Mercure Ballarat Hotel and Convention Centre 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.4/5 393 Bewertungen

Bestpreisgarantie
Mercure Ballarat Hotel and Convention Centre - Image 1
Mercure Ballarat Hotel and Convention Centre - Image 2
Mercure Ballarat Hotel and Convention Centre - Image 3
Mercure Ballarat Hotel and Convention Centre - Image 4
613 Main Road, 3350 BALLARAT, Australien

Beschreibung

Hotel-Extras

  • Billy's Bistro & Bar serviert ganztägig Mahlzeiten. Ein freundl. Ort z. Entspannen u. Speisen.

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Kostenloses WIFI

  • Erstreckt sich auf über 3 Hektar Gärten mit schmückendem See

  • Ruhige Lage gegenüber dem Sovereign Hill und nahe am Geschäftsviertel

Unsere Unterkünfte

Take advantage of our Flight + Hotel offers

Discover
Discover

Lage des Hotels

Mercure Ballarat Hotel and Convention Centre

613 Main Road
3350 BALLARAT
Australien

GPS:-37.578868, 143.86867

Tel
Fax +61 3 5333 3042

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Shuttle
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Konferenzräume
  • 100 % Nichtraucherhotel

BILLY'S BISTRO AND BAR

Das Menü des Heritage Bistro wird zum Abendessen auch vom Zimmerservice angeboten. Die Gäste werden gebeten, im Restaurant zu frühstücken.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.4/5  393 Bewertungen

TripAdvisor-Gesamtwertung  4.0/5  663 Bewertungen

5 Star for Incompetence otherwise 2 Star facility

Note Tripadvisor 2.0/5

jljf2017 Familie - Zertifizierte TripAdvisor Bewertung

Used to love this place, friendly staff, great food, clean rooms, comfy beds, good facilities. Now it feels like they couldn’t care less & just want your money. Some seriously miserable staff that don’t even say hello let alone smile. Reception mgr & staff look the other way when you pass them. Restaurant menu is a grubby, sticky plastic thing that’s boring, overpriced, under delivers & doesn’t have a soup available in the middle of winter? Evening meal took 48 minutes with only 15 customers to bring 2 burgers & a pork chop, they forgot to put truffle oil in the mash? Breakfast variety has been reduced but not the price. Tables are so close you can engage in each others conversations & stir each others coffee, speaking of which if you want a half decent coffee & not what’s on offer from a filthy machine, then you have to pay extra? We booked our usual room (5) & was confirmed all ours, checked in & given keys to room 10? Told them we’re in 5, they told us someone just checked in to that room. They gave us keys to room 15 before offering us a double story cottage at an extra $230. Wanted me to pay for their mess. Because I was having surgery I booked a next door room for an overnight nurse. Said they had no booking for room 3 after it was confirmed. Said can have room 16 next to the room we took, when the nurse arrived they gave her keys to room 18. The incompetence was astounding. They were also advised that the hospital would be paying for the nurses room but they charged my card anyway. The night before surgery I asked reception to book me a taxi for 9:30am, at 9am thought I would check, told there was no booking? Under the beds were filthy & the skirting boards had thick visible dirt/dust that’s not been cleaned for months. The fridge was a camp fridge. I needed ice packs after surgery & needed to keep going to reception to get the packs frozen, they wouldn’t even bring them to the room for us. In the end we got ice from a waitress in the restaurant who put the ice inside disposable gloves because they didn’t have anything else? The internal doors make such a racket when opening/closing they wake you from sleep if the lumpy mattress hasn’t already stopped you from sleeping. Seriously the whole pathetic saga reminded me of faulty towers. I would go as far to say it will not change until management down get some serious training & Accor lift their game or drop their prices. I’m in town next week but NOT staying there, it’s a joke.

Thank you for taking the time to share your feedback with us. We deeply regret that your recent stay did not meet your expectations and that you encountered several issues during your visit. We strive to provide exceptional service, and it is disappointing to hear that we fell short in your experience. Upon reviewing your reservation, we found that room #15 was indeed requested in your email, which was allocated to you at check-in. We apologize for any confusion regarding the room allocation, and we regret that there was a miscommunication about room #16, as we couldn't find any records of guaranteeing it for you. As for the billing issue, our records indicate that the nurse advised us to charge your credit card at check-in, and unfortunately, we did not receive authorization from the hospital to bill them directly. We sincerely apologize for any inconvenience this may have caused. Regarding your concerns about the taxi booking, we can confirm that the request was indeed made with Ballarat Taxi Service, and we regret any confusion that may have arisen. Concerning the ice packs, we acknowledge that we did not have the standard ice packs available at the time, so we provided ice in gloves wrapped in towels to absorb water and for that your accompanying guests found our assistance helpful. Your comments about the cleanliness of the room, the restaurant experience, and the overall service are being taken very seriously. We are addressing these issues with our team to ensure improvements are made. We understand your disappointment and hope to have the opportunity to restore your faith in our services in the future.

Lovely short stopover

Note Tripadvisor 4.0/5

Holidays-au Zertifizierte TripAdvisor Bewertung

Room was a standard hotel room - nothing flash (a very soft bed which was not to my liking). Room was quiet but we were at the back of the hotel. It was a lovely stroll to the restaurant for breakfast and dinner. Dinner was lovely but a little expensive. The dinner service only waitress did such a superb job attending to everyone cheerfully and with ease that we had to single her out to the manager for doing such a great job with a near full restaurant - well done! A few more fairy lights on the path to the reception area would be lovely.

Thank you for sharing your feedback following your recent stay at Mercure Ballarat Hotel and Convention Centre. We appreciate your comments and are pleased to hear about your positive experiences. We apologize if the standard room did not fully meet your expectations. We value your feedback and will consider ways to enhance our room offerings. It’s delightful to know that you enjoyed the quiet ambiance and the convenient stroll to our restaurant for meals. Regarding dinner, we appreciate your kind words about our restaurant staff member. We will certainly recognize her outstanding service. Your suggestion about additional lights on the path to the reception area is noted, and we’ll explore ways to create an even more enchanting atmosphere. Thank you for choosing Mercure Ballarat, and we look forward to welcoming you back for another pleasant stay.

Very Disappionted

Note Tripadvisor 1.0/5

flowerpowergirl1968 Familie - Zertifizierte TripAdvisor Bewertung

I am an Accor Member & have stayed at many Mecure Hotels . Mecure Ballarat was very disappointing. The heating was insufficient it got to minus 1 degrees while I was there yet the heater was on 25 & was so cold in my room ! I wasn't told reception was contactable 24 hours so I just suffered . There were no teaspoons for the tea & coffee making . The beds were so soft & uncomfortable. The bathroom water was accidently spilt on the floor so I used a towel to clean it & the towel was brown ?! There was a unpleasant smell in the room not a clean fresh smell. Buffet breakfast was very low quality food ran out & was not replaced quickly when asked why the staff said they had many people without bookings ? But that does not explain no cups for the juice . I spoke to reception about all this they offered me free drink cards ?!!! I said I prefer my money back for the room lady said sorry can't do that . I left digusted . Very Disappointed

Thank you for taking the time to share your feedback regarding your recent stay at Mercure Ballarat Hotel and Convention Centre. We sincerely apologize for the inconveniences you experienced during your visit. Firstly, I apologize for the inadequate heating in your room. We will review our heating systems to ensure they are functioning optimally and address any issues promptly. Regarding the lack of teaspoons for tea and coffee making, I apologize for this oversight. We will reinforce our housekeeping procedures to ensure all necessary amenities are consistently provided in our rooms. Additionally, I apologize that our bedding didn’t meet your liking. We take guest comfort seriously, and I assure you that we will assess our bedding quality to improve the overall sleep experience for our guests. The incident with the brown towel and the unpleasant smell in your room is unacceptable, and I apologize for the lapse in our cleanliness standards. We will investigate this matter thoroughly and take corrective actions to prevent such occurrences in the future. Regarding the buffet breakfast, I apologize for the quality food and service fell short of your expectations and rest assured that will review our procedures to ensure quick service. If there is anything else we can do to rectify the situation, please feel free to reach out to us directly and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

Pretty on the outside, not so on the inside

Note Tripadvisor 2.0/5

Lewa B Zertifizierte TripAdvisor Bewertung

Huh The motel looks lovely from the outside, and the staff are lovely and helpful. I arrived to a very mouldy bathroom and a shower that was dripping wildly. They without hesitation moved me to another room. Unfortunately the second bathroom was also covered in mould hand had smears and suspicious drips on the wall above the loo. The beds were very old. I could feel the springs. The motel however was full, so I doubt these things will be addressed (especially as looking at the history of reviews it had been like this for a while).

Dear valued guest, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our exterior and our friendly staff. However, we sincerely apologize for the inconveniences you experienced during your stay. We take cleanliness and maintenance very seriously, and we regret that your bathroom did not meet our high standards. Rest assured, we have addressed this issue with our housekeeping team to ensure that such oversights do not occur in the future. Additionally, we are actively working on updating our bedding to enhance guest comfort. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back to Mercure Ballarat Hotel & Convention Centre in the future. If you have any further concerns, please feel free to reach out to us directly.

VERITABLE DECEPTION (LA SEULE SUR LES 13 HOTELS DE NOTRE VOYAGE)

Note Tripadvisor 2.0/5

JMarcBDN Zertifizierte TripAdvisor Bewertung

Comme français, il est triste de constater que cet hôtel du groupe Accor est le seul a ne pas être au niveau. Il ne faut pas se fier à la classification qui place un MERCURE au-dessus d'un IBIS ce n'est pas vrai. L'IBIS du centre de Melbourne était pour moi bien supérieur au Mercure de Ballarat. Je ne sais pas à quand remonte la dernière rénovation mais ce n'était pas hier... Ce que l'on accepte d'un motel situé dans l'outback n'est pas acceptable ici. J'ai aussi remarqué que les petites structures hôtelières dans le VIC et en NSW sont les plus propres et les plus agréables. Grande déception car il y a un gros potentiel dans cette structure. Je pense que la direction doit se rendre dans les chambres et contrôler. Quels sont les points positifs: > un petit déjeuner parfait certainement le meilleur de notre voyage > un parc très agréable > chambre de grande taille avec douche double et baignoire SPA (mais HS) > draps propres et literie confortable Les points négatifs: la chambre est vétuste et surtout elle est sale! > robinet non fixé correctement > rouille omniprésente > mouches mortes en nombre dans la chambre (aspirateur 1 fois par mois?) > toiles d'araignées sur les vitres > moquette usée et sale (épingle à cheveux et autres vestiges des précédents occupants) > huisseries en fin de vie > mobilier style début 20ème (mais peut être réellement début 20ème) En conclusion: qu'une rénovation ne soit pas possible, je le comprends mais que la moquette ne soit pas aspirée entre 2 clients et que les toiles d'araignées ne soit pas enlevées ce n'est pas digne du groupe Accor. A mon départ, j'ai signalé à la réception que la chambre n'était pas propre mais cela n'a entrainé qu'une simple réaction d'étonnement de la personne présente. Depuis, je n'ai eu aucun retour par mail de la direction. Je pense que l'état des chambres doit être normal pour le directeur (ou la directrice) de cet établissement. La qualité du petit déjeuner évite le 1/5 mais ne permet pas de compenser les manquements.

Dear JMarcBDN, Thank you for taking the time to tell us about your experience at the Mercure Ballarat - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All these concerns were raised to the attention of the Hotel Management. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If in the meantime I can be of any further assistance, please do not hesitate to contact me. You may email me at reception@mercureballarat.com.au. Sincerely, Rachelle Pimentel Guest Relations Manager

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 213 Bewertungen 9.2/10 Lage
  • 633 Bewertungen 5.7/10 Zimmer
  • 357 Bewertungen 7.8/10 Service
  • 20 Bewertungen 6.1/10 Internet
  • 201 Bewertungen 4.8/10 Sauberkeit
  • 145 Bewertungen 6.9/10 Frühstück
  • 96 Bewertungen 5.2/10 Preis-Leistungs-Verhältnis
  • 32 Bewertungen 2.4/10 Pool

Mit freundlicher Unterstützung von Trustyou

Unsere anderen Etablissements in der Nähe

Alle unsere Hotels in Ballarat

Preis ab, für 1 Nacht für 1 Person in der jeweiligen Zimmerkategorie in der Nähe des Preises, ohne Zusatzleistungen, ohne Frühstück. Dieser entspricht dem niedrigsten öffentlichen Preis inklusive aller Steuern (inkl. MwSt. und Kurtaxe) für die betreffende Unterkunft, der heute auf der Website https://all.accor.com/ für einen Aufenthalt mit einer Übernachtung in den nächsten 20 Tagen gefunden wurde. Variabel je nach Zeitraum und Verfügbarkeit. Der Preis wird erst zum Zeitpunkt der Buchung garantiert. Jede Buchung (im Ausland) ist in der Währung des Landes zu zahlen, in dem sich das Hotel befindet. Es wird nur der bei der Buchung bestätigte Betrag in der Währung des Landes, in dem sich das Hotel befindet, garantiert. Sie können sich eine geschätzte Umrechnung in Ihre Währung anzeigen lassen, diese ist jedoch nicht vertraglich bindend. Bei der Zahlung kann Ihre Bank Ihnen Bankgebühren und/oder Wechselgebühren in Rechnung stellen.