Dear Mr. S., Thank you for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection. We sincerely regret to learn that your accommodation experience did not meet your expectations. Please accept our apologies for the discomfort caused by the humidity, condensation, and musty odor you encountered in your room. We fully understand how this would have impacted your comfort during your stay. As a tropical hillside resort surrounded by lush natural greenery, periods of elevated humidity can occasionally occur, particularly during seasonal weather conditions. However, this should not affect the quality of our guests’ experience, and we are sorry that we fell short on this occasion. Your comments have been carefully shared with our Engineering and Housekeeping teams for immediate inspection and corrective action, with continued focus on preventive maintenance and room condition standards. We sincerely appreciate the feedback you have provided, as it assists us in continuously enhancing our facilities and guest experience. We regret that your stay did not fully reflect the high standards of comfort and hospitality that we are committed to delivering. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide a much improved experience. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

Dear Daria, Thank you for sharing your feedback following your stay at Avista Hideaway Phuket Patong – MGallery. We are pleased to know that you enjoyed the hotel and our breakfast selection. At the same time, we appreciate your comments regarding room options for larger families and the housekeeping experience. Your feedback has been shared with the relevant teams as we continuously look for ways to improve the comfort and convenience of our guests. It was a pleasure to have you and your family with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Ilona, Thank you for your wonderful review and for your continued trust in Avista Hideaway Phuket Patong - MGallery. We are truly honored to be your favorite hotel in the region. It is a pleasure to know that you enjoyed every aspect of your stay, from accommodation and dining at Vista to our pool, sustainability initiatives, and overall service. Your kind recognition of Mr. Philipp means a great deal to us, and we will gladly share your compliments with him and the team. We look forward to welcoming you back again for another прекрасный stay in Phuket. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Mr. M., Thank you for taking the time to share your detailed feedback with us. We sincerely regret to learn that your stay did not meet your expectations and that your rest was disrupted. Please accept our apologies for the noise disturbances you experienced, particularly in the early morning hours, as well as for the inconvenience caused by the unexpected knock prior to your departure. We fully understand how important a quiet and comfortable environment is, especially during rest hours, and we are very sorry that this was not respected during your stay. Your comments regarding soundproofing, housekeeping consistency, and the level of courtesy experienced during check-in have been taken very seriously. These matters have been shared with the relevant teams for immediate review and corrective action to ensure better coordination, improved service standards, and greater consideration for our guests’ comfort and privacy. On a positive note, we appreciate your acknowledgement of the breakfast selection, Wi-Fi quality, and sustainability efforts, which we are pleased met your expectations. We truly regret that we did not deliver the level of experience we strive to provide and thank you for bringing these issues to our attention, as such feedback is essential in helping us improve our services. We hope you may consider giving us another opportunity to provide you with a more pleasant and restful stay in the future. Yours sincerely, Avista Hideaway Phuket Patong – MGallery Team

Dear Aleksei, Thank you for sharing your feedback regarding your stay at Avista Hideaway Phuket Patong - MGallery. We are delighted to hear that you enjoyed the peaceful location, your accommodation, and found our team helpful and professional. We also appreciate your constructive comments regarding the pool cocktails and dining options. Your feedback has been shared with our culinary and bar teams to ensure improvements for a more enjoyable experience for all our guests, including families. It was a pleasure hosting you, and we hope to welcome you and your family back for an even more memorable stay in the future. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Mikhail, Thank you very much for sharing your wonderful review of your stay at Avista Hideaway Phuket Patong – MGallery. We are delighted to hear that you had an excellent vacation and enjoyed our beautiful location. We are also very pleased that your experience across all areas — from arrival and accommodation to breakfast, cleanliness, and team service — was exceptional. Your kind feedback means a great deal to us. We truly hope to welcome you back again for another relaxing stay in Phuket. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear S., Thank you very much for taking the time to share your feedback regarding your stay at Avista Hideaway Phuket Patong – MGallery. We are delighted to hear that you enjoyed our hotel’s unique design, peaceful location, 24-hour gym, and the variety of fresh juices and breakfast offerings. It is wonderful to know that you had a comfortable and enjoyable stay, and your high recommendation is greatly appreciated. We look forward to welcoming you back for another memorable experience in Phuket. Yours sincerely, Avista Hideaway Phuket Patong – MGallery Team

Dear Kseniia, Thank you for choosing Avista Hideaway Phuket Patong – MGallery for your anniversary celebration and for sharing your wonderful feedback. We are delighted to know that you enjoyed the warm welcome with our chocolate cake, the comfort of your room, the variety at breakfast, and the attentive service from our team. It is truly rewarding to hear that we could help make your special occasion even more memorable. We look forward to welcoming you back for another stay filled with beautiful moments and stunning views. Warm regards, Avista Hideaway Phuket Patong – MGallery Team

Dear Svetlana, Thank you for your continued loyalty and for choosing Avista Hideaway Phuket Patong - MGallery for the third time. It is a pleasure to learn that you enjoyed the natural surroundings, the pools, and the dining experiences. We are especially pleased to know that you have witnessed the progress of the property since your first visit and that you find the gardens and overall environment to be well maintained. Your positive remarks regarding our culinary offerings, sustainable practices, and the service from our team are truly appreciated. Feedback such as yours encourages us to remain dedicated to providing memorable stays for our guests. We look forward to the pleasure of welcoming you again for another enjoyable experience. Kind regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Alexander, Thank you for sharing your feedback with us. We appreciate you taking the time to highlight your experience, as it allows us to identify areas for improvement. We regret that certain aspects of your stay did not meet your expectations. Your comments regarding housekeeping, service efficiency, and overall comfort have been noted, and we will address them with the respective teams to enhance our guest experience. Our goal is to provide seamless service, and we appreciate your insights as they help us refine our operations. Your feedback is truly valuable, and we thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you again and provide a more enjoyable stay in the future. Kind regards, Avista Hideaway Phuket Patong - MGallery Team

Dear Dmitry, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the beautiful sunsets, the lush greenery, and our pools. However, we sincerely apologize for the issues you experienced with cleaning service. This is certainly not the level of service we aim to provide. We will look into your concerns regarding housekeeping and ensure these matters are addressed to improve the experience for future guests. We hope to have the opportunity to welcome you back and provide a better stay for your next visit. Kind regards, Manish Pratap General Manager