Novotel Imagicaa Khopoli 5 étoiles

Note Avis clients (Note ALL) 4.1/5 1 373 avis

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Novotel Imagicaa Khopoli - Image 1
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Novotel Imagicaa Khopoli - Image 4
30/31, Sangdewadi,, off Mumbai-Pune Express Highway, Khopoli- Pali Road, Khalapur, 410203 KHOPOLI, Inde

Description

Les plus de l'hôtel

  • Situé dans l'un des parcs à thème les plus prisés d'Inde : Imagicaa

  • Son accès se fait tout près du parc d'attractions Imagicaa et du parc aquatique de l'Imagicaa.

  • Equipe d'animation et d'activités dédiée

  • Restaurant gastronomique international et bar lounge en interne.

  • Divertissements sur place avec personnages animés dans l'hôtel.

Nos hébergements

Localisation de l'hôtel

Novotel Imagicaa Khopoli

30/31, Sangdewadi,, off Mumbai-Pune Express Highway, Khopoli- Pali Road, Khalapur
410203 KHOPOLI
Inde

GPS:18.767, 73.280667

Téléphone
Fax +91 2192 712 689

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

THE SQUARE

Le menu du Square est créé à partir d'une sélection des meilleurs ingrédients et parfaitement conçu pour satisfaire tous les palais. Nos spécialistes ont choisi les meilleures céréales et malts distillés, en provenance du monde entier.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.1/5  1 373 avis

Note TripAdvisor  4.4/5  1 905 avis

Certificat d'excellence 2024

Needs Stronger Leadership to Match the Accor Brand

Note TripAdvisor 2.0/5

Avster95 Avis TripAdvisor

We arrived at Novotel Khopoli around 3pm on Sunday and were greeted politely by the security guard at the gate. The long driveway created a great first impression, though the metal grates along the way were uneven and clearly in need of maintenance — a small but telling sign of a property that needs better upkeep. At the main entrance, things started to feel a little chaotic. It was peak check-in time, and the lobby was crowded. The parking staff looked overworked and a bit too serious — one even brushed past me without an apology, which set the wrong tone for a five-star hotel. In contrast, the security personnel who checked our car boot was courteous and empathetic, which I appreciated. Check-in itself was handled by Sahil (hope I got the name right), who was polite and professional. However, our room wasn’t ready even at 3pm, which meant waiting another 20 minutes in the busy lobby. During that time, I noticed that most staff seemed task-focused rather than guest-focused. No interaction in the lobby with the buzzing guests. There was a noticeable lack of warmth and engagement — smiles felt rare. Once we finally got to our room, a damp and musty smell hit us immediately. The entry floor was wet, and while the space itself was functional, it felt dated and tired. The bathroom water temperature fluctuated with sudden bursts of very hot water, which was concerning since we had a little one with us. Room service was inconsistent. On Sunday, delivery was prompt, but on Monday it was nearly impossible to reach anyone. Even before arrival, phone calls to the hotel went unanswered until I sent an email — only then did someone call back. It felt like staffing levels were stretched or motivation was low. The food quality was okay. The sandwich was decent, but the tiramisu (₹550+) was disappointing and didn’t justify the price. Given both the experience and pricing, we chose to dine outside for the rest of our stay. Housekeeping was generally good, but again, the lack of simple warmth — a smile or a greeting — made the service feel 'transactional'. For a property positioned as five-star, the level of customer care needs major improvement. The gym and pool were decent; I used the gym twice during our three-night stay. It’s basic but functional, though I had to ask twice for the AC to be turned on and for water to be provided. The kids’ play area was a nice feature, even though the musty smell lingered. On one morning, while waiting for our car, I observed five staff members supervising a cleaner washing the glass facade at 9:30am — right during a busy period. Instead of helping or again interacting with guests, they were just standing around watching the incredible cleaner as though he was training them to clean. This summed up what I felt throughout: plenty of staff, but little guest engagement. Each time we requested our car, someone would ask if we were “going for breakfast/lunch or dinner.” It took us a few times to realise they were trying to confirm if we were checking out — the phrasing, however, was intrusive and could have been handled better. Check-out was okay but nothing to get excited about even if I shared my thoughts. Overall, this hotel has the infrastructure and potential, but the energy and service standards felt well below what I’ve come to expect from Accor. With stronger leadership and a renewed focus on genuine hospitality, it could be a wonderful destination. For now, though, I wouldn’t return.

Dear Guest , Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Imagicaa Khopoli. We appreciate your observations, as they provide us with valuable insights to enhance our guest experience. We are pleased to hear that you received a warm welcome from our security personnel and that Sahil handled your check-in professionally. However, we sincerely apologize for the delays you experienced, including the condition of your room upon arrival and the inconsistent service in room delivery. Your comments regarding the need for better staff engagement and warmth in our service are noted and will be taken into consideration as we strive to improve. We also acknowledge your concerns regarding the maintenance of the property and will assess the areas you mentioned. Your feedback about the food quality and the gym experience has been duly noted, as well as the observations regarding our check-out process. We are committed to enhancing our service standards and ensuring a more welcoming environment for our guests. Thank you once again for your valuable feedback. Goodbye, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Fantastic service- hot hotel

Note TripAdvisor 3.0/5

Josh C Avis TripAdvisor

I had one night at this hotel on a business trip. The service was outstanding, however, this is generally the case in India. I was greeted kindly by efficient bus staff, and directed to check in. The check in process was a bit long. The woman at check in had many questions about my travel visa, although she couldn’t tell me why it mattered. I asked “would you turn me away if I didn’t have a visa?” She responded “no.” It begs the question why she asked. The room is okay. Like many Indian hotels, it was that “smell of humidity” like you experience at a tropical resort. Perhaps because the AC could not get any lower than 22 degrees. Here’s a tip for hotel: cold AC in rooms helps remove humidity. Otherwise, the room was average. A nice big bed, big pillows a d lots of seating. The couch provided was very comfortable. Indian hotels need to up their toilet game, and this hotel is no different. There are toilets out there that actually flush and don’t require six attempts to “get it all down.” The TV had a remote control, but only controlled the channels. It couldn’t turn off the actual TV, which requires getting up and doing it on the set - annoying when you’re about to fall asleep. Their restaurant, however, was spectacular. The staff were amazing and accommodating. Despite a menu of nearly all plant based foods, they prepared me grilled chicken breast and vegetables to align with my keto diet. My work colleagues all had plenty of local dishes to enjoy, and we happily stayed for over two hours. My only restaurant complaint was the speed of drink service. It took over 15 minutes for our beer to arrive. Finally, the worst part (at least for me as a large, Canadian man) was the stifling heat of the common areas. The foyer, restaurant and gym were at a sauna for me, and I dripped sweat everywhere outside of my modesty cooler room. Still, for the price, I do recommend this hotel.

Dear Guest , Thank you for taking the time to share your experience regarding your recent stay with us. We are pleased to hear that you found our service outstanding and enjoyed the accommodations provided by our restaurant staff. Your commendation for their efforts is greatly appreciated. We acknowledge your feedback regarding the check-in process and the inquiries related to travel visas. While these protocols are in place for compliance purposes, your concerns regarding their necessity have been duly noted. We apologize for the discomfort you experienced due to the room temperature and humidity, as well as the issues with the toilet facilities and television remote. Your comments will be considered as we continuously strive to improve our guest experience. Additionally, we appreciate your feedback about the temperature in the common areas, and we will take your observations into account. Thank you for recommending our hotel despite these challenges. Wishing you all the best in your future travels. Best regards, Anil Chavan General Manager , Novotel Imagicaa Khopoli

Amazing Stay

Note TripAdvisor 5.0/5

Rohan T Avis TripAdvisor

Had an Amazing Stay During my Recent Visit to Novotel Imagica. Have to Say it's a Huge hotel but you no where felt left alone. great personalised Sevice . Affectionate towards Guests . You would be always greeted with their Staff with a Broad smile Right from Security, checkin staff, housekeeping to restaurant team . I had travelled with My wife and 9 year old Son who had his Birthday on 11 th Oct thanks to Staff at checkin counter Aditya and Shreyansh.. We got a real Good room and also a part of their unique service Kid got chance to Cut cake with Imagica characters which sure is quite fun for kids. And have to mention A Special THANKS to Aditya who Guided and helped us throughout our Stay.. Have to Mention Buffet Spread for Breakfast Lunch and Dinner was really Huge with loads of Variety . The special performance of Imagica Characters during Breakfast is Just Icing on Cake for Kids.. Have to Admit the amount of Energy they put in Early in Morning needs a big applause . Swimming Pool was clean . Gym well equipped So Basically Big thumbs up Will Surely visit Again Soon.. Just keep up the Good Work .. Thanks to all

Dear Guest , Thank you for taking the time to share your wonderful experience at Novotel Imagicaa Khopoli. We are delighted to hear that you and your family had an amazing stay and that our personalized service resonated positively with you. It is heartwarming to know that our staff, particularly Aditya and Shreyansh, contributed to making your son's birthday celebration special. We strive to create memorable moments for our guests, especially for children, and it is gratifying to see that our unique offerings, such as the cake-cutting ceremony with Imagica characters, were well-received. We appreciate your kind words about our dining options and the energy of our team during breakfast. Your feedback regarding the swimming pool and gym facilities is also valued, as we continuously aim to maintain high standards for our amenities. We look forward to welcoming you back for another delightful stay in the future. Thank you once again for your support and encouragement. Best regards, Anil Chavan General Manager , Novotel Imagicaa Khopoli

Good 2 nights outing. Close in the vicinity. Staff was courtious too.

Note TripAdvisor 4.0/5

Capt Sudarshan G Avis TripAdvisor

A nice property. Comfortable stay, easily reachable form Mumbai by car. Breakfast was also nice but not very big spread.

Dear Guest , Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay and found our staff courteous. We appreciate your comments regarding the breakfast spread and will consider them for future enhancements. Best regards, Anil Chavan General Manager , Novotel Imagicaa Khopoli

Note Avis clients 2.0/5

Marine H. C. G. M. En couple - Avis confirmés ALL

J'ai réservé une catégorie de chambre balcon qui en fait ... n'est pas balcon. Bien que l'hôtel ai compensé cette déception par un dîner, j'ai toujours en travers de la gorge la façon dont j'ai été traité alors que je suis un client qui paye. A l'hôtel on m'a d'abord dit "c'est comme ça madame " et quand j'ai demandé pour me plaindre j'ai seulement eu un "ok d'accord " et raccrocher. On m'a fait signer un papier pour m'ouvrir la porte du balcon, mais personne n'est venu l'ouvrir pour qu'au final lors du check out on nous dise qu'ils sont ouverts seulement en cas "d'urgence " (faudra m'expliquer en quoi puisque chaque balcon est cadrillé donc personne ne peut évacuer par là....)J'ai ensuite envoyé un email au customer service Accor sur leurs site ... je prend le temps d'écrire un loooong mail pour expliquer que ce qui est inscrit sur LEURS site n'est pas représentatif du produit client et donc, que j'attends qu'il fasse quelque chose et le dernier email reçu ,je le comprends comme "vous avez eu votre dîner, de quoi vous vous plaignez?" J'ai répondu que cela ne répondais pas aux éléments que j'ai soulevé et depuis ... aucune réponse. Cela fait 10 ans que je travaille dans l'hôtellerie et pas un seul moment il ne viendrait à l'idée de clôturer un guest complain par "vous avez eu une compensation maintenant votre retour, on s'assoit dessus". Bref, ne bookez pas la catégorie deluxe balcony... ce n'est pas un balcon et si pour vous votre argent à de la valeur, évitez accor tout simplement, une fois encaissé, ils n'en ont plus rien à faire.

Cher Client, Nous vous remercions d'avoir pris le temps de partager vos préoccupations. Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas répondu à vos attentes, en particulier en ce qui concerne la catégorie de chambre réservée et le traitement de votre plainte. Nous tenons à souligner que votre confort et votre satisfaction sont nos priorités. Nous regrettons que les réponses reçues n'aient pas été à la hauteur de vos attentes, et nous comprenons votre frustration concernant la situation du balcon. Notre équipe s'efforce de respecter les normes de sécurité et d'accessibilité, et nous nous excusons si cela n'a pas été clairement communiqué. Nous apprécions vos retours concernant le service client, et nous en tiendrons compte pour améliorer notre communication à l'avenir. Votre expérience compte pour nous, et nous espérons que vous nous donnerez une autre chance de mieux vous servir. Cordialement, Anil Chavan Directeur Général, Novotel Imagicaa Khopoli

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 416 avis 9.2/10 Site
  • 1 332 avis 7.9/10 Chambre
  • 4 276 avis 9.2/10 Service
  • 20 avis 3.9/10 Internet
  • 2 095 avis 9.2/10 Repas
  • 643 avis 7.7/10 Propreté
  • 537 avis 9.4/10 Petit déjeuner
  • 68 avis 9.6/10 Bar et Boissons

Dispensé par Trustyou

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