Mercure Wellington Abel Tasman 3 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.6/5 361 beoordelingen

Beste prijs
garantie
Mercure Wellington Abel Tasman - Image 1
Mercure Wellington Abel Tasman - Image 2
Mercure Wellington Abel Tasman - Image 3
Mercure Wellington Abel Tasman - Image 4
Willis Street 169, Te Aro, 6011 WELLINGTON, Nieuw-Zeeland

Omschrijving

Extras van het hotel

  • Centrale locatie in de stad

  • Conferentiefaciliteiten op het terrein

  • Overdekte parkeerplaats*

  • 24-uurs receptie

  • Gratis WiFi

Onze accommodaties

Hotel locatie

Mercure Wellington Abel Tasman

Willis Street 169, Te Aro
6011 WELLINGTON
Nieuw-Zeeland

Gps:-41.290791, 174.774078

Telefoon
Fax +64 4 385 8416

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Huisdieren niet toegestaan
  • Rolstoeltoegankelijk
  • Wifi
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie
Dicht bij het hotel
  • Parking

Ontbijt

Niet-contractuele foto

Het restaurant op de begane grond van het hotel biedt een heerlijk ontbijtbuffet dat dagelijks wordt geserveerd vanuit een serveerstation. Geniet van uw favoriete ontbijtgerechten van 06.30 tot 10.00 uur. * Het restaurant wordt onafhankelijk geopereerd*.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.6/5  361 beoordelingen

TripAdvisor score  3.4/5  805 beoordelingen

Hotel fine but very disappointing service from the restaurant

Tripadvisor-waardering 2.0/5

Amy B Gecertificeerde beoordeling door TripAdvisor

Stay was fine until breakfast on the morning we checked out. I specifically booked and paid for breakfast on my room booking of 2 adults and 2 children. Was advised on check in that children are free for breakfast so I would be given two vouchers for each day, but if more are needed they could provide these. First morning went to breakfast in the adjacent restaurant and showed the adult vouchers, queried the children and the waitress confirmed 'yes the children are free'. On leaving I queried with another member of wait staff how early we could dine, they were really helpful but then also mentioned the children aren't generally free and there have been misunderstandings with reception so next time I booked a stay I would need to pay for children's breakfast. The next morning we went down to breakfast and presented the adult vouchers, kids with us and were shown to the buffet. On leaving 20 mins later the same wait staff stopped us and informed us that their manager (who had just stepped out so passed the issue onto their team to resolve) has said we need to pay for children's meals as they are not free. I declined to pay due to the preceding conversations and the fact that I had booked and paid for breakfast with my stay and this was all confirmed by the hotel. They informed me that the hotel had it wrong and they were a separate business. This was something I said they should take up with the hotel and it was not my responsibility to resolve this - it's between the hotel and the restaurant. Unfortunately with the added chime in from a member of the public telling us we were stealing it ended our stay on a very sour note, very rushed (as we had a flight to catch) and two upset children. Extremely disappointing to have this end to our stay but also for the restaurant to take no steps whatsoever to own and resolve this issue with the hotel and instead have a go at us - surely we aren't the first people to have children dine on a room booking. I would possibly stay here again but would not definitely not bother paying for breakfast and dining at Sage and Salt after such appalling service. For what it's worth the wait staff were very polite, but the manager who made this request then disappeared needs to do their job and talk to the hotel and agree the terms of their arrangement. Hotel room was fine however bathroom was very dated and the shower was not in great condition. Beds were comfy though and rooms clean. Check in was good. Whole experience brought down by restaurant scenario.

Biohazard bathroom.

Tripadvisor-waardering 1.0/5

blueboybo Gecertificeerde beoordeling door TripAdvisor

So I don't write reviews like this lightly I worked in Hotels for 10 years in three different countries. But this stay was Horrible we checked in got given wrong directions and room keys and disturbed someone else in their room. Sorry Room 508 but think you for not being grumpy at us when we disturbed you. The room I booked was a Queen traveling with my partner for my 40th Birthday. We got given a Deluxe double...not ideal but top floor, good view, larger room. So we made do with the smaller bed. Then on Halloween something Foul was a foot we heard bubbling from the bathroom and discovered a Biohazard in our shower....excrement bubbled up and the smell started to fill the room beyond the bathroom. We decided it was time to evacuate before our Breakfasts evacuated and made the issue worse. We reported the issue to Front desk and left to explore Wellington. We didnt return till after 5pm to find that while to excrement had drained away the smell and clearly little poopy bits remained. I was blown away never in all the Hotels I have worked in have I seen anything like it. No Hotel I have ever worked in would let this happen. We would move the guest immediately we would comp Breakfast, Management would personally go and talk to the Guest and make sure they are OK and don't have to write a review like this. Only after getting upset with the front desk we were moved from the Biohazard room to a different room with a King bed (not a upgrade front desk only had King rooms vacant) we packed up and moved ourselves. We Stayed in that room for the remainder of our stay. I expected Management might reach out check in with us but nothing so here we are. Accor Group you should look into this property your spending cash to make the place look better, but you don't have the skilled management staff to look after this investment you could say your flushing money away and this time its not going to bubble up through the shower.

Not the best, untidy and needs updating.

Tripadvisor-waardering 2.0/5

603mattyw Stellen - Gecertificeerde beoordeling door TripAdvisor

Booked this great central location with my wife to stay if for two nights. Room was tired and in need of updating, old screws in manky walls where art work has been removed, rips in curtains, sacked out mattress on the bed that should have been binned a long time ago. The bathroom wasn’t too bad but could do with updating, the toilet seat was Brocken and didn’t stay up by itself and the shower head would continuously fall. Not the cleanest room either with lots of dust in areas that should be cleaned down regularly.

Matig verblijf

Tripadvisor-waardering 1.0/5

cgmdebruijn2018 Soloreis - Gecertificeerde beoordeling door TripAdvisor

Hoewel prima gelegen, midden in het centrum, was het serviceniveau echt beneden verwachting. Ongeinteresseerde receptie, geen bediening in bar of terras: je moet het voor een nacht allemaal zelf eerst uitvinden. Moet echt beter kunnen.

Your feedback is valued, helpful and appreciated. We will continue to make improvements throughout the hotel. Kind Regards Jody Dickinson General Manager

Perfect hotel midden in centrum

Tripadvisor-waardering 5.0/5

Paul S Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

Prima hotel in centrum, schoon, lux, vriendelijk en behulpzaam personeel. Wel jammer dat bar vanwege feestdagen gesloten was. Nabij aziatische foodcourt waardoor ruim aanbod voor ontbijt diner etcetera.

Thank you for sharing your experience. We are delighted to hear you enjoyed your stay. Kind Regards Jody Dickinson General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 737 beoordelingen 8.9/10 Locatie
  • 993 beoordelingen 4.7/10 Kamer
  • 562 beoordelingen 8.4/10 Service
  • 65 beoordelingen 2.8/10 Wifi
  • 546 beoordelingen 4.3/10 Comfort
  • 373 beoordelingen 4.6/10 Netheid
  • 197 beoordelingen 3/10 Sfeer
  • 178 beoordelingen 3.4/10 Voorzieningen

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.