Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 540 reviews

Mercure Ballarat - Hotel & Convention Centre - Image 1
Mercure Ballarat - Hotel & Convention Centre - Image 2
Mercure Ballarat - Hotel & Convention Centre - Image 3
Mercure Ballarat - Hotel & Convention Centre - Image 4


ALLSAFE approved hotel

Hotel extras

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road

GPS:-37.578868, 143.86867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property


Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  540 reviews

TripAdvisor Rating  4.0/5  654 reviews

Disappointed. No drink cards

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Booked the Mercure Ballarat on wedneday morning through the Accor app for wedneday night stay. Arrived at the hotel at 9pm after driving 4 hours to be told by the not so friendly staff member at receptionist that there was no booking at all on there end. Even after I showed her my booking she argued that it didn’t matter because it hadn’t come through on their system and they were full booked out. After getting quite stressed and not knowing where I was going to stay she said your lucky I have one last apartment you can take. Making me feel lucky when I am a gold Accor member and I had booked and secured my apartment did not sit right with me. She was not friendly what so ever and really ruined our stop over in Ballarat. Very disappointing treatment with Accor & Mecure. Kind regards


TripAdvisor rating 1.0/5

gondwana11 TripAdvisor review

Was very disappointed with the cleanliness. Room and lounge were messy, no cleaning after guest leaves the table. My room had not been cleaned very well as there was litter on the floor, something caught in webs along the skirting boards near bed and wall. A huge wet area outside the room which is unhealthy and of concern to the foundation of building.

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

The bill was mucked up tried to get refund for 6 breakfast and was given a refund of $99 which just doesn't add up in the end I just gave up talking to the front Staff is useless

The same as other stays

Customer review rating 4.0/5

David Y. Business - Confirmed reviews ALL

A very good experience, staff very good, breakfast menu exceptional.

Clean and comfortable

Customer review rating 4.0/5

Michelle Business - Confirmed reviews ALL

Staff are always friendly and helpful

Dear Michelle, We very much appreciate your comments regarding your stay at the Mercure Ballarat - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachelle Pimentel Guest Relations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 274 reviews 9.2/10 Location
  • 789 reviews 5.8/10 Room
  • 452 reviews 8.1/10 Service
  • 24 reviews 4.8/10 WiFi
  • 226 reviews 5.5/10 Cleanliness
  • 199 reviews 8.1/10 Breakfast
  • 101 reviews 5.4/10 Value
  • 42 reviews 2.8/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Ballarat