Luxury Health Club with saline pool, squash court and spa

  • Intimate size allows for impeccable, personalized service

Our accommodation(s)

Hotel location

Fairmont Hotel Macdonald

10065 100th Street
T5J 0N6 EDMONTON
Canada

GPS:53.540393, -113.489659

Telephone
Fax +1 780-429-6481

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,642 reviews

TripAdvisor Rating  4.4/5  1,839 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Tasha C. Couples - Confirmed reviews ALL

Our stay was absolutely wonderful! Everyone was so friendly and accommodating. I only have a couple of things for feedback. Firstly, while I can appreciate that there are children at the hotel who would like to use the pool, it's not very relaxing to hear kids running around and screaming. When we first got to the pool it was around 8:00PM, and it was very relaxing. However, soon after that, several kids came in. It would have really elevated our experience to be able to enjoy the pool area without that. Perhaps there could be an adult only time from 8:00PM onwards? The only other thing is that the breakfast area on floor 7 was quite crowded. There were several people who were not supposed to have access to the service that managed to sneak past the reception area (I heard them talking about it) as they had friends who were already there. Maybe it would be helpful to tighten things up to prevent that. Other than that, there were no issues at all!

Thank you for your thoughtful feedback regarding your recent stay with us. We are delighted to hear that you found our team to be friendly and accommodating, and that your overall experience was wonderful. We appreciate your comments about the pool area. We understand that a peaceful environment is essential for relaxation, and your suggestion for designated adult-only hours is noted. While we strive to create a family-friendly atmosphere, we recognize the importance of balance in shared spaces. Regarding the breakfast area on the seventh floor, we apologize for any inconvenience caused by the crowded conditions and unauthorized access. We are continually evaluating our procedures to ensure that all guests receive the exclusive experience that accompanies their accommodations. Thank you once again for your valuable feedback. We hope to welcome you back for another enjoyable stay in the future. Warm regards, Fairmont Hotel Macdonald

Customer review rating 0.5/5

Nicolas T. Friends - Confirmed reviews ALL

The Level Up With 2X Bonus Points, and the 2 Suite Nights earned from reaching 14000 Status Points from this recent stay have not credited. No less than 7 calls into the All Accor Loyalty contact centre, and 9 emails have ended up in a round and around joke of erroneous responses from every untrained, and frankly useless representative. This is the easy stuff: A loyal Diamond customer that frequents high end All Accor properties, stays very well and spends very well, that only wants the rewards and status benefits that you solicit and advertise endlessly. Frequent guests know their stuff. They pay, they expect accuracy in rewards. One half of the service relationship is missing the mark. But most frustrating is that the resolution to fix a missed transaction is really easy, just look at the account and see what is wrong and fix it. The one ended responses from the uneducated and useless All Accor Contact Centre staff ensure you go mad with frustration, but will ensure my 80K in annual hotel spend will go elsewhere. No one has the time to manage incompetence. The Fairmont and Raffles brands are spectacular, I really can't imagine these hotels would be ok with what is loosing them big business. Choices. Time to sharpen some pencils.

Thank you for taking the time to share your detailed feedback. While we are truly pleased to see that your on-property experience at Fairmont Hotel Macdonald was rated so highly, we are very sorry for the frustration you have experienced regarding your ALL – Accor Live Limitless loyalty benefits and that this resulted in a 1 star rating for our particular property. We can confirm that the points associated with your most recent stay at Fairmont Hotel Macdonald have been awarded. In addition, we have escalated your concerns and have requested that ALL Customer Care urgently review your account in full, including the Level Up 2X Bonus Points and the Suite Night Rewards you referenced. They have been asked to reach out to you directly with confirmation and next steps. We fully understand how important accurate loyalty recognition is, particularly for our most loyal members, and we appreciate you bringing this to our attention. Your feedback has been shared internally, and we are committed to ensuring this matter is fully resolved for you. Thank you again for your loyalty to Fairmont and Accor. We truly value your continued support and hope to have the opportunity to welcome you back soon.

Customer review rating 3.5/5

Ralph E. D. Families - Confirmed reviews ALL

Pros: great atmosphere. Good rooms. Relaxing ambiance. Pool was awesome. Cons: our check in got delayed by an extra hour. We checked in around 2:30pm, and we got our room at 4pm. We were expecting to relax sooner but it was delayed by an hour.

Thank you for taking the time to share your experience at Fairmont Hotel Macdonald. We are delighted to hear that you enjoyed our relaxing ambiance, pool, and the overall atmosphere of our hotel. We sincerely apologize for the delay in your check-in. While our standard check-in time is 3:00 PM, we understand how an unexpected wait can impact your plans to unwind. Please know that we are reviewing our processes to minimize wait times and ensure a smoother arrival experience for our guests in the future. We also appreciate your feedback regarding WiFi connectivity and will continue working to improve the speed and reliability of our network. It was a pleasure having you and your family with us, and we hope to welcome you back soon for a truly seamless and relaxing stay. Warm regards, Fairmont Hotel Macdonald

Customer review rating 4.5/5

Cindy P. Couples - Confirmed reviews ALL

Nice and Relaxing 2 Days. Everything was perfect.

Thank you for sharing your experience at Fairmont Hotel Macdonald. We are delighted to hear that your two-day stay was relaxing and that you enjoyed every aspect of your visit, from your accommodations to your breakfast and our team’s service. We’re also thrilled that you enjoyed the Rose 31 amenities provided in our rooms. You can order these products online, and we’d be happy to provide the link or additional details if needed. It was a pleasure hosting you, and we look forward to welcoming you back for another perfect stay in the future. Warm regards, Fairmont Hotel Macdonald

Customer review rating 3.5/5

Peter R. Couples - Confirmed reviews ALL

Service was awesome food and drinks were fantastic, the room was an oven !! Even with the thermostat set to the lowest we were cooking in the room. We actually left early the next morning. So we could get out of the heat. It was New Year’s Eve and we did not want complain and go through the hassle for one night but it was really uncomfortable

Thank you for sharing your experience with us. It is gratifying to hear that you enjoyed our service and the quality of food and drinks. However, I regret to learn that the temperature in your room was uncomfortable during your stay. We strive to provide a pleasant environment for all our guests, and your feedback is important to us. While we encourage guests to alert us about any issues, I understand your decision not to do so on New Year’s Eve. Your comments will be taken into consideration as we seek to improve our offerings. Best regards, Fairmont Hotel Macdonald

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Other web-users rate our hotel

  • 219 reviews 8.5/10 Location
  • 742 reviews 8/10 Room
  • 920 reviews 8.6/10 Service
  • 17 reviews 4/10 WiFi
  • 331 reviews 7.4/10 Food
  • 309 reviews 8.1/10 Amenities
  • 303 reviews 8.7/10 Vibe
  • 254 reviews 6.4/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.