Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 2 reviews

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613 Main Road, 3350 BALLARAT, Australia

Description

Hotel extras

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

Our accommodation(s)

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Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
Australia

GPS:-37.578868, 143.86867

Telephone
Fax +61 3 5333 3042

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2 reviews

TripAdvisor Rating  4.0/5  677 reviews

Old and worn out

TripAdvisor rating 2.0/5

778barbaraf Couples - TripAdvisor review

We booked 2BR apartment for 4 nights for a weekend wedding. The accommodation is very much in need of an upgrade. All aspects are 30 years out of date, dark and gloomy, worn, badly patched. We slept and showered there but then escaped to more pleasant surroundings at all other times. Expensive for what it is.

Satisfactory and a successful conference venue

TripAdvisor rating 3.0/5

Elaine S TripAdvisor review

This was a pleasant place for a conference. I liked the dispersed layout, and the attention they have given to attractive grounds. The conference catering was good in relation to refreshments, but the food at dinner was poor in my view. I got steak. and it was inedible. This was the same for at least one other on my table. The staff were friendly but I felt sorry for them. There really weren't enough of them, and it was impossible for them too attend promptly to customer's needs. The conference ran very smooth;y, which was in part due to the hotel team. My "Superior" room was pleasant. I didn't like one wall being all mirror. It had a reverse cycle A/C unit, which was great. I could control the temperature and noise - so often a problem in hotels. It was quiet and the bed was comfy.

Clean and spacious room, great on site restaurant

TripAdvisor rating 5.0/5

Msea999 TripAdvisor review

I stayed at Mercure Ballarat to attend a work related training. The hotel is conveniently located, short drive to the town centre, yet sits in a horgeous large manicured garden setting. The room was spacious, clean and well maintained with decor of old world charm. The huge pleasant surprise was the on site restaurant Amaro. As I was doing the training all day, I chose to dine at the on site restaurant for convenience. Joiree and Sheila at the restaurant were just delightful. Both remembered my name, and service was perfect - attentive but not intrusive. Food was great as well. The first night I opted for the steak - amazing quality and value. It was so good I returned the second night and enjoyed perfectly grilled fish - crunchy skin, soft and fluffy inside! Menu is not extensive, but covers all the classics and drink list is more than satisfactory. Great service and food. Could not be happier. I will definitely choose Mercure Ballarat again next time I visit the area.

Thank you for your fantastic feedback and perfect rating! We’re thrilled you enjoyed your stay, our beautiful gardens, and the spacious rooms. Joiree and Sheila will be delighted to hear your kind words about their service, and we’re so pleased you enjoyed dining at Amaro. We look forward to welcoming you back on your next visit to Ballarat! — The Mercure Ballarat Team

Will never stay there again

TripAdvisor rating 1.0/5

Brigitta K TripAdvisor review

Very disappointed with our stay. We were put in rm 30 walked in and found oil heater on and air con not working. Room outdated chairs had no support you basically sat in and sunk. I went to reception and explained that the oil heater is a hazard for if anyone lost their balance would burn themselves. They moved us to room 54 and we found that there was no hot water. Fridge in room was iced up. I rang them with my mobile in the morning about the hot water they said they knew about it and is getting fixed. The whole point is that we were not informed prior to entry of room that there was an oil heater and that there was no hot water. Communication was non existent. We also were tol,d the restaurant was not open. We dare not even think about getting breakfast. We went down the road to red lion for meals. I was even thinking to cancel my booking and stay at the red lion but due to events there was no accommodation anywhere. Had to stay and was miserable.

Average stay

TripAdvisor rating 3.0/5

439darrenr Business - TripAdvisor review

Stayed for a conference. Room was in the 40 block. Room was dated and had maintenance issues. Heating was good, but bed a bit soft for my liking. From the Eureka meeting room we could clearly hear the kitchen working and a trolley rolling through the back corridor, suggest soundproofing. Customer service was good. Overall an average stay, but rooms need a refurbishment.

Dear Darrenr, Thank you for your feedback following your recent conference stay. We’re glad to hear you received good customer service and found the room comfortably heated. However, we’re sorry the condition of your room and noise from the Eureka meeting room impacted your experience. Your comments about refurbishment and soundproofing have been shared for review. We appreciate your suggestions and hope to welcome you back for a more comfortable stay in the future. Warm regards, Mercure Ballarat

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Other web-users rate our hotel

  • 187 reviews 9.2/10 Location
  • 498 reviews 5.6/10 Room
  • 241 reviews 7.5/10 Service
  • 15 reviews 3.3/10 WiFi
  • 203 reviews 4.5/10 Cleanliness
  • 107 reviews 4.6/10 Vibe
  • 79 reviews 4.9/10 Value
  • 78 reviews 4.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.