图卢兹玛玛谢尔特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 2,810 评论

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图卢兹玛玛谢尔特酒店 - Image 1
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54 56 Boulevard Lazare Carnot, 31000 图卢兹, 法国

描述

酒店其他优惠

  • 42 座位私人电影院

  • 屋顶烧烤和阿根廷烧烤

  • 大堂、餐厅和客房设计活泼多彩

  • 提供 4 间单间公寓（会议室）

  • 位于图卢兹市中心 Boulevard Lazare Carnot

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酒店位置

图卢兹玛玛谢尔特酒店

54 56 Boulevard Lazare Carnot
31000 图卢兹
法国

GPS:43.605414, 1.449934

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

MAMA RESTAURANT TOULOUSE

Enjoy delicious locally inspired sharing platters in one of our large dining areas or on our comfortable sofas and relax by the fireplace while savoring dishes prepared on our huge Argentine grill.

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  2,810 评论

TripAdvisor 评级  4.5/5  481 评论

卓越奖 2024

位置好，住得不错

客户意见评级 3.5/5

Shane 商务住宿 - 所有已确认评论

位置靠近地铁站，方便外地来的客人出行。有自己的餐厅，吃饭会客极其方便。但是，入住前有询问是否有一次性牙膏牙刷提供，回复是有的，但我实际入住时候房间里并没有。其次，我于大概上午 10 点抵达，预定后有询问，只要有房间就可以提前入住，结果我到了下午 3 点理应可以入住的时候跟我说还需要等待，后来我说我从离开家搭乘国际航班到现在已经超过 24 小时，之后才算是给我安排了房间，所以明明是已经有房间了。另外，最后开具的收据上显示的是每晚的浮动房价，有一晚超过了 200 欧，这个对于需要公司报销费用会遇上麻烦，因为公司差旅规定中会对每晚房费有限额。而我实际在 booking 上预定时候并没有显示每晚的房价，显示的是总房费，当时平均房费是符合公司政策的。最终，前台称没法开具只显示总房费或者是平均房费的收据，称这样是违法的。

Hello Xu, Thank you for sharing your feedback with us 🤩 Indeed, the checkin is at 3:00pm: if a room is ready earlier, we give to our guests, but it is not always the case as the checkout is at 12:00am. Regarding the invoice, we can not just put the amount paid, we have to put the details per night, but the total amount paid is written at the bottom We will be happy to welcome you anytime, Mama ❤️ Xu, Mélanie Front Office Supervisor.

A disappointing return visit

Tripadvisor 评级 2.0/5

Phil G 经 TripAdvisor 认证的评论

My wife and I enjoyed a short stay at this hotel a year ago, so when we returned to Toulouse we naturally booked again. Unfortunately, the second visit was disappointing in a lot of ways. The rooms are funky and cool, but they don't actually function that well for a multi-day trip - no closets or drawers, just some small shelves and a rail for hangars. Having a chair in the room would be really nice, too! The staff seemed extremely disengaged, as opposed to the friendliness of the first visit - the notable exception was the gentleman in the restaurant at breakfast, who was charming. The restaurant and bar were the biggest issue. Bartenders seemed unfamiliar with making drinks - common cocktails were completely wrong. Menu items were frequently unavailable - "No, you can't get the cheese, we only do desserts now." Tried to get pizza one day for lunch - "Pizzeria" is written on the front door, there is pizza in the menu online or via QR code, there's a picture of a pizza on the web site - "No, we don't serve pizza!" Wanted a drink in the bar one afternoon, and the few tables dedicated for the bar were occupied (large round tables, three with one person on a computer each) - they wouldn't let us sit at any of the other 25 unoccupied tables because those were for food only. I will say the breakfast buffet is very good, though. Housekeeping also a bit spotty - rooms were clean enough, but coffee/water/toilet paper replenishment were erratic - and if you needed something they had forgotten, you had to go to the front desk for it, no-one was bringing it to the room for you. All in all, we're sorry we didn't investigate other hotels, and would not stay at a Mama Shelter again.

Fantastic hotel

Tripadvisor 评级 5.0/5

fireminx Couples - 经 TripAdvisor 认证的评论

Why wouldn’t you stay at Mama Shelter while in Toulouse? It’s in a great location, there’s a lovely restaurant (sometimes with live music) and a rooftop bar that boasts a pretty sweet view of parts of the city! The staff is friendly, the room comfortable, and you can pretty much walk to everything (or catch transportation) from there. Definitely recommend, and would for sure stay at other Mama Shelter locations. 10/10

酒店位置很好，前台很热情。

客户意见评级 4.0/5

Tony 商务住宿 - 所有已确认评论

顶层酒吧只有周五，周六和周日有节目，建议增加一些。

Hello Xiaoliang Z.! Thank you so much for your feedback, your comment made the whole Mama Gang really happy! We hope to see you again soon 😊 Mama <3 Xiaoliang Z. Emma Receptionist

Never, ever stay in this hotel

Tripadvisor 评级 1.0/5

Roam09036668498 Couples - 经 TripAdvisor 认证的评论

An absolutely awful experience. Avoid this hotel, it is abysmal. Why people come here, heaven knows, all style over content. Fortunately we were able to change our room, the room we had booked was a shoe box. You could not get out of the side of the bed. I thought, well maybe dinner could be better but no, it was atrocious and went from bad to worse. Having taken our order for drinks we finally managed to get someone’s attention to order some food, starters and main course. The wine was initially unavailable but a bottle was found. Our main course was delivered but our starters were not. Ok, the waiter made a mistake but the food which was served was not only vile it was unsafe. Raw pork and steak. I have never seen such badly cooked food. I returned my steak only for it to returned apparently recooked. I daren’t think what they had done to it. The staff were not particularly concerned. The dinner I was looking forward to consisted of rather chewy bread and a bottle of wine. It don’t know whether this is representative of all the hotels in the chain but I’ll never come back again. The preceding five days of our holiday have been wonderful. Thank you Mama Shelter for spoiling our last day.

Hello, We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable, and we take it very seriously. It is truly disheartening to learn that we did not meet your expectations in terms of room comfort and dining experience. Please accept our sincere apologies for the issues you encountered with your room and the meal service. What you described is not indicative of the standards we strive to uphold. Rest assured, we will address these concerns with our team to prevent such incidents from occurring in the future. We apologize for not being able to provide the enjoyable and relaxing stay you deserved. If you are open to it, we would appreciate the opportunity to discuss this further and make amends. Please contact us directly at your earliest convenience. Thank you for bringing these matters to our attention. Mama Loves You !

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其他网络用户评价我们的酒店

  • 721 评论 9.1/10 位置
  • 1,280 评论 7.4/10 房间
  • 1,795 评论 8.9/10 服务
  • 6 评论 4.2/10 上网
  • 871 评论 9.6/10 氛围
  • 735 评论 7.7/10 食物
  • 689 评论 7/10 舒适度
  • 601 评论 8.9/10 早餐

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