Marjan Island Resort & Spa - Managed by ACCOR

Marjan Island Resort & Spa - Managed by ACCOR 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.7/5 1.444 görüş

ALLSAFE onaylı otel

Marjan Island Resort & Spa - Managed by ACCOR
Bir haritada görmek

Açıklama

Otel ekstraları

  • Özel kum plaj

  • Kapalı ve açık havuzlar

  • Su sporları aktiviteleri

  • Spa ve fitness tesisleri

  • Aile dostu otel

Konaklama olanaklarımız

40 m²den başlayan Superior odalarda harika manzaralar ve lüks olanaklar bir arada sunulur. Konforunuz için bir adet King yatak veya iki adet ikiz yatak, özel balkon, ücretsiz kablosuz İnternet, 40 inç büyüklüğünde interaktif TV ve daha fazlası sunulur. 44 m²den başlayan Premium Odada bir adet King yatak veya iki adet ikiz yatak, ayrı oturma alanı ve muhteşem Körfez manzaralı özel balkon bulunur. Konforlu ve kullanışlı odalarımız ihtiyaçlarınıza göre tasarlanmıştır.

Otelin konumu

Marjan Island Resort & Spa - Managed by ACCOR

Marjan Island Blvd., Marjan Island
14745 RESÜ'L-HAYME
Birleşik Arap Emirlikleri

Faks: +971 7 203 6667

  • E 311 EXIT 110 OR EXIT 119:  DUBAI AL HAMRA

  • Uçakla

    DUBAI AIRPORT 76,7km / 47,66 mil mesafede

  • Uçakla

    RAK INTERN AIRPORT 38km / 23,61 mil mesafede

GPS:25.682783, 55.746525

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Özetle
Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye erişimli otel
  • Sağlık merkezi
  • Klima
  • Wi-Fi
  • Kahvaltı
  • Toplantı odaları

Marjan Island Resort & Spa - Managed by ACCOR
oteli için konuklarımızın yorumları

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.7/5  1.444 görüş

TripAdvisor Derecesi  4.5/5  2.909 görüş

Pleasant Stay

Tripadvisor puanı 5.0/5

tareknaoum TripAdvisor onaylı yorum

Beautiful hotel with friendly and professional staff. Rooms are big and clean. Food is amazing and atmosphere wonderful. Family and kids friendly. Will definitely return and i highly recommend it. Amazing and top notch experience.

Dear tareknaoum Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We are delighted to learn that you had an amazing holiday and were overall happy with the services and facilities provided at the resort. Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Marjan Island Resort & Spa. Sent with all our best wishes, Manas Lal Director of Rooms

Great location, nice property. Need of improvements in the F&B department

Tripadvisor puanı 4.0/5

890touatic TripAdvisor onaylı yorum

This was a family stay. The location is great and the quality of service is fantastic. Halim, Younès were fantastic during our stay trying to cater to any of our needs. Unfortunately the upgrade proposed was not satisfactory despite their best efforts. The F& B département need to improve the quality of food wether it is for breakfast or diner. They cannot manage having the hotel fully booked and insured the best quality.

Dear 890touatic Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We are delighted to learn that you and your family had an amazing time with us. Thank you for acknowledging our colleagues Haleem and Younus for providing exceptional service. We have also taken note of your constructive feedback to improve on it. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes, Manas Lal Director of Rooms

Very unsatisfactory

Tripadvisor puanı 1.0/5

Fazal S TripAdvisor onaylı yorum

I have booked my stay with full board in hotel and I booked one extra lunch Because I was having extra time so I paid in respetion extra payment for it but when it’s come to lunch time I have been denied from having lunch even there was payment don in advance . It was very embracing situation at the end I lfit the hotel without lunch

Dear Fazal S Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. The concerns that you have highlighted about the overall level of service has been shared with the team. Rest assured that your feedback has been taken very seriously for improvements to be made. Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon. With all our very best wishes, Manas Lal Director of Rooms

Good experience however deposit is not given back

Tripadvisor puanı 3.0/5

alihassanhamirani TripAdvisor onaylı yorum

I have still not received my deposit back that's my concern apart from that I had good experience. The rooms were spacious and all the amenities were provided with due course especially the housekeeping facilities.

Dear alihassanhamirani Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We are delighted to learn that you had an amazing holiday and were overall happy with the services and facilities provided at the resort particularly housekeeping services. Please accept my apologies in regards to deposit refund and our team will reach out to you and resolve the deposit refund query. Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Marjan Island Resort & Spa. Sent with all our best wishes, Manas Lal Director of Rooms

Big disappointment by Accor

Tripadvisor puanı 2.0/5

AlghoulAL TripAdvisor onaylı yorum

The hotel should be 4 stars only, bad service and many issues during the stay starting from the arrival. No person was available to help with the luggage for a big family, air-condition not working in the room, continuous issue with the hot vs cold water in the bathroom in addition to the main power switch in the room that was damaged. low quality of food and having the beach separate from the hotel ( need to cross the main road) is not practical....

Dear AlghoulAL Thank you for sharing your feedback following your recent stay with us. The experience you described is not characteristic of the level of service our colleagues strive to deliver. Providing the highest level of hospitality is our number one priority, we sincerely apologize for falling short of meeting your expectations and for the inconvenience that you experienced. Please be fully assured that we take all feedback very seriously. As a teachable moment, we have shared your feedback with the entire team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. While we realize that we cannot undo the experience that you had during your stay, we truly hope that you will allow us another chance to welcome you back to Marjan Island Resort & Spa and turn your impression around. Sincerely Manas Lal Director of Rooms

Thank you

Tripadvisor puanı 5.0/5

abdulrahmanyassin TripAdvisor onaylı yorum

Big thanks to Ms.Alaa the receptionist she made our life so easy and comfy and welcoming my family in a very highly manner with a great smile. She helped us to stay and guide us to use the facilities of the hotel.

Dear abdulrahmanyassin Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We are delighted to learn that you and your family had an amazing time with us. Thank you for acknowledging our colleague Aala for providing exceptional service. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes, Manas Lal Director of Rooms

Great Service! its like home away from home :)

Tripadvisor puanı 5.0/5

kimberlyvelasquez04 TripAdvisor onaylı yorum

Our stay was awesome! the food was good and overall service was excellent, thanks to Fernandez and Babu for the assistance all thru out our stay! the location is beautiful and i really appreciate the Christmas decoration

Dear kimberlyvelasquez04 Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We are delighted to learn that you and your family had an amazing time with us. Thank you for acknowledging our colleagues Fernandez and Babu for providing exceptional service. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes, Manas Lal Director of Rooms

Good Stay

Tripadvisor puanı 3.0/5

OmarKira TripAdvisor onaylı yorum

Marjan is a very decent hotel in my opinion, but like every other thing it has its pros and cons. There is no Valet Parking and you have to park yourself in the basement. Check in was easy and we received a room upgrade. We had to change the room 3 times before we settled in one, one of the rooms had no light which was very frustrating. Room was nice and well maintained. The Dinner we had in the open buffet was really good. Pool was horrible, one of the worst in the world, please heat the pool it is extremely inconvenient. Staff is friendly and they always greet you in floors with a smile and a hello. Generally we enjoyed our time, there ate things that needs to be attended to but it was fun.

Dear OmarKira Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We sincerely apologize for the shortfalls you experienced during your stay, especially with the rooms offered. The concerns that you have highlighted has been shared with the relevant team members. Rest assured that your feedback has been taken very seriously for improvements to be made. Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon. With all our very best wishes, Manas Lal Director of Rooms

My experience

Tripadvisor puanı 5.0/5

modeey TripAdvisor onaylı yorum

Hello. Really i was so happy to be there at the resort everything was perfect i enjoyed with my time there at the amazing view at the beach and the swimming pool. And even the restaurants there so perfect and i would like to thank ms. AARTI for the support and really she did everything to make sure my stay will be perfect i hope all the agent will be like her.

Dear Mohamed Samir Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We are delighted to learn that you and your family had an amazing time with us. Thank you for acknowledging our colleague Aarti for providing exceptional service. We look forward to welcoming you back on your return to Marjan Island Resort & Spa With all our very best wishes, Manas Lal Director of Rooms

Very nice hotel , enjoyed every bit

Tripadvisor puanı 4.0/5

mrt8924 TripAdvisor onaylı yorum

Room was great ! We even got a free upgrade . But there was a long time wait for check in to the hotel . Breakfast buffet was great , but dinner choices could have been more . But overall it’ was a great experience

Dear mrt8924 Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We are delighted to learn that you had an amazing holiday and were overall happy with the services and facilities provided at the resort. We have also taken note of your constructive feedback and will share with the team. Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Marjan Island Resort & Spa. Sent with all our best wishes, Manas Lal Director of Rooms

Good stay!!

Tripadvisor puanı 5.0/5

charmz1022 TripAdvisor onaylı yorum

We have faced issues during check-in for the 3 rooms that we had booked but special thanks to Mr. Hafeez and Mr. Ahmad they were able to manage everything with professionalism. They upgraded our rooms with a fantastic view. Mr. Hafeez house keeping shift leader has done everything for us. Special thanks to him and to all Filipino staffs who are very polite and accommodating. We really enjoyed our stay. Thank you!!

Dear Charmaine Atienza Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa on Tripadvisor. Your mention of superlative service from our colleagues Hafeez and Ahmad is very encouraging and brings us immense joy. We will all look forward on your return to Marjan Island Resort & Spa. With all our very best wishes, Manas Lal Director of Rooms

Excellent - Thank you

Tripadvisor puanı 5.0/5

rubyannmontallana TripAdvisor onaylı yorum

Thank you Marjan resort for our 1 night stay with my family friends. We enjoy. And thank you for allowing us to change our room. Staff are very friendly. Our room is ok satisfied. And note: please next time when we ask ice cube i hope it was free of charge hehehehe… once again thank you..

Dear Rubyannmontallana Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We are delighted to learn that you had an amazing holiday and were overall happy with the services and facilities provided at the resort. Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Marjan Island Resort & Spa. Sent with all our best wishes, Manas Lal Director of Rooms

Great location _ Great Hotel

Tripadvisor puanı 5.0/5

SabinaA129 TripAdvisor onaylı yorum

Amazing property with high end facilities, super clean rooms, very welcoming hotel team, very supportive Managment and delicious F&B outlets. As a member of All Accor loyalty program at the check in We have received free upgrade of the room to the Marjan Suite, which was having spectacular view to the see and elegant interior design. Moreover, It was very pleasant to receive complimentary fruits basket in the suite, gift card for spa and clinic. I would like to thank entire team for amazing experience and I am strongly recommending this property!

Dear Sabina A Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa. We are delighted to learn that you had an amazing holiday and were overall happy with the services and facilities provided at the resort particularly your room overlooking the sea. Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Marjan Island Resort & Spa. Sent with all our best wishes, Manas Lal Director of Rooms

Nice place. But the service was too slow and hard to find someone to answer our phone calls

Tripadvisor puanı 3.0/5

imanhumaid TripAdvisor onaylı yorum

Overall nice experience but hope to improve the service and make it faster. Also be available when someone calls the hotel. Also answer the guests calls faster because i called many times and got no answer then i had to call other service number to finally get an answer and they said we’ll send your message to the concerned person.

Dear Iman Humaid, Thank you for sharing your feedback. We have carefully taken note your concerns and we sincerely regret the inconveniences caused. Rest assured that this will be addressed accordingly to the departments concerned. Please accept our sincerest apologies. We highly value your thoughts and feedback as it is important for us to know which areas we are in need of improvement. Thank you for the support and we look forward to welcome you again soon. Sincerely, Bassem Gabrallah Duty Manager Marjan Island Resort & Spa managed by ACCOR

Disappointing experience

Tripadvisor puanı 2.0/5

adiab420 TripAdvisor onaylı yorum

Check in took almost 30 minutes if not more. Staff weren’t helpful. I have been to many hotels in UAE and never been asked for a deposit above already the room fee, for no valid reason, the mini fridge was empty. Rooms were smelly and was expecting more room essentials like bathrobes or at least slippers. This is a 5 stars hotel and the room fee was not cheap to have such a bad service.

Dear Ms. Adiab420, It’s a regret to know that your expectations were not met following your stay with us. Please allow us to express our sincerest apology for the inconveniences caused. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please know that your concerns have been addressed to the head of the concerned teams. Rest assured that we are taking the appropriate measures to address these problems and prevent future occurrences. We sincerely apologize for the inconveniences caused. We highly value your thoughts as it is important for us to know which areas we are in need of improvement. Thank you for the support and we hope to have the opportunity to welcome you back and serve you better in the future. Sincerely, Marjan Island Resort and Spa Team

Wonderful

Tripadvisor puanı 5.0/5

Zouz95 TripAdvisor onaylı yorum

It was a pleasure staying at Marjan Island Resort & SPA is a nice hotel with excellent service. They offer complementary fruit, chocolates and coffee in the room. Breakfast is good and you can choose: Indian, continental, etc. Also the restaurant is very good and reasonably priced. Overall the experience was brilliant and enjoyed or weekend getaway a lot. I will definitely stay there again.

Dear Zouz95, We very much appreciate your comments regarding your stay at Marjan Island Resort & Spa - managed by ACCOR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bassem Gabrallah Duty Manager Marjan Island Resort & Spa managed by ACCOR

Excellent service and stunning hotel

Tripadvisor puanı 5.0/5

mharjg2021 TripAdvisor onaylı yorum

Pleased to share our experience for a short staycation during the weekend. Mr. Khaled the manager at the front desk is very accommodating and helpful. We checkin smoothly and swiftly. The housekeeping team supervised by Madam Lilia and her team namely Alwin, Hari, Ashwini and Nyombie certainly rendered an amazing service and delightedly provided all the things we need during our stay. They ensure we have a lovely stay and something we can cherished. My kids enjoyed the kayak and other water activities. Place is wonderful and travel time is just an hour from Dubai. Overall, highly recommended.

Dear mharjg2021, Thank you for sharing your feedback in TripAdvisor. We are pleased to learn about your amazing stay with us here in Marjan Island Resort and Spa. Thank you for the kind compliments. Rest assured that your review will be shared to our team members especially with Khlaed, Lilia, Hari, Ashwini and Nyombie. We welcome all comments that we receive from our guests which help us to recognize and reinforce excellent service within the team. Thank you for the support. We look forward to welcoming you again soon. In these times of crisis, we stand with each other, journeying and struggling together through the long road ahead. Let’s all keep safe to fight the covid 19. Sincerely, Marjan Island Resort and Spa Team

Bad service

Tripadvisor puanı 2.0/5

vikrambhalla01 TripAdvisor onaylı yorum

This accor property is not value for money, service is not good at all and staff is not customer friendly my advise is to train hotel front end staff well and ask the your team to be promot on call to help guest.

Dear Vikrambhalla01, Thank you for your feedback. It’s a regret to know that your expectations were not met following your stay with us. Please allow us to express our sincerest apology for the inconveniences caused. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address these problems and prevent future occurrences. We highly value your thoughts and feedback as it is important for us to know which areas we are in need of improvement. Thank you for the support and we hope to have the opportunity to welcome you back and serve you better in the future. In these times of crisis, we stand with each other, journeying and struggling together through the long road ahead. Let’s all keep safe to fight the covid 19. Sincerely, Marjan Island Resort and Spa Team

Amazing Resort

Tripadvisor puanı 5.0/5

Ronaldo P TripAdvisor onaylı yorum

A good relaxing trip with the family and surely worth it, definitely would recommend the resort to others for those who wish to have a relaxed time away from the hustle and bustle. Lovely resort. One drawback is the day we were at the resort there was road construction work and bit of an inconvenience to all who wanted to access the beach which on the opposite side of the resort, other than that the food, hospitality and other facilities was amazing, will surely visit again.

Dear Ronaldo, We appreciate your comments regarding your stay at the Marjan Island Resort & Spa. It is always a pleasure to receive positive feedback. We will definitely share your comments with our team. We are sure that this feedback will serve as an encouragement to all our associates as we strive to continuously improve the quality of our services. Truly we appreciate the support. We look forward to welcome you again soon. In these times of crisis, we stand with each other, journeying and struggling together through the long road ahead. Let’s all keep safe to fight the covid 19. Sincerely, Marjan Island Resort and Spa Team

memorable stay

Tripadvisor puanı 5.0/5

Jet615413 TripAdvisor onaylı yorum

very beautifully designed, supportive staff, amazing view, very good and clean room. spacious room, trutle beach facilities are also good, fast check in . view from the pool is amazing, good restaurants,

Dear Guest,, We appreciate your comments regarding your stay at Marjan Island Resort & Spa. It is always a pleasure to receive positive feedback. We will definitely share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. We appreciate the support and we look forward to your next visit. In these times of crisis, we stand with each other, journeying and struggling together through the long road ahead. Let’s all keep safe to fight the covid 19. Sincerely, Marjan Island Resort and Spa Team

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