Dear Younhee, Thank you very much for your wonderful review. We are delighted to hear that you had a comfortable and relaxing stay with us. It is especially heartwarming to know that our Heartists treated you with kindness and made you feel well cared for throughout your visit. Your kind words are truly appreciated and will be shared with our team. We are thrilled to hear that you would like to visit us again, and we look forward to welcoming you back to Novotel Bali Ubud Resort for another memorable stay. Warm regards, The Novotel Bali Ubud Resort Team

Dear Unho, Thank you very much for your wonderful review and for choosing Novotel Bali Ubud Resort for your relaxing vacation. We are delighted to know that you had a truly excellent stay and were able to enjoy a peaceful and memorable getaway with us. Your kind words about the warmth, kindness, and hospitality of our Heartists mean so much to the entire team. It is our greatest pleasure to create a welcoming environment where our guests can unwind and enjoy their time in Ubud. We sincerely appreciate your feedback and look forward to welcoming you back for another relaxing stay. Warm regards, The Novotel Bali Ubud Resort Team

Dear Hyungjin, Thank you for taking the time to share your feedback. We are pleased to hear that you found your stay comfortable. We understand that our location, being away from the center of Ubud, may not be ideal for every guest. At the same time, our location offers a more peaceful and tranquil atmosphere away from the hustle and bustle of the town. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future. Warm regards, The Novotel Bali Ubud Resort Team

Dear Mihye, Thank you for taking the time to share your feedback. We are pleased to know that you found our staff’s service excellent and that our team made a positive impression during your stay. However, we sincerely apologize for the persistent sewer odor you experienced in your room, especially as it disturbed your sleep and required you to keep the balcony door open. We fully understand how uncomfortable and disappointing this must have been, and we regret that this affected your overall experience. Please be assured that your feedback regarding this issue is taken seriously. We will share your comments with our Engineering and Housekeeping teams for thorough follow-up and improvement. Thank you again for bringing this to our attention. We hope to have the opportunity to provide you with a much more comfortable and enjoyable stay in the future. Warm regards, Novotel Bali Ubud Resort team

Dear Seonkyu C., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our restaurant and appreciated the dining experience. We sincerely apologize for the disappointment regarding the room upgrade. Please understand that room upgrades are subject to availability and the terms of the reservation at the time of check-in. We regret if this was not clearly communicated and understand how this may have affected your overall experience. We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Warm regards, Novotel Bali Ubud Resort Team

Dear Binna J., Thank you for sharing your valuable feedback with us. We’re pleased to hear that you enjoyed the peaceful surroundings, comfortable accommodation, excellent service from our team, and your experience at the spa. We also appreciate your constructive suggestion regarding the shuttle bus operating hours. We understand how extending the service hours could make exploring Ubud more convenient, and we will certainly share your feedback with the relevant team for consideration. It was a pleasure having you with us, and we hope to welcome you back for another relaxing stay in Ubud. Warm regards, Novotel Bali Ubud Resort team.

Dear Seon K., Thank you very much for your outstanding review and for celebrating such a special milestone with us. It was truly our pleasure to be part of your 25th wedding anniversary, and we are delighted to know that the anniversary surprise added to the joy of your stay. Your kind words about our friendly team, the peaceful forest surroundings, the pool view, and the comfort of your room mean so much to all of us. We are especially pleased that you were able to relax and enjoy the tranquil atmosphere, listening to the birds and experiencing the natural beauty that makes our resort so unique. It is also wonderful to hear that our team's warmth and genuine hospitality left a lasting impression on you. Your recognition will certainly motivate our young team to continue creating memorable experiences for every guest. Thank you once again for choosing Novotel Bali Ubud Resort for such a meaningful occasion. We wish you many more years of happiness together and look forward to welcoming you back for another peaceful and memorable stay. Warm regards, Novotel Bali Ubud Resort Team.

Dear Hyeongjun Yun, Thank you for your wonderful review! We’re delighted to hear that you enjoyed the great view and had a comfortable and restful stay. It was a pleasure having you as our guest, and we hope to welcome you back again soon! Warm regards, Novotel Bali Ubud Resort team

Dear Minjung l., Thank you for your wonderful review and for sharing your experience with us. We are delighted to hear that you enjoyed the comfortable accommodation and the beautiful jungle views from our resort. It is also great to know that you appreciated our breakfast concept and enjoyed the selection of dishes available, especially our smoothie bowls. Your kind feedback is truly appreciated and will inspire our team to continue creating memorable experiences for our guests. We look forward to welcoming you back for another relaxing stay surrounded by nature. Warm regards, The Hotel Team Novotel Bali Ubud Resort

Dear Nayoung C., Thank you for taking the time to share such a detailed review of your recent stay with us. We sincerely appreciate your loyalty as an Accor Gold member and are grateful that you chose Novotel Ubud Resort for your Bali visit. While we are pleased to know that you appreciated the water quality, your room upgrade, the restaurant discount, and the convenience of communicating with our team via WhatsApp, we are truly sorry that these positive aspects were overshadowed by the shortcomings you experienced. Please accept our sincere apologies for the inconsistencies in communication regarding your late check-out and room upgrade. We understand how frustrating it must have been to receive conflicting information, and we recognize that better coordination between our teams is essential. Your feedback has been shared with the relevant department leaders to strengthen our internal communication and ensure a smoother guest experience. We also deeply regret the maintenance and housekeeping issues you encountered, including the condition of the sink, the incorrect TV welcome message, and the incomplete servicing of your room. These matters do not reflect the standards we strive to uphold, and we are reinforcing our room inspection procedures to prevent similar situations in the future. Furthermore, we sincerely apologize for your experience in our restaurant. The interaction you described while you were still enjoying your meal falls short of the level of hospitality we aim to provide. We have shared your feedback with our Food & Beverage team to reinforce attentive service and ensure every guest is treated with the care and respect they deserve. We also appreciate your comments regarding our location and the facilities that are still being completed. As a newly opened resort, we continue to refine both our facilities and our operations, and feedback such as yours is invaluable in guiding these improvements. We are truly sorry that your stay did not reflect the experience you expected or deserved. Thank you once again for bringing these matters to our attention. We hope that, despite this experience, you may consider giving us another opportunity in the future to demonstrate the genuine hospitality and service we are committed to delivering. Kind regards, The Hotel Team Novotel Bali Ubud Resort

Dear Yong h. K., Thank you for your wonderful review and for choosing Novotel Ubud for your stay. We are delighted to hear that you had such an enjoyable experience and that you appreciated our new facilities, tranquil forest setting, and the benefits of your Accor Platinum membership. It is especially rewarding to know that our team was able to make your stay more comfortable through the room upgrade and late check-out arrangement. We are also pleased that you enjoyed the Rice Terrace Trekking experience. Although the weather initially caused a delay, we are glad we could reschedule the activity and that our guide helped make it both memorable and informative. Your kind words about the swimming pool, breakfast offerings, and shuttle service to Ubud town are greatly appreciated. Most importantly, thank you for recognizing the efforts of our team. Your perfect score and thoughtful feedback serve as great motivation for all of us as we continue to create memorable experiences for our guests. We truly look forward to welcoming you back to Novotel Ubud on your next visit to Bali, and we hope you'll have the opportunity to stay even longer and discover more of what our resort and the surrounding area have to offer. Warm regards, The Hotel Team

Dear Hunkook P., Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted to hear that you found our facilities clean and well maintained, enjoyed the comfort of your room, and were satisfied with our made-to-order breakfast. It is also wonderful to know that you were able to take advantage of our spa and morning yoga sessions during your stay. We appreciate your observations regarding the location and nearby convenience options. Your practical advice will certainly be helpful for future travelers planning their visit. Most importantly, we are touched to hear that the small touches during your stay, from the flower placed in your hair upon arrival to the bracelet presented at check-out, left a lasting impression. Creating meaningful and memorable experiences for our guests is something we truly value, and it brings us great joy to know these gestures made your stay special. Thank you once again for your kind review. We look forward to welcoming you back for another memorable stay in the future. Warm regards, The Hotel Team

Dear hyunggeun c., Thank you for sharing your feedback following your stay with us. We are pleased to hear that you found the accommodation comfortable and enjoyed our peaceful location. It is also great to know that you found the resort convenient for nearby activities such as Jeep tours and Ayung River adventures. Your kind comments are truly appreciated and encourage our team to continue providing a relaxing and enjoyable experience for our guests. We hope to have the pleasure of welcoming you back again in the future. Warm regards, The Hotel Team