머큐어 런던 하이드 파크 호텔 4성

고객 평점 (ALL 평가) 4.3/5 905 리뷰

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8 14 Talbot Square, Paddington, W2 1TS 런던, 영국

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호텔 위치

머큐어 런던 하이드 파크 호텔

8 14 Talbot Square, Paddington
W2 1TS 런던
영국

GPS:51.515033, -0.174291

전화
팩스 +44 20 7341 7676

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • 피트니스 센터
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Bella Italia Paddington

하루 중식은 매일 조식, 중식, 석식으로 이용이 제공됩니다. 레스토랑은 따뜻한 분위기, 특별한 서비스 및 다양한 이탈리안 요리와 함께 휴식을 취하며 상쾌한 휴식을 취할 수 있는 완벽한 장소입니다. 클래식 이탈리안 요리를 런던에 선보입니다.

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자세히 보기

ALL 평가  4.3/5  905 리뷰

TripAdvisor 평가  4.2/5  1,057 리뷰

2025으뜸 시설

Double booking, lack of response

트립어드바이저 평점 1.0/5

ellen j TripAdvisor 인증 리뷰

I had booked a one-night stay at the Hotel Mercure Hyde Park for the night of November 22 and received a confirmation directly from their website. However, when I checked on the reservation one week prior to my stay, I was told that there was no record of it. As a result, I had to make a new booking at a higher cost. When I arrived at the hotel, I was surprised to find that two rooms had in fact been reserved under my name. This is the situation I had tried to clarify earlier, and it caused additional expense. I emailed the hotel to make sure that I was charged only once and to issue any necessary refund. I expect more from a hotel that charged $410 for one night. I am still waiting to hear back. I have always appreciated good service, which makes the lack of response particularly disappointing.

Dear Q4287Zhellen J, Thank you for your email and we do apologise for the inconvenience caused. Unfortunately, we have a new starter on our reservations team and they became confused when confirming your booking. Once again, please accept my sincere apologies. Upon your arrival, you mentioned this to our front desk and we honoured the first booking that was made at the lowest price. To clarify, the rate was not $410 it was significantly lower. We will be providing additional training to our reservations team to avoid any confusion in the future. Kind Regards, Imed Chikhaoui

Don’t waste your money!

트립어드바이저 평점 1.0/5

Wajahat G TripAdvisor 인증 리뷰

Had an issue at check in,seems they were surprised for an asian to book superior room at their hotel. It comes with further surprises. Took shower and whole drainage is blocked and water is flooding in my room now. Asked to change room but in vain. Disappointing experience as their platinum member.

Dear Wajahat G, We are not surprised that you booked a Privilege room. The issue is that you were unable to log in to your Accor account to confirm that the booking was legitimate. Recently, we have encountered several fraud cases where Accor members’ accounts were hacked and used without their knowledge. For this reason, you were asked to log in to your account and to present valid identification which you declined to do. It seems there may be some misunderstanding regarding the hotel category and the rate. You paid £140 for your room, which corresponds to the room type you reserved. If you believed you were booking a luxury property such as the Dorchester this may have caused confusion. As with all hotels identification is required at check-in to confirm we are checking in the correct guest. When the booking is under one name and the payment card under another additional verification is standard procedure as this can indicate that something is not correct. Kind Regards, Imed Chikhaoui

First time and very handy.

트립어드바이저 평점 5.0/5

Justin H TripAdvisor 인증 리뷰

I stayed in the Mercure London Hyde Park Hotel for 3 nights while visiting London for work. I had originally booked the Hotel Indigo, but there was an issue with access to rooms in that hotel due to unforeseen maintenance. I was kindly accommodated in the Mercure (which is physically connected to the Indigo and has the same owner). My room was London-sized but clean, comfortable and well-appointed. Staying in Paddington is so convenient to Heathrow, the GWR and an easy walk to 'town'.

Good stay in the Paddington area, some improvements to be made

트립어드바이저 평점 4.0/5

SwissAirTraveler TripAdvisor 인증 리뷰

Stayed 2 nights for a weekend trip arriving by plane and by train from Heathrow, the hotel was a good choice near Paddington station. Many bars and restaurants around the corner within 5 minutes walk. Tube and bus station also nearby so it’s easy to travel around the city. Hyde Park is also reachable by foot easily. The hotel room was nice, large and mostly quiet. Only the cleanliness could have been better (dust mostly), and more mirrors in the room to use the hairdryer properly. The WiFi signal was too low to be used in the room. King bed is really comfortable, bathroom was good and the shower power was good too. The sink wasn’t working properly. Minibar with free drinks upon arrival (for Executive room booked). Breakfast was included in my rate and I enjoyed it as the Bella Italia restaurant adjacent to the hotel (small buffet and a la carte choice). My recommendation would be to welcome the club members guests in a better way (wasn’t greeted at all as a Silver All Accor member). Overall, a good stay. I can recommend.

Dear SwissAir Traveler, Thank you very much for sharing your detailed feedback following your recent stay with us in the Paddington area. We are delighted to hear that you enjoyed our convenient location near Paddington Station, the comfort of the king bed and the breakfast experience at Bella Italia. We sincerely regret that certain aspects did not meet your expectations, particularly regarding room cleanliness, WiFi strength and the sink issue. Please rest assured that your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We also appreciate your suggestion about adding more mirrors for convenience and we will take this into consideration. We are especially sorry that your Silver ALL Accor membership was not acknowledged upon arrival. Recognizing our valued members is very important to us and we will reinforce this with our front desk team to ensure a warmer welcome in the future. Your constructive feedback helps us improve and we are pleased to know that overall you had a good stay and would recommend us. We look forward to welcoming you back and providing an even better experience next time. Kind Regards, Imed Chikhaoui

This hotel was very disappointing

트립어드바이저 평점 3.0/5

Laurent S TripAdvisor 인증 리뷰

This hotel was very disappointing! We booked a family room (parents + 1 child) based on the photos available on the Accor website/app, and we got a windowless room with three single beds lined up facing a wall! Similarly, the images available for the hotel in general are completely misleading. The only positive point is the location, which is very pleasant. In conclusion, avoid this place!

Dear Dear Laurent S, Thank you for your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. We would like to clarify that you booked a family room and were allocated the correct room type upon arrival. After check-in you returned to reception to share concerns about the room size. Our team explained that the full room size includes the bathroom area as is standard in room descriptions. To address your concerns we showed you alternative family rooms but you remained dissatisfied. In an effort to resolve the matter and ensure your comfort we offered you two adjacent rooms with the second room provided completely free of charge. At that time you expressed that you were happy with this solution. Additionally to make your stay more enjoyable we extended complimentary breakfast for the entire duration of your visit. We always strive to provide a positive experience and regret that despite our efforts your impression of the hotel was not favorable. Your comments have been noted and will help us continue improving. Kind Regards, Imed Chikhaoui

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 762 리뷰 9.8/10 위치
  • 1,025 리뷰 6.8/10 객실
  • 821 리뷰 8.4/10 서비스
  • 14 리뷰 6.5/10 인터넷 가격
  • 630 리뷰 4.7/10 안락함
  • 348 리뷰 7/10 청결도
  • 241 리뷰 7.8/10 조식
  • 229 리뷰 4.6/10 편의 시설

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.