The hotel is located close to the train station but a little bit far from the old city center (however buses are frequent and convenient). Room and bed are correct and the bathroom is small. We were surprised that the towels were replaced the second day.

This was the 4th time we'd stayed at this hotel so the quality, space and friendliness of staff wasn't anything new. This is a new hotel, tastefully furnished with excellent quality bedrooms and bathrooms. Would always recommend .

Nice hotel, not a bad location (a good walk to the walled town and the sea). Beware the garage: spaces are narrow and as a result our car left with over 200 Euros worth of damage due to luggage being carelessly removed from the car alongside.

We stayed for 2 nights in one of the family rooms. The room was spacious and well set up for our family of 5 (2 adults, 2 children (4-6) and a 4 month old baby). The sofa beds for the kids were comfy and in a separate part of the room from the main bed. A separate toilet and bathroom were an added plus. Breakfast was great, as the hotel catered for me and my son who have recently been diagnosed with coeliac disease and they were great at providing us with yummy gluten free rolls and madeleines. Hotel is walking distance to the Inter muros part of Saint Malo and the beaches.

Our stop at the Mercure St Malo - Balmoral was short and very pleasant. One night before taking the Ferry Across to Jersey with our Grandchildren. Much appreciated the accommodation of the Suite. Very good selection for Breakfast. Would recommend

Stayed for 2 nights at the Mercure Balmoral. Friendly staff, lovely large, clean room and facilities. Beds were very comfortable. Good selection at breakfast. A beautiful walk along the beach to the intramuros. Hotel is really convenient with bus stops and train station right outside the door. Although in a busy intersection, we found the hotel to be very quiet. Would definitely use again.

Within a two week period we stayed twice - outwardand return train journeys. We chose the hotel as it was about 150 metres from the station, for both outward and inward journeys - both late arrivals. Outward we were awoken in dark at 7am by a huge - 20 x 10 meter electronic flashing hoarding on the square just outside, turning on at 7am and off at 10pm. Daybreak was after 7 so we were woken by multi-coloured flashing light adverts. We both thought we had eye problems as we were not expecting this excessive light display! On our return trip fortuitously day break was pre turn on so the effect was not so critical. The other major problem was the internet connection which was immediately condemned by both our phones and computers as being an unsafe site to use with incorrect licencing of the site -and thereby should not be used. This for a Mercure hotel is not an acceptable standard of service, and needs resolving quickly with a new service provider. The hotel is new and the rooms and facilities reflect a high standard otherwise, with a copious breakfast provided in pleasant surroundings. The bar is a bit lifeless and unwelcoming as if its a "corridor" bar rather than a comfy welcome lounge. The somewhat surprising Club Accor extra of a welcome drink - was only applied to one drink for one of us. All other Mercure's we have stayed in have always given a drink to both of us. I was billed on each visit for the extra drink! An unwelcoming surprise! Whether we use again depends on the problems being solved satisfactorily with the commune for the electronic billboard light up time, and the management for the internet connection, as it is important for us to know ferry and train connections. There is a convenient commune bus service to and from 'Intra Muros' for restaurants and shopping. However just across the square there are two - a very good fish restaurant 'O Saveurs du Large' and 'MIA Mathetique' with an interesting general menu. One can only presume hotel is owned and run by 'accountants' - trying to balance their books in their favour without the very good Mercure standard customer service! Shame - otherwise well situated and a nice building and bedrooms! Needs some TLC on the services!

I always enjoy staying here when I come to St Malo to catch the ferry. Always welcoming and helpful staff. Always clean and we'll run. A jolly nice and comfortable hotel! The only critique is that I would like more tea bags and milk!

We had a delayed arrival due to lack of taxis at Condor Ferry Terminal (needs attention Condor and ferry management) but had a great welcome. It was quiet, clean and a comfortable bed and would liked to have stayed longer. Great breakfast.

Very friendly staff and helpful. Recomended a stunning restaurant. Lovely family room, clean and roomy. Very nice breakfast too. I have three children and they loved their stay there too, very close to the ferry port for us.

Excellent, the location is great for the old town - just a 20 minute walk, or jump on one of the navettes from the station opposite. We had a Privilege Room with robes, mini-bar and balcony. Everything was fresh, clean and very comfortable. For the price (€147 - 1 night), I do think that parking or breakfast should have been included. We had a drink in the bar, which was just an extension of the lobby - views out to the street, but nothing to write home about. The staff were very friendly and I admired the way they didn't revert to speaking English when I addressed them in French! The parking is underground and very secure, and it was just a 10 minute drive to the port for our morning ferry to the UK. We spent the afternoon and evening in St Malo, which is lovely, and we wouldn't hesitate to return to this hotel for another stay.

Nice modern hotel, across the street from the train station. Two very nice restaurants at the end of the street. You can walk to the old city (inter muros) from the hotel. 200 characters for a hotel review is way too many!!!!