图卢兹玛玛谢尔特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 2,712 评论

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54 56 Boulevard Lazare Carnot, 31000 图卢兹, 法国

描述

酒店其他优惠

  • 42 座位私人电影院

  • 屋顶烧烤和阿根廷烧烤

  • 大堂、餐厅和客房设计活泼多彩

  • 提供 4 间单间公寓（会议室）

  • 位于图卢兹市中心 Boulevard Lazare Carnot

我们的客房

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酒店位置

图卢兹玛玛谢尔特酒店

54 56 Boulevard Lazare Carnot
31000 图卢兹
法国

GPS:43.605414, 1.449934

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抵达和交通

酒店服务

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酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

MAMA RESTAURANT TOULOUSE

Enjoy delicious locally inspired sharing platters in one of our large dining areas or on our comfortable sofas and relax by the fireplace while savoring dishes prepared on our huge Argentine grill.

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  2,712 评论

TripAdvisor 评级  4.5/5  484 评论

卓越奖 2024

Mama’s a bit of a tramp

Tripadvisor 评级 2.0/5

IntDev 商务住宿 - 经 TripAdvisor 认证的评论

Location is good, room adequate, but no frills. Drink the lonely single bottle of water in the mini bar and remain parched for the rest of the week, it won’t be replaced. The breakfast room bustles with self important staff rushing back and forth, where to? No idea, the coffee’s cold, the eggs? a bowl of slop, bacon had ran out, as had the beans. It’s France so they had baguette and that’s about it. Couldn’t find a spoon, or an egg cup, and struggled to locate a plate. Food, awful. Service, chaotic. But, bed was ok…

位置好，住得不错

客户意见评级 3.5/5

Shane 商务住宿 - 所有已确认评论

位置靠近地铁站，方便外地来的客人出行。有自己的餐厅，吃饭会客极其方便。但是，入住前有询问是否有一次性牙膏牙刷提供，回复是有的，但我实际入住时候房间里并没有。其次，我于大概上午 10 点抵达，预定后有询问，只要有房间就可以提前入住，结果我到了下午 3 点理应可以入住的时候跟我说还需要等待，后来我说我从离开家搭乘国际航班到现在已经超过 24 小时，之后才算是给我安排了房间，所以明明是已经有房间了。另外，最后开具的收据上显示的是每晚的浮动房价，有一晚超过了 200 欧，这个对于需要公司报销费用会遇上麻烦，因为公司差旅规定中会对每晚房费有限额。而我实际在 booking 上预定时候并没有显示每晚的房价，显示的是总房费，当时平均房费是符合公司政策的。最终，前台称没法开具只显示总房费或者是平均房费的收据，称这样是违法的。

Hello Xu, Thank you for sharing your feedback with us 🤩 Indeed, the checkin is at 3:00pm: if a room is ready earlier, we give to our guests, but it is not always the case as the checkout is at 12:00am. Regarding the invoice, we can not just put the amount paid, we have to put the details per night, but the total amount paid is written at the bottom We will be happy to welcome you anytime, Mama ❤️ Xu, Mélanie Front Office Supervisor.

A disappointing return visit

Tripadvisor 评级 2.0/5

Phil G 经 TripAdvisor 认证的评论

My wife and I enjoyed a short stay at this hotel a year ago, so when we returned to Toulouse we naturally booked again. Unfortunately, the second visit was disappointing in a lot of ways. The rooms are funky and cool, but they don't actually function that well for a multi-day trip - no closets or drawers, just some small shelves and a rail for hangars. Having a chair in the room would be really nice, too! The staff seemed extremely disengaged, as opposed to the friendliness of the first visit - the notable exception was the gentleman in the restaurant at breakfast, who was charming. The restaurant and bar were the biggest issue. Bartenders seemed unfamiliar with making drinks - common cocktails were completely wrong. Menu items were frequently unavailable - "No, you can't get the cheese, we only do desserts now." Tried to get pizza one day for lunch - "Pizzeria" is written on the front door, there is pizza in the menu online or via QR code, there's a picture of a pizza on the web site - "No, we don't serve pizza!" Wanted a drink in the bar one afternoon, and the few tables dedicated for the bar were occupied (large round tables, three with one person on a computer each) - they wouldn't let us sit at any of the other 25 unoccupied tables because those were for food only. I will say the breakfast buffet is very good, though. Housekeeping also a bit spotty - rooms were clean enough, but coffee/water/toilet paper replenishment were erratic - and if you needed something they had forgotten, you had to go to the front desk for it, no-one was bringing it to the room for you. All in all, we're sorry we didn't investigate other hotels, and would not stay at a Mama Shelter again.

Hello, Thank you for taking the time to share your feedback about your recent stay at Mama Shelter Toulouse. We are truly sorry to hear that your return visit did not meet your expectations, especially after such a positive experience the first time. We appreciate your comments about the room design. While we strive to create a unique and vibrant atmosphere, we understand that practicality is essential for longer stays. Your suggestion about adding more storage and seating options is noted, and we will review how we can improve in this area. We are also deeply disappointed to learn that our staff service did not live up to the friendly and engaging experience you previously enjoyed. We will ensure this feedback is shared with the team to address these inconsistencies and reinforce the high level of service we aim to provide. Regarding the issues in the restaurant and bar, we sincerely apologize for the confusion and the inconvenience caused. We understand how frustrating it must have been to encounter miscommunications around the menu and seating. We are reviewing these processes to ensure a more seamless experience for our guests in the future. Your comments about housekeeping are also well taken. We agree that basic amenities should be restocked consistently, and we apologize for the lapses you experienced. It’s reassuring to hear that you enjoyed the breakfast buffet and the charming service in the restaurant, but we deeply regret that these positives did not outweigh the overall disappointment of your stay. We value your feedback as it helps us grow and improve. While we understand your hesitation to return, we hope you might consider giving us another chance to provide the quality experience you expect and deserve. Mama ❤️ You

Fantastic hotel

Tripadvisor 评级 5.0/5

fireminx Couples - 经 TripAdvisor 认证的评论

Why wouldn’t you stay at Mama Shelter while in Toulouse? It’s in a great location, there’s a lovely restaurant (sometimes with live music) and a rooftop bar that boasts a pretty sweet view of parts of the city! The staff is friendly, the room comfortable, and you can pretty much walk to everything (or catch transportation) from there. Definitely recommend, and would for sure stay at other Mama Shelter locations. 10/10

酒店位置很好，前台很热情。

客户意见评级 4.0/5

Tony 商务住宿 - 所有已确认评论

顶层酒吧只有周五，周六和周日有节目，建议增加一些。

Hello Xiaoliang Z.! Thank you so much for your feedback, your comment made the whole Mama Gang really happy! We hope to see you again soon 😊 Mama <3 Xiaoliang Z. Emma Receptionist

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其他网络用户评价我们的酒店

  • 714 评论 9.2/10 位置
  • 1,264 评论 7.5/10 房间
  • 1,794 评论 8.9/10 服务
  • 5 评论 5.6/10 上网
  • 853 评论 9.6/10 氛围
  • 741 评论 7.7/10 食物
  • 678 评论 7.1/10 舒适度
  • 612 评论 8.9/10 早餐

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