Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating 4.4/5 1,867 reviews

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Mercure Ballarat - Hotel & Convention Centre
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+ 18 Services

Hotel extras

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Located opposite Sovereign Hill.

  • Free Wi-Fi.

  • Set on over three hectares of gardens with ornamental lake.

  • Peaceful location opposite Sovereign Hill and close to CBD.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINEPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 ballarat
australia

Tel: +61353271200

Fax: (+61)3/53333042

Check-in from 14h00

Check out up to 11h00

  • AIRPORT SHUTTLE BUS :  INDEPENDENT BALLARAT STATION

  • By plane

    TULLAMARINE At 107km / 66 miles - Shuttle paying

  • By train

    BALLARAT At 3km / 1 miles

GPS :-37.578868, 143.86867

Our accommodation(s)

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden. Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

Lodge Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 3 / 32 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Courtyard Room 1 King and 1 Single Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 3 / 32 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

Azzuri

Type of cuisine: Mediterranean

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Lunch

07:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 690

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Ballarat - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,867 reviews

tripadvisor

TripAdvisor Rating 4.0/5

609 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great. Staff extremely pleasant and helpful.

Customer review rating 5.0/5

Anonymous Families - 10/05/2021 Confirmed reviews ALL

Stayed the night. Had nibbles and drinks in the evening.

Dear Maria, We very much appreciate your comments regarding your stay with us at Mercure Ballarat and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Consistently excellent service

Customer review rating 5.0/5

Av Business - 07/05/2021 Confirmed reviews ALL

Well trained staff, consistently good quality room comfort.

Thanks Amit, It's always a pleasure to have you stay with us and we look forward to welcoming you back to Mercure Ballarat. All the best, Simon Monk General Manager

Very disappointed with reception staff attitude

Customer review rating 2.5/5

Alistair M. Couples - 05/05/2021 Confirmed reviews ALL

- ‘Sarah’ at reception had very bad attitude , wrongly explaining parking requirements and an issue with ‘system’ overbooking breakfast - evening meal food was very nice but small servings. Breakfast buffet was disappointing - Rooms were OK and reasonably clean but shower was terrible Everything is getting very dated and needs upgrading

Dear Alistair, Thank you for taking the time to tell us about your experience at the Mercure Ballarat. At Mercure Ballarat, we strive to provide a superior service experience for our guests; therefore your feedback is very important to us. I am sorry to read that you did not receive this experience. Please rest assured that your comments have been shared and that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Monk General Manager

Good location

Customer review rating 3.0/5

Inge Couples - 02/05/2021 Confirmed reviews ALL

Hotel was nice looking and clean, staff friendly, restaurant had lovely food. Basic bedroom,Bed was average and very hard, no water pressure and limited hot water, no blankets had to run heater all night

Dear Inge, Thank you for taking the time to give us your feedback regarding your recent stay with us at Mercure Ballarat. Your comments have been shared with our team. We do have blankets available on request. We did remove these from the rooms to reduce touch points. As we are now approaching winter we will put them back in the wardrobes in a sealed bag. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Monk General Manager

Great location, handy self contained units

Customer review rating 4.5/5

Willfish Couples - 28/04/2021 Confirmed reviews ALL

Great staff, very helpful. Stayed in the self contained units which are well located and set up well, but starting to get a bit tired and in need of an update.

Dear Bill, Thank you for staying with us again and for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We look forward to welcoming you back again soon. Regards, Simon Monk General Manager

Good location

Customer review rating 2.5/5

Rachael Solo - 28/04/2021 Confirmed reviews ALL

I was quite disappointed by the breakfast.

Dear Rachael, Thank you for taking the time to review your stay and for your time on the phone with me earlier. I was deeply concerned to read that you felt discriminated against. As discussed we have amongst our team members people from many different multicultural backgrounds and am proud in the way that we interact and treat each other. It is very disturbing to me that as a guest you felt you were treated differently and I will address with our team. Your feedback regarding breakfast will be shared with our kitchen and front of house teams as we are continually working on improving the buffet offering. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Monk General Manager

I had no idea you had new rooms!

Customer review rating 4.5/5

Caroline W. Families - 26/04/2021 Confirmed reviews ALL

I have stayed quite often as I work in Ballarat occasionally, and as a Gold member had never had a room upgrade, water, drinks etc which is disappointing as I get spoiled at the Melbourne Accors. My last stay I complained about this, and when I stayed this week had a beautiful clean and modern room with a proper shower (not in an old bath), wine and chocs, so different!! in the wing near the spa. I was amazed you had such lovely rooms. Please try to put me in a nice room next stay and not in the old wings with the stuffy curtains and green leather chairs! Thanks Caroline

Dear Caroline, Thank you for taking the time to complete our survey. I am sorry that you had not had the opportunity to stay in one of our newer Superior Rooms before, so glad that you enjoyed it. I have noted in your profile and we will do our best to arrange one of these for you when you stay. We look forward to welcoming you back again soon. Sincerely, Simon Monk General Manager

Sunday stay

Customer review rating 4.0/5

Larry S. Families - 26/04/2021 Confirmed reviews ALL

Room neat and comfortable except for shower which I found difficult to adjust resulting in initial spray of cold water

Dear Larry, We very much appreciate you taking the time to tell us about your recent stay with us. I have shared your feedback with our team and will investigate the shower head. We hope to welcome you back again soon. Sincerely, Simon Monk General Manager
Customer review rating 4.5/5

Ali J. Couples - 25/04/2021 Confirmed reviews ALL

Very nice stay - very peaceful and relaxing.

Dear Ali,, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We hope to welcome you back to Mercure Ballarat again soon. Sincerely, Simon Monk General Manager

Comfortable and quiet place to stay

Customer review rating 5.0/5

Jo Couples - 25/04/2021 Confirmed reviews ALL

The room was clean and comfortable, but we especially appreciated the quiet.

Dear Joanne, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We are looking forward to the next one. Best regards, Simon Monk General Manager

Caters for large groups

Customer review rating 3.5/5

Diane Couples - 25/04/2021 Confirmed reviews ALL

Was meeting family members (another couple) to go to local Ballarat restaurant. We booked the same category of room but were allocated rooms nowhere near each other. The female front counter staff member was unhelpful - couldn't give local cab information and did not offer to call them either! Bar staff in the restaurant were very slow and at breakfast (which was very ordinary) I was told there was no tomato juice but plenty of tomatoes (!!) and we could not use our Accor card because it was 25 April and a 'public holiday' - which Anzac Day is not in Victoria! Staff need training in customer service.

Dear Diane K., We very much appreciate you taking the time to review your recent stay with us at Mercure Ballarat. I am disappointed to read your experience on check in and will address with appropriate staff, apologies for any inconvenience caused. Whilst Victoria does not get an additional day off for Anzac Day, April 25 is still considered a public holiday and as such all staff working on this day are paid public holiday rates which is why the Accor Plus discount was not applicable. Thankyou again for sharing your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We do hope to have the opportunity to welcome you back again. Sincerely, Simon Monk General Manager

Great Hotel

Customer review rating 5.0/5

Anonymous Couples - 24/04/2021 Confirmed reviews ALL

We had a lovely time Beautiful Hotel Lovely gardens A really enjoyable weekend away

Dear Christine, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We look forward to your next one! Regards, Simon Monk General Manager

Great place. Dinner better than expected. Mix up with points

Customer review rating 4.0/5

Anonymous Solo - 23/04/2021 Confirmed reviews ALL

The experience was great. Haven;t been there for about three years. Restaurant staff and dinner was excellent. Room very good, but broken security chain.

Dear David, We very much appreciate you taking the time to complete our survey regarding your recent stay with us at Mercure Ballarat. Apologies for the mix up with your points. I have asked Cliff our Front Office Supervisor to investigate and correct this for you. Your comments have been shared with our team, thanks again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Simon Monk General Manager

OUR STAY AT THE MECURE BALLAARAT

TripAdvisor rating 4.0/5

davidyole2 Business - 21/04/2021 TripAdvisor review

We always find the staff very obliging and courteous, but this trip due to my wife having had surgery four days before and my having to be at a meeting the staff looked after her very well. Many thanks to Cliff for all his help.

Dear davidyole2, Thank you for taking the time to share your experience regarding your stay with us. I have shared your comments with Cliff and the rest of the team. We look forward to welcoming you back again soon. Regards,

Opposite sovereign hill

TripAdvisor rating 4.0/5

shirleyk735 19/04/2021 TripAdvisor review

The hotel is located opposite Sovereign Hill. We had a two bedroom apartment, it had all necessary equipment for our stay. There is a great coffee shop on the main road, great for breakfast and coffee. I was disappointed with the cleaning, cobwebs in the toilet, the floor had a film and left food prints, the light at the top of the stairs was not working. We enjoyed our stay. I did think it was overpriced, the equivalent of staying in Melbourne at the Sofitel!

Dear shirleyk735, Thank you for taking the time to share your feedback. I have shared your comments to our housekeeping team, it is feedback like this that we learn from and use to improve. We are glad that you enjoyed your time with us and hope to welcome you back again. Regards, Simon

Weekend getaway

TripAdvisor rating 2.0/5

admin714 15/04/2021 TripAdvisor review

Very disappointed with the cleanliness. For a hotel that's advertising Covid clean they need to pick up the act. pretty sad in fact for a 4.2 star. Stayed in the lodge room. Room needs to be spring cleaned. White lace had stains all over them as well as the curtains, massive cobweb on the internal window (Bathroom to Bedroom) with a massive black house resident, much to my horror. Toilet suite leaks, grout in wet area is disgusting, shower head,,, really they were handed out back when we went into water restriction 13 years ago. They need to be updated!! There was no directory in the room, a little cardboard triangle thing on the shelve with nothing really, there was nothing to inform you about sovereign hill across the road or any local attractions, let alone where you can get a meal/takeaway from. Cobwebs in the corner at the door, Top of the external door not sealing and would rattle during the night, dust build up on the top of the wardrobe disgusting. VERY DISSAPOINTED!!! 2nd time staying here won’t be staying again. Shame on you Mercure for being a 4.2 rating. Cliff at reception was magnificent, not much I can say about Simon manager he still hasn’t gotten in touch with me. Best Western is cleaner, and for a weekend away I will go to Crown for an extra $20.00

Dear admin714, Thank you for sharing your feedback. Your comments have been shared with our team and room action items taken up by our maintenance and housekeeping teams. I am completely unaware that I was to get in touch with you so apologise if there was some miscommunication. In regards to no local directory in room these have been removed as we try to limit as many touch points as possible. We also find that in the digital age the majority of people now access via their smart devices. Regards,

Nice Stay

TripAdvisor rating 3.0/5

evelynmE5836VP 08/04/2021 TripAdvisor review

The Hotel staff were lovely and helpful. the room we stayed in was average and there was a mildew smell, which made it a little bit unbearable. Overall it was a nice overnight stay and the gardens leading up to the room were lovely.

Dear evelynmE5836VP, Thank you for taking the time to share your feedback. Your comments have been shared with our team. We do hope to welcome you back to our hotel again soon. Regards, Simon

Nice hotel and will go back again

TripAdvisor rating 5.0/5

Hsia_cq94 08/04/2021 TripAdvisor review

The hotel is aged but i can feel it is under well management. I arrived at late night on easter weekend, the frontdesk gentle is very welcoming and helpful. And i also received an easter bunny during check-in. The room is ok, old but clean. The yard is decorated with flavours. Good experience and will go back again.

Dear Hsia_cq94, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. Looking forward to the next one! Regards, Simon

Disappointment on every level

TripAdvisor rating 2.0/5

Brian N 25/03/2021 TripAdvisor review

Sadly, our recent stay was disappointment after disappointment - especially as ALL members - with seemingly everything going wrong. A failure to respond to our earlier query meant that our booking request was not actioned, our room allocation was unsatisfactory, it took 5 keys until we finally got one to let us into the building and our room, we were unable to dine night of arrival, and the breakfast buffet arrangement (esp pricing) was a real surprise to top off a sad experience. Thank goodness the facilities were still satisfactory, but we are now convinced that ALL membership does little to enhance the experience.

Excellent hotel

TripAdvisor rating 5.0/5

Arnold1004 21/03/2021 TripAdvisor review

I thoroughly recommend the Mercure Ballarat Hotel and Convention centre. It is a huge property beautifully set out with a lake and extremely quiet. It is conveniently located about 1 km from town. The rooms are spacious and the service is excellent. Great variety for breakfast.

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