Sofitel Mumbai BKC 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,367 件のレビュー

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C 57 Block G, Bandra Kurla Complex, Bandra East, 400 051 ムンバイ, インド

説明

ホテルのその他の情報

  • 米国領事館とジオワールドコンベンションセンターまで徒歩5分以内

  • クラブ ミレジムルームでは、空港送迎サービスとクラブアクセスを含むラグジュアリーな施設をご利用いただけます

  • ペットのご同伴も歓迎しています。ご宿泊の条件については、予約センターにお問い合わせください。

  • ハイテク設備、屋内／屋外をお選びいただける 9 つのパーティー／ミーティング会場

  • 豪華な多国籍料理を提供する、アワードを受賞した5つのレストランやバーからお選びいただけます

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ホテル所在地

Sofitel Mumbai BKC

C 57 Block G, Bandra Kurla Complex, Bandra East
400 051 ムンバイ
インド

GPS:19.0675, 72.868611

電話番号
ファックス +91 22 6117 5001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,367 件のレビュー

トリップアドバイザーの評価  4.8/5  9,079 件のレビュー

Underwhelming experience at Sofitel BKC

トリップアドバイザーの評価 2.0/5

Anirudh_Sharma トリップアドバイザー認証口コミ

Very underwhelming experience at the Sofitel, stayed at the hotel for 5 nights in December 2025. Expected the service standards and guest services to be much better. - Door Lock was a nightmare, was locked out of the room for over 40 minutes missing my scheduled meetings !! - Room Cleanliness could have been better! - Staff should restock supplies themselves, rather than being asked often! - The key card tends to get non-functional randomly. Obviously is a pain to get it reprogrammed once you're back at your door. Walk all the way back to the reception to get it re-programmed, especially when you have a schedule to leave for meetings. My key card failed twice, even as I took special care to keep it away from mobile or any other device. The second time however, it locked me out of the room for over 40minutes !! This was just after breakfast, as I had to leave for an important meeting. I did the usual drill of going down to the reception again, instead of waiting a long time for their team to arrive with another keycard. Re-tried the door and still does not open. Tried to find a housekeeping staff to help as I was running late to see if they can open the door with their key rather than wasting time to go down again. The Housekeeping card did not work either and they called for security. After a bit of wait in the corridor a team member came up with another card. Did not Work! The security turned up, tried their card, did not Work !! By now I was quite late for my schedule, and my tough luck had even left my phone in the room for charging. The team fiddled with the lock trying to change the battery, or re-program the lock. Nothing worked!! And I'm there in the corridor fretting over myself for the delay. After over 40 - 50 minutes of various tricks, as soon as they bring out their drill to pry open the lock, it clicked with one of the security card. Apparently, the lock was faulty and was not responding to inputs, and they had to change it. Well it may have been a freak incident with the lock, and for me it was missed appointments due to the delay, but should they be checking the locks before the guest checks-in? What if this was a serious case of someone getting locked inside or outside during an emergency event? Or someone with a baby inside the room? The team did apologise later, however given the amount of inconvenience and distress this episode caused, I expected better. It did not appear at all that they felt the inconvenience was more than routine. - Room cleanliness was quite poor. The first morning in the shower found a couple of hair (likely from the previous guest) on the soap dispenser, and they were on the knob that one would press for soap. The bottle being white, they stood out and felt all the more disgusting. Informed this to the cleaning staff later which they addressed then. However coming back in the evening, found a large clump of hair on the floor which may have rolled out from under the bed or somewhere. Then onwards fortunately did not come across any more alien hair treasure in the room. - Also had to ask the housekeeping to re-stock supplies for the first two - three days, including water bottles, which they should refill themselves. 4th & 5th day were fine though. For work related stay, will not suggest this as the best option as usually you'd expect things to run smoothly, and timeliness become quite important. These problematic issues really made it a very poor experience.

Amazing experience

トリップアドバイザーの評価 5.0/5

Road50511986595 トリップアドバイザー認証口コミ

Had an amazing experience for my babys birthday at sofitel bkc. Special mention to vidya mam,sagar sir and soorarjithya mam for making our stay wonderful.

Excellent and encouragement to come again. Good location and front and security staff very professional.

トリップアドバイザーの評価 5.0/5

Daydream65233371091 トリップアドバイザー認証口コミ

Very satisfied. All good. Room is clean. Great breakfast in the mornings. Room service and turndown service are excellent. Evening service so good. Shailesh [housekeeping] always ready to help. A smart guy. All staff members very professional.

Relaxedband comfortable

トリップアドバイザーの評価 5.0/5

Rajendra R トリップアドバイザー認証口コミ

We had a pleasant time during our stay , we were in BKC for personal work and some relaxed exploration. This hotel was perfect for our personal work, close to food and shopping. staff were ultra helpful, Shekhar our hotel room attendant was very friendly and provided insights on city tours and places to explore in Kurla and Mumbai. The restaurants in the hotel are very good and the food was great. Ayush our waiter at the Pondicherry cafe, was wonderful, we had him multiple occassions and he went above and beyond in terms of hospitality, providing us friendly input.

Bonjour Guest, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel. We look forward to welcoming you back with us. Sincerement, Neha Chhabra General Manager Sofitel Mumbai BKC!

Great experience

トリップアドバイザーの評価 5.0/5

Sunshine52520837979 トリップアドバイザー認証口コミ

Great Staff. Shekhar was specially good , very friendly and was very quick in setting up the room when I requested to do so at short notice

Bonjour Guest, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel. We look forward to welcoming you back with us. Sincerement, Neha Chhabra General Manager Sofitel Mumbai BKC!

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,013 件のレビュー 9.4/10 ロケーション
  • 2,017 件のレビュー 8.6/10 客室
  • 6,363 件のレビュー 9.5/10 サービス
  • 31 件のレビュー 7.2/10 インターネット
  • 3,302 件のレビュー 9.5/10 料理
  • 1,394 件のレビュー 9.4/10 雰囲気
  • 1,090 件のレビュー 9.5/10 朝食
  • 874 件のレビュー 8.5/10 設備

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。