美憬阁图卢兹 La Cour des Consuls 水疗酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 639 评论

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美憬阁图卢兹 La Cour des Consuls 水疗酒店 - Image 1
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46 rue des Couteliers, 31000 图卢兹, 法国

描述

酒店其他优惠

  • 经典建筑元素

  • 美食餐厅

  • 适合家庭入住（可租借婴儿浴缸、温奶器、高椅......）

  • 安全无忧的私人停车场，提供代客泊车服务（付费）

  • 可携带宠物

我们的客房

酒店位置

美憬阁图卢兹 La Cour des Consuls 水疗酒店

46 rue des Couteliers
31000 图卢兹
法国

GPS:43.599411, 1.441731

电话
传真 +33 5 34 31 67 34

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LE CENACLE

Le Cénacle 适合聚会。这里每天营业，是商务或私人就餐的好地点。我们的主厨 Clément Convard 为您烹制了融合各种风味的传统美食。需要预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  639 评论

TripAdvisor 评级  4.5/5  603 评论

卓越奖 2023

Great hotel in the heart of Toulouse

Tripadvisor 评级 5.0/5

newyork355 经 TripAdvisor 认证的评论

I don’t really have too much to say, but I really enjoyed my stay at this hotel. It is a beautiful property extremely well located in the center of Toulouse right next to the Pont Neuf. It had a ton of character, from the interior decoration to its stunning private courtyards. The staff was excellent; everyone I interacted with was super nice and helpful. I was particularly impressed how the two people who worked the breakfast room always remembered my room number and coffee preferences - very nice touch. And speaking of breakfast, the selection was relatively simple, but delicious - I will dream about those scrambled eggs for days to come. I reserved the suite with private balcony; the room was massive and the balcony was truly out of this world. My only small complaint was that housekeeping was inconsistent about replacing waters. Some days I was given four bottles of water and others none. Otherwise the housekeeping was fine. I did eat at the Cenacle (gastronomic restaurant) one night and enjoyed it. The service was great and the food was mostly good (they served hare as the main course when I was there and I don’t think that is really to my liking). I also enjoyed drinks at the bar one night and those were also very good. I have stayed at a few MGallerys throughout France in secondary/tertiary cities and this is by far the nicest MGallery property I have stayed at. If I ever return to Toulouse I will make sure to book this hotel again!

Dreadful customer service

Tripadvisor 评级 1.0/5

Marshymom 家庭住宿 - 经 TripAdvisor 认证的评论

I called to book two adjoining rooms for the second night of our stay for my 12 year old child as the website didnt have the option. The reservations person said she could book this for me in a suite category but the price she quoted was higher than the price in front of me on the website. She said she could not match the price but that I should book those categories online. I did so, making a request for adjoining rooms. The hotel called me a week later saying the junior suite i booked was in the annex not the main hotel and I needed to upgrade the booking to have adjoining rooms. I called them back and agreed the upgrade and confirmed this by email. When i arrived at 11pm i was informed the rooms were not adjoining or next to each other. I said this would not work for us and please could they arrange at least for the next door room. The next morning I returned with my 12 year old child amd enquired to be told very crossly that there was no adjoining room available but they had allocated a suite ‘close’. In the fact the second room was the other end of the corridor, not close at all. I showed her the email confirming adjoining rooms and said this was very upsetting for me and when I upgrade a week ago I should have been told there was no availability as then I would have booked a different hotel. The recpetionist told me this was my problem. As I walked away visibly upset she laughed. I emailed the hotel to explain my dissatisfaction and was told they didnt guarantee adjoining rooms and the rooms were close. (Rooms 131 and 136 are not close being very far ends of the corridor and down steps to the second room.) Breakfast - supposedly available at 645am - nothing to eat until 7am. On the second day i waited 40 minutes (reminding wait staff 4 times) for eggs which were raw. Service is supposed to be until 1030 but the pastries were gone by the time we got there at 9.55am and were not replenished. I phoned the reception 3 different times over the weekend to ask for assistance but no one answered. On the fourth occasion I called to ask time for breakfast the receptionist answered with ‘yes?’. And then proceeded to tell me it finished at 10am (which was incorrect). The carpet in our room was stained and the walls were marked and dirty. There is a small gym. Cleaning and wait staff were pleasant (hampered by the kitchen I think) . Overall would recommend strongly this hotel is avoided at all costs.

Dear guest, I thank you for your review regarding your stay at La Cour des Consuls. I'm sorry to read that the experience didn't answer your expectations. I can assure you that I avec shared your comments with my team in order to better understand your insatisfaction. I would like to inform you that we never guarantee adjoining rooms, but we did ensure that the rooms assigned to you were on the same floor, as per your explicit request. Our 32 rooms boutique hotel offer different types of categories and rooms and with the hotel fully booked and the upgrade of category requested during your stay, unfortunately it was not possible to answer positively to your kind request. Regarding the breakfast buffet hours, our staff is on-site from 6:00 AM to 3:00 PM, and the buffet opens precisely at 6:45 AM. It is consistently restocked throughout the morning to ensure that all guests can enjoy it at their convenience. I am sorry to hear that the information provided to you over the phone did not meet your expectations. I will make sure to share your comments with our entire team, as we are always striving to improve. We hope to have the opportunity to welcome you back in the future and regain your trust. Regards Lamia Salah Hotel Manager

Wonderful Stay at a Great Hotel

Tripadvisor 评级 4.0/5

ekool2000 Couples - 经 TripAdvisor 认证的评论

I had a fabulous two nights stay at the La Cours des Consults Hotel & Spa Toulouse. My wife enjoyed her facial spa treatment while I enjoyed the Hamrman room. The hotel is centrally located with easy access to old town and markets. The hotel served one of the best breakfast that we had in France with made to order omelets and fresh juice. The room that we stayed at could use an update on carpet and flooring boards. Overall I had a great stay at the La Cour des Consults Hotel and will stay there again.

Disappointing except for Sabri who was great!

Tripadvisor 评级 3.0/5

Luv2Go6 经 TripAdvisor 认证的评论

The best things about this hotel is its location and Sabri. It seemed that Sabri, who gave us a property tour, was ALWAYS welcoming and greeting warmly could not do enough for you. HE is a GEM. Reception staff not so. Breakfast room staff also not so plus it was disconcerting to have women in heels clacking along the hard floor constantly thru breakfast when it was only the two of us there each morning. The breakfast eggs are a disgrace for France-scrambled eggs so overcooked, tasteless similar to one of the breakfast included breakfasts you get at a hotel on a road trip in the US. Our first morning there was a nice selection of pastries, each morning after there were fewer and were clearly the leftovers till our last morning when there were hardly any. We wanted to eat in their Michelin star restaurant, but when we went to make a reservation found out that they had not only lost their Michelin star, but also their chef. A new chef was starting but the restaurant was not available. Very disappointing.

Dear guest, I thank you for the time dedicated to this review following your stay at La Cour des Consuls. I'm glad to read your comments regarding the situation of the hotel and the service provided by Sabri who is a real gem as you call him, I can only confirm it. I'm sorry to read that our breakfast didn't meet your expectations with its fresh pastries cooked every day by our pâtissier and our fresh scrambled eggs (provided in a sustainable way). Regarding our gastronomic restaurant Le Cénacle, it is not more a 1star Michelin restaurant since March 2024. I'm sorry to read that you were not informed about that even if we have clearly amended all our communication regarding this prestigious reward. However, Le Cénacle is still a Michelin recommended restaurant. All our guest have been informed before the stay that our restaurant had some closure dates (decided in May). Our new Chef has integrated our restaurant since the beginning of June. We do hope to have the opportunity to welcome you back soon trying to regain your confidence and hoping that you could try our gastronomic restaurant. Regards Lamia Salah Hotel Manager

Consistently impeccable

Tripadvisor 评级 5.0/5

Voyageuse4life Friends getaway - 经 TripAdvisor 认证的评论

This is my second stay at this hotel and I will be back again. The hotel staff is fluent in English, provided an excellent service. The hotel is a beautifully renovated, rooms are spacious and meticulously designed. Great amenities. I could not say enough about the hotel, the staff and my stay there. By far the best hotel in Toulouse.

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其他网络用户评价我们的酒店

  • 219 评论 9.3/10 位置
  • 360 评论 6.5/10 房间
  • 460 评论 8.5/10 服务
  • 6 评论 2.6/10 上网
  • 144 评论 7.3/10 早餐
  • 69 评论 4.2/10 清洁度
  • 58 评论 2.5/10 性价比
  • 48 评论 9/10 酒吧和饮品

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