ママ シェルター マルセイユ 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,162 件のレビュー

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64 rue de la Loubière, 13006 マルセイユ, フランス

説明

ホテルのその他の情報

  • クールジュリアンから徒歩 10 分

  • カラフルで陽気なデザイン

  • 屋根付きのテラス

  • 3 つのスタジオ（カンファレンスルーム）をご利用いただけます

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ホテル所在地

ママ シェルター マルセイユ

64 rue de la Loubière
13006 マルセイユ
フランス

GPS:43.290439, 5.388836

電話番号
ファックス +33 4 84 35 20 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

MAMA RESTAURANT MARSEILLE

Enjoy simple cuisine created by chefs who pay homage to modern Mediterranean cuisine in the Phocean city of Marseilles.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,162 件のレビュー

トリップアドバイザーの評価  4.3/5  1,452 件のレビュー

Best place on the worst street

トリップアドバイザーの評価 4.0/5

Hamish F トリップアドバイザー認証口コミ

Once you find a safe place to pull up and enter Mama Shelter Marseille the hotel itself is beautifully designed in the usual Mama Shelter way. Staff were helpful and friendly. Room was comfortable with good king sized bed and plenty of space including a sofa which was nice. Ate and drank in the restaurant which was quite satisfactory and not overly expensive (by European standards). Parking on-site is a must as there is absolutely no street parking and even if there was you would risk having your car destroyed. Excellent EV charging was utilised and greatly appreciated allowing us to depart in the morning fully charged. Sadly the hotel was let down by the area around it which could only be described as dodgy. The lack of pride people take in their local area was quite disappointing and I have never seen so much graffiti in all my life.

Hello, Thank you very much for sharing your experience at Mama Shelter Marseille. We’re delighted to hear that you enjoyed the hotel’s design, the comfort of your room, and the friendliness of our team. We’re also glad that your experience in our restaurant, as well as our parking and EV charging services, met your expectations. Your feedback is truly appreciated, and we thank you for taking the time to share it with us. We hope to have the pleasure of welcoming you back again very soon. Kind regards, The Mama Shelter Marseille Team

Excellent as always

トリップアドバイザーの評価 5.0/5

PATRICIA9812 トリップアドバイザー認証口コミ

Always happy to go back to Mama Marseille. Very warm welcome Cleanliness is spot on, not a finger print in sight in the bedroom. Good sleep in a confortable bed . Excellent breakfast,and on that subject, congratulations to Mama for keeping the high standard of quality and variety of breakfast. It’s impressive. See you soon Patricia

Hi Patricia, Thank you so much for your lovely feedback after your stay at Mama Marseille. It warms our hearts to know you had such a great time. It's a true delight for us, and we look forward to welcoming you back soon for more wonderful moments together ✨ Mama ❤ You

Perfect celebration!

トリップアドバイザーの評価 5.0/5

Isabel J トリップアドバイザー認証口コミ

Thank you for accommodating such a big group! We booked the Mama Shelter for a celebration and the whole group enjoyed the meal, the cocktails and the atmosphere! We couldn’t thank the team at Mama shelter enough for their hospitality and kindness!

not the best choice

トリップアドバイザーの評価 3.0/5

privatecheftour トリップアドバイザー認証口コミ

indeed cozy & modern hotel, yet like other dis-recommendations here, I would point out: keep low expectations concerning Mama Marseille. one turn-off by Mama as a chain are the hotels positioning. We've been visiting Mama Paris several years ago, where I noticed they pick their locations in bad suburban neighborhoods, or even scary criminal surroundings waiting to be Jenificated. As a small family of 3 we landed on Friday in Marseille at an early hour and the staff did not want to promise us early check-in on the phone call before ordering, and were not able to hand us keys before 14:00. This feeling of mis-effort or even worse: non-effort attitude would guide the team that served us throughout our one night stay, When my wife called me for missing liquid shampoo while bathing they insisted responding & defending their Eco-friendly moto: "this is what we have! We believe in Eco-friendly soaps". A pro active approach would offer us some kind of alternative which is not found in room. Or otherwise, some liquid shampoo from the nearby supermarket (it seemed I wasn't the first one to ask, cause they're in the process of re-assessment about adding shampoo too the room). Then, I tried to light the table lamp with no success and saw one electricity point on the table and one was under the bed...had to bend and scroll under it (to find that neither electricity points don't work for the lamp). This is where I found plenty of dust & dirt under the bed. Cleaning personnel did not clean well under the bed!!! would you accept it? I did NOT & went down again to the receptionist to show her what I grabbed from the floor - she pictured it and sent the photo to her boss. Haven't heard from non of them up to this date. I also complained they do not distribute sleepers for room use, the receptionist did not understand me. Only when I showed her, the one for sale they show in their vitrine lobby was she willing to let me (only) one for use. Afterwards, taking my son for dinner at the (too dark - not enough light) restaurant I ordered nuggets & French fries for the kid. we waited too long (I almost wanted to cancel the order because of the wait) to find the French fries were burnt. I ordered another one, that came quickly this time and gladly deep fried not burnt. No sorry. No excuses. At checkout on Saturday after we paid for breakfast separately the receptionist tried to compensate us with a breakfast OTH, but again couldn't think out of the box and offer us with alternative compensation or cash in return, cause the boss wasn't on shift to do that for all the mistakes they did. Nevertheless she told me the boss will respond our complaints by e-mail....never got one!!!!

Keep your expectations low

トリップアドバイザーの評価 1.0/5

Samantha D トリップアドバイザー認証口コミ

The hotel is very disorganized and ill-accommodating. After a long flight I waited 4-5 hours to get a room as they had none ready for early check in and could not possibly prepare a room any sooner in the 4-5 hours I waited (this is on a Monday!) I sat in the lobby waiting and received no information or updates from the staff. No attempt at hospitality. My friend was given a key to a room that was already occupied by another guest!! If you want a smooth experience- this is not it The hotel is very disorganized and ill-accommodating. After a long flight I waited 4-5 hours to get a room as they had none ready and could not possibly prepare a room any sooner in the 4-5 hours I waited (this is on a Monday!) I sat in the lobby waiting and received no information or updates from the staff- I had to seek them out. No attempt at hospitality. My friend was given a key to a room that was already occupied by another guest!! If you want a smooth experience- this is not it.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 356 件のレビュー 7.6/10 ロケーション
  • 739 件のレビュー 6.2/10 客室
  • 781 件のレビュー 9.1/10 サービス
  • 13 件のレビュー 1.2/10 インターネット
  • 396 件のレビュー 6/10 快適さ
  • 347 件のレビュー 8.9/10 朝食
  • 340 件のレビュー 8.8/10 雰囲気
  • 327 件のレビュー 7.9/10 料理

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