Mama Shelter Paris East 2 gwiazdki

my husband was keen to stay here as he'd had a great stay at Lyon Mama Shelter. What a let down Paris East was. The reception area is lovely - the bedrooms are fabulous. Check in was great and from there on it went downhill. We went downstairs and asked about the advertised roof terrace. Yes it's open but you have to order downstairs and take your own drinks upstairs . ok. first bottle of wine requested not available . 'sorry it's the bar man's day off ' no cocktails available ...not a problem as we don't drink cocktails . second and third wines also the server couldn't locate. eagle eyed husband spotted lots of Pinot Grigio in the fridge behind the bar. can we have that ? no ...it's on the Trattoria stock so we can't have it 🙈😩. look - we're in the hospitality business ourselves it's 5 pm and the trattoria opens at 7 ... but no we can't have it. off we go to the terrace with our wine . it looks untidy and unloved . back down we come to the terrace area to order dinner. the food was disgusting ! my salmon was inedible . my husbands steak was tough and also inedible . again the same problem ordering wine ...the white wine arrived warm . the lady on the table next to us agreed that her food was also terrible . cold jacket potato and overcooked fish. no one asked us what was the matter and £192.00 later charged for dinner we left never to return. all style - no substance ! we run restaurants in the UK and know what we're talking about 😳

In summary: - No recognition of ALL status. The hotel openly acknowledges that their systems don't show ALL loyalty and so they ignore this and treat everyone poorly. - I am a diamond ALL member and none of my benefits were provided. No free drink, no welcome gift, no upgrade, no free breakfast and no late check out. I was told on three occasions that I was not entitled to breakfast despite mentioning I am diamond and having a physical confirmation on my booking saying 'free breakfast'. - The worst part of the stay was being woken up at 8am by housekeeping knocking on my door asking when I was going to leave. This hotel really succeeded in making me feel unwelcome! Apparently they do this to all customers to ensure they kick them out early and force them to pay for breakfast having been woken up unexpectedly. I gave the hotel an opportunity to make it right and provide some compensation for such a poor experience. Their response was wholly inadequate and provided no resolution. They had the audacity to suggest that if I choose to return they would give me an 'experience that meets my expectations'. Shouldn't a hotel ALWAYS provide an 'experience that meets my expectations'? This is just basic service and they should strive to provide an experience that EXCEEDS my expectations. Instead they should be trying to get me to return to rectify the poor experience and show me that this was a rare occurrence. What is clear from their response to my complaint is that they deal with these complaints all the time and do not care about leaving people happy as they know they don't need people to return.

When I say poorly designed I don’t just mean how it looks…I mean how things are arranged in the room. Shower has no door and space is such that water comes out, electrical outlet for blow dryer tucked in between towel rack and sink, difficult to reach. They don’t even provide shampoo… Not a buzzy place, but a lot of noise from outside. Terrible pillows. Head a neck pain. Forgot my iPhone charger…called them, they didn’t find it…lots of things were off.

The restaurant was great but the air quality in our rooms and hallways was unhealthy and suspicious to say the least. It smelled, and was damp and dark. Do not recommend especially if you've children. We checked in later in the evening after dinner and conditions were so bad in the rooms we had to check out and were lucky enough to find rooms at Mama Shelter West. Not fun, and the hotel did not refund our five nights which was the frosting on the cake. I highly DO NOT recommend lodging there. If there was a zero rating, I'd give that.

I have been in this hotel for the last five years. The ambiance is well-designed for the 25-40 well-heeled bunch (In French, les bobos). I am outside that range, but I enjoy the atmosphere and the staff. During this visit, I noticed that the hotel basics are no longer in place: during a 14-day stay, not a single day with a complete set of towels, a significant drop in WiFi speed (a few times below 1 MBps morning and evening time), and a feeble and rickety A/C (the outside temperature was 40C certain days, becoming the rule in summer Paris). I hope Mama will address the issues with urgency. A bobo twist is fun, but only if it colors a robust professional foundation in hospitality. A final note of warning: on F/S/S, the rooms closer to the main street are noisy due to the presence of a loud bar/concert venue opposite the hotel.