Mercure Exeter Rougemont Hotel

Mercure Exeter Rougemont Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.0/5 123 comentários

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Extras do hotel

  • 98 quartos recém-renovados com quartos Privilege e Suítes Junior disponíveis

  • Localização no centro da cidade, perto da rua Exeter High e do bairro de compras Princesshay.

  • 9 espaços para reuniões, ideal para reuniões ou eventos de 2 a 250 convidados.

  • Bar e restaurante do hotel com culinária internacional, perfeito para chás da tarde.

  • Ao lado da Exeter College e da Universidade de Exeter, ideal para negócios ou lazer.

Hotel ALLSAFE. Aprovado

Localização do hotel

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
Reino Unido

GPS:50.72575, -3.533418

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

DRAKES

Nosso restaurante serve culinária britânica e europeia moderna com uma ampla seleção de vinhos da nossa coleção Flavours from the Cellar.

Nossas acomodações

No Mercure Exeter Rougemont Hotel, temos 98 quartos, incluindo quartos Deluxe e Suítes. Todos os quartos incluem WIFI ilimitado grátis, equipamentos para café e chá, TV de tela plana, secador, ferro e tábua de passar.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.0/5  123 comentários

Classificação no TripAdvisor  3.5/5  788 comentários

Great location but run down facilities

Classificação TripAdvisor 3.0/5

vikrorkun Solo travel - Avaliação certificada TripAdvisor

This Mercure hotel is located in an old and amazing building in the centre of Exeter - close to most places worth visiting. However, the rooms are a bit run down (as it is an old building) and it can be extremely noisy at night. The cleanliness of the room was a bit of a concern too - with surfaces evidently not being clean and spots and wholes in the linen. Although not the worst hotel I have stayed by far, it is below the standard of the Mercure chain I am used to.

Thanks for taking the time to post your review and I'm delighted you were happy with the location. I am however obviously disappointed that the accommodation provided was not to the required standard. I've discussed your review with the housekeeper who also expresses her disappointment and of course we will review our standards and training. I sincerely hope that should you require accommodation in the area again that you do not discount the Mercure Rougemont completely and hope to be able to welcome you back once again. Kind regards.

Disappointing stay

Classificação TripAdvisor 1.0/5

Foodlifeforme Couples - Avaliação certificada TripAdvisor

Considering the room booked was ‘premium’ the room was anything but. A hard, lumpy bed made sleep impossible. The room was stuffy and hot, adding to the troubles of sleep. The hotel was not sound proofed and noise from elsewhere could be heard all night. Would not stay again.

Dear reviewer, Thank you for taking the time to post your review. I'm sincerely sorry about the issues you had whilst staying at the hotel and am obviously disappointed that you will not be staying again. The hotel is in the process of reviewing the bed stock and orders for new beds have been placed. You do not expand on the noise issues so I'm unable to comment much further about that as I'm unaware as to if they were internal or external. However the hotel is located in the centre of the city adjacent to several establishments which cater to the student population, perhaps if you were to return in the future if this could be an issue may I suggest booking a room which isn't facing the city. With regards to the temperature, unfortunately I am unable to fix these issues at the moment. The hotel is an old building which was extremely well built and as many other buildings...were built to withstand the cold. I do recognise though that not everyone is comfortable with this so we are able to provide fans on request to help with ventilation. Once again, thanks for taking the time to post. Kind regards.

Disappointed

Classificação TripAdvisor 3.0/5

ragwanijai Negócios - Avaliação certificada TripAdvisor

Being used to the likes of other budget hotel chains when on business trips I was looking forward to my stay however feel let down given the prestigious reputation of the Mercure brand. The hotel building itself is beautiful and the room was modern in decor, however unfortunately the building fabric had not been modernised leading to an uncomfortable night. The room was very warm with a single window that only opened slightly and no air conditioning/fan provided. Even on a cold September night the room was uncomfortably warm into the early hours. My room was positioned opposite what seemed to be the kitchen/some sort of generator/heater which kicked in at 6am in the morning waking me up as the window had to remain open to keep the room cool. The range of breakfast was good (cooked breakfast, pastries, cereals, continental), but sadly the quality was quite poor. Despite being the first person at 8am on a Sunday the food was cold overall and the sausages and bacon were very tough and leathery. The staff on every interaction were helpful and polite, especially the receptionist when checking in. Overall a disappointing stay and sadly not the first poor experience at an Accor hotel.

Terrible - book somewhere else!

Classificação TripAdvisor 1.0/5

Honeylocket Couples - Avaliação certificada TripAdvisor

Our stay was totally unacceptable. The quality of this hotel is disgusting and a slur on the reputation of Mercure hotel chain. It needs inspecting. The rooms are dirty, noisy, poor quality and certainly not of 2,3 or 4 star standard. Our room had dirty net curtains with large foundation or blood stains on them. The room smelled of wet dog. The ceiling had disgusting stains on it. The bath was peeling. There were holes in the back of the bathroom doors. The mastick on toilet was peeling off. 2 towels were stained and dirty. The walls are like paper and not soundproofed. A bar was closed. The phones are broken in the rooms. Carpets are dirty and worn. It is understaffed. The hotel allowed terrible noise from people until 3am. I stay in hotels a lot. I will never book a Mercure hotel again, as the brand has clearly slipped and is worse than a Travel lodge. Disgusting hotel.

Great location and lovely building

Classificação TripAdvisor 4.0/5

L9993MXrichardf Couples - Avaliação certificada TripAdvisor

Location is great, very close to shopping and restaurants in Exeter, right opposite the train station, and a lovely old building. A bit threadbare in places but loads of character, and (Privilege) room was large, airy and with a decent view. Staff friendly, we managed to park right outside, and enjoyed our stay. quibbles, only that breakfast was a bit disappointing, hot food wasn't very hot and they kept running out - to be fair to the staff they were trying their best to keep up but didn't really spoil a pleasant stay

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.018 comentários 8.6/10 Localização
  • 1.376 comentários 4.6/10 Quarto
  • 965 comentários 7.9/10 Serviço
  • 8 comentários 8.4/10 Wifi
  • 734 comentários 4.1/10 Conforto
  • 560 comentários 3/10 Limpeza
  • 414 comentários 4.4/10 Comodidades
  • 398 comentários 6.2/10 Café da manhã

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