黑多克美居酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 202 评论

保证最优惠房价
黑多克美居酒店 - Image 1
黑多克美居酒店 - Image 2
黑多克美居酒店 - Image 3
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Penny, LANE, WA119SG 黑多克, 英国

描述

酒店其他优惠

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • We are working towards being a Green Key certified which means we will meet a set of high stan

我们的客房

酒店位置

黑多克美居酒店

Penny, LANE
WA119SG 黑多克
英国

GPS:53.472972, -2.637943

电话
传真 +44 1942 559940

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  202 评论

TripAdvisor 评级  4.2/5  1,399 评论

Not recommended

Tripadvisor 评级 1.0/5

sandravnj 经 TripAdvisor 认证的评论

Cold rooms & expensive drinks. Our room was very cold even with the heating turned up high. The sheets & quilt cover was very cold to the touch. When ordering drinks at the bar we were charged £1.80 on top of the price for a service charge. We refused to pay this charge even though they tried to keep charging it every time we went to the bar. I would not recommend this hotel.

Dear sandravnj, Thank you for taking the time to share your feedback following your stay with us. Your comments regarding room temperature and bedding comfort are noted, as are your observations about drink pricing and the service charge applied at the bar. Feedback such as this is important in helping us review both guest comfort and how charges are communicated during service. While it is disappointing to read that your experience did not meet your expectations, we appreciate you sharing your perspective, as it contributes to our ongoing evaluation of guest experience and operational practices. Thank you again for providing your feedback. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Disappointment

Tripadvisor 评级 1.0/5

Mo A 经 TripAdvisor 认证的评论

I am currently staying at the Mercure Haydock Park Hotel for a couple of nights, and the experience has been very disappointing. The bed is extremely uncomfortable, the pillows are worn out, and the TV in the room is not working. The bathroom is in poor condition, with visible rust in the bathtub, which raises concerns about maintenance and cleanliness. These issues fall well below the standard expected from a Mercure brand . Based on my experience so far, I would not recommend this property, as there are far better alternatives available at a similar price.

Dear 357mohamedo, Thank you for taking the time to share your feedback during your stay with us. Your comments regarding room comfort, bedding, television functionality, and the condition of the bathroom are noted. Feedback of this nature is important, as it highlights areas where the guest experience has not aligned with expectations associated with the Mercure brand. As mentioned in other responses, we are currently implementing new operational processes alongside the early stages of a soft refurbishment programme. These works are focused on improving room condition, comfort, and overall presentation, and feedback such as yours helps inform where attention is most needed. While it is disappointing to read that your stay did not meet your expectations, we appreciate you sharing a clear account of your experience, as guest insight plays an important role in guiding ongoing improvements. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Lovely hotel but room needed a refurb

Tripadvisor 评级 4.0/5

Mariewarrington007 经 TripAdvisor 认证的评论

Stayed with a friend, suite was lovely but all except the bathroom really needed a refurbishment as it is looking very tired.

Dear Mariewarrington007, Thank you very much for taking the time to share your feedback following your stay with us. I’m pleased to hear that you and your friend enjoyed the suite and found the hotel lovely overall. Your comment regarding the condition of the room outside of the bathroom is noted and appreciated. As mentioned in other reviews, we are in the process of implementing new processes alongside the early stages of a soft refurbishment programme, and feedback such as yours helps us prioritise the areas most in need of attention. Thank you again for sharing your experience. We value your continued support and hope to welcome you back to Mercure Haydock Park Hotel in the future. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Afternoon tea

Tripadvisor 评级 5.0/5

J J 经 TripAdvisor 认证的评论

Had a lovely afternoon tea at the hotel. I forgot to tell them I don’t eat butter and they swapped my sandwiches with no bother. Didn’t use the pool but might do next time we book

Dear jjX6530JP, Thank you very much for taking the time to share your feedback following your afternoon tea with us. I’m delighted to hear that you enjoyed your experience and that our team were happy to swap the sandwiches for you without any fuss. Providing flexibility and accommodating our guests’ preferences is something we take pride in, so it’s lovely to know this was appreciated. We’d be delighted to welcome you back again, and hopefully next time you’ll have the opportunity to enjoy the pool as well. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Great Carvery Service

Tripadvisor 评级 5.0/5

Mark L 经 TripAdvisor 认证的评论

we have stayed here during our Xmas period as part of a big family group and taken part on the Xmas lunch carvery, great atmosphere, attentive staff and great food

Dear marklU3294CM, Thank you very much for taking the time to share your feedback following your Christmas stay with us. I’m delighted to hear that you and your family enjoyed the Christmas lunch carvery and that the atmosphere, food, and attentive service all contributed to a positive experience. It’s always lovely to know that large family gatherings are able to relax and enjoy special occasions together at the hotel. Thank you again for your kind comments. Your feedback will be shared with the team, and we look forward to welcoming you back to Mercure Haydock Park Hotel in the future. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

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其他网络用户评价我们的酒店

  • 242 评论 8.9/10 位置
  • 765 评论 5.6/10 房间
  • 1,074 评论 8.7/10 服务
  • 6 评论 8.8/10 上网
  • 273 评论 5.6/10 清洁度
  • 208 评论 4.8/10 性价比
  • 191 评论 5.9/10 早餐
  • 81 评论 3.8/10 运动休闲

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