Mercure Paignton Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 500

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Mercure Paignton Hotel - Image 1
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22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Opis

O hotelu

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Nasze pokoje

Lokalizacja hotelu

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

Pozycja GPS:50.4375, -3.5578

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 1 500

Ocena TripAdvisor  3.9/5  Liczba opinii: 322

Great Rooms spoilt by the breakfast experience.

Ocena na stronie TripAdvisor 3.0/5

jennie b Opinia zatwierdzona w TripAdvisor

The rooms were lovely, the privilege room had a lovely view of the bay, the accessible room & wet room were a great size although the room was rather dark. The stay was let down by cold breakfasts each morning. Although, staff were made aware by guests nothing improved & by the third day one of us only had cereal as it was unpleasant eating a cold “hot” breakfast. An expensive start to the days for a very poor experience.

Dear P0lly1957 Thank you for sharing your feedback. We're pleased to hear that you enjoyed the comfort of our rooms and the stunning bay views. However, we sincerely regret that the breakfast experience did not meet expectations. Serving hot food at the right temperature is a priority, and we're disappointed to learn that this issue persisted despite staff being informed. Your comments will be reviewed to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. With best wishes Jason

Escape to the Seaside

Ocena na stronie TripAdvisor 5.0/5

richardtM7518WI Rodziny - Opinia zatwierdzona w TripAdvisor

We booked 3 nights sea view room with breakfast, service and friendliness of the staff was fantastic the food excellent and our rooms were spotless with brilliant views. We were checked in by Chloe who made us so welcome and explained all of the facilities, breakfast times and parking charges leaving nothing vague. Location is excellent flat and lift from car park to all floors was so useful. We will return very soon.

Dear richardtM7518WI Thank you for your fantastic review! We’re delighted to hear that you had such a wonderful stay and enjoyed the stunning sea views, excellent food, and spotless rooms. It’s great to know that Chloe made you feel welcome and provided all the details you needed for a smooth and enjoyable experience. We’re also pleased that our location and lift access made your stay even more convenient. We truly appreciate your kind words and look forward to welcoming you back very soon! With best wishes Jason

Sneaky Charges Beware

Ocena na stronie TripAdvisor 1.0/5

Daliah B Rodziny - Opinia zatwierdzona w TripAdvisor

Be very careful when booking to stay with dogs. I booked to stay with two chihuahuas for five nights. When I booked through Booking.com, their own Q&A stated £15 per dog. You can therefore imagine my surprise when I received a confirmation email stating £15 per dog per night. I have two issues with this. First, this is not a nominal charge, £150 should be clearly communicated on the booking page and not casually mentioned after completion. Second, I understand that dogs include extra cleaning but £30 per night is in my opinion excessive, more so when it is a ‘surprise’. I have lodged a complaint with Head Office as I believe that this practice is rather sneaky. They also refused to release me from the non-refundable booking. I understand the terms of the contract but this would have been a goodwill gesture considering my complaint, especially as I raised it on the same day.

Dear Daliah B Thank you for bringing this to our attention. We are sorry to hear that the pet charges were not communicated as clearly as expected, and we appreciate you sharing your concerns. Transparency in pricing is very important, and we understand how frustrating unexpected costs can be. Your feedback will be taken into account as we review how this information is presented to ensure greater clarity for future guests. We would like the opportunity to discuss this matter with you directly and explore how we can assist you further. Please contact me directly at jason.parry@accor.com, and I will personally look into the situation for you. We appreciate the chance to address your concerns and work towards a resolution. Thank you again for your time, and we hope to improve your experience. With best wishes Jason

Constructive feedback

Ocena na stronie TripAdvisor 4.0/5

Aaron A Opinia zatwierdzona w TripAdvisor

I stayed in Paignton last week with my partner. I am a Chef at another Mercure Hotel, we enjoyed the stay, however there are a few things I would like to share my views on. Firstly, the room seemed like it hadn't been dusted since the last occupancy as there was dust almost everywhere in the bedroom. The room itself was really nice and modern and inviting, we enjoyed the walk in shower, however the shower screen in my opinion needs to be all the way down to the floor to prevent the water running over the drain. The housekeepers on shift were very helpful when I asked for little things such as extra toilet paper. In the restaurant, I managed to try most of the items on the menu, including the sandwiches. The roast beef sandwich lists mustard mayo and pickled onion, however the onion seemed like it touched pickling liquid but hadn't been pickled long enough and both my partner and I only had mayo in the sandwich, there was no trace of mustard whether be taste, or colour. Although not on the menu, my partner had issues with his stomach, therefore asked if he could have a bowl of just ice cream and was happy to pay for it. For some reason it seemed like a problem from the kitchen, but it shouldn't of been because ice cream is served on the desserts, so even if the kitchen only had say vanilla, he would of been happy with say three scoops of vanilla and charged for it. I ordered the gammon on two occasions which was served with ketchup. The first time I asked for BBQ sauce and it had to be bought over from the Ibis next door. The second time there wasn't that offer, another waiter I asked checked the kitchen and just said there wasn't any. Couple of the nights, there was a chef out in the restaurant talking to customers it seemed he knew as friends. Both nights he wore the same jacket with rips at the bottom on the back. We overheard a conversation where there was a walk in, and the chef said they were too busy. You are not busy, when most of your tables have been served and you've left your team in the kitchen while your out chatting to the same person a couple of times in the same service. Also he needs another chef jacket. The waiter in the restaurant who stood out the most was Alex. He seemed new to the floor, but he performed the best out of everyone. He needed an extra body on the floor. He was the only person asking about allergies and dietaries when he sat us down, he tried to keep the mood happy and was very attentive and remembered drinks orders which gave the experience a bit of a personal touch. Everyone else ( Including people who looked like managers/supervisors), delivered food to the wrong tables a few times, didn't ask about allergens and didn't pay attention. I sent a burger back because I couldn't have the cheese. Upon payment, the waiter recognised the no cheese note but then still bought it out with the cheese and admitted he knew but then forgot. On breakfast, I recommended the coffee sticks to be used as well as the machine as there will be people like myself who struggle to digest the coffee dispensed from the machines as it's too strong. The receptionist's reply was that they don't do this as more people will want to have a coffee made for them. This answer does not make sense. The sticks are in the room, if you already have them in the building and you make them available in the restaurant as well, your less likely to be asked for them. Overall we did enjoy the stay, however I think there needs to be training on allergens and staff need to be a bit more aware of what they are doing. Having said this, I would be more than happy to return. Kind Regards Aaron

Dear Aaron, Thank you for taking the time to share your detailed feedback about your stay with us. We truly appreciate your constructive insights, especially given your expertise as a chef within the Mercure brand. Firstly, I sincerely apologise for the dust in your room. Cleanliness is a top priority for us, and I will ensure our housekeeping team reviews their procedures to prevent this from happening in the future. I’m pleased to hear that our housekeepers were helpful when you needed extra amenities. Regarding your experience in the restaurant, I appreciate your detailed comments on the menu items. Your observations about the roast beef sandwich and BBQ sauce availability have been noted, and I will relay them to our kitchen team to ensure consistency. Additionally, your partner’s request for ice cream should have been accommodated with ease, and I regret that it was not handled as expected. Your feedback on allergens and dietary considerations is particularly important. It is concerning to hear that allergens were not consistently checked, and I agree that further training is needed in this area. Rest assured, we will be reviewing this with our team to improve our attentiveness. It's also disappointing to hear about the appearance and conduct of the chef in the restaurant. Professionalism and guest service are at the heart of our values, and your comments will be addressed internally to ensure our standards are upheld. On a positive note, I am pleased that Alex made a great impression on you. His dedication to customer service is commendable, and I will make sure he receives the recognition he deserves. Finally, I appreciate your suggestion regarding the coffee sticks at breakfast. Your reasoning makes complete sense, and I will discuss this with our team to see how we can improve our offerings. We value your feedback, and I’m glad to hear that despite some areas for improvement, you would be happy to return. We look forward to welcoming you again and hope to offer an even better experience next time. With best wishes Jason

Great modern Hotel on the Seafront

Ocena na stronie TripAdvisor 5.0/5

Blueboybob Couples - Opinia zatwierdzona w TripAdvisor

Second stay at this great Hotel very modern less than two years old staff very attentive and helpful, parking under the hotel is £15 per night with not too much space very tight. Evening meals are OK, not an extensive menu breakfast mainly buffet style but order fresh cooked any type of eggs and hash browns.

Dear Blueboybob, Thank you for choosing to stay with us again and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your second stay at our modern seafront hotel. We appreciate your kind words about our attentive and helpful staff. Providing excellent service is our top priority, and it’s always rewarding to hear that our efforts are recognised. We understand that parking can be a bit tight, and we appreciate your patience with this. We are continuously looking for ways to improve our guests' experience, and your feedback is valuable in this regard. It's great to know that you found our evening meals satisfactory and enjoyed the breakfast options. We strive to offer a variety of choices to cater to all our guests' preferences, and we’re glad you appreciated the option to order freshly cooked eggs and hash browns. Thank you once again for your review. We look forward to welcoming you back for another enjoyable stay in the future. With best wishes Jason

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 497 Liczba opinii 7.6/10 Lokalizacja
  • 2 222 Liczba opinii 8.2/10 Pokój
  • 2 040 Liczba opinii 7.8/10 Obsługa
  • 25 Liczba opinii 8.2/10 Internet
  • 1 158 Liczba opinii 6.2/10 Śniadanie
  • 1 068 Liczba opinii 5.6/10 Jedzenie
  • 962 Liczba opinii 7.5/10 Czystość
  • 692 Liczba opinii 9.5/10 Klimat

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