Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,949 reviews

ALLSAFE approved hotel

Mercure Ballarat - Hotel & Convention Centre
See on a map
+ 18 Services

Hotel extras

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 ballarat
australia

Fax: (+61)3/53333042

Check-in from 14h00

Check out up to 11h00

  • AIRPORT SHUTTLE BUS:  INDEPENDENT BALLARAT STATION

  • By plane

    TULLAMARINE At 107km / 66 miles - Shuttle paying

  • By train

    BALLARAT At 3km / 1 miles

GPS:-37.578868, 143.86867

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Our accommodation(s)

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden. Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 690

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Ballarat - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,949 reviews

TripAdvisor Rating 4.0/5

623 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice property lots of green

Customer review rating 4.0/5

Rayeena Families - 11/01/2022 Confirmed reviews ALL

Great night stay with parking at the front of the room. Very Close to SH. Will return next time

Dear Rayeena Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We look forward to welcoming you back again. Sincerely, Mandy Grant

EXCELENT

Customer review rating 5.0/5

Joseph P. Couples - 06/01/2022 Confirmed reviews ALL

ROOM WAS COMFORTABLE DINNING WAS GOOD THE WHOLE THING WAS GOOD WILL STAY AGAIN NEXT TRIP

well located

Customer review rating 3.5/5

Anonymous Couples - 06/01/2022 Confirmed reviews ALL

Well located however rooms are getting a little dated. Pillows were not great and the towels were not luxurious and quite thin and had a yellow tinge to them

Always a good stay

Customer review rating 5.0/5

Karlene Solo - 20/12/2021 Confirmed reviews ALL

Excellent service

Dear Karlene, Thank you so much for the great feedback. We are so glad to have had you staying with us again. Have a happy and safe Christmas and we look forward to welcoming you back in 2022. Regards, Simon Simon Monk General Manager

Very comfortable stay

Customer review rating 5.0/5

Annd Solo - 20/12/2021 Confirmed reviews ALL

Another busy weekend in Ballarat helping my daughter move. Secure in the knowledge that I had a comfortable room to spend the night & recover ready for the next day’s hard work. A relaxing walk around the grounds at midnight listening to the water & the frogs in the moonlight helped soothe, relax & calm after a busy day.

Dear Ann, Thank you so much for taking the time to complete our survey. I am so glad that you enjoyed your time with us and have shared your comments with our team. Have a happy and safe Christmas and we look forward to welcoming you back in the new year. Regards, Simon Simon Monk General Manager

great place tostay

Customer review rating 5.0/5

Gilbert Business - 20/12/2021 Confirmed reviews ALL

realy good

Dear Gilbert, Thanks for your great feedback. Have a happy and safe Christmas and we look forward to you staying with us again in 2022. Regards, Simon Monk General Manager

Clean perfect for 3 adults

Customer review rating 4.0/5

Michael B. Friends - 19/12/2021 Confirmed reviews ALL

Dinner was great service excellent

Dear Michael & Gaye, Thank you for sharing your experience, we are glad that you enjoyed your stay with us and hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

quite ordinary to poor.

Customer review rating 2.5/5

Kim Couples - 18/12/2021 Confirmed reviews ALL

Check in was ok. People at the COVID clinic don’t part as allocated though. I came back to get a drink and waited 10 minutes for service. No table service, then 5 minutes for the next round. Dinner was ordinary, service was sexist and focused on my male companion. We both ordered the same wine and was considerable difference in the volume of each glass. Breakfast was awful. Bacon was too tough too eat, barista made coffee took 5 minutes to order and was weak and undrinkable. I have experienced poor or indifferent service during a number of stays.

Dear Kim, Thank you for taking the time to tell us about your experience at the Mercure Ballarat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Without wanting to make excuses over the last 72 hours our already thin workforce has been reduced further by many team members being forced in to isolation due to close contact with COVID positive cases. It has been exceptionally hard trying to manage the rosters and team members are working in areas that they perhaps would not ordinarily. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Monk General Manager

Glad to be back

Customer review rating 4.5/5

Mich2786 Business - 16/12/2021 Confirmed reviews ALL

Glad to be back and never disappointed by this bright welcoming hotel located in a lovely part of Bendigo.

Dear Michael, Thanks for taking the time to complete our survey, so glad that you were glad to be back, we were glad to have you back! We are looking forward to your next stay. Regards, Simon Monk General Manager

Good stay at Mercure

TripAdvisor rating 4.0/5

YaoHenry Business - 11/12/2021 TripAdvisor review

Spacious room although slightly outdated decor. One night have trouble with the door key, but resolved quickly by the friendly and helpful front desk staff. Some drain smell in the bathroom, otherwise well-cleaned room. No concern at all.

Dear YaoHenry, Thank you for taking the time to review your stay with us at Mercure Ballarat. Your comments have been shared with our team and we hope to welcome you back again. Regards, Simon

Consistently excellent

Customer review rating 4.5/5

Amit V. Business - 10/12/2021 Confirmed reviews ALL

Excellent stay. I usually stay for business. Unfortunately my booking was not on the system despite confirming it months prior but the staff were able to find my wife and I a room to stay in.

Dear Amit, Please accept our apologies for the mix up with your reservation. I am very disappointed that your wife did not get to stay in your usual block of rooms, I do hope there will be another opportunity for this to happen. Thank you for your feedback. I have shared with our team for follow up. We look forward to welcoming you back to Mercure Ballarat on Thursday. Sincerely, Simon Simon Monk General Manager

Great stay

TripAdvisor rating 5.0/5

Nirad K 07/12/2021 TripAdvisor review

We had a comfortable and relaxing one night stay at the Mercure in Ballarat. We have stayed here before and find the service and hospitality to be top class. The only area of improvement we could suggest would be about the wifi in the room which was non existent . This is however not a major problem, just a temporary inconvenience. Staff were great as always

Dear Nirad K, Thanks so much for the great review. Our room wi-fi is being improved at the moment along with the installation of new televisions with streaming and movie purchasing capabilities. The wi-fi service should be much better on your next stay which we are very much looking forward to. All the best, Simon

An enjoyable weekend away

Customer review rating 4.5/5

L B. Couples - 06/12/2021 Confirmed reviews ALL

Nice to be able to return to country Victoria.. a simple & efficient checkin, enjoyable breakfast and drink at the bar.. Well located hotel and friendly, professional staff..

Dear Leah, We very much appreciate you taking the time to share your feedback with us. We are so glad that you enjoyed your time with us at Mercure Ballarat and look forward to welcoming you back again soon. Regards, Simon Monk General Manager

Great to getaway “and not too far”All staff amazing “ thank you!

Customer review rating 5.0/5

Antonio Friends - 05/12/2021 Confirmed reviews ALL

The staff where very professional/welcoming and friendly from arrival to departure and what a difference that makes to a stay thank you. Also l have to say ver well maintained and very clean. Thank you all especially Cliff for his understanding to a little issue very much appreciated.

Dear Antonio, Thank you for taking the time to share your comments regarding your recent stay at Mercure Ballarat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Good experience

Customer review rating 3.5/5

Henry Y. Solo - 05/12/2021 Confirmed reviews ALL

Good-sized clean room with good in-room amenities. Had some trouble with the room keys but extremely helpful front desk staff (Sharon). Slightly noisy especially on Saturday night. Some plumbing odour apparent in the bathroom.

Dear Henry, Thank you for taking the time to share your experience regarding your recent stay at Mercure Ballarat. Your comments have been shared with our team for review. We look forward to welcoming you back to Mercure Ballarat again. Sincerely, Simon Monk General Manager

Great stay.

Customer review rating 4.5/5

Richard S. Families - 03/12/2021 Confirmed reviews ALL

Appreciated the upgrade. Great service and meal at the restaurant. Thank you

Dear Richard, We very much appreciate you taking the time to share your experience regarding your recent stay with us at Mercure Ballarat. Your comments have been shared with our team and we hope to welcome you back again soon. Sincerely, Simon Monk General Manager

well located and a relaxing stay

Customer review rating 5.0/5

Ian Couples - 02/12/2021 Confirmed reviews ALL

found the staff delightful, helpful and professional - especially the staff in the Restaurant.

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Excellent hotel and restaurant

TripAdvisor rating 4.0/5

TrailBlazer310186 02/12/2021 TripAdvisor review

Just an overnight stay but likely to return for a longer stay. Good check in process, lovely garden surrounds, clean room with good facilities and excellent beds. We very much enjoyed our meal in the restaurant also.

Dear TrailBlazer310186, Thanks for taking the time to review your stay at Mercure Ballarat. We are so glad that you enjoyed your time with us and hope to welcome you back again. Regards, Simon

Golden service at Mercure - Ballarat

TripAdvisor rating 5.0/5

266vince 29/11/2021 TripAdvisor review

We enjoyed the early check in and and early checkout. The 2 drinks, wifi and parking was complimentary. We did not have time to try the breakfast buffet. Thank you for our enjoyable stay and we wish the hotel well for the future.

Dear 266vince, Thank you for the great review of Mercure Ballarat. We are so glad that you enjoyed your stay with us and we look forward to your next one. Regards, Simon

Excellent accommodation and service.

TripAdvisor rating 5.0/5

johnbaines5 01/10/2021 TripAdvisor review

We have stayed a few times and never disappointed. The room is very clean, quiet and Comfortable. The bar service and breakfast very good also. Lovely setting too. Car parking Convenient. The staff were friendly and efficient.

Dear johnbaines5, Thank you for taking the time to share your experience. We are so glad that you enjoy staying with us and look forward to your next visit. Regards, Simon

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

The Sebel Creswick Forest Resort

4 stars

At 15 km

See the hotel
All our hotels in ballarat