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Mercure Exeter Rougemont Hotel 4 gwiazdki

Ocena klientów 4.0/5 Liczba opinii: 6 981

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Mercure Exeter Rougemont Hotel
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+ 16 Usługi

O hotelu

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Hotel z całkowitym zakazem palenia
  • EXETER AIRPORT Płatne usługi
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pranie chemiczne Płatne usługi
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 2
  • Obsługa hotelowa
  • Automaty z przekąskami i napojami
Usługi biznesowe
  • Sale konferencyjne: 6
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP exeter
wielka brytania

Tel: +4408713769018

Faks: (+44)08713769118

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • EXETER BUS STATION : 

  • Samolotem

    EXETER AIRPORT W 9km / 6 mil - Płatne transport

  • Pociągiem

    EXETER CENTRAL W 0,16km / 0,1 mil

Pozycja GPS:50.72575, -3.533418

Nasze pokoje

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Nasze restauracje i bary

DRAKES

Rodzaj serwowanej kuchni: Bistro

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

DRAKES BAR

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

NELSONS LOUNGE

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 6

  • Maks. rozmiar: 229 m²

  • Maks. pojemność: 250 osoby

  • Maks. liczba uczestników bankietu: 250 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Exeter Rougemont Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.0/5

Liczba opinii: 6 981

Ocena TripAdvisor 3.5/5

Liczba opinii: 685

Tired Hotel

Ocena na stronie TripAdvisor 2.0/5

1AR123456 02/09/2021 Opinia zatwierdzona w TripAdvisor

The Hotel is clean and the staff helpful. The building and facilities are in need of renovation. Carpets are threadbare furniture aging and there are several minor maintenance issues. We had three rooms which did not represent value, small and the noisy kitchen extract directly outside the rooms stopped at after midnight and started at 6.30am, okay if you are late to bed and an early riser. If we had been paying €80 rather than €250 a night, all this would have been tolerable. We reported the issues, including damage to the walls and door of one rooms and got a 10% discount which was minimal.

Used to be a lovely hotel but a bit sad now

Ocena na stronie TripAdvisor 3.0/5

Edpurser 16/08/2021 Opinia zatwierdzona w TripAdvisor

Rougemont was a lovely hotel but all a bit sad now. Carpet on main stair case frayed. Bed was a great size but mattress tired and with covid (no fault of there own) no daily cleaning. Breakfast was nice and great service there. Difficult to get into the car park and now they charge £12 daily/nightly charge and a cheaper rate found round the corner in nearby car park. Overall Exeter is a beautiful city with green fields in view wherever you look and the Rougemont would be perfect if desperately needed monies spent on the property. Front of house and desk staff were very helpful, friendly, approachable and welcoming.

A beautiful building that had a tired interior.

Ocena na stronie TripAdvisor 3.0/5

mrsnellyg2021 11/08/2021 Opinia zatwierdzona w TripAdvisor

While our room was lovely the main parts of the hotel were tired and needed a general spruce up - carpets needed replacing on the stairs as they have become thread bearn. The staff were absolutely lovely and knowledgeable and nothing was too much trouble.

Short Stay

Ocena na stronie TripAdvisor 5.0/5

franstacey 23/07/2021 Opinia zatwierdzona w TripAdvisor

We thoroughly enjoyed our stay, as always, apart from the noise from the street, well into the early hours. Bars are close by and all the bikers seemed to be visiting 'Angels' the nights we were there,. It was a very hot couple of days, so we had no option, but to keep the windows open. A fan would have been a help.

Dissapointed

Ocena na stronie TripAdvisor 2.0/5

dlc0urt 11/08/2020 Opinia zatwierdzona w TripAdvisor

We stayed here in 2019 as a base for exploring the surrounding area and had a great time and had no complaints about the hotel or service. This year was very different and whilst it is a very different world we live in right now and the staff were clearly trying their best in an unprecedented situation, it was the little things that, for us, let he hotel down. When we booked, there was no mention (on the website) that the great buffet breakfast we had last year was now replaced with a 'continental' doggie-bag. Whilst we were there, lots of guests cancelled and asked for the breakfast charge to be refunded because the quality of that continental doggie-bag was poor - certainly not 4* quality regardless of the Covid situation. You could tell from the receptionist response that they were used to people asking to cancel it. On our penultimate day a choice of bacon or sausage bap was added to the continental doggie-bag. Sadly the rolls were dry as a bone and not even buttered. We had a 'privilege' room which was supposed to include free soft drinks from the fridge but we were told that this had been withdrawn 'because of Covid'. I think this was more about cost-cutting (understandable in the circumstances) but again this was not on the website and not what you expect from a 4* hotel. Other minor issues include shower leaking over bathroom floor and slowly rotting bath surround, peeling ceilings, phone in room didn't work, toilet flush broken when we checked in (fixed within a day by maintenance), lack of tea and coffee supplies - you could replenish these yourself from the reception, but it was pretty much empty every day. We only saw 3 staff during our stay - all front of house - they were as helpful as they could possibly be and were clearly doing multiple jobs owing to reduce staff numbers. Had it not been for them the review would be far worse. Ok, so it is a different world and staff are trying hard in a very different way of operating. I come from a service industry background and rarely grumble because I have seen it from the other side, but we were very disappointed and will unlikely stay here again. For what we paid, we could have stayed at a Travelodge because that is pretty much what it felt like. Certainly not a 4* Lastly - nothing the hotel can do about this but the seagulls nesting outside are a nightmare and made for some of the worst nights sleep I have ever experienced in a hotel!

overnight stay

Ocena na stronie TripAdvisor 3.0/5

Getaway690281 Business - 14/03/2020 Opinia zatwierdzona w TripAdvisor

Lovely hotel, nothing to complain about other than the creaky floors! i could hear and feel my neighbours walking around and the corridor was terrible. Appreciate this is an old building but the floorboards do need attantion. Really odd detail in shower - the screen/shower head was over the bath at the other end of the loo which made it VERY difficult to get into, water leaked out of side of screen and flooded the bathroom also.

Lovely modern room

Ocena na stronie TripAdvisor 5.0/5

GrahamG563 Business - 09/03/2020 Opinia zatwierdzona w TripAdvisor

Nice hotel, lovely newly decorated room, With a lovely welcoming fresh smell. Large very comfortable bed, and the room was very quiet even though I was on the front of the hotel. Breakfast was good, although the service could be improved with tea running out and items on the buffet. These were refreshed when mentioned, but would suggest more regular checking so that customers do not have to point out and wait.

Birthday in Exeter

Ocena na stronie TripAdvisor 4.0/5

kar3kar 27/01/2020 Opinia zatwierdzona w TripAdvisor

Professional and friendly reception team, room had been upgraded, lovely room. Breakfast team also friendly and professional. Didn’t dine this time so can’t comment. Hotel situation convenient for the train station and minutes away from the city centre.

Perfectly Placed Hotel. Very efficient staff.

Ocena na stronie TripAdvisor 5.0/5

CatherineCat71 Couples - 09/01/2020 Opinia zatwierdzona w TripAdvisor

We really enjoyed our stay at the Mercure Rougemont in Exeter. It is perfectly placed and benefits from some great independent bars and cafes close by. We found the staff to be incredibly helpful and cheerful and look forward to a return visit later in the year. It was good to see that the hotel has had some redecoration since our last visit a couple of years ago.

difficult to rate

Ocena na stronie TripAdvisor 3.0/5

Lynn C Couples - 08/01/2020 Opinia zatwierdzona w TripAdvisor

Lots of good things about this hotel - lovely staff, parking and a fab breakfast. However we have had issues with bedding twice now. This time there was a mattress protector but it was very stained and apparently pillow protectors are not supplied by the company as a given. The duty manager sorted out our issues brilliantly - thank you Kat

friendly service

Ocena na stronie TripAdvisor 4.0/5

chos3 Couples - 02/01/2020 Opinia zatwierdzona w TripAdvisor

friendly service and comfortable room, very good location for town. Been before and will definitely be back again. The breakfast was good and the waitresses attentive and helpful. The room was comfortable and warm

Xmas stay, room and location perfect ct,.

Ocena na stronie TripAdvisor 4.0/5

Roy G Couples - 25/12/2019 Opinia zatwierdzona w TripAdvisor

Booked dinner bed and breakfast Evening meal had to be cancelled due to no atmosphere in dining room actually reminded us of faulty Towers no condiments, table not laid even though we had pre booked. Lovely room and reception staff were great just dissappinted in the evening meal experience

So average

Ocena na stronie TripAdvisor 2.0/5

PhillyP1 Business - 15/12/2019 Opinia zatwierdzona w TripAdvisor

You walk into a beautiful reception area and it goes downhill from there, everything about the hotel was average from the room to the bar to the breakfast, TV didn’t work in the room, no hot water in the shower and the hotel and street outside are very noisy, a 2 star hotel in a 5 star location.

Dinner was an issue

Ocena na stronie TripAdvisor 4.0/5

3anita Couples - 09/12/2019 Opinia zatwierdzona w TripAdvisor

We had a lovely stay and would have given this property a score of five but had an issue with a dinner reservation. I booked the dinner reservation several weeks before our stay and also checked the reservation when we arrived. There were signs up explaining that there were Christmas functions on which could mean an increase in noise until 1.00a.m. We were not however told that we would not be able to have dinner in the restaurant and the notices in the lift advertised the restaurant as being open. On the night in question we went into the bar to have a pre-dinner drink only to be asked which table we would like to sit at which confused us as we were expecting to go through to the restaurant. There was in fact only one table that was not covered in glasses and that was by the door where Christmas party guests were coming in and out. There was also only a bistro menu available. It was a shame this happened, had we been advised when we made the dinner reservation that the restaurant was not available we would have made the reservation for the first night we were there and not the last. I would still recommend this hotel for comfort, location and facilities.

Peut etre

Ocena na stronie TripAdvisor 3.0/5

IAN G Couples - 08/12/2019 Opinia zatwierdzona w TripAdvisor

Although The Rougemont is perfectly adequate, having known it in the past, it has gone down-market. No doubt this is what suits the group, but it did not suit me as a private, non-corporate guest. I had expected something better from a once grand Victorian watering hole. The food appears to be bog standard and nowhere in the hotel itself can you buy a decent pint of real ale. I was disappointed and shall not stay there again.

Comfortable, central and cheerful helpful staff

Ocena na stronie TripAdvisor 4.0/5

Lesley P Couples - 07/11/2019 Opinia zatwierdzona w TripAdvisor

Our second stay here, a very nice hotel in an excellent position for walking out in Exeter and right opposite train station. Premier King room very comfortable with a great bed, breakfast lots of good choices and the staff very welcoming and willing to help.

Dear Lesley P Thank you so much for posting your kind feedback. We appreciate you taking the time and I'm so pleased that you enjoyed your second visit - I do hope that we can welcome you back for a third! Kind regards Nicholas Bees General Manager

Very disappointing!

Ocena na stronie TripAdvisor 2.0/5

Scenic624465 Couples - 06/11/2019 Opinia zatwierdzona w TripAdvisor

Stayed at the hotel for 2 nights. We paid in advance for 4 restaurant meals....on Friday night we found out there is no restaurant at this hotel! We had to park in a public carpark as there was no parking onsite. Most drinks in the bar had run out. House keeping tapped on the door and proceeded to walk straight in at 3.09pm on the Saturday afternoon! The list goes on. Staff tried to address the issues as we flagged them up. So disappointing after both taking a day off work for a lovely relaxing weekend in Exeter.

Thank you so much for your feedback. I'm glad that I had the opportunity to feedback to you directly on another review site. Kind regards Nicholas Bees General Manager

Exeter

Ocena na stronie TripAdvisor 5.0/5

janfletcher74 Solo travel - 21/10/2019 Opinia zatwierdzona w TripAdvisor

A very pleasant stay, thank you. Quite spacious for a single room. Shame it was only one night! Everything fine with most friendly and helpful staff. Hope to call again soon Location was perfect for my visit to Exeter.

Dear Janfletcher74 Thank you very much for taking the time to post your feedback. I'm so pleased to see that you enjoyed your time here and thank you for the comments about our team. We hope to see you again soon! Kind regards Nicholas Bees General Manager

Good location, but service needs improvement

Ocena na stronie TripAdvisor 3.0/5

supersteve2015 Friends getaway - 07/10/2019 Opinia zatwierdzona w TripAdvisor

Location good as just across the road for the station. Classic building with very grand looking meeting rooms. Bedroom was modern obviously refurbished not too long ago. Bed was very comfortable. We were meeting up with friends who have limited mobility and spent quite a lot of time the lounge and bar areas. We were very disappointed by the service. Just getting a cup of tea in the lounge took ages and the attitude of most of the staff was very unfriendly. There was no separate dining room in the evening and so all meals were served in the bar area with a limited menu. The food was good after what seemed to be along wait. This hotel needs to start doing a lot of staff training to provide some customer service.

Dear Supersteve2015 Thank you very much for your considered review and thank you for your comments. I shall certainly pass them on to the Food and Beverage Team to ensure that we're continually improving the service that we offer. Thank you once again Kind regards Nicholas Bees General Manager

Enjoyable stay.

Ocena na stronie TripAdvisor 4.0/5

2annk Friends getaway - 25/09/2019 Opinia zatwierdzona w TripAdvisor

Fabulous and warm welcome by some excellent reception staff. Rooms good and clean. Breakfast offer extensive, but disappointed that the hotel no longer uses teapots. Also disappointed that there appeared to be no consideration to climate issues, especially as there was s large demonstration outside hotel as I arrived. Single use plastics still used in bathrooms and no notices about reusing towels. Also welcome letter and its envelope was unnecessary and I hope it found its way to recycling bin.

Najnowsze opinie: 20

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