Novotel Phuket City Phokeethra

Stayed 5 days 4 night end April with family. The good: Check in was super efficient (prob cuz I was still under test & go during my stay), hotel staff very helpful w my deliveries, bookings, questions etc and I had all my ALL membership benefits given to us without having to ask (I had other stays in other Accor hotels in other countries where I had to ask before benefits are given). Hotel bar at level 18 has good views of the city. Room was comfortable, large and clean. Bed was comfy. My room had a balcony which was great. Toilet was big and shower area was huge. Very powerful jet and hot shower. To improve: rooms were relatively spartan prob cuz mine was a superior. Looking a little dated as well can do with some upgrading such as adding some USB charging ports apart from the standard three pin. Also room slippers looks washed and reused cuz mine was very grey and old looking. Towels also getting a little threadbare. Housekeeping is only once every 3 days due to covid but they are happy to clean if you ask them. Location is close enough to city center, walking distance and near to restaurants or markets. Nothing much in the immediate vicinity of the hotel though, a lot of shops are closed. But just a bit of walking will do.

I stay with 2 friends, so this hotel is really match as the size of room is very big, clean and good smell with full facility. The hotel located in the prime location in phuket town and very convenience for eating and hanging around, lots of famous restaurant, coffe shop and bar nearby within walking distance or drive just 2-5 mins. So really recommend and will be back to stay again for next trip.

Don't pick this hotel unless you have a really good reason to. It has a really boring interior design, located in a run-down area. The opposite of romantic. Don't let the photos on their web site fool you. We picked this hotel because it is in walking distance to several different restaurants we wanted to visit. But we should have picked any of the many other options in the area. Another reason we picked this hotel was our young daughter really wanted a place with a nice pool. But the pool area is not at all as inviting as on the photos. And, worse, the water in the pool is freezing cold! The hotel is clean and the staff are nice and the bar on the top floor looks like a nice place for hanging out with friends. There is nothing terribly wrong with this hotel, there is just no reason to stay here when there are so many nice and cozy options in Phuket Town.

Modern hotel in the middle of Phuket town. Nice and Clean place. It's very comfortable to stay here. There are many restaurant and market closed. Staffs are very helpful, and really to help us. Room is very good.

We stayed here during our required quarantine to enter Thailand. We stayed in an “Executive” room, which was spacious and the beds were comfortable. There was also a sofa, a lounge chair, two sitting chairs, and a desk. Even though we weren't confined to our room under the sandbox program, we spent quite a bit of time inside so it was great to have space to lay down a yoga mat and not have it be in the way. The only downside was that our TV didn’t have an HDMI port, so we could only watch the hotel’s selection of about 20 channels. I opted in on the breakfast and it was a great deal. The first day we had room service, which was disappointing because the food we received didn't match the words on the menu or the ideas they conjured in my head. However, every day after that we ate in the restaurant and it was fabulous, made-to-order, and plentiful. The last day we were there, they had a buffet breakfast which had even more choices. This hotel is located very conveniently located near a fresh market, Thai shopping “malls” and restaurants as well as McDonalds, KFC, Robinson department store, Tops supermarket, and two locations of Kim's massage, which I wish I made more time for. The touristy Old Town area is an easy mile walk with lots of restaurants, stores and other hotels along the way. Their website price is the same as if you contact them directly. Booking online is easier because you don’t have to deal with time change and that way, you enter your credit card information yourself. I will definitely stay here again!