Mama Shelter Paris East 2 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 2 483

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Opis

O hotelu

  • Historyczna Mama, pierwsza na świecie

  • Kolorowy i wesoły design

  • Przytulny dach

  • Pizzeria na parterze

  • Dostępne 3 studia (sale konferencyjne)

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Lokalizacja hotelu

Mama Shelter Paris East

109 Rue De Bagnolet
75020 PARIS
Francja

Pozycja GPS:48.859735, 2.402793

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.1/5  Liczba opinii: 2 483

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 398

Ignored after being wrongly overcharged. Still no refund.

Ocena na stronie TripAdvisor 1.0/5

TonyFarhadMussonCoop Opinia zatwierdzona w TripAdvisor

We stayed here with family (Cooper family, 16-18 September) in September. We prepaid. The hotel wrongly charged us again on departure. I’ve been writing several times and have been completely ignored. We were served by Nawal. We have written to Miriam Arpinon, Zohra Atek, and the manager - as Nawal suggested. We have still not received the correct refund - as explained in our emails and even though we have sent evidence we are being ignored. We request a reply and some compensation please.

style over substance

Ocena na stronie TripAdvisor 2.0/5

jane m Couples - Opinia zatwierdzona w TripAdvisor

my husband was keen to stay here as he'd had a great stay at Lyon Mama Shelter. What a let down Paris East was. The reception area is lovely - the bedrooms are fabulous. Check in was great and from there on it went downhill. We went downstairs and asked about the advertised roof terrace. Yes it's open but you have to order downstairs and take your own drinks upstairs . ok. first bottle of wine requested not available . 'sorry it's the bar man's day off ' no cocktails available ...not a problem as we don't drink cocktails . second and third wines also the server couldn't locate. eagle eyed husband spotted lots of Pinot Grigio in the fridge behind the bar. can we have that ? no ...it's on the Trattoria stock so we can't have it 🙈😩. look - we're in the hospitality business ourselves it's 5 pm and the trattoria opens at 7 ... but no we can't have it. off we go to the terrace with our wine . it looks untidy and unloved . back down we come to the terrace area to order dinner. the food was disgusting ! my salmon was inedible . my husbands steak was tough and also inedible . again the same problem ordering wine ...the white wine arrived warm . the lady on the table next to us agreed that her food was also terrible . cold jacket potato and overcooked fish. no one asked us what was the matter and £192.00 later charged for dinner we left never to return. all style - no substance ! we run restaurants in the UK and know what we're talking about 😳

Shambolic and you get kicked out at 8am!

Ocena na stronie TripAdvisor 1.0/5

Miriam K Opinia zatwierdzona w TripAdvisor

In summary: - No recognition of ALL status. The hotel openly acknowledges that their systems don't show ALL loyalty and so they ignore this and treat everyone poorly. - I am a diamond ALL member and none of my benefits were provided. No free drink, no welcome gift, no upgrade, no free breakfast and no late check out. I was told on three occasions that I was not entitled to breakfast despite mentioning I am diamond and having a physical confirmation on my booking saying 'free breakfast'. - The worst part of the stay was being woken up at 8am by housekeeping knocking on my door asking when I was going to leave. This hotel really succeeded in making me feel unwelcome! Apparently they do this to all customers to ensure they kick them out early and force them to pay for breakfast having been woken up unexpectedly. I gave the hotel an opportunity to make it right and provide some compensation for such a poor experience. Their response was wholly inadequate and provided no resolution. They had the audacity to suggest that if I choose to return they would give me an 'experience that meets my expectations'. Shouldn't a hotel ALWAYS provide an 'experience that meets my expectations'? This is just basic service and they should strive to provide an experience that EXCEEDS my expectations. Instead they should be trying to get me to return to rectify the poor experience and show me that this was a rare occurrence. What is clear from their response to my complaint is that they deal with these complaints all the time and do not care about leaving people happy as they know they don't need people to return.

Poorly designed…not thought out well

Ocena na stronie TripAdvisor 2.0/5

Ergi13 Friends getaway - Opinia zatwierdzona w TripAdvisor

When I say poorly designed I don’t just mean how it looks…I mean how things are arranged in the room. Shower has no door and space is such that water comes out, electrical outlet for blow dryer tucked in between towel rack and sink, difficult to reach. They don’t even provide shampoo… Not a buzzy place, but a lot of noise from outside. Terrible pillows. Head a neck pain. Forgot my iPhone charger…called them, they didn’t find it…lots of things were off.

Horrible Experience

Ocena na stronie TripAdvisor 1.0/5

K4421PSmiker Rodziny - Opinia zatwierdzona w TripAdvisor

The restaurant was great but the air quality in our rooms and hallways was unhealthy and suspicious to say the least. It smelled, and was damp and dark. Do not recommend especially if you've children. We checked in later in the evening after dinner and conditions were so bad in the rooms we had to check out and were lucky enough to find rooms at Mama Shelter West. Not fun, and the hotel did not refund our five nights which was the frosting on the cake. I highly DO NOT recommend lodging there. If there was a zero rating, I'd give that.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 477 Liczba opinii 7.3/10 Lokalizacja
  • 1 326 Liczba opinii 6/10 Pokój
  • 1 461 Liczba opinii 7.7/10 Obsługa
  • 13 Liczba opinii 5.3/10 Internet
  • 786 Liczba opinii 7.6/10 Jedzenie
  • 717 Liczba opinii 9/10 Klimat
  • 651 Liczba opinii 6.2/10 Komfort
  • 600 Liczba opinii 8.9/10 Śniadanie

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