Mercure Ballarat Hotel and Convention Centre 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.4/5 324 Bewertungen

Bestpreisgarantie
Mercure Ballarat Hotel and Convention Centre - Image 1
Mercure Ballarat Hotel and Convention Centre - Image 2
Mercure Ballarat Hotel and Convention Centre - Image 3
Mercure Ballarat Hotel and Convention Centre - Image 4
613 Main Road, 3350 BALLARAT, Australien

Beschreibung

Hotel-Extras

  • Billy's Bistro & Bar serviert ganztägig Mahlzeiten. Ein freundl. Ort z. Entspannen u. Speisen.

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Kostenloses WIFI

  • Erstreckt sich auf über 3 Hektar Gärten mit schmückendem See

  • Ruhige Lage gegenüber dem Sovereign Hill und nahe am Geschäftsviertel

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Mercure Ballarat Hotel and Convention Centre

613 Main Road
3350 BALLARAT
Australien

GPS:-37.578868, 143.86867

Tel
Fax +61 3 5333 3042

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Shuttle
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Konferenzräume
  • 100 % Nichtraucherhotel

BILLY'S BISTRO AND BAR

Das Menü des Heritage Bistro wird zum Abendessen auch vom Zimmerservice angeboten. Die Gäste werden gebeten, im Restaurant zu frühstücken.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.4/5  324 Bewertungen

TripAdvisor-Gesamtwertung  4.0/5  667 Bewertungen

Not happy

Note Tripadvisor 2.0/5

964regr Zertifizierte TripAdvisor Bewertung

See my photos and check other reviews both recent and much older. It indicates that these issues are acknowledged by management with apologies etc but the same issues continue. We did not have any problems with staff. Interesting though, on checkout no feedback was asked for. My wife and I don’t recommend this expensive venue. We stayed n an adjoined apartment with a covered carport. The car space was still minimal and could easily be struck by a car door from the other carport. All outside car parks showed minimal space between cars. Our entrance door mat had tooth floss on it and leaves and dirt imbedded that had not been cleaned in a very long time if ever. The inside entrance was all a hard floor with a small lip to trip over going into the bathroom area immediately to your right. The decor was in need of an upgrade as it looked and felt like it was out of the 70’s. The main room light was the same design as a house I owned in that era. The two hardwood ornate carved chairs would have looked and felt more comfortable if they had been reupholstered. There was very little cushion within the leather covering due to its age. The small stone/marble coffee table had cup stains that obviously had not been wiped clean. The king size bed was very springy with the weight of only 75kg. The small fridge had ice built up in the small freezer area and had one complimentary small uht milk carton. The main area that concerned us both was the bathroom. Fortunately, the toilet itself was clean and dual flush. The outside windows luckily had fly screens which had a great number of spider webs built up. The look was not comfortable. Much of the tile grout (floor,walls, shower recess) needed a very good clean especially in areas that would get more moisture build up. The corroded old metal shower recess plug hole had a broken sharp section. Not good if you dropped your wedding ring or it caught your toe. There were spider webs under the basin area and the door stop which should have been white was filthy. Glad we stayed only the one night for such an exclusive and expensive Mercure. I also had a cursory look at the buffet breakfast on offer at high cost. The range of selection that we’ve experienced at other similar venues are much more generous. Overall not impressed. Obviously, a lot of money needs to be spent on upgrading the venue and apart from what my wife and I experienced there are many reviews that indicate upgrades are not happening. How 4.5 star ratings apply to this venue is very surprising.

Nice Find

Note Tripadvisor 5.0/5

Trudi0 Zertifizierte TripAdvisor Bewertung

What a beautiful property this is. We were in Ballarat to attend a wedding. Staff were awesome, service very friendly. Our room was well appointed, excellent water pressure, large bathroom and a very comfortable bed. Close to restaurants and an easy drive to visit local attractions. Would recommend it and if I was ever back in Ballarat I would only stay here. The inhouse restaurant had a nice menu also and breakfast choices were ample. All in all nothing but compliments for the Management and their Team.

Dear Trudi, We very much appreciate your comments regarding your stay at Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Ballarat

Quirky Comfortable Hotel

Note Tripadvisor 5.0/5

BJU8051 Paare - Zertifizierte TripAdvisor Bewertung

I say quirky because it has a rustic feel with the complex but a very comfortable and welcoming feel. The staff were all great, with John in the restaurant just adding that little something extra / special. Overall we would stay again if we were to go to Ballarat again.

Dear BJU8051, Thank you for the great review of our hotel! I will share your comments with our team especially Jonny. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachelle Front Office Manager

Cold and a bit scruffy

Note Tripadvisor 2.0/5

Bessie E Zertifizierte TripAdvisor Bewertung

This place used to have a good reputation. I stayed two nights. I could probably have asked for another room but chose not to because of inconvenience of repacking. I left notes with the receptionist when I checked out. Compliments to the housekeeping staff! The room was perfectly clean as far as their responsibility extended. The security catch had been pulled away from the door frame and was dangling from the door - so useless and untidy. A QR code sticker was half pulled off the bedside table, looking really scruffy. A puncture mark in the bedroom side of the bathroom door and paint peeling off the back of the bathroom door. The bath base had lost some of its coating. The bathroom floor tile grout ranged in colour from original cream to very grimy looking grey. The room was COLD. Heating on 30 and boost when I was there and I turned it down to 25 when I went out. At no point over the two days did I feel warm, even wearing two woolen tops - refused to wear my raincoat or hat inside. I had the spare blanket over my knees to read sitting in a chair. I was grateful I'd brought a hot water bottle. I wouldn't stay at this hotel in cold weather again. I was advised that a "Superior" room in a different area of the hotel might be warmer. Heating costs and energy use must be huge! ALL / Accor Live Limitless member. More

Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay at Mercure Ballarat Hotel. We are pleased to hear your compliments regarding our housekeeping staff and their efforts to maintain cleanliness. However, we deeply regret the multiple issues you encountered during your stay, including the condition of the room and the inadequate heating. We sincerely apologize for the inconvenience caused by the security catch, the QR code sticker, and the overall state of the bathroom. Your comments have been shared with our maintenance team to address these concerns promptly. Additionally, we are sorry to hear about the discomfort you experienced due to the room temperature. We understand how important a warm and comfortable environment is, especially during colder weather, and we will review our heating systems to ensure they meet our guests’ needs. We appreciate your feedback as it helps us improve our services and facilities. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a more pleasant experience. Warm regards, Mercure Ballarat Hotel

VERITABLE DECEPTION (LA SEULE SUR LES 13 HOTELS DE NOTRE VOYAGE)

Note Tripadvisor 2.0/5

JMarcBDN Zertifizierte TripAdvisor Bewertung

Comme français, il est triste de constater que cet hôtel du groupe Accor est le seul a ne pas être au niveau. Il ne faut pas se fier à la classification qui place un MERCURE au-dessus d'un IBIS ce n'est pas vrai. L'IBIS du centre de Melbourne était pour moi bien supérieur au Mercure de Ballarat. Je ne sais pas à quand remonte la dernière rénovation mais ce n'était pas hier... Ce que l'on accepte d'un motel situé dans l'outback n'est pas acceptable ici. J'ai aussi remarqué que les petites structures hôtelières dans le VIC et en NSW sont les plus propres et les plus agréables. Grande déception car il y a un gros potentiel dans cette structure. Je pense que la direction doit se rendre dans les chambres et contrôler. Quels sont les points positifs: > un petit déjeuner parfait certainement le meilleur de notre voyage > un parc très agréable > chambre de grande taille avec douche double et baignoire SPA (mais HS) > draps propres et literie confortable Les points négatifs: la chambre est vétuste et surtout elle est sale! > robinet non fixé correctement > rouille omniprésente > mouches mortes en nombre dans la chambre (aspirateur 1 fois par mois?) > toiles d'araignées sur les vitres > moquette usée et sale (épingle à cheveux et autres vestiges des précédents occupants) > huisseries en fin de vie > mobilier style début 20ème (mais peut être réellement début 20ème) En conclusion: qu'une rénovation ne soit pas possible, je le comprends mais que la moquette ne soit pas aspirée entre 2 clients et que les toiles d'araignées ne soit pas enlevées ce n'est pas digne du groupe Accor. A mon départ, j'ai signalé à la réception que la chambre n'était pas propre mais cela n'a entrainé qu'une simple réaction d'étonnement de la personne présente. Depuis, je n'ai eu aucun retour par mail de la direction. Je pense que l'état des chambres doit être normal pour le directeur (ou la directrice) de cet établissement. La qualité du petit déjeuner évite le 1/5 mais ne permet pas de compenser les manquements.

Dear JMarcBDN, Thank you for taking the time to tell us about your experience at the Mercure Ballarat - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All these concerns were raised to the attention of the Hotel Management. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If in the meantime I can be of any further assistance, please do not hesitate to contact me. You may email me at reception@mercureballarat.com.au. Sincerely, Rachelle Pimentel Guest Relations Manager

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Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (Bei der Ankunft im Hotel können entsprechend den geltenden lokalen Vorschriften bestimmte Steuern anfallen (z.B. Kurtaxe).) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.