Mama Shelter Paris East 2 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 567

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Mama Shelter Paris East - Image 1
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109 Rue De Bagnolet, 75020 PARIS, Francja

Opis

O hotelu

  • Oryginalna Mama, pierwsza ze wszystkich

  • Kolorowy i wesoły design

  • Przytulny dach

  • Restauracja na parterze

  • Dostępne 3 sale spotkań (sale konferencyjne)

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Lokalizacja hotelu

Mama Shelter Paris East

109 Rue De Bagnolet
75020 PARIS
Francja

Pozycja GPS:48.859735, 2.402793

Telefon
Faks +33 1 43 48 48 49

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

MAMA RESTAURANT PARIS EAST

Don't miss the ground floor restaurant with its simple family plates. Meet in the restaurant or on the rooftop terrace during nice weather.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.3/5  Liczba opinii: 1 567

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 451

Great stay. Lively and fun

Ocena na stronie TripAdvisor 5.0/5

markogib Opinia zatwierdzona w TripAdvisor

Visited for a long weekend. Rooms clean well Looked after with everything we needed. Breakfast a spectacular feast. And beyond this the bar at night was lively fun and everyone was having a greattime. Food good. DJ playing tunes everyone up for dancing and fun. Staff looked after us. Very happy. Thank you.

Unfair change to cancellation policy & unresolved charge

Ocena na stronie TripAdvisor 1.0/5

Qun C Opinia zatwierdzona w TripAdvisor

I had a very disappointing experience with Mama Shelter Paris East due to an unfair change to my booking’s cancellation policy. On 10/29, I booked a room for 11/22–11/30. At the time of booking, the reservation was fully refundable, as clearly stated in the confirmation. On 11/1, I briefly modified the booking to 11/23–11/30. The booking remained fully refundable. Later that same day, I changed the booking back to the original dates (11/22–11/30). During this modification, the hotel unilaterally changed the cancellation policy to a more restrictive, non-refundable policy, without any clear or prominent notice at the time of the change. I made my booking decisions in reliance on the original fully refundable cancellation terms. Changing the cancellation policy mid-booking, without clear disclosure, is not acceptable. I contacted the hotel more than 10 days before check-in to cancel. Only then was I informed of the new cancellation policy. This is particularly concerning because the hotel’s own website still indicated that bookings were cancellable up to one day before check-in. Despite this, the hotel charged me €1,085.03, and the issue remains unresolved. This experience reflects unfair and non-transparent market practices, and I would strongly caution other guests to carefully monitor any booking changes and cancellation terms.

Hello, Thank you for taking the time to share your experience with us. After carefully reviewing your reservation, we would like to clarify the following points. While your initial booking and first modifications were made under flexible cancellation conditions via Booking.com, the modification completed on November 1—when the dates were reverted to November 22–30—was subject to the cancellation policy in effect at that time, which was more restrictive. You requested a date change despite the reservation being non-modifiable. Unfortunately, we were fully booked for the alternative dates proposed. As we did not receive any further response from you, the payment was processed in accordance with the applicable terms and conditions. We regret any confusion this may have caused; however, we confirm that all conditions were correctly applied. Please do not hesitate to contact us should you need any additional information. Best regards, Juliette

Very poor

Ocena na stronie TripAdvisor 1.0/5

Brooke P Opinia zatwierdzona w TripAdvisor

Very loud at night not a good location , pillows not clean , and staff walk. In your room whenever they want ?? I wouldn’t recommend to anyone

Hello, That’s definitely not the kind of stay we wanted you to have ! MAMA SAYS SORRY We’re truly sorry that your experience did not fit your excpectations. We’ve already shared your feedback with our team so we can fix what went wrong. We’d love the chance to show you that Mama can be wild and respectful, fun and comfy. Maybe one day you’ll come back and see us in a better light. We are sending you hugs and apologies. Best, Juliette

Funky hotel with the friendliest staff

Ocena na stronie TripAdvisor 5.0/5

Tina S Friends getaway - Opinia zatwierdzona w TripAdvisor

Booked Mama Shelter based on reviews and the fact it was good value. The hotel is great - very modern, very hip and a great vibe. The rooms are simple but comfy and clean and who doesn’t want a stormtrooper mask on their headboard. The staff however are fantastic. Probably the nicest staff I’ve ever come across - super helpful, kind and friendly. Hotel is slightly out of the way but easily accessible via metro and/or bus. It was nice staying in a non touristy neighbourhood. Highly recommend.

Hi Tina, Thank you so much for choosing Mama based on the reviews—and for sharing such a great one yourself! MAMA loves that you enjoyed the vibe, the rooms, and of course… the Stormtrooper mask — because who doesn’t need a little Star Wars in their life? Our team will be super happy to hear they made your stay extra special — they really are the heart of MAMA! We understand your comment about being a little out of the way, but that just means you get the authentic Paris experience, right? Can’t wait to welcome you back to your new favorite Parisian spot! MAMA LOVES YOU

Great design & staff.

Ocena na stronie TripAdvisor 5.0/5

SAOIRM Couples - Opinia zatwierdzona w TripAdvisor

Great hotel - beautifully designed and lit. Rooms big for Paris. We had dinner on the first night at the restaurant/bar. Lovely food and a DJ playing classics at just the right volume. The thing that is really special about the hotel though is the cool, laidback atmosphere and the engaging, friendly, intelligent, funny staff. Would def stay again.

Thank you so much for your fantastic feedback! We’re thrilled you enjoyed the design, the vibe, and especially the team — they truly make MAMA what it is. Glad you loved the dinner and the tunes too; we believe great food and music set the perfect mood. We can’t wait to welcome you back for another stay — same cool atmosphere, same friendly faces. MAMA ❤ SAOIRM

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 629 Liczba opinii 7.7/10 Jedzenie
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  • 599 Liczba opinii 6.8/10 Komfort
  • 580 Liczba opinii 8.7/10 Śniadanie

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