Dear Mr R. , Thank you very much for sharing your wonderful experience with us. We are delighted that you appreciated the peaceful and well-maintained surroundings of The Grand, offering a tranquil retreat in the heart of Amsterdam. It is also a pleasure to read that you enjoyed our breakfast at Bridges. Above all, your kind words about the friendliness of our ambassadors, both throughout the hotel and in our restaurant, are greatly appreciated. Their genuine care and personal attention are at the heart of our hospitality. We look forward to welcoming you back to Sofitel Legend The Grand Amsterdam for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear Mr F., Thank you very much for your wonderful feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to know that you found our hotel well located and comfortable and that your stay was worthy of a five-star experience. Receiving perfect scores across all aspects of your visit, from your accommodation and breakfast to the service provided by our team, is incredibly rewarding. We would also like to thank you for your loyalty as an ALL Classic member and for your generous recommendation. Your support and kind recognition mean a great deal to all of us. We very much look forward to welcoming you back again in the near future. Sincerely, Stefan Melcherts General Manager

Dear Ms C., Thank you very much for your wonderful feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to read that you had such a marvelous experience with us and that you enjoyed our magnificent location, beautiful artwork, stunning garden, and the attentive service provided by our team. Your kind comments regarding Brune who welcomed you during check-in are especially appreciated and will be proudly shared internally. It is also wonderful to know that every detail throughout your stay contributed positively to your experience. Thank you once again for your generous recommendation and perfect ratings. We very much look forward to welcoming you and your family back again in the near future. Sincerely, Stefan Melcherts General Manager

Dear Ms. A., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. We are delighted to hear that you had such an enjoyable stay and experienced impeccable service. It is especially rewarding to know that you appreciated the spacious rooms and the full range of amenities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alissa Lotz Guest Relations Officer

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. We are truly delighted to hear that you found everything to your satisfaction and that you enjoyed a relaxing holiday with us in Amsterdam. It is especially rewarding to know that our food and hospitality contributed to such a positive experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alissa Lotz Guest Relations Officer

Dear Mr. P., First and foremost thank you very much for sharing your wonderful feedback following your stay with us. I am delighted to read that you enjoyed the overall experience, from the level of service and professionalism of our team to the comfort of your room, the central location and our breakfast offering. It is especially pleasing to know that the room upgrade and the attentiveness of our team contributed positively to your stay. Your kind words will certainly be shared with the team, and in particular with Francisco, who will be very proud to be mentioned. I truly appreciate your recommendation and look forward to welcoming you back to Sofitel Legend The Grand Amsterdam for another memorable stay. Warm regards, Robin de Laat Guest Relations Officer

Dear Ms F., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. It is with delight to hear that you found the property comfortable and enjoyed the space within your room, our courtyard, and location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Alissa Lotz Guest Relations Officer

Dear Mr. P., First and foremost thank you very much for your wonderful review following your family stay at Sofitel Legend The Grand Amsterdam. I am delighted to read that your experience was wonderful and that every aspect of your stay met your expectations so fully. Your kind words truly motivate our entire team, and I sincerely hope to have the pleasure of welcoming you and your family back again in the near future for another wonderful stay. Warm regards, Robin de Laat Guest Relations Officer

Dear Ms V., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alissa Lotz Guest Relations Officer

Dear Mr C., Thank you for sharing your experience following your stay at Sofitel Legend The Grand Amsterdam. While I regret that you encountered technical issues with the air conditioning in your rooms, I am pleased to know that our team addressed the matter with care and that you enjoyed your dinner at Oriole as a gesture of our sincere apologies. Your understanding and graciousness are truly appreciated, and I am delighted that, despite the inconvenience, your overall experience remained positive. We hope to have the opportunity to welcome you back for a seamless and entirely comfortable stay in the future. Sincerely, Stefan Melcherts General Manager

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. How wonderful to hear you have enjoyed the upgrade to one of our iconic canal house suites! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chaira Deerenberg Guest Relations

Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, The Guest Relations Team

Dear Ms P., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. We’ll also be sure to share your kind words with our check-in team – they’ll be thrilled to know they made your experience even better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicky Smit Guest Relations Manager

Signor F., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Sofitel Legend The Grand Amsterdam. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Chaira Deerenberg Guest Relations

Signora / Signor D., Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Sofitel Legend The Grand Amsterdam. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Gli alberghi Sofitel Legend desiderano offrire sempre il massimo nella qualità del servizio. Pertanto la sua opinione è per noi molto preziosa. Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, le porgo, Signor, i miei più cordiali saluti Stefan Melcherts Hotel Manager

Signor O., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Sofitel Legend The Grand Amsterdam. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Stefan Melcherts Hotel Manager