Fairmont Hotel Macdonald 4 stars

Customer review rating (ALL Rating) 4.6/5 1,635 reviews

Fairmont Hotel Macdonald - Image 1
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10065 100th Street, T5J 0N6 EDMONTON, Canada

Description

Hotel extras

  • Landmark riverfront building with over 100 years of history

  • Award-winning local cuisine at The Harvest Room restaurant

  • Luxury Health Club with saline pool, squash court and spa

  • Intimate size allows for impeccable, personalized service

Our accommodation(s)

Hotel location

Fairmont Hotel Macdonald

10065 100th Street
T5J 0N6 EDMONTON
Canada

GPS:53.540393, -113.489659

Telephone
Fax +1 780-429-6481

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,635 reviews

Customer review rating 5.0/5

Kyla M. Families - Confirmed reviews ALL

We choose the Fairmont brand for reasons that date back years for accommodation of my daughter's food allergies, however over and over again they impress beyond that detail. Comfort, cleanliness, and excellent service. This trip we called twice to report things we realized we had forgot in the room after check out, each time the service was amazing, both items retrieved and couriered our way. Thank you again for another lovely stay.

Thank you for taking the time to share your experience at Fairmont Hotel Macdonald. We are delighted to hear that our commitment to accommodating your daughter's food warnings has consistently met your expectations. It is wonderful to know that our team's dedication to comfort, cleanliness, and service contributed to your enjoyable stay. We appreciate your kind words regarding our efforts to assist you with your forgotten items, as we strive to provide exceptional service at all times. Thank you once again for your loyalty, and we look forward to welcoming you back for another memorable visit. Best regards, Allison Mekechuk Director, Guest Experience Fairmont Hotel Macdonald

Customer review rating 4.5/5

Ini O. Families - Confirmed reviews ALL

Easy, comfortable, refreshing.

Thank you for your kind words. We are delighted to hear that your experience at Fairmont Hotel Macdonald was most enjoyable. It is our goal to provide exceptional service and comfort to our guests and we are pleased to know that is the experience you received. Thank you for choosing our property while in Edmonton, we look forward to welcoming you back soon. Sincerely, Allison Mekechuk Director, Guest Experience Fairmont Hotel Macdonald

Customer review rating 4.0/5

Theresa T. Friends - Confirmed reviews ALL

Loved our upgraded suite and the service on the gold floor and in the make shift confed lounge was top notch. The hot tub was unfortunately extremely hot to the point I couldn’t even get in. I also had a negative experience with my facial service at the spa. I did mention this in my spa survey but never received a follow up. All and all a very nice stay.

Customer review rating 5.0/5

Sara R. Business - Confirmed reviews ALL

My stay was very fast. The room was lovely, clean and well laid out. The hotel was responsive and proactively attentive which is so appreciated. One minor thing I noticed was the cool colour temperature of the wall sconce which was a bit surprising.

Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our accommodations comfortable and our staff attentive. We appreciate your observation about the wall sconce, and we will take it into consideration for future improvements. Best regards, Allison Mekechuk Director, Guest Experience Fairmont Hotel Macdonald

Customer review rating 3.0/5

Jonathon K. Families - Confirmed reviews ALL

The property looks like a Fairmont and certainly charges Fairmont prices, but the service and standard of care have some catching up to do. Room service was frequently unavailable, and even Royal Service couldn't track them down for two hours the first morning of my stay. The "spa" I was told, consists of arranging massages "on the side", however they were unavailable for the entirety of my 3.5 day stay. $36 for two small glasses of grapefruit juice and a green fruit juice is the reason - apart from tiring of the long waits for Room Service - that Door Dash made a killing off me during this trip.

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the beauty of our property. However, I regret to learn that your experience did not meet the high standards we strive to maintain. I sincerely apologize for the challenges you faced with room service availability and the coordination of massage services during your stay. Your comments regarding the pricing of refreshments have also been noted, and we understand how that can impact your overall experience. Please be assured that we are continuously working to enhance our service offerings and ensure that all guests receive the exemplary care associated with the Fairmont name. We appreciate your insights and hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Allison Mekechuk Director, Guest Experience Fairmont Hotel Macdonald

Other web-users rate our hotel

  • 232 reviews 8.5/10 Location
  • 728 reviews 8.2/10 Room
  • 917 reviews 8.7/10 Service
  • 16 reviews 3.2/10 WiFi
  • 307 reviews 8.3/10 Amenities
  • 304 reviews 8.6/10 Vibe
  • 241 reviews 6.9/10 Comfort
  • 170 reviews 7.7/10 Cleanliness

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