Novotel Imagicaa Khopoli 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,351 件のレビュー

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30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur, 410203 KHOPOLI, インド

説明

ホテルのその他の情報

  • Located in close proximity from Mumbai and Pune.

  • Accessibly situated besides Imagicaa Theme Park and Imagicaa Water Park.

  • Iconic Irolic Parade at the hotel offers the most unique breakfast experience.

  • Multi cuisine fine dining restaurant and an in-house lounge bar.

  • The ultimate destination for MICE and Weddings.

当ホテルの客室

ホテル所在地

Novotel Imagicaa Khopoli

30 31 Sangdewadi, Off Mumbai Pune Express Way, Khopoli Pali Road Khalapur
410203 KHOPOLI
インド

GPS:18.767, 73.280667

電話番号
ファックス +91 2192 712 689

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE SQUARE

The Square menu is crafted by the selection of the finest ingredients and detailed recipes that perfectly complement distinctive palate.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,351 件のレビュー

トリップアドバイザーの評価  4.4/5  1,908 件のレビュー

2024エクセレンス認証

Disappointing Stay at Novotel Imagicaa Khopoli - Below Expectations for Accor Members

トリップアドバイザーの評価 2.0/5

VidhiD36 トリップアドバイザー認証口コミ

My partner and I recently stayed at Novotel Imagicaa Khopoli as Accor members, and unfortunately, our experience fell well short of the standards we've come to expect from the Novotel brand. **The Good:** The hotel's location is genuinely spectacular, offering a unique view of the Imagicaa theme park. Watching the rides in action from the property creates an exciting atmosphere, and this remains the highlight of our stay. The check-in process was straightforward and efficient. **The Disappointing Reality:** *Rooms - Claustrophobic and Poorly Maintained:* Our room felt more like a cell than a comfortable retreat. With no balcony access and no windows for ventilation, the space was stuffy and claustrophobic. Cleanliness was subpar, and the room itself was very basic, lacking the comfort one expects from a Novotel property. *Room Service and Amenities - Shockingly Inadequate:* Essential items were missing from our room, including bottled water, slippers, and even towels. The kettle was filthy and unusable, while the hair dryer didn't work at all. These aren't luxury requests but basic hospitality standards that simply weren't met. *Food - Repetitive and Uninspiring:* We opted for the full board meal plan, which proved to be a regrettable decision. The food was disappointingly repetitive, with the same dishes reappearing across different meals under different names. There was minimal variety, and the overall quality didn't justify the meal plan cost. *Service - Indifferent and Unresponsive:* The staff seemed disengaged, with no warm greetings or genuine hospitality. When we raised our concerns with Mr. Kunal and Mr. Jitendra, their response was dismissive, showing little interest in addressing our issues. The checkout process took nearly an hour, adding insult to injury. *False Advertising:* Display boards throughout the hotel advertised various activities, but when we inquired, we were told none were actually happening. This felt misleading and added to our disappointment. *Sleep Disruption:* Loud music blared through the property at 7 AM, abruptly ending any chance of a peaceful morning. This showed complete disregard for guest comfort. **The Accor Member Experience - Non-existent:** Despite informing the staff that we were Accor members, we received no recognition, benefits, or special consideration. Our loyalty to the brand seemed to mean nothing at this property. **Final Verdict:** This was a thoroughly disappointing experience that falls far below Novotel's usual standards. Between the poor room conditions, substandard service, repetitive food, and complete indifference to guest concerns, I cannot recommend this property. The stunning view of Imagicaa simply cannot compensate for such fundamental failures in hospitality. Unless significant improvements are made to service standards, room maintenance, and staff training, I'd suggest looking at alternative accommodations in the area. **Would I return?** No. **Would I recommend?** Only if you're solely interested in the theme park view and have very low expectations for everything else.

Good hotel recommendated for stay

トリップアドバイザーの評価 5.0/5

Flyer06830199051 トリップアドバイザー認証口コミ

Good hotel Good service given by mangesh palve and kishore patil clean room Good room amenities courteous staff over all Good hotel recommended for stay

Dear Guest , Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated the service provided by our staff, particularly Mangesh Palve and Kishore Patil. Your kind words inspire us to maintain our high standards of cleanliness and hospitality. Goodbye, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Best to get married here

トリップアドバイザーの評価 3.0/5

147eurekai トリップアドバイザー認証口コミ

Very dismal front desk experiences both at checking and terrible at checkout grumpy staff At checkout staff was best described as stern wanted my credit card first and printed bill later Room allocated was too noisy Suggest when you have wedding parties block business guests in upper floors away from noise Some challenges with food No thank you no feedback about the stay when I asked stapler just abruptly handed it rather than staple it Common sense is not common

Dear Guest , Thank you for your feedback regarding your recent stay at Novotel Imagicaa Khopoli. We sincerely apologize for the experience you had at the front desk during both check-in and check-out. Your comments regarding the demeanor of our staff will be taken into consideration for future training. We regret that the room allocated did not meet your expectations due to noise levels, and we appreciate your suggestion regarding room assignments during wedding events. Additionally, we acknowledge your concerns about food service and staff interactions, and we will address these issues internally to enhance our guest experience. Thank you for your valuable insights. Kind regards, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Needs Stronger Leadership to Match the Accor Brand

トリップアドバイザーの評価 2.0/5

Avster95 トリップアドバイザー認証口コミ

We arrived at Novotel Khopoli around 3pm on Sunday and were greeted politely by the security guard at the gate. The long driveway created a great first impression, though the metal grates along the way were uneven and clearly in need of maintenance — a small but telling sign of a property that needs better upkeep. At the main entrance, things started to feel a little chaotic. It was peak check-in time, and the lobby was crowded. The parking staff looked overworked and a bit too serious — one even brushed past me without an apology, which set the wrong tone for a five-star hotel. In contrast, the security personnel who checked our car boot was courteous and empathetic, which I appreciated. Check-in itself was handled by Sahil (hope I got the name right), who was polite and professional. However, our room wasn’t ready even at 3pm, which meant waiting another 20 minutes in the busy lobby. During that time, I noticed that most staff seemed task-focused rather than guest-focused. No interaction in the lobby with the buzzing guests. There was a noticeable lack of warmth and engagement — smiles felt rare. Once we finally got to our room, a damp and musty smell hit us immediately. The entry floor was wet, and while the space itself was functional, it felt dated and tired. The bathroom water temperature fluctuated with sudden bursts of very hot water, which was concerning since we had a little one with us. Room service was inconsistent. On Sunday, delivery was prompt, but on Monday it was nearly impossible to reach anyone. Even before arrival, phone calls to the hotel went unanswered until I sent an email — only then did someone call back. It felt like staffing levels were stretched or motivation was low. The food quality was okay. The sandwich was decent, but the tiramisu (₹550+) was disappointing and didn’t justify the price. Given both the experience and pricing, we chose to dine outside for the rest of our stay. Housekeeping was generally good, but again, the lack of simple warmth — a smile or a greeting — made the service feel 'transactional'. For a property positioned as five-star, the level of customer care needs major improvement. The gym and pool were decent; I used the gym twice during our three-night stay. It’s basic but functional, though I had to ask twice for the AC to be turned on and for water to be provided. The kids’ play area was a nice feature, even though the musty smell lingered. On one morning, while waiting for our car, I observed five staff members supervising a cleaner washing the glass facade at 9:30am — right during a busy period. Instead of helping or again interacting with guests, they were just standing around watching the incredible cleaner as though he was training them to clean. This summed up what I felt throughout: plenty of staff, but little guest engagement. Each time we requested our car, someone would ask if we were “going for breakfast/lunch or dinner.” It took us a few times to realise they were trying to confirm if we were checking out — the phrasing, however, was intrusive and could have been handled better. Check-out was okay but nothing to get excited about even if I shared my thoughts. Overall, this hotel has the infrastructure and potential, but the energy and service standards felt well below what I’ve come to expect from Accor. With stronger leadership and a renewed focus on genuine hospitality, it could be a wonderful destination. For now, though, I wouldn’t return.

Dear Guest , Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Imagicaa Khopoli. We appreciate your observations, as they provide us with valuable insights to enhance our guest experience. We are pleased to hear that you received a warm welcome from our security personnel and that Sahil handled your check-in professionally. However, we sincerely apologize for the delays you experienced, including the condition of your room upon arrival and the inconsistent service in room delivery. Your comments regarding the need for better staff engagement and warmth in our service are noted and will be taken into consideration as we strive to improve. We also acknowledge your concerns regarding the maintenance of the property and will assess the areas you mentioned. Your feedback about the food quality and the gym experience has been duly noted, as well as the observations regarding our check-out process. We are committed to enhancing our service standards and ensuring a more welcoming environment for our guests. Thank you once again for your valuable feedback. Goodbye, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Fantastic service- hot hotel

トリップアドバイザーの評価 3.0/5

Josh C トリップアドバイザー認証口コミ

I had one night at this hotel on a business trip. The service was outstanding, however, this is generally the case in India. I was greeted kindly by efficient bus staff, and directed to check in. The check in process was a bit long. The woman at check in had many questions about my travel visa, although she couldn’t tell me why it mattered. I asked “would you turn me away if I didn’t have a visa?” She responded “no.” It begs the question why she asked. The room is okay. Like many Indian hotels, it was that “smell of humidity” like you experience at a tropical resort. Perhaps because the AC could not get any lower than 22 degrees. Here’s a tip for hotel: cold AC in rooms helps remove humidity. Otherwise, the room was average. A nice big bed, big pillows a d lots of seating. The couch provided was very comfortable. Indian hotels need to up their toilet game, and this hotel is no different. There are toilets out there that actually flush and don’t require six attempts to “get it all down.” The TV had a remote control, but only controlled the channels. It couldn’t turn off the actual TV, which requires getting up and doing it on the set - annoying when you’re about to fall asleep. Their restaurant, however, was spectacular. The staff were amazing and accommodating. Despite a menu of nearly all plant based foods, they prepared me grilled chicken breast and vegetables to align with my keto diet. My work colleagues all had plenty of local dishes to enjoy, and we happily stayed for over two hours. My only restaurant complaint was the speed of drink service. It took over 15 minutes for our beer to arrive. Finally, the worst part (at least for me as a large, Canadian man) was the stifling heat of the common areas. The foyer, restaurant and gym were at a sauna for me, and I dripped sweat everywhere outside of my modesty cooler room. Still, for the price, I do recommend this hotel.

Dear Guest , Thank you for taking the time to share your experience regarding your recent stay with us. We are pleased to hear that you found our service outstanding and enjoyed the accommodations provided by our restaurant staff. Your commendation for their efforts is greatly appreciated. We acknowledge your feedback regarding the check-in process and the inquiries related to travel visas. While these protocols are in place for compliance purposes, your concerns regarding their necessity have been duly noted. We apologize for the discomfort you experienced due to the room temperature and humidity, as well as the issues with the toilet facilities and television remote. Your comments will be considered as we continuously strive to improve our guest experience. Additionally, we appreciate your feedback about the temperature in the common areas, and we will take your observations into account. Thank you for recommending our hotel despite these challenges. Wishing you all the best in your future travels. Best regards, Anil Chavan General Manager , Novotel Imagicaa Khopoli

との提携 TripAdvisor

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