Mercure Saint Malo Balmoral

情報メッセージ

Mercure Saint Malo Balmoral 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 644 件のレビュー

地図で見る

説明

ホテルのその他の情報

  • 109 yards (100 m) from the TGV train station

  • Easy access: 0.6 miles (1 km) from the old town and beach

  • Family and connecting rooms

  • Buffet breakfast with local products.

  • ECOLABEL

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル所在地

Mercure Saint Malo Balmoral

24 Rue Theodore Monod
35400 SAINT MALO
France

  • 飛行機で

    RENNES 70km / 43.5 マイル

  • 船で

    BRITANNY FERRIES 2km / 1.24 マイル

  • 電車で

    GARE TGV 0.1km / 0.06 マイル

GPS:48.646488, -2.005849

ホテルサービス

チェックインはからです - チェックアウトはです

概要
敷地内
  • 駐車場
  • 車椅子利用可能なホテル
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

BAR

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

当ホテルの客室

Our hotel features 77 spacious and air-conditioned rooms with free WIFI access. We also offer a wide range of family rooms. Our Privilege Rooms have Nespresso coffee machines, an iPhone/iPad docking station and other details providing the best working conditions

お客様のご意見

お客さまの口コミ
Mercure Saint Malo Balmoral

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  644 件のレビュー

トリップアドバイザーの評価  4.5/5  1,129 件のレビュー

Hotel is good but staff is not worthy of a Mercure

トリップアドバイザーの評価 4.0/5

Cviellevoye トリップアドバイザー認証口コミ

Very nice infrastructure. Staff quite rude and unfriendly. Covid measures for buffet breakfast totally unclear to guests which leads to surreal situations like people taking food with their hands !!!!!

Dear Cviellevoye, We thank you for your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. We are surprised that you find our measures for the buffet unclear. Displays have been installed at the entrance of the breakfast room and at the cold buffet. These displays explain in French, English and German that tongs and cutlery are available on each table. It seems that these displays are not large and visible enough. We will therefore think about printing them in a larger format. Thank you again for sharing your experience. Best regards, Elise D Executive assistant

Wonderful hotel

トリップアドバイザーの評価 5.0/5

Manuel0x Couples - トリップアドバイザー認証口コミ

Relatively new hotel. Rooms are comfy and the staff was kind. No complains. I highly recommend to stay here if you are visiting St Malo and even St Michel.. It is easy to park around the hotel as well!

Dear Manuel0x, We would like to thank you for your comments about your stay at Mercure Saint-Malo Balmoral. Your description is nice and we were very happy that you have a good time at our hotel. Thank you for the recommendation and we hope to see you again. Best regards, Gwenaël H General Ledger

Excellent short stay in St Malo

トリップアドバイザーの評価 5.0/5

IanG183 Couples - トリップアドバイザー認証口コミ

The hotel is very well situated near the train station and the main town bus routes. The rooms are very well appointed and spotlessly clean. Reception staff are very friendly, helpful and professional as are the breakfast staff and the buffet breakfast is great.

Dear Ian G, Such a nice message for your your stay at our Hotel! We are very happy that you get the best time at Mercure Balmoral Saint-Malo. Our purpose is fulfilled when I read your comments. Be sure that we will be more than happy to welcome you again at our Hotel. Best regards,

An absolutely lovely hotel

トリップアドバイザーの評価 5.0/5

Oversetter Couples - トリップアドバイザー認証口コミ

We really enjoyed our stay at this hotel in St Malo. Every single member of staff was warm, welcoming and helpful, and we enjoyed having a balcony available in our room. I look forward to visiting the hotel again

Dear Customer, Thank you for your comment Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely

Good to stay

トリップアドバイザーの評価 4.0/5

Cristimatei ファミリー - トリップアドバイザー認証口コミ

The room is good but would been nice to have a minibar too. In the bathroom we were surprised to find high quality soap and shower gel. Unfortunately, the shower flooded. The hotel is quit far from the old town and the shorter way is an uninhabited street.

Dear Guest, Many thanks for your comment about your stay in our hotel. The minibar are only in a privilège room and Suite room, it's why you don't have it in your room. We hope that you come back in our hotel when you come to St Malo. Best Regards The Direction

Pleasant stay

トリップアドバイザーの評価 4.0/5

LilaCris Couples - トリップアドバイザー認証口コミ

The hotel is located close to the train station but a little bit far from the old city center (however buses are frequent and convenient). Room and bed are correct and the bathroom is small. We were surprised that the towels were replaced the second day.

Overnight Stay

トリップアドバイザーの評価 5.0/5

Gary T Couples - トリップアドバイザー認証口コミ

This was the 4th time we'd stayed at this hotel so the quality, space and friendliness of staff wasn't anything new. This is a new hotel, tastefully furnished with excellent quality bedrooms and bathrooms. Would always recommend .

Dear Customer, Thank you for your comment Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Nicolas Richard

Mercure St Malo Balmoral

トリップアドバイザーの評価 3.0/5

Stephen D ファミリー - トリップアドバイザー認証口コミ

Nice hotel, not a bad location (a good walk to the walled town and the sea). Beware the garage: spaces are narrow and as a result our car left with over 200 Euros worth of damage due to luggage being carelessly removed from the car alongside.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Family visit to Saint Malo - catered brilliantly for our new Gluten Free lifestyle!

トリップアドバイザーの評価 5.0/5

robyg77870 ファミリー - トリップアドバイザー認証口コミ

We stayed for 2 nights in one of the family rooms. The room was spacious and well set up for our family of 5 (2 adults, 2 children (4-6) and a 4 month old baby). The sofa beds for the kids were comfy and in a separate part of the room from the main bed. A separate toilet and bathroom were an added plus. Breakfast was great, as the hotel catered for me and my son who have recently been diagnosed with coeliac disease and they were great at providing us with yummy gluten free rolls and madeleines. Hotel is walking distance to the Inter muros part of Saint Malo and the beaches.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay-over in St Malo

トリップアドバイザーの評価 5.0/5

AlbertoBeran ファミリー - トリップアドバイザー認証口コミ

Our stop at the Mercure St Malo - Balmoral was short and very pleasant. One night before taking the Ferry Across to Jersey with our Grandchildren. Much appreciated the accommodation of the Suite. Very good selection for Breakfast. Would recommend

Dear Clients, Many thanks for your comments about our hotels. Our Team enjoy to give you a memorable stay in St Malo. We hope to see you again if you come back. Best Regards The Direction

wonderful weekend away

トリップアドバイザーの評価 5.0/5

549christine ファミリー - トリップアドバイザー認証口コミ

Stayed for 2 nights at the Mercure Balmoral. Friendly staff, lovely large, clean room and facilities. Beds were very comfortable. Good selection at breakfast. A beautiful walk along the beach to the intramuros. Hotel is really convenient with bus stops and train station right outside the door. Although in a busy intersection, we found the hotel to be very quiet. Would definitely use again.

Dear Client, We very much appreciate your comments regarding your stay at the Mercure Saint Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Direction

Great new hotel - but with problems to surmount!

トリップアドバイザーの評価 3.0/5

PeterTCI Couples - トリップアドバイザー認証口コミ

Within a two week period we stayed twice - outwardand return train journeys. We chose the hotel as it was about 150 metres from the station, for both outward and inward journeys - both late arrivals. Outward we were awoken in dark at 7am by a huge - 20 x 10 meter electronic flashing hoarding on the square just outside, turning on at 7am and off at 10pm. Daybreak was after 7 so we were woken by multi-coloured flashing light adverts. We both thought we had eye problems as we were not expecting this excessive light display! On our return trip fortuitously day break was pre turn on so the effect was not so critical. The other major problem was the internet connection which was immediately condemned by both our phones and computers as being an unsafe site to use with incorrect licencing of the site -and thereby should not be used. This for a Mercure hotel is not an acceptable standard of service, and needs resolving quickly with a new service provider. The hotel is new and the rooms and facilities reflect a high standard otherwise, with a copious breakfast provided in pleasant surroundings. The bar is a bit lifeless and unwelcoming as if its a "corridor" bar rather than a comfy welcome lounge. The somewhat surprising Club Accor extra of a welcome drink - was only applied to one drink for one of us. All other Mercure's we have stayed in have always given a drink to both of us. I was billed on each visit for the extra drink! An unwelcoming surprise! Whether we use again depends on the problems being solved satisfactorily with the commune for the electronic billboard light up time, and the management for the internet connection, as it is important for us to know ferry and train connections. There is a convenient commune bus service to and from 'Intra Muros' for restaurants and shopping. However just across the square there are two - a very good fish restaurant 'O Saveurs du Large' and 'MIA Mathetique' with an interesting general menu. One can only presume hotel is owned and run by 'accountants' - trying to balance their books in their favour without the very good Mercure standard customer service! Shame - otherwise well situated and a nice building and bedrooms! Needs some TLC on the services!

A great hotel

トリップアドバイザーの評価 4.0/5

Caroline C Solo travel - トリップアドバイザー認証口コミ

I always enjoy staying here when I come to St Malo to catch the ferry. Always welcoming and helpful staff. Always clean and we'll run. A jolly nice and comfortable hotel! The only critique is that I would like more tea bags and milk!

Dear Customer, Thank you for your comment Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Nicolas Richard

Ideal location for trains.

トリップアドバイザーの評価 5.0/5

bruce_oatoru Couples - トリップアドバイザー認証口コミ

We had a delayed arrival due to lack of taxis at Condor Ferry Terminal (needs attention Condor and ferry management) but had a great welcome. It was quiet, clean and a comfortable bed and would liked to have stayed longer. Great breakfast.

Dear Customer, Thank you for your comment Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Nicolas Richard

Excellent hotel and staff

トリップアドバイザーの評価 5.0/5

natc2 ファミリー - トリップアドバイザー認証口コミ

Very friendly staff and helpful. Recomended a stunning restaurant. Lovely family room, clean and roomy. Very nice breakfast too. I have three children and they loved their stay there too, very close to the ferry port for us.

Dear Customer, Thank you for your comment Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Nicolas Richard

Nightstop before ferry to UK

トリップアドバイザーの評価 5.0/5

Z7691FKsamm Couples - トリップアドバイザー認証口コミ

Excellent, the location is great for the old town - just a 20 minute walk, or jump on one of the navettes from the station opposite. We had a Privilege Room with robes, mini-bar and balcony. Everything was fresh, clean and very comfortable. For the price (€147 - 1 night), I do think that parking or breakfast should have been included. We had a drink in the bar, which was just an extension of the lobby - views out to the street, but nothing to write home about. The staff were very friendly and I admired the way they didn't revert to speaking English when I addressed them in French! The parking is underground and very secure, and it was just a 10 minute drive to the port for our morning ferry to the UK. We spent the afternoon and evening in St Malo, which is lovely, and we wouldn't hesitate to return to this hotel for another stay.

Dear Customer, We very much appreciate your comments regarding your stay at the Mercure Saint Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Richard

St. Malo, France

トリップアドバイザーの評価 5.0/5

cob212 ファミリー - トリップアドバイザー認証口コミ

Nice modern hotel, across the street from the train station. Two very nice restaurants at the end of the street. You can walk to the old city (inter muros) from the hotel. 200 characters for a hotel review is way too many!!!!

Dear Customer, Thank you for your comment. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Nicolas Richard

最新の20口コミ

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