Ocena klientów 4.0/5 Liczba opinii: 6 981
hotel certyfikowany ALLSAFE
Located opposite Exeter Central train station
Drakes Restaurant offers a choice of brasserie-style meals
6 dedicated meeting rooms accommodating up to 250 guests
Wedding facilities capable of accommodating 250 guests
Central location, with plenty of nearby attractions
Zameldowanie od: 14h00
Wymeldowanie do: 12h00
Kontaktowy adres e-mail :
Zameldowanie od: 14h00
Wymeldowanie do: 12h00
At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.
Standard Double Room
Standard Twin Room
Privilege King Room
Standard Single Room
Liczba sal konferencyjnych: 6
Maks. rozmiar: 229 m²
Maks. pojemność: 250 osoby
Maks. liczba uczestników bankietu: 250 osoby
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
dlc0urt 11/08/2020 Opinia zatwierdzona w TripAdvisor
We stayed here in 2019 as a base for exploring the surrounding area and had a great time and had no complaints about the hotel or service. This year was very different and whilst it is a very different world we live in right now and the staff were clearly trying their best in an unprecedented situation, it was the little things that, for us, let he hotel down. When we booked, there was no mention (on the website) that the great buffet breakfast we had last year was now replaced with a 'continental' doggie-bag. Whilst we were there, lots of guests cancelled and asked for the breakfast charge to be refunded because the quality of that continental doggie-bag was poor - certainly not 4* quality regardless of the Covid situation. You could tell from the receptionist response that they were used to people asking to cancel it. On our penultimate day a choice of bacon or sausage bap was added to the continental doggie-bag. Sadly the rolls were dry as a bone and not even buttered. We had a 'privilege' room which was supposed to include free soft drinks from the fridge but we were told that this had been withdrawn 'because of Covid'. I think this was more about cost-cutting (understandable in the circumstances) but again this was not on the website and not what you expect from a 4* hotel. Other minor issues include shower leaking over bathroom floor and slowly rotting bath surround, peeling ceilings, phone in room didn't work, toilet flush broken when we checked in (fixed within a day by maintenance), lack of tea and coffee supplies - you could replenish these yourself from the reception, but it was pretty much empty every day. We only saw 3 staff during our stay - all front of house - they were as helpful as they could possibly be and were clearly doing multiple jobs owing to reduce staff numbers. Had it not been for them the review would be far worse. Ok, so it is a different world and staff are trying hard in a very different way of operating. I come from a service industry background and rarely grumble because I have seen it from the other side, but we were very disappointed and will unlikely stay here again. For what we paid, we could have stayed at a Travelodge because that is pretty much what it felt like. Certainly not a 4* Lastly - nothing the hotel can do about this but the seagulls nesting outside are a nightmare and made for some of the worst nights sleep I have ever experienced in a hotel!
Getaway690281 Business - 14/03/2020 Opinia zatwierdzona w TripAdvisor
Lovely hotel, nothing to complain about other than the creaky floors! i could hear and feel my neighbours walking around and the corridor was terrible. Appreciate this is an old building but the floorboards do need attantion. Really odd detail in shower - the screen/shower head was over the bath at the other end of the loo which made it VERY difficult to get into, water leaked out of side of screen and flooded the bathroom also.
Lovely modern room
GrahamG563 Business - 09/03/2020 Opinia zatwierdzona w TripAdvisor
Nice hotel, lovely newly decorated room, With a lovely welcoming fresh smell. Large very comfortable bed, and the room was very quiet even though I was on the front of the hotel. Breakfast was good, although the service could be improved with tea running out and items on the buffet. These were refreshed when mentioned, but would suggest more regular checking so that customers do not have to point out and wait.
Birthday in Exeter
kar3kar 27/01/2020 Opinia zatwierdzona w TripAdvisor
Professional and friendly reception team, room had been upgraded, lovely room. Breakfast team also friendly and professional. Didn’t dine this time so can’t comment. Hotel situation convenient for the train station and minutes away from the city centre.
Perfectly Placed Hotel. Very efficient staff.
CatherineCat71 Couples - 09/01/2020 Opinia zatwierdzona w TripAdvisor
We really enjoyed our stay at the Mercure Rougemont in Exeter. It is perfectly placed and benefits from some great independent bars and cafes close by. We found the staff to be incredibly helpful and cheerful and look forward to a return visit later in the year. It was good to see that the hotel has had some redecoration since our last visit a couple of years ago.
Najnowsze opinie: 20
Odległość 698 m