Ocena klientów 4.0/5 Liczba opinii: 6 981
hotel certyfikowany ALLSAFE
Located opposite Exeter Central train station
Drakes Restaurant offers a choice of brasserie-style meals
6 dedicated meeting rooms accommodating up to 250 guests
Wedding facilities capable of accommodating 250 guests
Central location, with plenty of nearby attractions
Zameldowanie od: 14h00
Wymeldowanie do: 12h00
Kontaktowy adres e-mail :firstname.lastname@example.org
Zameldowanie od: 14h00
Wymeldowanie do: 12h00
At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.
Standard Double Room
Standard Twin Room
Privilege King Room
Standard Single Room
Liczba sal konferencyjnych: 6
Maks. rozmiar: 229 m²
Maks. pojemność: 250 osoby
Maks. liczba uczestników bankietu: 250 osoby
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
1AR123456 02/09/2021 Opinia zatwierdzona w TripAdvisor
The Hotel is clean and the staff helpful. The building and facilities are in need of renovation. Carpets are threadbare furniture aging and there are several minor maintenance issues. We had three rooms which did not represent value, small and the noisy kitchen extract directly outside the rooms stopped at after midnight and started at 6.30am, okay if you are late to bed and an early riser. If we had been paying €80 rather than €250 a night, all this would have been tolerable. We reported the issues, including damage to the walls and door of one rooms and got a 10% discount which was minimal.
Used to be a lovely hotel but a bit sad now
Edpurser 16/08/2021 Opinia zatwierdzona w TripAdvisor
Rougemont was a lovely hotel but all a bit sad now. Carpet on main stair case frayed. Bed was a great size but mattress tired and with covid (no fault of there own) no daily cleaning. Breakfast was nice and great service there. Difficult to get into the car park and now they charge £12 daily/nightly charge and a cheaper rate found round the corner in nearby car park. Overall Exeter is a beautiful city with green fields in view wherever you look and the Rougemont would be perfect if desperately needed monies spent on the property. Front of house and desk staff were very helpful, friendly, approachable and welcoming.
A beautiful building that had a tired interior.
mrsnellyg2021 11/08/2021 Opinia zatwierdzona w TripAdvisor
While our room was lovely the main parts of the hotel were tired and needed a general spruce up - carpets needed replacing on the stairs as they have become thread bearn. The staff were absolutely lovely and knowledgeable and nothing was too much trouble.
franstacey 23/07/2021 Opinia zatwierdzona w TripAdvisor
We thoroughly enjoyed our stay, as always, apart from the noise from the street, well into the early hours. Bars are close by and all the bikers seemed to be visiting 'Angels' the nights we were there,. It was a very hot couple of days, so we had no option, but to keep the windows open. A fan would have been a help.
dlc0urt 11/08/2020 Opinia zatwierdzona w TripAdvisor
We stayed here in 2019 as a base for exploring the surrounding area and had a great time and had no complaints about the hotel or service. This year was very different and whilst it is a very different world we live in right now and the staff were clearly trying their best in an unprecedented situation, it was the little things that, for us, let he hotel down. When we booked, there was no mention (on the website) that the great buffet breakfast we had last year was now replaced with a 'continental' doggie-bag. Whilst we were there, lots of guests cancelled and asked for the breakfast charge to be refunded because the quality of that continental doggie-bag was poor - certainly not 4* quality regardless of the Covid situation. You could tell from the receptionist response that they were used to people asking to cancel it. On our penultimate day a choice of bacon or sausage bap was added to the continental doggie-bag. Sadly the rolls were dry as a bone and not even buttered. We had a 'privilege' room which was supposed to include free soft drinks from the fridge but we were told that this had been withdrawn 'because of Covid'. I think this was more about cost-cutting (understandable in the circumstances) but again this was not on the website and not what you expect from a 4* hotel. Other minor issues include shower leaking over bathroom floor and slowly rotting bath surround, peeling ceilings, phone in room didn't work, toilet flush broken when we checked in (fixed within a day by maintenance), lack of tea and coffee supplies - you could replenish these yourself from the reception, but it was pretty much empty every day. We only saw 3 staff during our stay - all front of house - they were as helpful as they could possibly be and were clearly doing multiple jobs owing to reduce staff numbers. Had it not been for them the review would be far worse. Ok, so it is a different world and staff are trying hard in a very different way of operating. I come from a service industry background and rarely grumble because I have seen it from the other side, but we were very disappointed and will unlikely stay here again. For what we paid, we could have stayed at a Travelodge because that is pretty much what it felt like. Certainly not a 4* Lastly - nothing the hotel can do about this but the seagulls nesting outside are a nightmare and made for some of the worst nights sleep I have ever experienced in a hotel!
Najnowsze opinie: 20
Odległość 698 m