Mercure Dartford Brands Hatch Hotel & Spa 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.9/5 346 opiniones

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Mercure Dartford Brands Hatch Hotel & Spa - Image 1
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Brands Hatch, DA3 8PE DARTFORD, Reino Unido

Descripción

Extras del hotel

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Nuestros alojamientos

Localización del hotel

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
Reino Unido

GPS:51.358815, 0.25235

Teléfono
Fax +44 1474 853220

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Wifi
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

GENEVIEVES

Disfrute de una comida o una bebida en el Restaurante Genevieves y de un bar dedicado a los deportes de motor y con vistas al legendario circuito de Brand Hatch.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  3.9/5  346 opiniones

Valoración de TripAdvisor  3.7/5  1.057 opiniones

Stay for birthday

Nota de Tripadvisor 5.0/5

Brooke D Valoración certificada de TripAdvisor

Louise was absolutely fantastic all night in the racing bar, we couldn’t appreciate her more, so accommodating! Definitely made our trip so much easier !!

Good food, great barman, cold dining room and reception area

Nota de Tripadvisor 5.0/5

Karen R Valoración certificada de TripAdvisor

5 We came for the Elvis birthday weekender and have to say that the food was exceptional, I loved every course. Tom was an excellent barman, A contrast from previous years. Only downside, the dining room and reception area were extremely cold and was uncomfortable because of it.

Dear Karen, Thank you for the 5 star review! it is great to hear that you enjoyed your stay with us. we hope that we will have the opportunity to welcome you back again for another amazing stay. Kind regards

Shocking customer service

Nota de Tripadvisor 1.0/5

Pioneer48445557639 Valoración certificada de TripAdvisor

What a complete and utter shambles this hotel is. I booked three rooms for a Xmas party event on the 20th Dec and upon arrival I was greeted by Leah on reception, she booked me in and I told her my children (the other two rooms) were on their way and I would pay for all three rooms now which was done without any issues. Unbeknown to me, when me children turned up they were charged for both rooms! I was only notified of this when one of the receptionists mentioned it when checking out the following morning and she said that they will process a refund. After numerous phone calls and emails we have finally been refunded but this has taken nearly a month and during that month I requested to speak to the general manager numerous times but he was always unavailable and never returned my calls or responded to my emails. I have had dealings with Sara (Rooms Administrator), Mandy (Account Manager) and a pretty arrogant foreign lady on reception (unfortunately I can't remember her name). How can it be that you get charged twice for rooms and a refund takes 29 days! I was also told when checking in that it was free parking as we were staying the night and going to the Xmas party event so left my car details with reception. In early Jan I got a parking fine which just added to my stress so contacted the hotel and they said they will get it cancelled and so far no further letters about the fine.

Dear Pioneer, We sincerely apologise for the issues you experienced during your stay and for the frustration caused by the duplicate charges, the delay in processing your refund, and the lack of timely management follow-up. This is not the standard of service we aim to provide, and we fully understand the added stress this caused, including the parking fine. We’re glad the refund and parking matter have now been resolved, but we appreciate how disappointing the overall experience was. Thank you for bringing this to our attention, we are addressing these failures internally to ensure this does not happen again Kind regards Pankaj Walia

Grosse déception

Nota de Tripadvisor 2.0/5

Glea A Valoración certificada de TripAdvisor

Très grosse déception pour cet hôtel: - nous étions 4(2 adultes 2 enfants) dans la chambre. Il manquait des serviettes de toilette. Je suis allée en réclamer à l accueil. On m a dit qu on m envoyait quelqu un en ramener dans la chambre mais personne n est venu. Mais à quoi bon.... - pas d eau chaude le soir pour se laver (dans notre cas nous en avons eu mais j ai entendu des personnes se plaindre de ne toujours pas en avoir le matin) -concernant la nourriture le buffet pour le repas du soir est insipide, pas de choix, nourriture de mauvaise qualité (pomme de terre pas suffisamment cuite, avec la peau encore pleine de terre! , pas de pain , pas d eau pour boire le personnel n en a remis qu a la fin de notre repas.) - Le petit déjeuner était mieux que le repas du soir mais vraiment rien d exceptionnel -la chambre était entretenue correctement mais le matelas du lit pour les enfants était très très mou. - il faisait froid dans la chambre et si on augmentait la température une ventilation bruyante se mettait en marche. - Enfin j ai oublié 1 objet sur la table de la chambre à mon départ. J ai fait 1 mail pour demander s il avait été déposé par le personnel de chambre à l accueil (j espérai pouvoir le récupérer via 1 envoi colis en payant les frais de port) je n ai jamais eu de réponse. En résumé je ne recommande absolument pas cet hôtel

Hotel con encanto

Nota de Tripadvisor 5.0/5

Leo J De negocios - Valoración certificada de TripAdvisor

Hotel con encanto y con un toque especial gracias a todos los detalles de fórmula 1 y motociclismo que hay en sus instalaciones. Buen desayuno, servicio cordial. Las diferentes salas están habilitadas para reuniones y conferencias y cuentan con cafetería de uso privado.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 315 opiniones 8/10 Ubicación
  • 825 opiniones 5.8/10 Habitación
  • 829 opiniones 7.6/10 Servicio
  • 14 opiniones 5.2/10 Internet
  • 419 opiniones 5/10 Comida
  • 368 opiniones 5.3/10 Limpieza
  • 336 opiniones 5.6/10 Comodidad
  • 270 opiniones 5.4/10 Instalaciones

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