Sofitel Kuala Lumpur Damansara 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 2 192

Гарантия
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Sofitel Kuala Lumpur Damansara - Image 1
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Sofitel Kuala Lumpur Damansara - Image 3
Sofitel Kuala Lumpur Damansara - Image 4
No. 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur, 50490 KUALA LUMPUR, Малайзия

Описание

Особенности отеля

  • Четыре изысканных заведения питания, в которых местные блюда сочетаются с французской кухней.

  • Универсальные комнаты для переговоров и банкетный зал, оснащенные по последнему слову техники.

  • В 5 минутах ходьбы от станции метро Pusat Bandar Damansara и в непосредственной близости от KL Sentral.

  • Роскошный 5-звездочный отель в одном из самых богатых районов Куала-Лумпура — Дамансара-Хайтс.

  • Здесь находится первый в стране отель класса люкс со спа-центром, где можно посетить хаммам Sofitel Spa.

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Расположение отеля

Sofitel Kuala Lumpur Damansara

No. 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 KUALA LUMPUR
Малайзия

GPS:3.14675, 101.661444

Телефон
Факс +60 3-2720 6618

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Рейтинг ALL  4.4/5  Отзывов: 2 192

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 779

Сертификат качества 2025

Wonderful hotel away from peak hours

Примечание: Tripadvisor 5.0/5

dordor-Sin Реальные отзывы TripAdvisor

A great stay as usual and this my favorite hotel in KL especially when I need to mix work and leisure. Rooms are spacious and hotel staff are all very helpful incl door man. Some staff also has a good memory able to recognise me too. Special mention about Club Lounge Mgr Ekbar and team. Club lounge is always a good place work from as well as serving good evening cocktail. The team is also very attentive and ensure everyone is well taken care during meal time. Good job!

Terrible Experience

Примечание: Tripadvisor 1.0/5

mariogiu712 Реальные отзывы TripAdvisor

I had a very disappointing stay at Sofitel Kuala Lumpur. The staff appear completely untrained, providing poor service at every turn. The property itself is tired and feels cheap, with no signs of proper upkeep or maintenance in the rooms. Despite several management changes, the hotel seems to be getting worse rather than better. If you’re considering this hotel for a stay, I would strongly advise looking elsewhere.

Great to be back

Примечание: Tripadvisor 5.0/5

Ray3149 Реальные отзывы TripAdvisor

We are regulars here and just enjoyed a three night stay with Club Millesime privileges. The hotel itself is typical of Sofitel standards but it is the staff that make it special. Shout out to Vino, Lachana, and Ekbar for your wonderful and warm service. There were a couple of other ladies and gentlemen who also provided top notch service but I apologise that I did not catch your names. First world problem, but I did notice that the canapé service no longer offers a chef station alongside the buffet. This is a drop in service that while not significant, is definitely a step in the wrong direction if you are looking to maintain a point of difference to other 5 star hotels. We’ll be back mid next year and hopefully there are no further cuts to the service. Rooms are nice and big, beds are very comfortable, bathrooms are spacious with quality Balmain amenities, and the gym and pool should satisfy most people.

Good Stay but Missing the True Five-Star Experience

Примечание: Tripadvisor 4.0/5

fallen in l Реальные отзывы TripAdvisor

I stayed at Sofitel Damansara Kuala Lumpur for four nights. While the stay was generally comfortable, it did not fully reflect the standards expected from a luxury five-star hotel. Check-in was smooth, and the reception staff were polite and helpful. However, several small but important details were missing. We had two rooms, and housekeeping often provided only one hand towel and one toothbrush, despite double occupancy. On two occasions, one room had a strong smoke smell. The team tried to assist by providing a humidifier, which helped, but the source of the smell couldn’t be identified. There was also an unexpected incident where housekeeping rang the bell and entered the room almost immediately. We were later told this was the evening turndown service. While the service is appreciated, it would be better if staff clearly announced themselves or waited longer, as this can be scary for families with children or guests who value privacy. And when we spoke about it we were advised the luxury hotel as if I’ve never stayed in the luxury hotel. I’ve been staying hotels and being until Hilton diamond Member for years. Breakfast service needs improvement as well. Staff appeared disengaged, with no welcoming smiles, and many food items were finished by the time we arrived. We had to request multiple refills, which should be proactively managed at a five-star hotel. Overall, it was a good stay, but not exceptional. With stronger housekeeping consistency, clearer communication, and more attentive breakfast service, the hotel can achieve the standard it aims for.

They don’t care if you are an Accor member

Примечание: Tripadvisor 1.0/5

NicholasEdwardAlexan Реальные отзывы TripAdvisor

I am an Accor Gold/Plus member. When we checked in we were told that a complimentary upgrade wasn’t available. I checked online and the room class above ours was still available. We were still denied a complimentary upgrade. It makes paying for the membership and booking with a group pointless. Accor/Sofitel are a big disappointment to their loyalty customers

Dear NicholasEdwardAlexan, Thank you for taking the time to share your feedback, and we are truly sorry to hear about your disappointing experience. As an Accor Gold/Plus member, your loyalty is very important to us, and we regret that we did not meet your expectations during your recent stay. Regarding the complimentary upgrade, We understand how frustrating it must have been to see higher room categories available online while being informed that an upgrade was not possible. Although room availability may differ from what is displayed online due to operational allocations and pending arrivals, we should have communicated this more clearly to avoid any misunderstanding. Please accept our sincere apologies for the inconvenience caused. We greatly appreciate your continued support as a loyalty member, and your comments have been shared with the team for immediate review. We hope to have the opportunity to regain your trust and provide you with a much improved experience on your next visit. Thank you once again for bringing this to our attention. Regards, N. Mageswary - Guest Experience

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Другие интернет-пользователи оценили наш отель

  • 671 Отзывов 8.4/10 Расположение
  • 1 428 Отзывов 8/10 Номер
  • 1 782 Отзывов 8.6/10 Сервис
  • 16 Отзывов 4.8/10 Интернет
  • 672 Отзывов 8.2/10 Комфорт
  • 608 Отзывов 7.3/10 Еда
  • 602 Отзывов 6.9/10 Чистота
  • 551 Отзывов 9.2/10 Атмосфера

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