Mercure Haydock Hotel 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.1/5 223 opiniones

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Mercure Haydock Hotel - Image 1
Mercure Haydock Hotel - Image 2
Mercure Haydock Hotel - Image 3
Mercure Haydock Hotel - Image 4
Penny, LANE, WA119SG HAYDOCK, Reino Unido

Descripción

Extras del hotel

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • We are working towards being a Green Key certified which means we will meet a set of high stan

Nuestros alojamientos

Localización del hotel

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
Reino Unido

GPS:53.472972, -2.637943

Teléfono
Fax +44 1942 559940

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.1/5  223 opiniones

Valoración de TripAdvisor  4.2/5  1.387 opiniones

Certificado de excelencia 2024

Title: Extremely Poor Service and Misleading Refund Communication

Nota de Tripadvisor 1.0/5

Lee3W33 Valoración certificada de TripAdvisor

We stayed at Mercure Haydock Park on 19–20 November 2025. After a very disappointing meal and grubby stay. we met with the General Manager the next morning. He was fair and agreed to issue a partial refund. Sadly, everything that came afterwards was unacceptable. Despite being told the refund would take 3–5 working days, the hotel did not process it for 8 days. During this time, my calls went unanswered and emails were ignored. When I finally received a reply, I was advised to “check with your bank” — yet it later became clear that the hotel had not processed the refund at all until a week after it was promised. Communication from the hotel and even Accor’s own customer care team was cold, dismissive, and lacked any empathy. I repeatedly had to chase for basic information, and the experience caused unnecessary stress and frustration. A real shame, because the conversation with the GM on the day was positive — but the follow-up service fell far below acceptable standards. This hotel has severe staffing issues and a dated hotel . Not clean the cobwebs in our suite were shocking .

Exceptional Meeting Experience

Nota de Tripadvisor 5.0/5

Kelly M Valoración certificada de TripAdvisor

We had a fantastic experience in the meeting room yesterday. Stephanie and the team did an exceptional job of looking after us from start to finish. The food and refreshments were great, and the space itself was spotless and comfortable. The presentation equipment was also extremely easy to use, which made the day run smoothly. I’d highly recommend this venue and look forward to booking again.

Gute Alternative zum Zentrum

Nota de Tripadvisor 4.0/5

beablk73 Valoración certificada de TripAdvisor

Ruhiges Hotel außerhalb gelegen, großer Parkplatz, Zimmer und Ausstattung sind gepflegt, Personal ist geschult, leider war an der Bar die Bierkühlung kaputt, das Flaschenbier war leider deutlich überteuert, Frühstück war okay mit Luft nach oben.

Dear beablk73, Thank you for taking the time to share your experience at our hotel. I’m glad to hear that you found our location peaceful and our staff attentive to your needs. We strive to maintain a high standard, and it’s rewarding to know that our clean, well-kept facilities made a positive impression. I sincerely apologize for the inconvenience you faced with the beer cooling issue at the bar and the pricing of the bottled beer. Your feedback is invaluable, and I will be sure to address this with our team to ensure improvements are made. As for breakfast, I appreciate your comments and am committed to enhancing our offerings for our guests. Thank you once again for your insights, and I hope to welcome you back to Mercure Haydock Park Hotel for an even better experience in the future. Warm regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Zeer fijne ontvangst en leuk verblijf

Nota de Tripadvisor 4.0/5

Navigate02461371284 Valoración certificada de TripAdvisor

Was voor zaken in dit hotel en wat mij dadelijk opviel was dat dit een Heel fijn Hotel is en een zeer vriendelijke en professionele ontvangst heeft en dit vooral van Michelle aan de receptie. Ze was zeer behulpzaam en helpt je dadelijk indien er een probleem is.

Dear Guest, Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the four-star rating! Your kind words will be passed on to the team who I am sure will be thrilled. To book your next stay please do not hesitate to contact me directly at steven.hayes@accor.com, I would be happy to assist you with your booking personally. We all look forward to welcoming you back in the near future. Kind Regards Steven Hayes

tranquilo

Nota de Tripadvisor 4.0/5

eskarne Valoración certificada de TripAdvisor

Hotel bueno , Tiene desayuno buffet y cenas sin problemas. Resaltar que una de las compañeras del viaje es vegetariana y no tuvo dificultad en su alimentación .Es muy recomendable y descanso asegurado. Atención exquisita. Se encuentra alejado del centro ; nosotros íbamos en bus concertado.

Thank you so much for leaving a 4 star review! It means a lot to us that you had a positive experience using our service. We are always striving to provide the best possible assistance to our users, and we're glad we were able to meet your expectations. If you ever have any questions or concerns, please don't hesitate to reach out to us. We're here to help in any way we can! Kind regards Ion Gavrilas Interim General Manager

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 240 opiniones 9/10 Ubicación
  • 774 opiniones 5.7/10 Habitación
  • 1.043 opiniones 8.7/10 Servicio
  • 5 opiniones 8.1/10 Internet
  • 269 opiniones 5.8/10 Limpieza
  • 208 opiniones 4.8/10 Relación Calidad/Precio
  • 194 opiniones 6.2/10 Desayuno
  • 75 opiniones 3.7/10 Área de Bienestar

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Haydock

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.