图卢兹玛玛谢尔特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 2,393 评论

图卢兹玛玛谢尔特酒店 - Image 1
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描述

酒店其他优惠

  • 42 座位私人电影院

  • 屋顶烧烤和阿根廷烧烤

  • 大堂、餐厅和客房设计活泼多彩

  • 提供 4 间单间公寓(会议室)

  • 位于图卢兹市中心 Boulevard Lazare Carnot

我们的客房

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客房 1

酒店位置

图卢兹玛玛谢尔特酒店

54 56 Boulevard Lazare Carnot
31000 图卢兹
法国

GPS:43.605414, 1.449934

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

MAMA RESTAURANT TOULOUSE

Enjoy delicious locally inspired sharing platters in one of our large dining areas or on our comfortable sofas and relax by the fireplace while savoring dishes prepared on our huge Argentine grill.

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  2,393 评论

TripAdvisor 评级  4.3/5  492 评论

卓越奖 2025

Mama’s a bit of a tramp

Tripadvisor 评级 2.0/5

IntDev 商务住宿 - 经 TripAdvisor 认证的评论

位置好,住得不错

客户意见评级 3.5/5

Shane 商务住宿 - 所有已确认评论

Hello Xu, Thank you for sharing your feedback with us 🤩 Indeed, the checkin is at 3:00pm: if a room is ready earlier, we give to our guests, but it is not always the case as the checkout is at 12:00am. Regarding the invoice, we can not just put the amount paid, we have to put the details per night, but the total amount paid is written at the bottom We will be happy to welcome you anytime, Mama ❤️ Xu, Mélanie Front Office Supervisor.

A disappointing return visit

Tripadvisor 评级 2.0/5

Phil G 经 TripAdvisor 认证的评论

Hello, Thank you for taking the time to share your feedback about your recent stay at Mama Shelter Toulouse. We are truly sorry to hear that your return visit did not meet your expectations, especially after such a positive experience the first time. We appreciate your comments about the room design. While we strive to create a unique and vibrant atmosphere, we understand that practicality is essential for longer stays. Your suggestion about adding more storage and seating options is noted, and we will review how we can improve in this area. We are also deeply disappointed to learn that our staff service did not live up to the friendly and engaging experience you previously enjoyed. We will ensure this feedback is shared with the team to address these inconsistencies and reinforce the high level of service we aim to provide. Regarding the issues in the restaurant and bar, we sincerely apologize for the confusion and the inconvenience caused. We understand how frustrating it must have been to encounter miscommunications around the menu and seating. We are reviewing these processes to ensure a more seamless experience for our guests in the future. Your comments about housekeeping are also well taken. We agree that basic amenities should be restocked consistently, and we apologize for the lapses you experienced. It’s reassuring to hear that you enjoyed the breakfast buffet and the charming service in the restaurant, but we deeply regret that these positives did not outweigh the overall disappointment of your stay. We value your feedback as it helps us grow and improve. While we understand your hesitation to return, we hope you might consider giving us another chance to provide the quality experience you expect and deserve. Mama ❤️ You

Fantastic hotel

Tripadvisor 评级 5.0/5

fireminx Couples - 经 TripAdvisor 认证的评论

酒店位置很好,前台很热情。

客户意见评级 4.0/5

Tony 商务住宿 - 所有已确认评论

Hello Xiaoliang Z.! Thank you so much for your feedback, your comment made the whole Mama Gang really happy! We hope to see you again soon 😊 Mama <3 Xiaoliang Z. Emma Receptionist

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其他网络用户评价我们的酒店

  • 709 评论 9.2/10 位置
  • 1,129 评论 6.9/10 房间
  • 1,673 评论 8.8/10 服务
  • 784 评论 9.4/10 氛围
  • 692 评论 7.5/10 食物
  • 594 评论 6.8/10 舒适度
  • 562 评论 8.6/10 早餐
  • 375 评论 8.1/10 设施

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