노보텔 발리 우부드 리조트 5성

Dear Nayoung C., Thank you for taking the time to share such a detailed review of your recent stay with us. We sincerely appreciate your loyalty as an Accor Gold member and are grateful that you chose Novotel Ubud Resort for your Bali visit. While we are pleased to know that you appreciated the water quality, your room upgrade, the restaurant discount, and the convenience of communicating with our team via WhatsApp, we are truly sorry that these positive aspects were overshadowed by the shortcomings you experienced. Please accept our sincere apologies for the inconsistencies in communication regarding your late check-out and room upgrade. We understand how frustrating it must have been to receive conflicting information, and we recognize that better coordination between our teams is essential. Your feedback has been shared with the relevant department leaders to strengthen our internal communication and ensure a smoother guest experience. We also deeply regret the maintenance and housekeeping issues you encountered, including the condition of the sink, the incorrect TV welcome message, and the incomplete servicing of your room. These matters do not reflect the standards we strive to uphold, and we are reinforcing our room inspection procedures to prevent similar situations in the future. Furthermore, we sincerely apologize for your experience in our restaurant. The interaction you described while you were still enjoying your meal falls short of the level of hospitality we aim to provide. We have shared your feedback with our Food & Beverage team to reinforce attentive service and ensure every guest is treated with the care and respect they deserve. We also appreciate your comments regarding our location and the facilities that are still being completed. As a newly opened resort, we continue to refine both our facilities and our operations, and feedback such as yours is invaluable in guiding these improvements. We are truly sorry that your stay did not reflect the experience you expected or deserved. Thank you once again for bringing these matters to our attention. We hope that, despite this experience, you may consider giving us another opportunity in the future to demonstrate the genuine hospitality and service we are committed to delivering. Kind regards, The Hotel Team Novotel Bali Ubud Resort

Dear Yong h. K., Thank you for your wonderful review and for choosing Novotel Ubud for your stay. We are delighted to hear that you had such an enjoyable experience and that you appreciated our new facilities, tranquil forest setting, and the benefits of your Accor Platinum membership. It is especially rewarding to know that our team was able to make your stay more comfortable through the room upgrade and late check-out arrangement. We are also pleased that you enjoyed the Rice Terrace Trekking experience. Although the weather initially caused a delay, we are glad we could reschedule the activity and that our guide helped make it both memorable and informative. Your kind words about the swimming pool, breakfast offerings, and shuttle service to Ubud town are greatly appreciated. Most importantly, thank you for recognizing the efforts of our team. Your perfect score and thoughtful feedback serve as great motivation for all of us as we continue to create memorable experiences for our guests. We truly look forward to welcoming you back to Novotel Ubud on your next visit to Bali, and we hope you'll have the opportunity to stay even longer and discover more of what our resort and the surrounding area have to offer. Warm regards, The Hotel Team

Dear Hunkook P., Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted to hear that you found our facilities clean and well maintained, enjoyed the comfort of your room, and were satisfied with our made-to-order breakfast. It is also wonderful to know that you were able to take advantage of our spa and morning yoga sessions during your stay. We appreciate your observations regarding the location and nearby convenience options. Your practical advice will certainly be helpful for future travelers planning their visit. Most importantly, we are touched to hear that the small touches during your stay, from the flower placed in your hair upon arrival to the bracelet presented at check-out, left a lasting impression. Creating meaningful and memorable experiences for our guests is something we truly value, and it brings us great joy to know these gestures made your stay special. Thank you once again for your kind review. We look forward to welcoming you back for another memorable stay in the future. Warm regards, The Hotel Team

Dear hyunggeun c., Thank you for sharing your feedback following your stay with us. We are pleased to hear that you found the accommodation comfortable and enjoyed our peaceful location. It is also great to know that you found the resort convenient for nearby activities such as Jeep tours and Ayung River adventures. Your kind comments are truly appreciated and encourage our team to continue providing a relaxing and enjoyable experience for our guests. We hope to have the pleasure of welcoming you back again in the future. Warm regards, The Hotel Team