Mercure Ballarat - Hotel & Convention Centre 4 stars

Booked the Mercure Ballarat on wedneday morning through the Accor app for wedneday night stay. Arrived at the hotel at 9pm after driving 4 hours to be told by the not so friendly staff member at receptionist that there was no booking at all on there end. Even after I showed her my booking she argued that it didn’t matter because it hadn’t come through on their system and they were full booked out. After getting quite stressed and not knowing where I was going to stay she said your lucky I have one last apartment you can take. Making me feel lucky when I am a gold Accor member and I had booked and secured my apartment did not sit right with me. She was not friendly what so ever and really ruined our stop over in Ballarat. Very disappointing treatment with Accor & Mecure. Kind regards

Was very disappointed with the cleanliness. Room and lounge were messy, no cleaning after guest leaves the table. My room had not been cleaned very well as there was litter on the floor, something caught in webs along the skirting boards near bed and wall. A huge wet area outside the room which is unhealthy and of concern to the foundation of building.

The bill was mucked up tried to get refund for 6 breakfast and was given a refund of $99 which just doesn't add up in the end I just gave up talking to the front Staff is useless

A very good experience, staff very good, breakfast menu exceptional.

Staff are always friendly and helpful