Mercure Bogotá BH Zona Financiera

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 684

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Mercure Bogotá BH Zona Financiera - Image 1
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Mercure Bogotá BH Zona Financiera - Image 3
Mercure Bogotá BH Zona Financiera - Image 4
Carrera 7 65 01, 110231 BOGOTA, Kolumbia

Opis

O hotelu

  • Przestronne pokoje z salonem i łóżkami z materacem king-size

  • Pokoje rodzinne z 2 pojedynczymi łóżkami i łóżeczkiem dziecięcym

  • Hotel ze śniadaniem w formie bufetu, siłownią, sauną i kawiarnią

  • Autobus dla Gości i zadaszony parking

  • Centrum biznesowe i sala konferencyjna dla maksymalnie 40 osób

Nasze pokoje

Lokalizacja hotelu

Mercure Bogotá BH Zona Financiera

Carrera 7 65 01
110231 BOGOTA
Kolumbia

Pozycja GPS:4.6492144, -74.0591567999

Telefon
Faks +57 17424095

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Transfer
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LOBBY BAR

Bar czynny od 14.00 do 22.00 zaprasza na napoje bezalkoholowe, soki, alkohole, lokalne i importowane piwa, koktajle, kawę z ekspresu i przekąski.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 684

Ocena TripAdvisor  4.0/5  Liczba opinii: 246

Worst customer service

Ocena na stronie TripAdvisor 1.0/5

IonutTirlea Solo travel - Opinia zatwierdzona w TripAdvisor

The staff was shockingly rude, leaving me feeling completely unvalued. I had to endure endless waits just to check in and out, as if my time meant nothing. Also, my Accor status was completely disregarded. The breakfast was an absolute disaster—definitely not worth paying extra for. This one night stay was nothing short of a nightmare and, without a doubt, my worst experience with All Accor.

Dear Mr./Ms. Ionut, We have received your letter and above all we want to thank you for sharing your comments about your stay at the Mercure Bogota BH Zona Financiera. We regret the events you describe to us and we convey our most sincere apologies. Our priority objective is to offer you the best quality of service during your stay; Therefore, every positive or negative comment is the object of our reflection and analysis. We have discussed this issue in a work meeting with the team and all measures have been immediately put in place to prevent events like the one you describe from occurring again. We hope to continue counting on your trust and that you give us the opportunity to offer you our services again. While waiting to welcome you back to a Mercure hotel, we take this opportunity to greet you. Sincerely. Erika Merchan G GM

The WORST hotel

Ocena na stronie TripAdvisor 1.0/5

Alexis M Opinia zatwierdzona w TripAdvisor

The worst hotel I’ve tried in Bogotá. I’ve been staying here for 4 days, and I reported an electrical problem. They say they’ll fix it after I leave. Additionally, the reception staff is rude and very unwilling to help, There are hotels with much better service and facilities in the same price range just a few blocks away

Dear Alexis, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Really terrible Wifi

Ocena na stronie TripAdvisor 1.0/5

Rdnsantos Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Really terrible wifi connection. 3MB, and very unstable, you cant use it neither to work or relax. The staff was very hellpfull, but there was nothing They could do. The hotel is in a business zone, só you would expect you could at lesar work with its internet conection. But no.

Dear Sr Rodrigo, Thank you for taking the time to tell us about your experience at the Mercure Bogota BH Zona Financiera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure bh zona financiera, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Mercure prices at ibis standards but excellent staff

Ocena na stronie TripAdvisor 3.0/5

akumar1989 Couples - Opinia zatwierdzona w TripAdvisor

The rooms need some care. Shower pressure, what pressure? The water dribbles out of the showers. The curtains also caused problems getting stuck from time to time, meaning we couldn't enjoy our lovely views. In addition the TV is the same as the ones you'd find in a budget hotel, not smart and tiny. Not ideal when you want to relax after a day of exploring. It also doesn't help that the hotel doesn't allow for more than one key per room. The location however is great. You're walking distance from Zona G, a safe neighbourhood with an abundance of excellent restaurants. This hotel's saving grace however is a young staff member named Christian! Always greeting each guest with a smile and remembering everyone's name. Christian went above and beyond, I even felt bad going up to him with my complaints which he seemed to have remedy for almost instantly. In fact the same could be said for all the staff.

Dear SR akumar, We appreciate your comments regarding your stay at Mercure Bogota BH Financial Zone. It's always a pleasure to receive feedback of our guest. We will extend your comments to our team. I am sure that these comments will serve as an encouragement to our entire team as they continually strive to improve the quality of our services. We are very sorry that your experience has not been pleasant. At Mercure BH Financial Zone, we strive to ensure that our clients always enjoy their stay. We will take your comments very seriously. Thanking you once again for sharing your experience with us and hoping that your next visit be more pleasant as the previous one. Receive a cordial greeting. General management

Room Noise Level/Security Cocerns at night

Ocena na stronie TripAdvisor 3.0/5

PhatAlbertRN Solo travel - Opinia zatwierdzona w TripAdvisor

The owner of this hotel probably needs to invest in better window quality that will block the traffic noise. In two instances out of my 7 day stay, the entrance was accessible but no one was on the desk. Concerning that anybody can just walk in.

Dear Sr PhatAlbert, Thank you for taking the time to tell us about your experience at the hotel Mercure bh zona financiera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure bh zona financiera, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 430 Liczba opinii 9.3/10 Lokalizacja
  • 606 Liczba opinii 7.9/10 Pokój
  • 1 443 Liczba opinii 9.4/10 Obsługa
  • 11 Liczba opinii 8.8/10 Internet
  • 330 Liczba opinii 6.4/10 Komfort
  • 236 Liczba opinii 5.7/10 Śniadanie
  • 222 Liczba opinii 8.9/10 Udogodnienia
  • 207 Liczba opinii 8.9/10 Czystość

Zarządzane przez Trustyou

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Bogota - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.