Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating (ALL Rating) 3.6/5 99 reviews

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Description

Hotel extras

  • ALLSAFE Certification

  • Buffet Breakfast serves. A friendly place to relax.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

Our accommodation(s)

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Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
Australia

GPS:-37.578868, 143.86867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  99 reviews

Customer review rating 4.0/5

Shane M. Business - Confirmed reviews ALL

IWehad a great night stay great sleep great meal advise the staff prior to our arrival. It was our anniversary and requested a bottle of champagne. When we arrived. The champagne was on ice and they had organised some flowers on the table which was greatly appreciated and unexpected. my own criticism is that when it came to settling the accounts be it at the bar or Reception the experience was very transactional and felt unvalued.

Customer review rating 0.5/5

David B. Friends - Confirmed reviews ALL

We were there with a big group on a fundraising car rally. The organisers had tried to plan ahead but obviously ignored. Check in was chaos causing a massive traffic jam out front. Bar and check in desk was inadequately staffed. Food at dinner was ordinary to put it kindly Wine selection poor. Rooms were adequate but tired, the shower taps were leaking and one tap handle turned on spindle making it difficult to adjust water flow. Beds were good. We booked with another couple but our rooms were far apart in another block.

Customer review rating 2.0/5

Marcia W. Friends - Confirmed reviews ALL

Slow check-in, lack of basics usually found in hotels ( ie shower cap etc), food very disappointing ( evening meal and breakfast) . Run down, needs an overhaul

Customer review rating 0.5/5

David P. Friends - Confirmed reviews ALL

shocking service to save on staff will never stay there again

Customer review rating 1.0/5

Andrew M. Friends - Confirmed reviews ALL

After driving most of the day we arrived at Ballarat and checked in which was the quick and best bit. We drove to the room. A very dated room and very lumpy bed and a shower over a bath with a shower rose at chest height greeted us. We went to the bar and waited 25 minutes for a drink. We went to our function that night, we were served very cold entrees and the main meals were also cold. We still don’t know if one of the meals was beef of lamb ? The meat was well over cooked for a long time and was very hard to cut. We will not be returning ever !

Other web-users rate our hotel

  • 207 reviews 8.8/10 Location
  • 534 reviews 5.5/10 Room
  • 265 reviews 7.4/10 Service
  • 11 reviews 3.3/10 WiFi
  • 192 reviews 5/10 Cleanliness
  • 115 reviews 4.7/10 Food
  • 113 reviews 4.3/10 Vibe
  • 84 reviews 4.6/10 Breakfast

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