Dear Mark Thank you very much for your excellent review and for rating your experience 90/100. We are delighted that you appreciated our convenient location close to the railway station and city centre, as well as the quick and friendly check-in. It is also great to hear that our water dispensers and the cleanliness of the hotel added to your comfort during your stay. We hope to welcome you back to ibis Gdańsk Stare Miasto on your next visit to Gdańsk! Daniel Pietrzak Rooms Division Manager

Dear Mr Timon, thank you very much for taking the time to share your feedback with us 😊 We are delighted to hear that you appreciated the comfort of having a double bed, even when travelling alone, as well as our complimentary water dispensers available throughout the hotel 😊 It is always wonderful to know when our small conveniences make a stay more comfortable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Gdańsk in the future 😊 Wir freuen uns schon auf Ihren nächsten Besuch! Mit freundlichen Grüßen 👋 Aleksandra Guest Experience Manager

Dear Christoph, thank you very much for taking the time to share your feedback and for your kind rating. We are delighted to hear that you were satisfied with your stay and that you appreciated the helpfulness and professionalism of our team. It is wonderful to know that your requests were handled quickly and efficiently, and that you enjoyed the comfortable design and cleanliness of your room. Your kind words are a great appreciation for our entire team and motivate us to continue providing warm and reliable service to our Guests. We hope you had the opportunity to explore the beautiful streets, historic landmarks, and unique atmosphere of Gdańsk. We would be delighted to welcome you back again in the future. Mit freundlichen Grüßen, Aleksandra Guest Experience Manager

Dear Mr Wolfgang, thank you very much for your wonderful feedback ⭐ We are delighted to hear that you appreciated our ideal location close to the railway station, the Old Town and the many museums and attractions of Gdańsk 😊 It is also lovely to know that our staff made a positive impression with their attentive and welcoming service 😊 We hope you had a fantastic time exploring the city and that we will have the pleasure of welcoming you back again in the future! Herzliche Grüße 👋 Aleksandra Guest Experience Manager

Dear Urs, Thank you very much for your kind feedback and high rating. We are pleased to hear that you appreciated our excellent location, which makes it easy to explore Gdańsk and its main sightseeing attractions. Being within walking distance of the Old Town and other key points of interest is one of the aspects our guests value most. We hope you had a pleasant stay overall and look forward to welcoming you back in the future. Kind regards, Daniel Pietrzak Rooms Division Manager

Dear Mr Reinhard, thank you very much for your kind review and high rating 😊 We are glad to hear that you appreciated our central location and found our reception team friendly and helpful. It is also nice to know that overall your stay of four nights was enjoyable. At the same time, we are sorry to hear that the room service on one of the days did not fully meet your expectations. Please accept our apologies for this inconsistency — your feedback has been noted and will be reviewed by our team to ensure better performance in the future. We truly appreciate your comments and hope to have the pleasure of welcoming you back again. Kind regards, Aleksandra Guest Experience Manager

Dear Dieter, thank you very much for your kind feedback and for your high rating 😊 We are delighted to hear that you appreciated our friendly reception and bar team, as well as the recommendation of the restaurant 😊 It is also great to know that our central location and parking facilities met your expectations! We truly appreciate you taking the time to share your impressions and hope to have the pleasure of welcoming you back again in the future 😊 Kind regards 👋 Aleksandra Guest Experience Manager

Dear Ingrid, thank you very much for your wonderful 9/10 review 😊 We are delighted to hear that you once again made a good choice staying at Ibis and that you enjoyed your visit with us 😊 It is always a pleasure to welcome returning guests, and we truly appreciate your kind words. We look forward to welcoming you back again in the future! Kind regards 👋 Aleksandra Guest Experience Manager

Dear Nicole, thank you very much for your excellent review 🥰 We are delighted to hear that you enjoyed your stay, especially our central location, the cleanliness of the rooms, and the friendliness of our staff 😊 We truly appreciate your kind words and hope to have the pleasure of welcoming you back again in the future! Kind regards 👋 Aleksandra Guest Experience Manager

Dear Dietmar, thank you very much for sharing your detailed feedback and for your kind words regarding our friendly and helpful English-speaking team 😊 We are very pleased that you felt well taken care of during your stay. We also appreciate your constructive comments regarding the room equipment. Please allow us to kindly clarify that, as a 2-star property, a refrigerator and in-room safe are not part of our standard room amenities. However, we are always happy to support our Guests’ needs, which is why valuables can be securely stored in our deposit boxes at the reception. Regarding the window, for safety reasons it cannot be fully opened, but it is possible to tilt it for ventilation, which we hope provides sufficient comfort during the stay. Thank you once again for your feedback. We truly value your comments as they help us improve, and we hope to have the pleasure of welcoming you back in the future. Kind regards, Aleksandra Guest Experience Manager

Dear Michal, thank you very much for your feedback and for your kind rating. We are glad to hear that you appreciated our service, the flexible reservation handling, and the friendly and empathetic attitude of our team. We also fully understand your comment regarding the absence of a minibar or refrigerator in the room. However, as a 2-star property, such amenities are not part of our standard room equipment. At the same time, we would like to kindly note that our Premium rooms are equipped with additional amenities, including a coffee machine, which is not available in Standard rooms. We truly appreciate your feedback and hope to have the opportunity to welcome you again in the future. Kind regards, Aleksandra Guest Experience Manager

Dear Marina, Thank you very much for your kind feedback and for giving us a high rating. We are delighted to hear that your stay was enjoyable and that you felt comfortable and well cared for during your time with us. We noticed that you rated us 9/10 and would love to know how we could make your next stay a perfect 10/10, especially regarding the breakfast experience. If there are specific options, dishes, or preferences that would enhance your mornings with us, we would be very grateful for your suggestions. Your insights are extremely valuable and will help us improve our offerings for all Guests. We sincerely look forward to welcoming you back and providing an even more enjoyable and satisfying experience. Kind regards, Dawid Front Office Shift Leader

Dear Miroslaw, thank you very much for taking the time to share your detailed feedback and for rating your stay 9/10 😊 We’re delighted to hear that our service, especially Anita’s, positively surprised you and contributed to your satisfaction – we will make sure to pass on your kind words to her 😊 We also greatly appreciate your constructive comments regarding the room. Please accept our apologies for the issues with the washbasin, table, and carpet. Your observations are very helpful, and we will address these maintenance concerns to ensure a more comfortable and hygienic stay for our future Guests. It’s wonderful to know that you enjoyed the location and found the room overall good. We hope to have the opportunity to welcome you back to Gdańsk and provide a stay that meets your expectations fully, earning a perfect 10/10 next time! Kind regards 👋 Aleksandra Guest Experience Manager

Dear Anna, thank you for sharing your feedback with us. We truly appreciate you taking the time to provide your thoughts, as it helps us identify areas for improvement. We are very sorry to hear that your experience in the room did not meet your expectations and that you found the air cold and damp, the bathroom small, and the kettle less than satisfactory. Please accept our sincere apologies for any discomfort this caused during your stay. Your comments have been shared with our team to ensure we carefully review and improve these aspects for future Guests. We hope to have the opportunity to welcome you back and provide a stay that reflects the high standards we aim to offer. Thank you again for your feedback and for giving us the chance to learn and improve. Kind regards, Aleksandra Guest Experience Manager

Dear Agnieszka, thank you so much for your wonderful review and perfect 10/10 rating 🥰 We are thrilled to hear that you enjoyed our quiet location and that it suited your needs so well 😊 It’s fantastic to know that the meals, especially our pickled vegetables and plums, made such a special impression, and we will be sure to pass your kind words on to our Head Chef and kitchen team — they all will be delighted 😊 We also appreciate your feedback about the cake and are glad you found alternative options like fresh fruit enjoyable. It’s great to hear that our reception team was attentive and helpful during your stay 😊 We can’t wait to welcome you back for another memorable visit. Thank you again for your kind words! Warm regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Dear Phikupp Thank you very much for your feedback. We are truly delighted to know that your stay met your expectations and that you felt comfortable with us. During the time of your stay, the hotel was fully booked and all rooms with a guaranteed higher floor had already been reserved, so unfortunately we could not assign such a room. We truly hope you still enjoyed your time with us, and we would be very happy to welcome you again on your next visit. Daniel Pietrzak Kierownik ds. Hotelowych Rooms Division Manager