Mercure Ballarat - Hotel & Convention Centre

Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 269 reviews

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Hotel extras

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
Australia

GPS:-37.578868, 143.86867

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Our accommodation(s)

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden. Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  269 reviews

TripAdvisor Rating  4.0/5  636 reviews

Cosy stay and nice lake

TripAdvisor rating 5.0/5

QF1WORLD Families - TripAdvisor review

Stayed 3 nights at their courtyard room with direct parking in front of the room. Convenient when you have lots of luggage. Room itself is large for two adults and two child. Bedding is 1 king and 1 single which is comfortable for 2 adults and 2 child. Bathroom is good sized although it does get a bit cold during winter time. The tiled entry area also do get a bit messy and wet during rainy season from foot traffic. Door mats might solve this issue. Buffet breakfast is nice and the coffee is good. The lake area is super nice especially during the night time. Very nice atmosphere. Will stay here again if in the area.

Dear QF1WORLD, We very much appreciate you sharing your experience from your recent stay with us at Mercure Ballarat. Your comments have been shared with our team for review. We hope to welcome you back to Mercure Ballarat again. Regards, Simon

Disappointing for the price paid

TripAdvisor rating 3.0/5

231JasonH Couples - TripAdvisor review

Overall it’s a good facility in terms of the public areas but, the rooms are in serious need of significant refurbishment. Staff were friendly, helpful and polite. Check-in was very good and no hassle at all. Restaurant was very good - for both dinner and quite a good breakfast buffet. Rooms ( a king courtyard room): tired, grimy roller blind above the door, scuffed fittings/doors/robe unit, stained and tatty curtains. Bed: not too bad - if you prefer a firm mattress. Bathroom: basic motel style, very old, worn and tired. Stained old grout in the tiles. Definitely not a walk-in shower as advertised. Vanity bowl leaking into the cupboard beneath it which also contained the hairdryer! Toilet was old, worn and had a most unappealing seat/lid. Furniture: 2 very sagged-out wingback armchairs. It wasn’t too bad for one night and also not a lot of time spent there. If I had to spend longer in a room such as this it would be quite depressing.

Dear 231JasonH, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are currently in discussion with our owners to plan a refurbishment of our older rooms. I will be sure to share your feedback with all of our team. We do have newer Superior Rooms available which do have a much more modern fit out and bathrooms. Thank you again for sharing your experience and we do hope to welcome you back again. Regards, Simon

Very comfortable

Customer review rating 4.5/5

Maxine Families - Confirmed reviews ALL

Polite friendly and helpful service.

Dear John W., Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. We look forward to welcoming you back again. Sincerely, Simon Monk General Manager

Strange

Customer review rating 2.5/5

Kent Business - Confirmed reviews ALL

Check in experience lacking. No drink card yet Accor Plus member. Room with only windows at the very top of the wall so very claustrophobic. However, room was tidy and bed comfortable. Expected more given $190- for the night. Breakfast was okay.

Dear Kent, Thank you for taking the time to tell us about your experience at Mercure Ballarat. I am sorry that your experience did not meet your expectations. I have updated your profile to not allocate the room you stayed in, which is the only room with that particular window setup. We did not have your ALL welcome pack made up as were not advised your member details via the travel agent. I apologise that once we were made aware the drink card was not issued and will address with team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Monk General Manager

Customer review rating 3.5/5

Jayne D. Families - Confirmed reviews ALL

Friendly staff and comfy beds

Dear Jayne, Thank you for taking the time to share your feedback. We hope to welcome you back to Mercure Ballarat again soon. Sincerely, Simon Monk General Manager

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Other web-users rate our hotel

  • 242 reviews 9.4/10 Location
  • 666 reviews 6.1/10 Room
  • 391 reviews 8/10 Service
  • 19 reviews 5.3/10 WiFi
  • 207 reviews 5.9/10 Cleanliness
  • 167 reviews 8/10 Breakfast
  • 117 reviews 4.5/10 Vibe
  • 29 reviews 3.9/10 Pool

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