Mercure Exeter Rougemont Hotel 4 estrelas

I stayed on Saturday night with my two children as a birthday treat weekend. The hotel was so dated and my first impression was the ladies toilet in the lobby which had several broken locks and a toilet seat missing. It felt old and damp and in desperate need of redecoration. We barely slept as it was so noisy outside and banging doors inside. I had to put relaxing music on my phone to drown out the noise and send kids to sleep. The room was also so dated and in the bathroom there was mould on the ceiling. The coffee cup also didn’t not fit under the coffee machine which was the last straw after my sleepless night! Then still no real coffee at breakfast! Very overpriced for such a low standard.

This is a hotel that I wish that I could take around the country with me as it is so exceptional. From the commencement of the stay with the warmest, most professional and efficient welcome to the superb room and the lovely service in the bar, I could not fault any aspect of my stay and highly recommend this hotel to all. Located in the heart of the city of Exeter opposite the Exeter Central railway station and a two-minute walk to the shopping and dining district together with the central cathedral. The room had a high standard of décor, was well maintained, and spotlessly clean with an excellent mattress, duvet, and pillows which aided a great night's sleep. The excellent modern television and brilliant Wi-Fi complimented the stay very well, even the room chairs were comfortable to sit in. The modern bathroom featured a walk-in shower with excellent water pressure and akin to the main bedroom was spotlessly clean. The bar offered a good selection of beers, wines, and spirits served by some attentive and friendly employees. I cannot wait to return…

I went to the hotel for a surprise for my girlfriend to propose to her (she said yes!), and it could not have happened without Jess and her amazing team. They were so helpful in organising the surprise and it made my now fiancé's day. The room was extremely nice and the food was really good. Thank you so much for making a great day!

We went for Christmas dinner at the hotel. Never again. The atmosphere and food was terrible. The food tasted of nothing. The meat was over cooked and the vegetables were unseasoned. The potatoes were reheated and inedible. Such a shame.

We had our Christmas party at the Rougemont and the hotel really let us down. The bar was understaffed and the food was late, cold and tasteless. The room was crammed with far too many people, in long rows of trestle style tables, with too many rows so that no-one could get past. Christmas parties are laid on to thank work colleagues for all of their hard work and this event was such a disappointment.