Mercure Kaliningrad 4 stars

Customer review rating 4.8/5 3,415 reviews

ALLSAFE approved hotel

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Mercure Kaliningrad
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+ 26 Services

Hotel extras

  • Downtown, quiet promenade of the Upper Pond, 25 min from the airport, 30-45 min to the sea

  • The sights include Amber Museum, Youth Park, Koenigsberg villas and buildings

  • The hotel's unique custom design is inspired by local history and charm

  • 3 modular halls, a meeting room and a team of professionals for successful events

  • Famous breakfast, sauna, hammam and fitness room overlooking the lake

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Kaliningrad

Ozerniy Proezd, 2
236040 kaliningrad
russian federation

Tel: +74012558800

Fax: (+7)4012/558800

Check-in from 15h00

Check out up to 12h00

  • Airport Bus :  244E route Proletarskaya St. (request stop)

  • International Bus :  Kaliningrad Yuzhniy Bus Station

  • Suburban Bus :  Kaliningrad Severniy Bus Station

  • Urban Bus :  Proletarskaya St. (stop)

  • Tram :  Proletarskaya St. (stop)

  • By plane

    KHRABROVO At 20km / 12.43 miles - Shuttle paying

  • By train

    YUZHNII RAILWAY At 3.5km / 2.17 miles

GPS :54.721366, 20.51667

Hotel services

TORRO GRILL

Torro Grill is a Russian grill restaurant chain that serves signature steaks to perfection focusing on the meat quality and its aging period. The bar offers a good wine collection which deserves mention.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Room service Additional charge
    • Express available at any time Additional charge
    • Buffet Additional charge
    • Children
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Self service business center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 167 rooms
    • 4 rooms for people with reduced mobility
    • 5 family rooms
    • 14 connecting rooms
    • 167 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Russian
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
    • Umbrellas
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • Khrabrovo Airport Additional charge
    • KGD Additional charge
    • Lech Walesa Airport Additional charge
  • Parking
    • Near the property
    • 30 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Fitness center
    • On site
    • Tanning Salon
    • Thermal Spa
    • Massage
    • Sauna room
    • Turkish Steambath
    • Hammam
    • Jacuzzi/Whirlpool bath
    • Solarium / UV
  • Fitness center Additional charge
    • Nearby
    • Tanning Salon
    • Thermal Spa
    • Massage
    • Sauna room
    • Turkish Steambath
    • Hammam
    • Jacuzzi/Whirlpool bath
    • Solarium / UV
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

The hotel has 167 comfortable and modern rooms of various categories: cozy STANDARD, superior PRIVILEGE, spacious DELUXE and two-room SUITE. Categories with nice lake views are very popular, it's also equipped with Nespresso coffee machine. All the rooms have slippers, bathrobes, ergonomic workplace, Wi-Fi, LED TV, tea making facilities, mini fridge, iron with board, hairdryer, safe. A comfу bed and a rain shower is what you need after a busy day.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 201

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Kaliningrad

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

3,415 reviews

TripAdvisor Rating 4.5/5

199 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 3.5/5

Anonymous Business - 30/09/2021 Confirmed reviews ALL

Nicely designed room however for longer stay to dark. Depressive. Restaurant too often occupied for parties etc so hotel guests have go somewhere else. Security too obvious present up to a level that it feels like intimidation. In restaurant the so called cheaper wine often not available but alternative much more expensive is. although both are on the list. Level of cuisine very good. Nice tasty food. And wine very nice. In total it is acceptable. But not for longer than 3 nights

Good location, stylish but stuffy room

Customer review rating 3.5/5

Inga Solo - 26/09/2021 Confirmed reviews ALL

The hotel is located conveniently and by the lake so can you have a nice walk around it. The room was clean and stylish yet it had a city view so I could hear cars outside. It was also very stuffy and air conditioning wasn’t working. The bar downstairs didn’t have its soul - it’s straight by the entrance, small and not very cosy. It As I booked last minute - the price was excessive for the experience I could get but if you book well in advance for a decent price, it should be worth it.

Dear Inga S., We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be mere pleasant than the previous one. Sincerely, Mercure Kaliningrad Centre

Great design and outstanding views

Customer review rating 3.5/5

Anonymous Couples - 16/09/2021 Confirmed reviews ALL

Overall, the stay was satisfying. We didn’t have any problems with check in and staff even moved us to the room with one double bed, instead of two twin beds, that I originally booked. It was a great compliment for us. The hotel itself is absolutely gorgeous, the location is perfect where you can take a walk around the pond and it’s really close to the centre of the city. The breakfasts were also perfectly served and delicious. The only thing that was a little disappointing is the reception staff, they did not greet us well, didn’t ask how was our stay, was everything good, and did we need an assistance with our luggage. Also, when we wanted to take our bags, nobody came up to us and we had to wait for some time while our taxi was waiting for us and we had to rush to the airport. Overall, it was a good stay, besides some inconveniences, we hope that you will improve your service and we will definitely come back the other time!

Dear Aryuna T., Thank you for taking the time to review your stay with us. We are happy that you had an overall positive experience with us and we thank you for constructive feedback about the check-out procedure. We do hope to welcome you back any time soon to provide you with an excellent hotel experience. Best regards, Mercure Kaliningrad Centre team

well locates, good food, cleanliness, atmosphiere

Customer review rating 4.5/5

Elena S. Families - 23/08/2021 Confirmed reviews ALL

Thank you for making our stay nice and comfortable.

Dear Elena, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Amazing hotel

Customer review rating 5.0/5

Alexey S. Couples - 22/07/2021 Confirmed reviews ALL

All was fine. I get room upgrade as premium member. Excellent view. Very good location

Dear Mr. s., we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Wonderful stay by the water

Customer review rating 5.0/5

Anton P. Friends - 20/07/2021 Confirmed reviews ALL

Lovely new hotel standing in the city center just 10-15 min from all main landmarks. Fully equipped rooms, brilliant service and nice breakfasts. Absolutely recommended perfact value for money option in Kaliningrad

Dear Anton P., Thank you for the appreciation of our hotel! We very much appreciate your comments regarding your stay at the Mercure Kaliningrad. Your high rating is a best inspiration and is something our staff takes great pride in. We are glad that you enjoyed your stay and do hope your next visit will be as pleasant as the previous one. With kindest regards, Mercure Kaliningrad Team

Epitome of customer service

Customer review rating 4.5/5

Peggy Friends - 08/07/2021 Confirmed reviews ALL

It was wonderful. From the friendly and accommodating staff to the rooms, I felt welcome and comfortable. The hotel restaurants had incredible food, and I’ll dream of the truffle mashed potatoes and berry soup.

Dear Peggy P., Thank you for trusting us to take care about you during your trip to Kaliningrad. It is a great pleasure to hear that you enjoyed your time with us . We highly appreciate your warm comments about our Team and we will share them with our colleagues. Your grateful feedback is a best inspiration and is something our staff takes great pride in. With kindest regards, Mercure Kaliningrad Team

No loyalty points and price/quality

Customer review rating 2.0/5

Alexey Friends - 18/06/2021 Confirmed reviews ALL

I paid for three rooms and according to the rules have to get points for at least 2 of them. Also didn’t get loyalty points for the purchase of 25000 rub. Next time I will never stay at accor hotels of thes trouble with loyalty points and nights is not solved. That is it. I feel unpleased that I have to write about it at all.

Better stay in next road hotel

Customer review rating 0.5/5

Oleg Friends - 15/06/2021 Confirmed reviews ALL

The worst Mercure experience

Dear Oleg, thank you for taking the time to tell us about your experience at the Mercure Kaliningrad. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the nearest future. Sincerely, Mercure Kaliningrad Centre Team

Cool stay, amazing view

Customer review rating 5.0/5

Pavel Friends - 12/06/2021 Confirmed reviews ALL

Absolutely amazing hotel, beautiful and handy location. Tasty breakfast, absolutely qualified and intelligent personnel.

Dear Pavel, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Great stay

Customer review rating 5.0/5

Tom Couples - 16/04/2021 Confirmed reviews ALL

My wife and I thoroughly enjoyed our stay at the hotel. The staff were polite, friendly and very professional. It is located in an excellect location in the city. Very easy to get around. The food was very nice and the service was excellent.

Dear Mr. E., we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

good stay

Customer review rating 4.5/5

Evgeny Couples - 09/02/2021 Confirmed reviews ALL

Helpful staff, the room met all my additional requests. Everyone smile, happy to see you and ready to help. Hood in bathroom could be work better. Amazing breakfast, you need couple of time to recognize what you would be eat this morning. Sparkling wine was 2 kinds - semi sweet and dry, at breakfast it could be stay separate at the bar. Sauna and hammam are very good quality with amazing glass wall in sauna. Enough towels and slippers. Could be better if you equipped water cooler each changing room. All in all it was very nice experience!

Dear Evgeniy, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Team

Beautiful hotel

Customer review rating 5.0/5

Mariia Couples - 06/02/2021 Confirmed reviews ALL

The staff was so friendly, the room was clean an I liked so much the interior

Dear Mariia, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Team

Well located

Customer review rating 4.5/5

Katerina Friends - 01/02/2021 Confirmed reviews ALL

Good stay

Dear Ekaterina, we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Extremely good

Customer review rating 5.0/5

Ivan Business - 30/01/2021 Confirmed reviews ALL

Always stayed here when traveling, very good breakfast

Dear Ivan , we very much appreciate your comments regarding your stay at the Mercure Kaliningrad. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kaliningrad Centre Team

Cozy atmosphere

Customer review rating 5.0/5

Katerina Couples - 30/01/2021 Confirmed reviews ALL

Wonderful experience in Mercure Kaliningrad. Impressively well-trained staff, very helpful and friendly. Beautiful design, great breakfast, location is splendid. Nothing to complain whatsoever!

Dear Ekaterina, it is a great pleasure to hear that you enjoyed your stay with us. We highly appreciate your warm comments about our Team Members.Thank you for being our guest, we will be happy to welcome you back any time soon. Sincerely, Mercure Kaliningrad Centre Team

Nice place

TripAdvisor rating 5.0/5

Aleksei K 05/11/2020 TripAdvisor review

Really pretty place. Comfortabe and very clean number. Friendly and gentle hotel team. Good place near lake. Lot of popular place near and can be reached by walking. By my opinion price little more expencive that should be.

Dear Aleksei K! Thank you for being our guest and for sharing your observations with us. Best regards, Mercure Kaliningrad

A Highlight in a city that is not too exciting

TripAdvisor rating 5.0/5

Susanne E Couples - 12/09/2019 TripAdvisor review

Everything could have been perfect. However it was disappointing that such an international hotel was not able to provide gluten free bread for me which I had asked for in advance. A few days later we stayed at Eliza Inn in Selenogorsk who had two different kinds of bread for me which they had bought at the METRO supermarket in Kaliningrad!......

Dear Susanne E We do regret that we did not meet your expectation. Hope you will visit our hotel again

Good place for the rest and buisness!

TripAdvisor rating 5.0/5

_b837 Business - 01/08/2019 TripAdvisor review

Absolutely best place for the rest and buisness! Very nice personell!) Good location, best price and nice view from room and restaurant. Also enough places for parking. On the terrytory of hotel are located restaurant Torro Grill - aslo its very good) Thanks!

Dear by _b837 Allow me thank you for trusting us to take care about you during your trip in Kaliningrad and for your amazing feedback! We are happy to know you enjoyed the time with us, highly appreciated our Mercure Hotel. Believe, such review is a best inspiration and is something our staff takes great pride in. Thank you for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Maloglazova Maria - Front Office Supervisor

great location with very nice views and tasty breakfast

TripAdvisor rating 5.0/5

Johan v Solo travel - 13/01/2019 TripAdvisor review

It's my second stay in this hotel and I'll stay here again next time I visit Kaliningrad.The hotel is new (build for the soccer event) very modern, clean and has a nice location. I prefer the rooms overlooking the lake. The windows are really sound proof. Easy to reach by taxi or by bus (also the bus from the airport, just get off at the Amber Museum stop).They serve my favorite breakfast in Russia and I've been to many cities in Russia. Everybody is friendly.The sauna is not big, but if you are lucky, you'll be the only guest there. Great for a walk around the lake, very close to the new center and there is a supermarket across the street.I recommend you to try the restaurant next to the hotel.

Dear jve0165, We heartily thank You for trusting us to take care about you during your trip in Kaliningrad every time and taking a time to write such an amazing review. It is a great pleasure to hear that you enjoyed your time with us and took advantage of all the privileges of extra services. We highly appreciate your warm comments about our Team and will share them with all our colleagues. Believe, Your grateful feedback is a best inspiration and is something our staff takes great pride in. Thank you for being our guest, we will be happy to welcome you back to Kaliningrad very soon! With kindest regards, Maria Maloglazova - Front Office Supervisor

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