머큐어 런던 하이드 파크 호텔 4성

고객 평점 (ALL 평가) 4.2/5 844 리뷰

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호텔 추가 정보

  • 환경 친화적인 Green Key 인증 호텔

  • 하이드 파크 및 패딩턴 역 옆에 위치한 부티크 호텔

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  • 최대 50명까지 참석할 수 있는 회의 및 행사 시설

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호텔 위치

머큐어 런던 하이드 파크 호텔

8 14 Talbot Square, Paddington
W2 1TS 런던
영국

GPS:51.515033, -0.174291

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

Bella Italia Paddington

하루 중식은 매일 조식, 중식, 석식으로 이용이 제공됩니다. 레스토랑은 따뜻한 분위기, 특별한 서비스 및 다양한 이탈리안 요리와 함께 휴식을 취하며 상쾌한 휴식을 취할 수 있는 완벽한 장소입니다. 클래식 이탈리안 요리를 런던에 선보입니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  844 리뷰

TripAdvisor 평가  4.2/5  1,034 리뷰

2025으뜸 시설

A good option close to Paddington Station

트립어드바이저 평점 4.0/5

GazPerth TripAdvisor 인증 리뷰

The hotel is very well located with about an easy 10 minute walk to Paddington Station and plenty of restaurant options along the way. The hotel is small with extremely narrow corridors but with rooms that surprise. The rooms are a reasonable size, nicely decorated and well equipped. There is no bar or restaurant but lots of options very close by. A very good option when needing something close to Paddington Station.

Dear GazPerth, Thank you for your thoughtful review! We're delighted to hear that our convenient location made your stay enjoyable and that you found the rooms pleasantly surprising in both size and decor. While we may not have a bar or restaurant on-site, it's great to know that the nearby dining options added to your experience. We truly appreciate your feedback and hope to welcome you back again when you need a comfortable stay near Paddington Station. Kind Regards, Imed Chikhaoui

Professional, clean and accommodating

트립어드바이저 평점 5.0/5

13AngryMen Couples - TripAdvisor 인증 리뷰

Very professional and well welcomed. Upgraded to a larger suite free of charge. The room was very clean and well looked after. Bathroom was also very clean. The complimentary minibar in the room was well received and topped up both days we stayed. Easy to check-in and out. Bags happily kept for us behind desk on day of departure.

Dear 13AngryMen, Thank you for your fantastic review! We're thrilled to hear that you had a professional and accommodating stay with us. It's great to know you appreciated the complimentary upgrade to a larger suite and found the room and bathroom very clean. We're glad the complimentary minibar was well received and that you had a smooth check-in and check-out experience. We look forward to welcoming you back soon. Kind Regards, Imed Chikhaoui

Fabulous stay in Paddington

트립어드바이저 평점 5.0/5

Alexjoey 가족 - TripAdvisor 인증 리뷰

We stayed here for 2 nights and upon arrival, the staff ‘upgraded’ us to a 2 rooms at the end of the corridor where there was a door outside. it was a great gesture so we could keep an eye on our kids. Rooms were nicely designed albeit a bit small as this is central London. Location was perfect, 5 mins walk from Paddington tube and in a quiet square. There was a small gym in the basement which was useful for a quick workout. Price was reasonable and friendly service. Highly recommended!

Dear Alexjoey, Thank you for your wonderful review! We're delighted to hear that you had a fabulous stay and appreciated the upgrade to rooms that allowed you to keep an eye on your kids. It's great to know you found the rooms nicely designed and enjoyed our convenient location. We're glad the gym was useful for a quick workout and that you found our service friendly and the price reasonable. We look forward to welcoming you back soon! Highly recommended. Kind Regards, Imed Chikhaoui

Dismally uninterested customer service

트립어드바이저 평점 1.0/5

Hansolo201 가족 - TripAdvisor 인증 리뷰

My wife and daughter planned a Christmas shopping trip to London and thought it would be a great idea to cash in a Tesco token, which was advertised by Tesco and Accor (mercure’s parent) to save some money on the hotel room. I rang the customer booking number and spoke to a representative who took my booking, the Tesco token and my credit card. Took 5 minutes, followed the instructions to the letter and thought nothing of it. When our credit card bill came through, to my surprise Mercure had not only cashed the token but also charged my wife the full £218 room rate. That was December 2024. It is now March 2025, having made over 6 phone calls and the same amount of emails, not once has anyone from Accor or Mercure come back to me, then only yesterday I got an email saying there was nothing they could do as it was booked online! Whoever had dealt with my complaint obviously had not listened to, or read any of my communications and had completely missed the fact that it was NOT booked online but via their service number which it clearly states on the instructions. Desperately hopeless customer care or service, do not use them if at all possible if you can go elsewhere I would recommend you do so.

Never again

트립어드바이저 평점 1.0/5

lornaa483 Couples - TripAdvisor 인증 리뷰

Booked and paid for 2 nights at this hotel and it was a disaster from the start. On arrival we were told we had to go to another hotel as they were fully booked. The room we were put into was an accessible room in the basement, which in itself doesn't make sense.We never asked for this but as it was late we had no choice but to accept the inferior room. The next morning we complained and after alot of complaining they eventually put us in a room in the Mercure which is where we should have been. The staff were apologetic but it wasn't sincere, we already heard another customer complaining about the same situation. Apparently this happens alot at this hotel so be aware of this when booking.

Dear Larnaa483, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Imed Chikhaoui

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 730 리뷰 9.8/10 위치
  • 940 리뷰 6.5/10 객실
  • 766 리뷰 8.6/10 서비스
  • 17 리뷰 6.2/10 인터넷 가격
  • 572 리뷰 4.2/10 안락함
  • 313 리뷰 7.3/10 청결도
  • 229 리뷰 7.7/10 조식
  • 173 리뷰 7.8/10 가격 대비 가치

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