Mercure Daventry Court Hotel

We arrived on a Saturday and we’re due to attend a wedding so we’re in a rush to check in. Now, you’d think this would be manned given that it was midday (peak time for check outs) but it wasn’t. We had to wait 5 mins before anyone came out. We anticipated that we may not be able to check in early which was fine and we were told we could check in a 3pm. The key issue was that receptions should be manned at all times and it wasn’t. Now you’d think perhaps it was peak time and the hotel was busy which was why no one was around to assist us when we arrived. Sadly this was to be a respect performance, staring the very unhelp staff at the hotel Following our return from the wedding (7pm) we proceeded to collect our room key and would you believe it. No one was around to allow us to check in. I asked the bar staff if they could help get someone - their reply “sorry I don’t know where they are, you’ll have to wait” We finally got to check in following another long wait. When we got to the room - I will say that the room was clean. Although very worn down (leaky shower, chipped bath tub and tiles, chipped/damaged cabinets) We were very disappointed with the facilities (not that the staff sign posted any of these) The pool was a bit run down and bust will local patrons. Overall the hotel Felt tired, and it was like staff had given up on even trying to care. There were empty glasses all over the hotel (corridors, lobby, the entrance and the cigarette bibs looked like they hadn’t been emptied for a month) The facilities in the room where also not what you’d expect from a 4 ⭐️ hotel. No free Wi-Fi, no air con, no mini bar of fridge to chill drinks, no extractor fan, no complimentary toiletries and vet hard spring mattress. After our night here we were very keen to check out. And as you might have guessed. There was a queue of people and NO ONE AT THE DESK. Safe to say we’d rather visit a premier in. Next time as in our experience the staff and facilities actually meet expectations. Massive waste of money.

The rooms were a nice size in general, just the bathroom was a bit tight, especially for my other half as he is a big build. As well as the rooms could do with a bit of updating and a hot water sign would be beneficial for the bathroom as the water came out really hot. The toilet wouldn't flush normally, so we had to take the lid off to flush. The breakfast was a good selection, but unfortunately there was a problem with the toaster not working properly,which obviously could not be helped.

I stayed at this hotel for one night for a wedding on 16/07/22. Upon checking in, I wasn’t advised to input my vehicle registration into any computer at reception. Few weeks later received £100 ticket

Rooms clean, staff friendly and lovely spa area. Only disappointment was that we booked as a family and ended up with two double bedrooms, no interconnecting rooms were available and we were a few rooms apart. I don't think enough consideration was given to the family composition.

The room had everything you need and was of a good standard, staff were courteous and friendly, plenty of car parking spaces. The only thing lacking in the room was air conditioning which was ok on the night of our stay as it was not hot, but would have been an issue if it was.