Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,927 reviews

ALLSAFE approved hotel

Mercure Ballarat - Hotel & Convention Centre
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+ 18 Services

Hotel extras

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 ballarat
australia

Fax: (+61)3/53333042

Check-in from 14h00

Check out up to 11h00

  • AIRPORT SHUTTLE BUS:  INDEPENDENT BALLARAT STATION

  • By plane

    TULLAMARINE At 107km / 66 miles - Shuttle paying

  • By train

    BALLARAT At 3km / 1 miles

GPS:-37.578868, 143.86867

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Our accommodation(s)

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden. Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 690

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Ballarat - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,927 reviews

TripAdvisor Rating 4.0/5

618 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent hotel and restaurant

TripAdvisor rating 4.0/5

TrailBlazer310186 02/12/2021 TripAdvisor review

Just an overnight stay but likely to return for a longer stay. Good check in process, lovely garden surrounds, clean room with good facilities and excellent beds. We very much enjoyed our meal in the restaurant also.

Golden service at Mercure - Ballarat

TripAdvisor rating 5.0/5

266vince 29/11/2021 TripAdvisor review

We enjoyed the early check in and and early checkout. The 2 drinks, wifi and parking was complimentary. We did not have time to try the breakfast buffet. Thank you for our enjoyable stay and we wish the hotel well for the future.

Dear 266vince, Thank you for the great review of Mercure Ballarat. We are so glad that you enjoyed your stay with us and we look forward to your next one. Regards, Simon

Comfortable stay

Customer review rating 4.5/5

John Couples - 28/11/2021 Confirmed reviews ALL

We came to Ballarat to see the Linda McCartney exhibition. Our first choice was to stay at Mercure Ballarat. The room was comfortable and met all our expectations. We had dinner and breakfast in the dining room - meals were great.

Dear John, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We look forward to welcoming you back again. Regards, Simon Monk General Manager

excellent stay

Customer review rating 5.0/5

Jane Business - 27/11/2021 Confirmed reviews ALL

Staff amazing hotel Fantastic ! food superb 10 out 10

Dear Jane, Thank you so much for the great feedback. Your comments have been shared with our team and we look forward to welcoming you back again soon. Sincerely, Simon Monk General Manager

Lovely rooms well located friendly staff but breakfast could have been hotter restaurant meals good

Customer review rating 5.0/5

Chris S. Friends - 24/11/2021 Confirmed reviews ALL

Very happy lovely garden setting

Dear Christine, We very much appreciate you taking the time to complete our survey. Thank you for your comments regarding your stay with us at Mercure Ballarat. I will share your comments with our team for review. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Simon Monk General Manager

Convenient Location

Customer review rating 4.0/5

Cam M. Families - 21/11/2021 Confirmed reviews ALL

Good experience except that I could not use my Accor points at the Azzuri Restaurant. I asked the staff at the restaurant, but they were unsure if I could use Accor points, they asked their manager and I was advised that I could not. This was very disappointing as when I booked I was told I would be able to use my points at the restaurant as they are due to expire in mid December 2021.

Dear Campbell, Thanks for taking the time to tell us about your stay at Mercure Ballarat. I apologise for the confusion regarding using your points in the restaurant. While we do not have the ability to process points in the restaurant you certainly could have charged to your room account and redeemed the points via reception. Your feedback has been shared with our team for review. We do hope to have the opportunity to welcome you back to Mercure Ballarat again. Sincerely, Simon Monk General Manager

Good stay

Customer review rating 4.5/5

Tl Solo - 21/11/2021 Confirmed reviews ALL

I was in the junior suite and it was lovely, quiet, very relaxing

Dear Tich-Lam, We are so glad that you enjoyed your stay at Mercure Ballarat. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Great facilities

Customer review rating 4.5/5

Sdm Friends - 16/11/2021 Confirmed reviews ALL

Stayed for two nights. The restaurant and bar was good and relaxing if you wanted to just sit and catch-up with friends. Rooms were clean and spacious.

Dear Sandra, Thank you for taking the time to share your feedback. We hope to welcome you back to Mercure Ballarat again soon. Regards, Simon Monk General Manager

Anticipated arrival and welcome.

Customer review rating 5.0/5

John H. Couples - 13/11/2021 Confirmed reviews ALL

Great place to visit Ballarat's Foto Bienale.

Dear John, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We look forward to welcoming you back again. Sincerely, Simon Monk General Manager

Lovely weekend in Ballarat

Customer review rating 5.0/5

Terry Couples - 07/11/2021 Confirmed reviews ALL

Great friendly and professional staff, lovely clean and comfortable room, great breakfasts and dinners.

Dear Terry, We are so glad that you enjoyed your weekend in Ballart and your stay with us. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager
Customer review rating 4.5/5

James Couples - 03/11/2021 Confirmed reviews ALL

Made welcome enjoyed the garden,room, & the restaurant.

Dear James, Thank you for sharing your experience. We are so glad that you enjoyed your time with us and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Well located. Nice & quiet. Restaurant on site.

Customer review rating 4.5/5

Alan Couples - 02/11/2021 Confirmed reviews ALL

It was just for a one night stay but have used this Motel regularly over the years for both social & business stays. Very clean. Good furnishings. Large bed. Good bathroom. Will stay again.

Dear Alan, Thank you for taking the time to complete our survey. Your comments have been shared with our team. We are glad that enjoyed your stay with us and hope to see you again soon. Sincerely, Simon Monk General Manager

Excellent accommodation and service.

TripAdvisor rating 5.0/5

johnbaines5 01/10/2021 TripAdvisor review

We have stayed a few times and never disappointed. The room is very clean, quiet and Comfortable. The bar service and breakfast very good also. Lovely setting too. Car parking Convenient. The staff were friendly and efficient.

Dear johnbaines5, Thank you for taking the time to share your experience. We are so glad that you enjoy staying with us and look forward to your next visit. Regards, Simon

Short Break after Covid19 lockdown

TripAdvisor rating 5.0/5

P5056TRjohnv 17/09/2021 TripAdvisor review

Handily located Hotel close to Sovereign hill, Gold museum and city of Ballarat. Visited the Ballarat Art Gallery (Oldest Art Gallery in Australia). Hotel staff were excellent, dinner at hotel restaurant very good. Accommodation very good.

Dear P5056TRjohnv, Thank you fort the great review. We are so glad that you enjoyed your time with us and hope to welcome you back again. Regards, Simon

Excellent service

TripAdvisor rating 5.0/5

Firebird42 23/08/2021 TripAdvisor review

Easy access rooms, clean and tidy, lady at reception was very helpful and accommodating as we needed to change rooms, have stayed a few times will stay again without hesitation, grounds very beautiful

Dear Firebird42, Thank you so much for sharing your experience on your stay with us at Mercure Ballarat. We hope to welcome you back again soon. Regards,

Always a warm welcome

Customer review rating 5.0/5

Gino B. Couples - 18/08/2021 Confirmed reviews ALL

From the moment we booked we knew we would be looked after! We are repeat guests and it’s nice to know that Cliff has looked after us ! An upgrade was greatly appreciated as well as the little extras that we always find in our room! Being an Accor member really has its advantages and truly believe that this programme is one of the best in the world! Dinner was absolutely amazing and chef needs to be highly commended! A big shout out to Ingrid who absolutely amazed us as she always rememberers what drinks we like! Staff are very professional and nothing is no trouble to them! Love this property it’s one of our favourites!

Dear Gino & Julie, Thanks for the great feedback. It is always a pleasure to have you staying with us. I will be sure to pass on your comments to Cliff, Ingrid and the rest of our team. We look forward to your next stay with us. All the best, Simon Monk General Manager

Poor accommodation

Customer review rating 1.0/5

Kim S. Business - 15/08/2021 Confirmed reviews ALL

Simone at the front desk at check-in and check-out was very friendly. The muesli at breakfast terrific. The room’s heater did not get the room above 14 degrees but felt like 10 degrees. Never going back there. Kim S

Dear Kim, Thank you for taking the time to tell us about your experience at Mercure Ballarat I am sorry that your experience did not meet your expectations. We have had no other issues reported with the heating in the room you stayed but will have our maintenance team investigate. We appreciate your sharing your concerns, and it is our hope that you will give us another try in the future. Sincerely, Simon Monk General Manager

First choice to stay in Ballarat

TripAdvisor rating 5.0/5

waynecroft Business - 09/08/2021 TripAdvisor review

Mercure Ballarat always offers value for money great rooms clean tidy. Staff reception always friendly, even in these trying times. Excellant place for dinner withy range food to choose from. Breakfast covers all things you require.

Dear Wayne, Thank you so much for the great review. We can't wait to welcome you back again. All the best, Simon

Well kept clean room.

Customer review rating 4.5/5

Malcolm H. Couples - 04/08/2021 Confirmed reviews ALL

Reception staff, restaurant were very professional. We left our case there for half a day which was no problems t all. They called a taxi for us which was also no problems to them.

Dear Malcolm, We very much appreciate your comments regarding your stay with us at Mercure Ballarat. It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

So good we’ve already booked to come back again

Customer review rating 5.0/5

Shane M. Families - 21/07/2021 Confirmed reviews ALL

Very clean and tidy, offers so much including an amazing breakfast buffet. Really enjoyed staying here with the kids who were blown away with the size of the two bedroom apartments . And yes we have booked to come back , perfect get away !

Thanks Shane, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We look forward to your next one. All the best, Simon Monk General Manager

Our most recent 20 reviews

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