Mercure Exeter Rougemont Hotel

This Mercure hotel is located in an old and amazing building in the centre of Exeter - close to most places worth visiting. However, the rooms are a bit run down (as it is an old building) and it can be extremely noisy at night. The cleanliness of the room was a bit of a concern too - with surfaces evidently not being clean and spots and wholes in the linen. Although not the worst hotel I have stayed by far, it is below the standard of the Mercure chain I am used to.

Considering the room booked was ‘premium’ the room was anything but. A hard, lumpy bed made sleep impossible. The room was stuffy and hot, adding to the troubles of sleep. The hotel was not sound proofed and noise from elsewhere could be heard all night. Would not stay again.

Being used to the likes of other budget hotel chains when on business trips I was looking forward to my stay however feel let down given the prestigious reputation of the Mercure brand. The hotel building itself is beautiful and the room was modern in decor, however unfortunately the building fabric had not been modernised leading to an uncomfortable night. The room was very warm with a single window that only opened slightly and no air conditioning/fan provided. Even on a cold September night the room was uncomfortably warm into the early hours. My room was positioned opposite what seemed to be the kitchen/some sort of generator/heater which kicked in at 6am in the morning waking me up as the window had to remain open to keep the room cool. The range of breakfast was good (cooked breakfast, pastries, cereals, continental), but sadly the quality was quite poor. Despite being the first person at 8am on a Sunday the food was cold overall and the sausages and bacon were very tough and leathery. The staff on every interaction were helpful and polite, especially the receptionist when checking in. Overall a disappointing stay and sadly not the first poor experience at an Accor hotel.

Our stay was totally unacceptable. The quality of this hotel is disgusting and a slur on the reputation of Mercure hotel chain. It needs inspecting. The rooms are dirty, noisy, poor quality and certainly not of 2,3 or 4 star standard. Our room had dirty net curtains with large foundation or blood stains on them. The room smelled of wet dog. The ceiling had disgusting stains on it. The bath was peeling. There were holes in the back of the bathroom doors. The mastick on toilet was peeling off. 2 towels were stained and dirty. The walls are like paper and not soundproofed. A bar was closed. The phones are broken in the rooms. Carpets are dirty and worn. It is understaffed. The hotel allowed terrible noise from people until 3am. I stay in hotels a lot. I will never book a Mercure hotel again, as the brand has clearly slipped and is worse than a Travel lodge. Disgusting hotel.

Location is great, very close to shopping and restaurants in Exeter, right opposite the train station, and a lovely old building. A bit threadbare in places but loads of character, and (Privilege) room was large, airy and with a decent view. Staff friendly, we managed to park right outside, and enjoyed our stay. quibbles, only that breakfast was a bit disappointing, hot food wasn't very hot and they kept running out - to be fair to the staff they were trying their best to keep up but didn't really spoil a pleasant stay