Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating (ALL Rating) 3.7/5 26 reviews

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Description

Hotel extras

  • ALLSAFE Certification

  • Amaro Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

Our accommodation(s)

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Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
Australia

GPS:-37.578868, 143.86867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  26 reviews

Customer review rating 2.0/5

Campbell J. Couples - Confirmed reviews ALL

The glass bathroom door in our room had obvious greasy hand prints on the glass and had not been cleaned.

Dear Campbell, Thank you for bringing this to our attention. Please accept our sincere apologies for the oversight regarding the cleanliness of your bathroom door; this certainly does not reflect our usual standards. We have shared your feedback with our housekeeping team to ensure more rigorous inspections moving forward. We appreciate you letting us know, as it helps us improve our service for future stays. We hope to have the opportunity to welcome you back for a seamless experience. Sincerely, Mercure Ballarat Team

Customer review rating 3.5/5

Chris M. Business - Confirmed reviews ALL

We ran an education event for external participants and myself and our board President stayed in the accomodation, and also had dinner and breakfast at the restaurant.

Customer review rating 5.0/5

Jed T. Couples - Confirmed reviews ALL

The hospitality staff provide ab0ve and beyond service. Ease of communication with a very professional yet warm approach

Customer review rating 0.5/5

Matthew D. M. F. Business - Confirmed reviews ALL

The apartment for the price I paid was unacceptable. I barely slept and expected much better from an Accor hotel. I literally pushed to stay at your hotel to stay at an Accor hotel and will choose different next time I’m in Ballarat.

Dear Matthew, Thank you for your candid feedback. We are truly sorry that your stay did not meet the expectations you have for an Accor property, and We apologize for the lack of sleep you experienced. We value your loyalty to the brand, and it is disappointing to hear we let you down on this occasion. We have shared your comments with our management team to review our room standards and pricing value. Best regards, Mercure Ballarat Team

Customer review rating 3.5/5

Katharine M. M. Couples - Confirmed reviews ALL

Comfortable stay. Great location and easy access to tourist places

Other web-users rate our hotel

  • 196 reviews 9.3/10 Location
  • 519 reviews 5.5/10 Room
  • 245 reviews 7.5/10 Service
  • 12 reviews 4.3/10 WiFi
  • 195 reviews 5.2/10 Cleanliness
  • 106 reviews 3.9/10 Vibe
  • 81 reviews 5.3/10 Breakfast
  • 72 reviews 5.7/10 Value

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