Mercure Kaliningrad (opening May 2018) 4 stars

Customer review rating 4.8/5 1,563 reviews
Mercure Kaliningrad (opening May 2018)
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Hotel extras

  • Downtown, quiet promenade of the Upper Pond, 25 min from the airport, 30-45 min to the sea

  • The sights include Amber Museum, Youth Park, Koenigsberg villas and buildings

  • The hotel's unique custom design is inspired by local history and charm

  • 3 modular halls, a meeting room and a team of professionals for successful events

  • Famous breakfast, sauna, hammam and fitness room overlooking the lake

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • KHRABROVOPaying
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kaliningrad (opening May 2018)

Ozerniy Proezd, 2
236040
kaliningrad
russian federation

Tel: +74012558800

Fax: (+7)4012/558800

Contact email

Check-in from 14h00

Check out up to 12h00

  • Airport Bus :   244E route Proletarskaya St. (request stop)

  • International Bus :   Kaliningrad Yuzhniy Bus Station

  • Suburban Bus :   Kaliningrad Severniy Bus Station

  • Urban Bus :   Proletarskaya St. (stop)

  • Tram :   Proletarskaya St. (stop)

  • By plane

    KHRABROVO At 20km / 12.43 miles - Shuttle paying

  • By train

    YUZHNII RAILWAY At 3.5km / 2.17 miles

GPS :54.721366, 20.51667

Our accommodations

The hotel has 167 comfortable and modern rooms of various categories: cozy STANDARD, superior PRIVILEGE, spacious DELUXE and two-room SUITE. Categories with nice lake views are very popular, it's also equipped with Nespresso coffee machine. All the rooms have slippers, bathrobes, ergonomic workplace, Wi-Fi, LED TV, tea making facilities, mini fridge, iron with board, hairdryer, safe. A comfу bed and a rain shower is what you need after a busy day.

Standard, city view - 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard, lake view - 1 double bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege, lake view - 1 double bed

  • Max. number of persons: 2
  • Area: From 32
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Deluxe family, city view - 1 double bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 39
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room, City View - 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard, lake view - 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Luxury suite with a lake view: 1 large double bed and a sofa

  • Max. number of persons: 4
  • Area: From 64
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

TORRO GRILL

Type of cuisine: Barbecue

Torro Grill is a Russian grill restaurant chain that serves signature steaks to perfection focusing on the meat quality and its aging period. The bar offers a good wine collection which deserves mention.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The lobby bar is open 24 hours a day, 7 days a week. The relaxed atmosphere of the lobby bar creates the ideal setting for entertainment and relaxation. You can also enjoy our full range of dainty snacks and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 201

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Kaliningrad (opening May 2018)

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

1,563 reviews

tripadvisor

TripAdvisor Rating 4.5/5

135 reviews

Super design, pleasant service

Customer review rating 4.8/5

Andrei Business - 26/01/2020 Confirmed reviews ALL

Very comfortable and well designed hotel with great staff :) Loved it and will most definitely return :)

Уважаемый Andrei , Позвольте поблагодарить Вас за то, что Вы доверили нам позаботиться о Вас на время Вашего пребывания в Калининграде. Мы искренне счастливы узнать, что Вы остались довольны и Вам у нас понравилось! С уважением, Mercure Kaliningrad
Customer review rating 4.8/5

Alexander Business - 25/01/2020 Confirmed reviews ALL

Good as always!

Уважаемый Alexander, Благодарим Вас за выбор отеля и обратную связь. Искренне надеемся, что Вы замечательно провели время и будем рады, если Вы обязательно вернетесь к нам! С самыми добрыми пожеланиями, Команда Mercure Kaliningrad Centre

Very very good

Customer review rating 4.8/5

Vn Couples - 08/01/2020 Confirmed reviews ALL

I stay at Mercury hotels from time to time and this hotel is totally proper for 4-star hotel. We had only one negative surprise: When we ware leaving the hotel at 17.30 04.01.2020 we asked a registrar to order a taxi to the airport. she said that she cannot call taxi but she can recommend us a car service with price 1200 RR. the day before we had asked another registrar who said that the price to airport around 600 RR. we were very disappointed and should find a cheap taxi on our own way.

Dear Vladimir N., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay with despite above-mentioned situation related to the transportation. Please, let me be clear that there are a lot of company providing such transfers & taxi services in the city. We made an agreement with the best one, which has a large park of good quality cars and certainly reliable drivers, because we strive to offer the maximum comfort four our guest. As well you have an opportunity to pay at the front desk and receive an official invoice for the service provided. My colleague was right about fix price for that - 1200 rubles. At the same time there are some possibilities to order UBER or YANDEX for 600 rubles by yourself. Hope for your understanding. Thank you again for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Maloglazova Maria - Front Office Supervicor

nice to stay in for holidays

Customer review rating 4.8/5

Natalija Business - 02/01/2020 Confirmed reviews ALL

good service and nice servise staff

Dear Natalija K., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor
Customer review rating 4.8/5

Brian J. Business - 12/12/2019 Confirmed reviews ALL

The room was very clean. Interior interesting and modern. Only one small minus. The window did not close good enough to avoid the noice from the street. Breakfast was just amazing. Huge variations for every taste. Thanks a lot for a pleasent stay. But try to fix the windows so the sleep will be even better.

Dear Brian J., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor

Nice hotel

Customer review rating 4.8/5

Vasiliy Families - 11/12/2019 Confirmed reviews ALL

The room was great, breakfasts were great, I love the location of the hotel. Design is modern, equipment is working. However, our trip was influenced by someone (I suppose by mistake) throwing away a third-filled pack of diapers during cleaning the room. And you can’t buy these diapers in Kaliningrad.

Dear Vasiliy X., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. However, please, accept our apologies for an accident during the cleaning room. We would like to assure you that is not a standard quality of service and obviously we will make every effort to prevent such situation in future. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Oficce Supervisor

Comfortable

Customer review rating 4.8/5

Stuart A. Business - 10/12/2019 Confirmed reviews ALL

No complaints

Dear Stuart James A., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor

It was great!

Customer review rating 4.8/5

Arta Business - 07/12/2019 Confirmed reviews ALL

The room was great, breakfast excelent.

Dear Arta C., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor

Perfect hotel

Customer review rating 4.8/5

Inna Z. Business - 05/12/2019 Confirmed reviews ALL

A perfect quality hotel! All! Staff, breakfast, comfortable bed and pillows, laptop workplace in the room, design! Highly recommend! I am staying in Mercury hotels in the different cities, but this one- The best!

Dear Inna Vladimirovna Z., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor

Very nice hotel in good location

Customer review rating 4.8/5

Peter Business - 02/12/2019 Confirmed reviews ALL

In general everything has been ok. The smell in the bathroom was bad. I have been told that I got an upgrade to a junior suite, but I wonder that this really has been one. It was similar to the room I had last time, but from a suite I would expect something slightly different. But anyhow it was of course ok.

Dear Peter K., Thank you for trusting us to take care about you time and time again and for taking the time to tell us about your experience at the Mercure Kaliningrad. I am sorry that your experience did not meet your expectations due to unpleasant smell in bathroom - please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maloglazova Maria - Front Office Supervisor

Not enought good breakfast

Customer review rating 4.8/5

Anonymous Solo - 02/12/2019 Confirmed reviews ALL

All in all - good

Dear Natalija K., Thank you for trusting us to take care about you time after time during your visit in Kaliningrad. I am sorry that your experience did not meet your highest expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will share your opinion regarding a quality of breakfasts t with our FB Manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maloglazova Maria - Front Office Supervisor

Great staff, great food, great hotel!

Customer review rating 4.8/5

M. D. Solo - 14/11/2019 Confirmed reviews ALL

What a lovely place to stay! The hotel is in a great area for tourism and has all the amenities you would expect at a Mercure Hotel. The people, however, make it truly outstanding. I really didn't want to leave! Can't wait to go back!

Dear Margaret Ellen D., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Sedletskii Front Office Manager

It was the first time when I was in your hotel to accommodate. I was very satisfied with the hotel, the staff, and the room.

Customer review rating 4.8/5

Natalya B. Business - 13/11/2019 Confirmed reviews ALL

I was very satisfied with the hotel, the staff, and the room. Staff is very nice and the manager was very very nice.

Dear Natalya B., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor

Very comfortable with friendly service

Customer review rating 4.8/5

Marinus V. D. Business - 08/11/2019 Confirmed reviews ALL

Arrived very late and appreciated the hospitality from the staff during check-in, the room was comfortable and very clean. Breakfast on top class level with a variety of choices. Absolutely my next choice for my next stay in Kaliningrad.

Dear Jan Marinus van D., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Especially we appreciate you warm comments about our team at the front desk. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for being our guest, and we hope to see you again soon for another wonderful journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor

Friendly!

Customer review rating 4.8/5

Janis Couples - 05/11/2019 Confirmed reviews ALL

Great communication, great food, clean, excellent location. Open 24/7, some extras like sauna and gym.

Dear Janis V., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor
Customer review rating 4.8/5

Rene Business - 01/11/2019 Confirmed reviews ALL

Just perfect

Dear Rene K., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor

Everything was good

Customer review rating 4.8/5

Ekaterina Business - 22/10/2019 Confirmed reviews ALL

Good location, great view on the lake, nice rooms, perfect breakfast and very friendly and professional staff. From first negotiations at the stage of booking till leaving - communication was perfect.

Dear Ekaterina M., Thank you for trusting us to take care about you during your trip in Kaliningrad. Believe, it is a great pleasure to hear that you enjoyed your time with us! We highly appreciate your warm comments about our Team and will share them with all our colleagues. Your grateful feedback is a best inspiration and is something our staff takes great pride in. Thank you again for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Maloglazova Maria - Front Office Supervisor

A pleasant stay

Customer review rating 4.8/5

Gustavo R. Solo - 21/10/2019 Confirmed reviews ALL

It had been a pleasant experience. Very professional staff and room was up to my expectations.

Dear Gustavo R., Thank you for trusting us to take care about you during your trip in Kaliningrad. It is a great pleasure to hear that you enjoyed your time with us. We highly appreciate your warm comments about our Team and will share them with all our colleagues. Your grateful feedback is a best inspiration and is something our staff takes great pride in. Thank you again for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Mercure Kaliningrad Team

Perfect Hotel in perfect location!

Customer review rating 4.8/5

Andrey Business - 20/10/2019 Confirmed reviews ALL

Amazing beautiful building, cozy rooms, very tasty breakfast in the great restaurant!

Dear Andrey B., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Maloglazova Maria - Front Office Supervisor

Fantastic modern hotel in a great location

Customer review rating 4.8/5

Karl Solo - 24/09/2019 Confirmed reviews ALL

Great facilities. Excellent interior. Nice bar area. Receptionists were very welcoming and helpful. Sauna facilities were top class Only problem was they apparently lost my passport scan and emailed me for my e visa after I have checked out.

Dear Kar Hao T., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I believe you had an electronic visa, which was not collected upon check in. My apology for any inconvenience caused. Russian immigration laws are not perfect. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Sedletskii Front Office Manager
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