Mercure Paignton Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 526

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Mercure Paignton Hotel - Image 1
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Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, Wielka Brytania

Opis

O hotelu

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Nasze pokoje

Lokalizacja hotelu

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
Wielka Brytania

Pozycja GPS:50.4375, -3.5578

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 526

Ocena TripAdvisor  3.8/5  Liczba opinii: 397

Relaxing Seaside Escape for Two

Ocena na stronie TripAdvisor 5.0/5

Algis D Opinia zatwierdzona w TripAdvisor

We booked Mercure Paignton for a short couples break and were really impressed. The hotel feels calm and contemporary, with a lovely seafront setting that’s perfect for unwinding. Our room was stylish, quiet and very comfortable, with great views to wake up to. The bar and restaurant areas had a nice, relaxed atmosphere in the evenings, and the staff were professional without being overbearing. Everything felt well organised and thoughtfully done. A great spot for couples looking for a comfortable seaside stay.

Christmas break

Ocena na stronie TripAdvisor 5.0/5

inesee Couples - Opinia zatwierdzona w TripAdvisor

We stayed over Christmas as a couple and had a really enjoyable break. The hotel is modern, clean and in a great seafront location, perfect for winter walks along the beach. Our room was comfortable and well presented, and the staff were friendly and welcoming throughout our stay, even during the busy festive period. Breakfast was good with plenty of choice, and the Christmas atmosphere was a nice touch. Overall, a relaxing and pleasant stay – we’d happily return.

Lovely stay

Ocena na stronie TripAdvisor 5.0/5

424andymil Opinia zatwierdzona w TripAdvisor

Lovely hotel, exceptional staff, great selection for breakfast. Definitely will come back and recommend to my friends.

Very disappointing dogs before guests

Ocena na stronie TripAdvisor 1.0/5

debbie782 Opinia zatwierdzona w TripAdvisor

We stayed for a couple of nights and despite saying i was allergic to dogs at check in we were put in a room which as the night went on i struggled to breath in and we had to move.A dog had definately been in the room. We were then moved to the third floor where we were told no dogs can stay and the family 2 doors down came out their door with a dog! We were then moved to the fourth floor. Reception had sofas with dogs lying on them and even at breakfast an owner had a dog in their arms next to me when getting their food sorry but this is not hygenic and totally unfair to anyone with an allergy we were told we would be refunded, we weren’t. Very disappointed dogs are definately the priority at this hotel we were told guests stay and to save paying extra say they have dogs which is totally unfair to people who stay in the room after them as i found out.

Dear debbie782 Thank you for taking the time to share such detailed feedback. I am very sorry to hear about the difficulties you experienced during your stay, particularly given that you made us aware of your dog allergy at check‑in. You should never have been allocated a room where a dog had previously stayed, and I completely understand how distressing it must have been to feel unwell as a result. The further inconvenience of being moved multiple times, coupled with conflicting information about which floors are dog‑free, is unacceptable. Your experience highlights a breakdown in our communication and allocation processes, and I apologise sincerely for the disruption this caused. I have raised this with the team to ensure our room‑assignment procedures are tightened and that allergy‑related requests are handled with the seriousness they deserve. I am also concerned by your comments regarding dogs on the lobby furniture and the situation you encountered at breakfast. While we are a dog‑friendly hotel, hygiene and guest comfort must always remain the priority. Your feedback has been shared with our management team so that our policies and enforcement can be reviewed urgently. Finally, I am sorry to hear that the refund you were advised of has not been received. I will ensure this is followed up so the matter can be resolved, please could I ask that you contact me directly on jason.parry@accor.com in order to facilitate this. Thank you again for bringing these issues to our attention. Your experience does not reflect the standards we aim to uphold, and I hope we will have the opportunity to restore your confidence in the future. With best wishes Jason

Sea View Room

Ocena na stronie TripAdvisor 4.0/5

Kirsty D Opinia zatwierdzona w TripAdvisor

We stayed here for a couple days after Christmas. Check in was easy and room was sea view on 3rd floor. It was a lovely room with a great view but the windows were very dirty ( sea front location ) so not sure how often they are cleaned. Bathroom was nice but the shower flooded the whole room each time we used it. Bath robes in room ( one of which was dirty ) and one pair of slippers! The lifts were just outside our room and found the noise of those quite annoying .We ate dinner in the restaurant which was pleasant but no atmosphere as we were the only diners! Breakfast was not relaxing at all! It was just so so busy! The car park was very expensive so we parked elsewhere for a fraction of the price the hotel were charging. Overall nice stay but not sure we would return

Dear Kirstabelles Thank you for taking the time to share such a detailed account of your stay. I’m pleased to hear that check‑in was smooth and that you enjoyed the sea view from your room, but I’m very sorry that several aspects of your visit fell short of expectations. Your comments regarding the cleanliness of the windows, the flooding shower, and the condition of the bathrobes and slippers are all matters we take seriously. These are basic standards that should be consistently upheld, and I will be raising each point with our housekeeping and maintenance teams to ensure they are addressed promptly. I’m also sorry that the proximity to the lifts affected the comfort of your stay, and that your dining experience lacked atmosphere due to the quietness of the restaurant. Breakfast being overly busy and not providing a relaxing start to the day is equally disappointing, and we will review staffing levels and flow management to improve this. Regarding parking, I appreciate your feedback on the cost. We understand this can be a frustration, and your comments will be shared with the team as we continue to review our offering. While I’m glad to hear you found aspects of your stay enjoyable, it’s disappointing that the overall experience has left you unsure about returning. Your feedback is invaluable in helping us improve, and I hope we may have the opportunity to welcome you back for a more seamless and comfortable stay in the future. With best wishes Jason

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 388 Liczba opinii 7.8/10 Lokalizacja
  • 2 090 Liczba opinii 8/10 Pokój
  • 1 870 Liczba opinii 7.6/10 Obsługa
  • 24 Liczba opinii 8.3/10 Internet
  • 1 138 Liczba opinii 6.3/10 Śniadanie
  • 977 Liczba opinii 5.4/10 Jedzenie
  • 904 Liczba opinii 6.9/10 Czystość
  • 548 Liczba opinii 9.4/10 Klimat

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