Mercure Kaliningrad 4 stars

Customer review rating 4.8/5 3,161 reviews

ALLSAFE approved hotel

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Mercure Kaliningrad
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+ 17 Services

Hotel extras

  • Downtown, quiet promenade of the Upper Pond, 25 min from the airport, 30-45 min to the sea

  • The sights include Amber Museum, Youth Park, Koenigsberg villas and buildings

  • The hotel's unique custom design is inspired by local history and charm

  • 3 modular halls, a meeting room and a team of professionals for successful events

  • Famous breakfast, sauna, hammam and fitness room overlooking the lake

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • KHRABROVO Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Pedal boat (nearby)
  • Other sports activities
Business services
  • 4 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kaliningrad

Ozerniy Proezd, 2
236040 kaliningrad
russian federation

Tel: +74012558800

Fax: (+7)4012/558800

Check-in from 14h00

Check out up to 12h00

  • Airport Bus :  244E route Proletarskaya St. (request stop)

  • International Bus :  Kaliningrad Yuzhniy Bus Station

  • Suburban Bus :  Kaliningrad Severniy Bus Station

  • Urban Bus :  Proletarskaya St. (stop)

  • Tram :  Proletarskaya St. (stop)

  • By plane

    KHRABROVO At 20km / 12.43 miles - Shuttle paying

  • By train

    YUZHNII RAILWAY At 3.5km / 2.17 miles

GPS :54.721366, 20.51667

Our accommodation(s)

The hotel has 167 comfortable and modern rooms of various categories: cozy STANDARD, superior PRIVILEGE, spacious DELUXE and two-room SUITE. Categories with nice lake views are very popular, it's also equipped with Nespresso coffee machine. All the rooms have slippers, bathrobes, ergonomic workplace, Wi-Fi, LED TV, tea making facilities, mini fridge, iron with board, hairdryer, safe. A comfу bed and a rain shower is what you need after a busy day.

Our restaurants and bars

TORRO GRILL

Type of cuisine: Barbecue

Torro Grill is a Russian grill restaurant chain that serves signature steaks to perfection focusing on the meat quality and its aging period. The bar offers a good wine collection which deserves mention.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LOBBY BAR

The lobby bar is open 24 hours a day, 7 days a week. The relaxed atmosphere of the lobby bar creates the ideal setting for entertainment and relaxation. You can also enjoy our full range of dainty snacks and cocktails.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 201

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Kaliningrad

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

3,161 reviews

tripadvisor

TripAdvisor Rating 4.5/5

194 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Amazing hotel

Customer review rating 5.0/5

Alexey S. Couples - 22/07/2021 Confirmed reviews ALL

All was fine. I get room upgrade as premium member. Excellent view. Very good location

Dear Mr. s., we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Wonderful stay by the water

Customer review rating 5.0/5

Anton P. Friends - 20/07/2021 Confirmed reviews ALL

Lovely new hotel standing in the city center just 10-15 min from all main landmarks. Fully equipped rooms, brilliant service and nice breakfasts. Absolutely recommended perfact value for money option in Kaliningrad

Dear Anton P., Thank you for the appreciation of our hotel! We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. Your high rating is a best inspiration and is something our staff takes great pride in. We are glad that you enjoyed your stay and do hope your next visit will be as pleasant as the previous one. With kindest regards, Mercure Kaliningrad Team

Epitome of customer service

Customer review rating 4.5/5

Peggy Friends - 08/07/2021 Confirmed reviews ALL

It was wonderful. From the friendly and accommodating staff to the rooms, I felt welcome and comfortable. The hotel restaurants had incredible food, and I’ll dream of the truffle mashed potatoes and berry soup.

Dear Peggy P., Thank you for trusting us to take care about you during your trip to Kaliningrad. It is a great pleasure to hear that you enjoyed your time with us . We highly appreciate your warm comments about our Team and we will share them with our colleagues. Your grateful feedback is a best inspiration and is something our staff takes great pride in. With kindest regards, Mercure Kaliningrad Team

No loyalty points and price/quality

Customer review rating 2.0/5

Alexey Friends - 18/06/2021 Confirmed reviews ALL

I paid for three rooms and according to the rules have to get points for at least 2 of them. Also didn’t get loyalty points for the purchase of 25000 rub. Next time I will never stay at accor hotels of thes trouble with loyalty points and nights is not solved. That is it. I feel unpleased that I have to write about it at all.

Better stay in next road hotel

Customer review rating 0.5/5

Oleg Friends - 15/06/2021 Confirmed reviews ALL

The worst Mercure experience

Dear Oleg, thank you for taking the time to tell us about your experience at the Mercure Kaliningrad. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the nearest future. Sincerely, Mercure Kaliningrad Centre Team

Cool stay, amazing view

Customer review rating 5.0/5

Pavel Friends - 12/06/2021 Confirmed reviews ALL

Absolutely amazing hotel, beautiful and handy location. Tasty breakfast, absolutely qualified and intelligent personnel.

Dear Pavel, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Great stay

Customer review rating 5.0/5

Tom Couples - 16/04/2021 Confirmed reviews ALL

My wife and I thoroughly enjoyed our stay at the hotel. The staff were polite, friendly and very professional. It is located in an excellect location in the city. Very easy to get around. The food was very nice and the service was excellent.

Dear Mr. E., we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

good stay

Customer review rating 4.5/5

Evgeny Couples - 09/02/2021 Confirmed reviews ALL

Helpful staff, the room met all my additional requests. Everyone smile, happy to see you and ready to help. Hood in bathroom could be work better. Amazing breakfast, you need couple of time to recognize what you would be eat this morning. Sparkling wine was 2 kinds - semi sweet and dry, at breakfast it could be stay separate at the bar. Sauna and hammam are very good quality with amazing glass wall in sauna. Enough towels and slippers. Could be better if you equipped water cooler each changing room. All in all it was very nice experience!

Dear Evgeniy, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Team

Beautiful hotel

Customer review rating 5.0/5

Mariia Couples - 06/02/2021 Confirmed reviews ALL

The staff was so friendly, the room was clean an I liked so much the interior

Dear Mariia, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Team

Well located

Customer review rating 4.5/5

Katerina Friends - 01/02/2021 Confirmed reviews ALL

Good stay

Dear Ekaterina, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Extremely good

Customer review rating 5.0/5

Ivan Business - 30/01/2021 Confirmed reviews ALL

Always stayed here when traveling, very good breakfast

Dear Ivan , we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Cozy atmosphere

Customer review rating 5.0/5

Katerina Couples - 30/01/2021 Confirmed reviews ALL

Wonderful experience in Mercure Kaliningrad. Impressively well-trained staff, very helpful and friendly. Beautiful design, great breakfast, location is splendid. Nothing to complain whatsoever!

Dear Ekaterina, it is a great pleasure to hear that you enjoyed your stay with us. We highly appreciate your warm comments about our Team Members.Thank you for being our guest, we will be happy to welcome you back any time soon. Sincerely, Mercure Kaliningrad Centre Team

Very good stay

Customer review rating 5.0/5

Ilya Couples - 26/01/2021 Confirmed reviews ALL

Lovely hotel in the city center. Very nice breakfast and perfectly trained staff.

Dear Ilia, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience! We hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Brilliant!

Customer review rating 5.0/5

Aleksandra Friends - 18/01/2021 Confirmed reviews ALL

Actually I even don’t know what I’d like to mention first ! It is located in the heart of the city, and it’s super comfortable to get to other historical and beautiful places. The location itself is unbelievably wonderful, we had super nice view from our room. Every evening we can enjoy the swans and the lake! Speaking about service, 10 out of 10! Also their restaurants are very good, so don’t hesitate and book breakfasts there, it’s really worth it ! Moreover, you can find all the facilities that you get used to have, a gym, a spa, a bar, restaurants and cool atmosphere! If you go to Kaliningrad I strongly recommend this hotel! It was a real pleasure to stay there!

Dear Aleksandra, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Comfortable stay

Customer review rating 5.0/5

Maria Friends - 19/12/2020 Confirmed reviews ALL

It was a great experience to live in Mercury. Every morning when I woke up I understood that I’m in comfort. Thanks for staff, they are so polite and kind.

Dear Maria, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. We will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre

Wonderful stay

Customer review rating 5.0/5

Tadzio Couples - 06/12/2020 Confirmed reviews ALL

- modern spacious room - excellent team always ready to help - tasty breakfast in the room - amazing pond view (Oberteich) - very good SPA

Dear Mr. S., we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is a great pleasure to hear that you enjoyed your stay with us. We highly appreciate your warm comments about our Team Members and will share them with all our colleagues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Good location

Customer review rating 4.0/5

Anonymous Couples - 29/11/2020 Confirmed reviews ALL

It’s bad you have not informed sauna works only after 16:00.

Dear Ilker, thank you for being our guest and for sharing your experience. We do hope to welcome you back any time soon to provide you with an excellent hotel experience. Sincerely, Mercure Kaliningrad Centre Team

It was nice to get the expected level of service and comfort of the rooms

Customer review rating 4.0/5

Sergey Couples - 10/11/2020 Confirmed reviews ALL

Good location, everything is beautiful and clean. The room did not quite meet expectations after viewing the photos on the site. I booked a room with a lake view. Instead of one panoramic window, as on the photos, there were two small windows and large piece of wall. This is fine, the view was still excellent, but it is better to form realistic customer expectations and post photos of different configurations of rooms. As it turned out, only 5% of the lake-view rooms have panoramic windows, the rest with separate windows.

Dear Sergey ! Thank you for being our guest and for sharing your observations with us. Best regards, Mercure Kaliningrad

Nice place

TripAdvisor rating 5.0/5

Aleksei K 05/11/2020 TripAdvisor review

Really pretty place. Comfortabe and very clean number. Friendly and gentle hotel team. Good place near lake. Lot of popular place near and can be reached by walking. By my opinion price little more expencive that should be.

Dear Aleksei K! Thank you for being our guest and for sharing your observations with us. Best regards, Mercure Kaliningrad

A Highlight in a city that is not too exciting

TripAdvisor rating 5.0/5

Susanne E Couples - 12/09/2019 TripAdvisor review

Everything could have been perfect. However it was disappointing that such an international hotel was not able to provide gluten free bread for me which I had asked for in advance. A few days later we stayed at Eliza Inn in Selenogorsk who had two different kinds of bread for me which they had bought at the METRO supermarket in Kaliningrad!......

Dear Susanne E We do regret that we did not meet your expectation. Hope you will visit our hotel again

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