Swissôtel Amsterdam 4 stelle

Dear Madam, Thank you for sharing your experience with us. Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well. It would be a pleasure to welcome you back. Best wishes, Wencke Bolsius, Direttrice generale

Dear Sir, Thank you for taking the time to share your review. We appreciate your mention of our reception team's courteous and professional service. Please know that this positive feedback will be passed along and will inspire our team members to continue upholding our high standards. Thank you for bringing our attention to the issue in your room; we will look into this immediately. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Wencke Bolsius, General Manager

Dear guest, Thank you for taking the time to write this review. We are sorry to hear that your stay did not fully meet your expectations. I understand your disappointment that the room did not meet your expectations in terms of brightness and view and I apologize for the inconvenience caused. I would like to assure you that the satisfaction of our guests is our priority and we take all feedback very seriously. Our hotel rooms boast different views, including one of the Dam Square and the inner courtyard, and we are constantly careful to maintain high standards of cleanliness and comfort. We also apologize for the unexpected issue with the bed and the bathroom door. We are also sorry for the disturbance caused by external noise, despite having soundproofed rooms with triple-glazed windows. Regarding the payment policy, it is common practice to require prepayment and a deposit for any incidentals, however we understand that this may have been perceived as an inconvenience and we will evaluate your feedback to improve the experience of our guests. We would be happy to be able to remedy this by guaranteeing you a perfect stay from every point of view in the future. Best regards, Wencke Bolsius, Direttrice generale

Dear Mr. B., Thank you for your time. We are delighted that you enjoyed the central location of our Swissotel Amsterdam, located in the historical heart of the city and surrounded by shops, museums and restaurants. However, we regret to hear that the cleanliness of your room did not meet our high standards. It is important to us that every guest finds a clean and welcoming environment, and we apologize if on this occasion we were unable to meet your expectations. We also understand the importance of the quality of the linen and the correct making of the bed for an optimal rest. We sincerely apologize for any inconvenience and will take it as an opportunity to improve our services. We hope you had the opportunity to enjoy our proximity to the main points of interest and the amenities offered by our hotel, such as access to our exclusive ALL by Accor loyalty program and our soundproofed rooms with triple glazing, designed to ensure maximum comfort and tranquility. We hope to be able to host you again and to offer you a more pleasant stay. Yours sincerely, Wencke Bolsius, General Manager

Dear Mrs. Moccia, Thank you for taking the time to leave a review. We are pleased to learn that the central location of our hotel and our international breakfast have met your satisfaction. However, we regret the inconveniences encountered regarding cleanliness and the lack of towels, situations which do not reflect the standards to which we strive on a daily basis. Regarding the air conditioner and minibar not working, we are sorry for the inconvenience and would like to assure you that these incidents are exceptional. We would also like to express our regret if the service at the reception did not live up to your expectations. We are aware that every detail is fundamental to ensuring an unforgettable stay, especially considering the value we place on our personalized service and hospitality. Despite the negative aspects you highlighted, we hope to be able to demonstrate to you the quality and warmth that distinguish the Swissotel service in a future meeting. Kind regards, Wencke Bolsius, General Manager