Mercure Exeter Rougemont Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 555 comentários

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Mercure Exeter Rougemont Hotel - Image 1
Mercure Exeter Rougemont Hotel - Image 2
Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4
Queen Street, EX43SP EXETER, Reino Unido

Descrição

Extras do hotel

  • 98 quartos recém-renovados com quartos Privilege e Suítes Junior disponíveis

  • Localização no centro da cidade, perto da rua Exeter High e do bairro de compras Princesshay.

  • 9 espaços para reuniões, ideal para reuniões ou eventos de 2 a 250 convidados.

  • Bar e restaurante do hotel com culinária internacional, perfeito para chás da tarde.

  • Ao lado da Exeter College e da Universidade de Exeter, ideal para negócios ou lazer.

Nossas acomodações

Localização do hotel

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
Reino Unido

GPS:50.72575, -3.533418

Telefone
Fax +44 1392 410237

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

DRAKES

Nosso restaurante serve culinária britânica e europeia moderna com uma ampla seleção de vinhos da nossa coleção Flavours from the Cellar.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.1/5  555 comentários

Classificação no TripAdvisor  3.5/5  936 comentários

Late December stay

Classificação TripAdvisor 2.0/5

Kim W Romântica - Avaliação certificada TripAdvisor

Reall shame hotel use to be lovely hotel years ago. Husband and I stayed one night, greeted my lovely lady at reception ( Office manager) We ate out due to terrible reviews regarding dinner, thought to play it safe. Came back for one last drink. I don’t think staff know what iron is? Shame to see uniform all messy. Bar area for very messy and dirty. Girl who served us didn’t smile once. During night we didn’t sleep well due to slamming of doors. Trying to catch up on sleep woken by cleaner knocking at door. Hours until we needed to check out. Breakfast could be better. Nothing fresh, oh except fried eggs. Scrambled were over cooked, grey and pale. I don’t think I’ll recommend this hotel to family or friends until place updated and staff trained.

Terrible expensive evening.

Classificação TripAdvisor 1.0/5

Paul C Avaliação certificada TripAdvisor

We had our work Christmas Dinner here, a very disappointing experience. The place was very crowded and noisy, incorporating other Companies, packed in tightly. Meal was okay, but very meagre portions. There was a disco after the meal, but this was ruined by grumpy looking security guards wandering around the whole evening. One of my work colleagues was accused of having a hip flask, she certainly didn't and doesn't even own one? This may have been a case of mistaken identity, as she was also refused drinks at the bar, for no apparent reason. People were drinking and trying to enjoy the party, but she had done nothing wrong, and certainly wasn't too drunk to serve. This resulted in many of us leaving early, I certainly would not recommend this Hotel, as staff are very unreasonable. An expensive meal ruined by them.

Dear N3050WUpaulc Thank you for letting us know of your experience attending one of the Christmas Party events at the Rougemont Hotel. We appreciate all of your feedback and allowing us the opportunity to reply. We will most definitely share your concerns with the Security team who are there to support the team in delivering on the evening and have indeed done so throughout December ensuring the safety for both our guests and staff. Please feel free in contacting the hotel direct with your concerns so that we may investigate more thoroughly. Once again thank you for taking the time in letting us know of your concerns and take this opportunity in wishing you a Merry Christmas. Kind Regards Mark Postlethwaite

Nice staff, mediocre food

Classificação TripAdvisor 2.0/5

Traveler828959 Avaliação certificada TripAdvisor

Went for a Christmas party. Was very excited about food, but when our Christmas dinner came out it was borderline inedible. Everything was massively undercooked, apart from the sprouts which were overboiled and somehow stringy and spongey at the same time. The roast potatoes looked like they had only been lightly boiled, the stuffing was white, with no crispiness whatsoever, the meat was pale, the pigs in blankets limp. On the plus side, the staff were very friendly.

Dear Traveler828959 Thank you for your feedback following your Christmas event at the hotel. I was disappointed to read of your concerns and will share with the kitchen brigade so that they may review the main meal. However on a more positive note I was pleased to note that the team came in for praise and will share that with them as I am sure that this will serve as great motivation as we continue through the busy Festive season. Kind Regards Mark Postlethwaite

Bel hotel vieux style avec le comfort moderne

Classificação TripAdvisor 5.0/5

R8709CNjacquelinel Família - Avaliação certificada TripAdvisor

Bel hotel style début du XXème siècle avec toutefois le comfort attendu pour un Mercure. Personnel très agréable. Emplacement idéal devant gare centrale d'Exeter, entre centre ville et université.

Dear Njacquelinel We appreciate you taking the time in letting us know of your recent stay We were pleased to read that our very pleasant staff looked after you during your visit and that you benefited from our central location opposite Exeter Central Station, between the city centre and the university. We hope to welcome you back sometime in the future. Kind Regards Mark Postlethwaite

Não repetir

Classificação TripAdvisor 2.0/5

HelgadeSousa Negócios - Avaliação certificada TripAdvisor

Cheguei ao hotel na segunda feira e o check in não foi acolhedor. Atribuiram o quarto 204 e não avisaram que tinha de subir escadas, vusto ter uma mala grande. Acho que essas informações têm de ser ditas ao cliente. No quarto, a sanita estava suja. Desci à receção e pedi que fosse alguém ao quarto para limpar. Disseram que iam mandar alguém. Quando voltei ao quarto depois do jantar, estava igual. Eu tive de limpar, para poder utilizar a sanita. A cama tinha cabelos. Também tive eu de sacudir para poder dormir. No restaurante do hotel, quando entrei para jantar, não fui cumprimentada, apesar de ter dado boa noite. Na minha opinião, para um Mercure, deveria ser standard cumprimentar os clientes. A preocupação do staff foi, trazer a conta antes da comida ser servida. Não gostei e acho que para o tipo de hotel, o serviço poderia ser melhor.

Dear HelgadeSousa Thank you so much for taking the time to write your reply. We do have a lift at the hotel so I'm sorry that this wasn't pointed out to you. I'd be happy to discuss your feedback with you directly. Please feel free to contact me at the hotel. Kind regards Nicholas Bees General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.139 comentários 9/10 Localização
  • 1.433 comentários 6/10 Quarto
  • 1.066 comentários 8.7/10 Serviço
  • 8 comentários 9.5/10 Wifi
  • 752 comentários 5.3/10 Conforto
  • 516 comentários 5.4/10 Limpeza
  • 444 comentários 5.3/10 Comodidades
  • 386 comentários 6.5/10 Café da manhã

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Todos os nossos hotéis em Exeter

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.