美居图卢兹圣乔治中心酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 910 评论

美居图卢兹圣乔治中心酒店 - Image 1
美居图卢兹圣乔治中心酒店 - Image 2
美居图卢兹圣乔治中心酒店 - Image 3
美居图卢兹圣乔治中心酒店 - Image 4
rue saint Jérome, Pour GPS : 1 rue Paul Mériel, 31000 图卢兹, 法国

描述

酒店其他优惠

  • 酒店位于历史悠久的图卢兹中心位置

  • 带有户外露台、游泳池（每年 5 月至 10 月开放）和健身中心

  • 现代化的家庭房和宽敞舒适的公寓

  • Le Mahogany Summertime 鸡尾酒露台酒吧从 6 月到 9 月开放

  • 适合行动不便人士入住的客房

我们的客房

酒店位置

美居图卢兹圣乔治中心酒店

rue saint Jérome, Pour GPS : 1 rue Paul Mériel
31000 图卢兹
法国

GPS:43.603511, 1.448394

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LE MAHOGANY CLUB

快来体验 Le Mahogany Club 酒吧的时尚氛围。放松身心，分享自制鸡尾酒。天气晴好时，您可到我们的室外露台区尽情放松，把双脚浸入水中。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  910 评论

TripAdvisor 评级  4.1/5  654 评论

卓越奖 2024

Very disappointed

Tripadvisor 评级 2.0/5

Vanda I 经 TripAdvisor 认证的评论

This is a four star hotel in the middle of a large city where one would expect up to date amenities. There were only 2 USB ports in the room and they did not work. Several explanations were given for this; non worked in the hotel, some did work in the hotel , and if a client informed them that the US ports did not work , they would get them repaired, but not at weekends. We asked to have a room changed to where the USB ports did work, but they refused. Despite having a thermostat and air-conditioning control in the room one cannot control the temperature. The hotel temperature is centrally controlled. It was so hot that it was very difficult to sleep if not impossible and a huge waste of energy.

Dear Guest, Thank you for taking the time to share your experience at our hotel. I am sincerely sorry to hear that your stay did not meet your expectations. Regarding the USB ports, I understand how frustrating it can be when equipment does not function as expected. We strive to maintain our facilities in good working order, and your feedback will be taken into account to improve our service. Please note that our 24-hour receptionists offer adapters that work perfectly. Furthermore, the USB ports have been repaired by our technical department. Concerning the temperature control in the rooms, I would like to clarify that the air conditioning is indeed centrally managed for the overall comfort of our guests, and that during your stay, the weather was exceptionally (and unusually) mild for November. However, I understand that this may have affected your personal comfort, and I apologize for this inconvenience. I am writing the same response to your second identical review on another website. Sincerely, Sébastien PUJADES - Director

Location is central

Tripadvisor 评级 5.0/5

evedi 经 TripAdvisor 认证的评论

Fabulous location and great buffet breakfast. Room was adequate for our short stay. I wouldn't hesitate to stay here again.

Dear customer, it is with great pleasure that I read your comment and thank you sincerely. We look forward to welcoming you back. Sébastien PUJADES - Manager

Couldn’t get better

Tripadvisor 评级 5.0/5

Zoe A 经 TripAdvisor 认证的评论

Amazing stay. Room lovely. View amazing. Cleanliness spot on. Location couldn’t get any better. If you are travelling alone this is the place to stay.

We couldn't have done better than your comment! Thank you sincerely for this wonderful review. We look forward to welcoming you back to the Mercure Toulouse Centre Saint Georges: alone, with family, friends, for work, etc. !! Best regards Sébastien PUJADES - Director

Good location and front desk service but still a few issues

Tripadvisor 评级 4.0/5

ksufan88 经 TripAdvisor 认证的评论

We stayed here 2 nights, and enjoyed the hotel’s close location to many restaurants, museums and other sights. The front desk was easy to work with and helped us get everything in our room setup the way we wanted. The bathtub/shower has a very large step to get in and out which could be an issue for some people, and the toilet was located behind the doorway. Otherwise, the bathroom layout worked good. The air conditioning never did get the room cooled down quite enough for us. The breakfast buffet had quite a few options on it but some were confusing. Raw eggs and small saucepans were provided for guests to cook their own eggs on a hot plate and/or soft boil in hot water. This was something that we had never seen before. Also, the hot tea was loose in canisters and had to be spooned into special pots before adding hot water. Fortunately, the hotel had several breakfast attendants to assist us with questions and issues.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Saint-Georges. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien PUJADES - Directeur

Epic fail

Tripadvisor 评级 1.0/5

Cortney H Couples - 经 TripAdvisor 认证的评论

Here are some fun quirky ideas to consider: Signs! How to get to the hotel from the parking garage. So novel! Also signs as to where you can and cannot park in said garage. Weird but give it a shot. Also elevators that work! And ones where you don’t have to hold down a button to go up. Nightmare.

Dear guest, First of all, thank you for choosing the Hôtel Mercure Toulouse Centre Saint Georges for your stay and for taking the time to share your feedback. We truly value every opportunity to improve. We are sorry to hear about the challenges you faced during your visit. Concerning the parking which is not our property, we were able to negotiate the rates so that our customers can enjoy a rate of 19 € instead of 30 €. However, taking into account your comment, we will also try to discuss with them regarding its signage in order to improve our customers' experience from the start. Please know that our reception team is always available 24/7 and more than happy to assist you with anything you may need during your stay. We understand how important clear information are to a comfortable experience, and your comment has already been shared with the relevant departments for immediate review. We hope to have the opportunity to welcome you back and provide a better experience next time. Sincerely, Sebastien Pujades - Director

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其他网络用户评价我们的酒店

  • 578 评论 9.2/10 位置
  • 634 评论 6/10 房间
  • 613 评论 9.2/10 服务
  • 7 评论 7.4/10 上网
  • 337 评论 9/10 早餐
  • 196 评论 6.7/10 清洁度

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