Dear Guest, Thank you very much for taking the time to share your experience with us and for your positive rating. We are pleased to hear that you had an overall good stay and that you particularly appreciated the warm and friendly service provided by our team. We are also glad that you found our location convenient for exploring Amsterdam and that you were satisfied with your room. We are sorry, however, to hear about the cleanliness under the bed. We take this kind of feedback seriously and will inform our Housekeeping team so that this point can be followed up and additional attention can be given to this area. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station and providing you with an even more enjoyable stay. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had a fantastic experience overall and that our convenient location made exploring the center of Amsterdam so easy for you! We truly appreciate your honest comments regarding the self-check-in process. While we offer electronic kiosks to give guests a flexible check-in option, we completely understand that a personal touch makes all the difference. We are so glad that our colleague was right on hand to assist you with a warm smile. Your kind compliments will be shared with our team—it always means the world to us knowing our staff helped make your stay special. Thank you once again for your high recommendation and loyalty. We look forward to welcoming you back to Mercure Hotel Amsterdam Sloterdijk Station on your next trip to the city! Warm regards, Elisa Canto Reservations Department Mercure Hotel Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to see that you were satisfied with your accommodation, cleanliness, and value for money. We also appreciate your positive feedback regarding your experience with the ALL Accor loyalty programme. At the same time, we are sorry to see that your arrival, interactions with our team, and departure experience did not fully meet your expectations. We take this feedback seriously, as providing a welcoming and efficient experience throughout the entire stay is very important to us. Your comments will be shared with the relevant teams so that we can continue improving our service. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your excellent review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your comfortable and clean room, as well as our convenient location close to the train and tram connections. It is wonderful to see that you were fully satisfied with your arrival, our team, and your overall stay. Your kind feedback is greatly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you and your family back to Mercure Amsterdam Sloterdijk Station on your next visit to Amsterdam. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your wonderful review and for taking the time to share such detailed feedback about your stay at Mercure Amsterdam Sloterdijk Station. We are delighted to hear that you enjoyed our spacious and clean rooms, extensive breakfast, fitness facilities, and convenient location next to Sloterdijk Station. It is also wonderful to know that you appreciated the friendliness and professionalism of our team. Thank you especially for your kind words regarding the assistance provided before and during your stay. Your recognition means a great deal to us and will certainly be shared with the team. We are very pleased that you had a great weekend in Amsterdam and hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your wonderful 9/10 rating and for sharing your kind feedback. We are delighted to hear that you enjoyed your comfortable stay with us and were particularly impressed by our excellent breakfast. It is also wonderful to see that you were very satisfied with the service provided by our team. Your kind recommendation is greatly appreciated, and we hope to have the pleasure of welcoming you and your family back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had an overall pleasant stay and that you appreciated our excellent location, welcoming and professional team, as well as the cleanliness of your room. We also appreciate your feedback regarding the breakfast price. We understand that value for money is an important part of the overall hotel experience, and your comment is valuable to us as we continue to review our offerings. We’re delighted that you found our location convenient for exploring Amsterdam as well as other cities in the Netherlands. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station on your next visit. Warm regards, Elisa Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your wonderful feedback! We’re delighted to hear that you were extremely satisfied with your stay and enjoyed our convenient location, beautiful and spacious room, and our breakfast with its magnificent view. It’s especially rewarding to know that everything from the cleanliness to the service met your expectations. Your 10/10 recommendation means a great deal to our entire team. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station for another enjoyable stay. Warm regards, Elisa Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We’re pleased to hear that you enjoyed our convenient location, excellent breakfast, and the friendliness of our team. We also truly appreciate your 10/10 recommendation. That said, we are sincerely sorry that the housekeeping service did not meet the standards you expected from us. Finding rubbish and used coffee cups in the room, as well as not having the correct number of towels and the requested amenities for four guests, is certainly not the experience we want to provide. We completely understand your disappointment. Your comments have been taken seriously and will be shared with our Housekeeping team so that we can address these shortcomings and improve our room servicing procedures. We are particularly sorry that these issues affected your overall impression of an otherwise positive stay. We hope that, despite this experience, you might reconsider visiting us in the future and allow us the opportunity to provide you with the comfortable and well-maintained stay you should have received. Warm regards, Elisa Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your wonderful and detailed feedback. We are delighted to hear that you had such a positive experience at Mercure Amsterdam Sloterdijk Station. We are especially pleased that you appreciated our modern and clean hotel, our convenient location close to the train station, and the ease of reaching Amsterdam and other destinations in the Netherlands. Your kind words about our team are greatly appreciated, and we will be happy to share your compliments with our colleagues. Thank you also for your feedback regarding the soundproofing of our rooms. We understand how important a quiet and comfortable environment is for a good night's rest, and we appreciate you bringing this to our attention. It was a pleasure welcoming you, and we are grateful for your recommendation. We hope to have the opportunity to welcome you back on a future visit to Amsterdam. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Dario, Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed the location, the friendly staff, and the breakfast. Your comments about the pillows and the availability of Italian television channels have been noted, and we appreciate your suggestions for improvement. We look forward to welcoming you back in the future. Kind regards, Maria Reservations Department

Dear Matilde, Thank you for sharing your positive experience at our hotel. We are delighted to hear that you appreciated our convenient location and the cordiality of our staff. Your feedback regarding the lighting in the rooms is valuable, as we constantly strive to enhance the comfort of our guests. We hope to welcome you back in the future for another enjoyable stay. Kind regards, Maria Reservations Department

Dear Guest, Thank you very much for sharing your excellent feedback and for your perfect rating. We are delighted to hear that you enjoyed your stay and appreciated our convenient location next to Sloterdijk Station, making it easy to reach Amsterdam city centre. It is wonderful to know that you found our hotel clean, comfortable, and that our team provided friendly service throughout your visit. We also appreciate your comments regarding our covered parking facilities. We understand that parking costs are an important consideration, and we thank you for sharing your feedback. As an ALL Accor member, we truly value your loyalty and appreciate your comments regarding recognition during your stay. Your feedback is important to us and will help us continue improving the experience we provide to our members. Thank you again for choosing Mercure Amsterdam Sloterdijk Station. We look forward to welcoming you and your family back in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our clean and comfortable hotel, the spacious bathroom, and the amenities provided in your room, as well as our convenient location. Regarding the €200 amount mentioned in your review, we would like to clarify that this was not an additional charge for services that you had not requested. The amount was not paid by you. As you can see on the invoice sent to you by email, there is an adjustment of -€200. This amount appears on the invoice for tax purposes, as certain hotel services are subject to a different VAT rate of 9%, while accommodation is subject to 21%. We understand that seeing this amount on the invoice may have caused confusion, and we apologize if this was not clearly explained to you during check-in. We appreciate your feedback, as it helps us ensure that our billing procedures are communicated as clearly as possible. We are glad that the matter was resolved during your stay and that you otherwise enjoyed your accommodation and our facilities. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for taking the time to share your feedback following your stay at Mercure Amsterdam Sloterdijk Station. We are delighted to hear that you appreciated our convenient location, the quiet surroundings, and the easy access to Sloterdijk Station and Amsterdam city centre. We are also pleased that you enjoyed our breakfast selection and the comfortable atmosphere of our hotel. Your kind words about our reception and breakfast teams are greatly appreciated. We are happy to know that our colleagues contributed to making your stay a pleasant one, and we will be sure to share your compliments with them. We also appreciate your feedback regarding the WiFi connection speed and will share your comment with the relevant team as we continue improving our services. Thank you for your loyalty as an ALL Accor Silver member and for recommending our hotel. We look forward to welcoming you back to Mercure Amsterdam Sloterdijk Station in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay and appreciated our comfortable rooms, excellent beds, great shower facilities, fitness centre, and convenient location with easy access to public transport. We truly appreciate your suggestions regarding luggage supports, daily water replenishment, and body lotion. As a Green Key certified hotel, we are committed to reducing single-use plastic and unnecessary waste. In the Netherlands, tap water is safe and drinkable, and as part of our sustainability efforts, we provide a complimentary bottle of water as a welcome gesture rather than daily bottled water replenishment. We appreciate your understanding and support of these initiatives. Regarding body lotion, we do provide this amenity in our Privilege Rooms, and we appreciate your suggestion as we continuously review ways to enhance the guest experience across all room categories. Thank you again for your valuable feedback and for your kind recommendation as an ALL – Accor member. We look forward to welcoming you and your family back to Mercure Amsterdam Sloterdijk Station for another enjoyable stay. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk

Dear Giuseppe, Thank you very much for taking the time to share your feedback and for rating your stay 90/100. We are delighted to hear that you found our team kind and helpful. Your special recognition of our breakfast staff is truly appreciated, and we will be sure to share your kind words with them—they will be delighted to know they made such a positive impression. We also appreciate your comments regarding the road closures around the hotel. We understand that the ongoing construction works in the area may have caused some inconvenience, and we apologize for this. Although these works are beyond our control, we are doing our best to assist our guests with alternative access information whenever needed. Thank you once again for choosing Mercure Amsterdam Sloterdijk Station. We hope to have the pleasure of welcoming you and your family back on your next visit to Amsterdam. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk Station

Dear Francesco P. M., Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you appreciated our convenient location, close proximity to Amsterdam Sloterdijk Station, and the nearby supermarket. It is also great to know that you would recommend our hotel and that you found our team helpful during your stay. At the same time, please notice that the mnibar fridge is a cooler. We understand how important this comfort is, especially during a family stay, and we have shared your comment with our Maintenance team to ensure this is checked and resolved. We also appreciate your feedback regarding the overall condition of the room and facilities. Your comments are very valuable to us as they help us identify areas where we can improve the guest experience. Thank you once again for staying with us and for recommending our hotel. We hope to have the opportunity to welcome you and your family back in the future for an even more comfortable stay. Kind regards, Rister González Esquivel Front Office Manager Mercure Amsterdam Sloterdijk