Novotel Imagicaa Khopoli 5 étoiles

Note Avis clients (Note ALL) 4.1/5 1 351 avis

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Novotel Imagicaa Khopoli - Image 1
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Novotel Imagicaa Khopoli - Image 4
30/31, Sangdewadi,, off Mumbai-Pune Express Highway, Khopoli- Pali Road, Khalapur, 410203 KHOPOLI, Inde

Description

Les plus de l'hôtel

  • Situé dans l'un des parcs à thème les plus prisés d'Inde : Imagicaa

  • Son accès se fait tout près du parc d'attractions Imagicaa et du parc aquatique de l'Imagicaa.

  • Equipe d'animation et d'activités dédiée

  • Restaurant gastronomique international et bar lounge en interne.

  • Divertissements sur place avec personnages animés dans l'hôtel.

Nos hébergements

Localisation de l'hôtel

Novotel Imagicaa Khopoli

30/31, Sangdewadi,, off Mumbai-Pune Express Highway, Khopoli- Pali Road, Khalapur
410203 KHOPOLI
Inde

GPS:18.767, 73.280667

Téléphone
Fax +91 2192 712 689

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

THE SQUARE

Le menu du Square est créé à partir d'une sélection des meilleurs ingrédients et parfaitement conçu pour satisfaire tous les palais. Nos spécialistes ont choisi les meilleures céréales et malts distillés, en provenance du monde entier.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.1/5  1 351 avis

Note TripAdvisor  4.4/5  1 908 avis

Certificat d'excellence 2024

Disappointing Stay at Novotel Imagicaa Khopoli - Below Expectations for Accor Members

Note TripAdvisor 2.0/5

VidhiD36 Avis TripAdvisor

My partner and I recently stayed at Novotel Imagicaa Khopoli as Accor members, and unfortunately, our experience fell well short of the standards we've come to expect from the Novotel brand. **The Good:** The hotel's location is genuinely spectacular, offering a unique view of the Imagicaa theme park. Watching the rides in action from the property creates an exciting atmosphere, and this remains the highlight of our stay. The check-in process was straightforward and efficient. **The Disappointing Reality:** *Rooms - Claustrophobic and Poorly Maintained:* Our room felt more like a cell than a comfortable retreat. With no balcony access and no windows for ventilation, the space was stuffy and claustrophobic. Cleanliness was subpar, and the room itself was very basic, lacking the comfort one expects from a Novotel property. *Room Service and Amenities - Shockingly Inadequate:* Essential items were missing from our room, including bottled water, slippers, and even towels. The kettle was filthy and unusable, while the hair dryer didn't work at all. These aren't luxury requests but basic hospitality standards that simply weren't met. *Food - Repetitive and Uninspiring:* We opted for the full board meal plan, which proved to be a regrettable decision. The food was disappointingly repetitive, with the same dishes reappearing across different meals under different names. There was minimal variety, and the overall quality didn't justify the meal plan cost. *Service - Indifferent and Unresponsive:* The staff seemed disengaged, with no warm greetings or genuine hospitality. When we raised our concerns with Mr. Kunal and Mr. Jitendra, their response was dismissive, showing little interest in addressing our issues. The checkout process took nearly an hour, adding insult to injury. *False Advertising:* Display boards throughout the hotel advertised various activities, but when we inquired, we were told none were actually happening. This felt misleading and added to our disappointment. *Sleep Disruption:* Loud music blared through the property at 7 AM, abruptly ending any chance of a peaceful morning. This showed complete disregard for guest comfort. **The Accor Member Experience - Non-existent:** Despite informing the staff that we were Accor members, we received no recognition, benefits, or special consideration. Our loyalty to the brand seemed to mean nothing at this property. **Final Verdict:** This was a thoroughly disappointing experience that falls far below Novotel's usual standards. Between the poor room conditions, substandard service, repetitive food, and complete indifference to guest concerns, I cannot recommend this property. The stunning view of Imagicaa simply cannot compensate for such fundamental failures in hospitality. Unless significant improvements are made to service standards, room maintenance, and staff training, I'd suggest looking at alternative accommodations in the area. **Would I return?** No. **Would I recommend?** Only if you're solely interested in the theme park view and have very low expectations for everything else.

Good hotel recommendated for stay

Note TripAdvisor 5.0/5

Flyer06830199051 Avis TripAdvisor

Good hotel Good service given by mangesh palve and kishore patil clean room Good room amenities courteous staff over all Good hotel recommended for stay

Dear Guest , Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated the service provided by our staff, particularly Mangesh Palve and Kishore Patil. Your kind words inspire us to maintain our high standards of cleanliness and hospitality. Goodbye, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Best to get married here

Note TripAdvisor 3.0/5

147eurekai Avis TripAdvisor

Very dismal front desk experiences both at checking and terrible at checkout grumpy staff At checkout staff was best described as stern wanted my credit card first and printed bill later Room allocated was too noisy Suggest when you have wedding parties block business guests in upper floors away from noise Some challenges with food No thank you no feedback about the stay when I asked stapler just abruptly handed it rather than staple it Common sense is not common

Dear Guest , Thank you for your feedback regarding your recent stay at Novotel Imagicaa Khopoli. We sincerely apologize for the experience you had at the front desk during both check-in and check-out. Your comments regarding the demeanor of our staff will be taken into consideration for future training. We regret that the room allocated did not meet your expectations due to noise levels, and we appreciate your suggestion regarding room assignments during wedding events. Additionally, we acknowledge your concerns about food service and staff interactions, and we will address these issues internally to enhance our guest experience. Thank you for your valuable insights. Kind regards, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Needs Stronger Leadership to Match the Accor Brand

Note TripAdvisor 2.0/5

Avster95 Avis TripAdvisor

We arrived at Novotel Khopoli around 3pm on Sunday and were greeted politely by the security guard at the gate. The long driveway created a great first impression, though the metal grates along the way were uneven and clearly in need of maintenance — a small but telling sign of a property that needs better upkeep. At the main entrance, things started to feel a little chaotic. It was peak check-in time, and the lobby was crowded. The parking staff looked overworked and a bit too serious — one even brushed past me without an apology, which set the wrong tone for a five-star hotel. In contrast, the security personnel who checked our car boot was courteous and empathetic, which I appreciated. Check-in itself was handled by Sahil (hope I got the name right), who was polite and professional. However, our room wasn’t ready even at 3pm, which meant waiting another 20 minutes in the busy lobby. During that time, I noticed that most staff seemed task-focused rather than guest-focused. No interaction in the lobby with the buzzing guests. There was a noticeable lack of warmth and engagement — smiles felt rare. Once we finally got to our room, a damp and musty smell hit us immediately. The entry floor was wet, and while the space itself was functional, it felt dated and tired. The bathroom water temperature fluctuated with sudden bursts of very hot water, which was concerning since we had a little one with us. Room service was inconsistent. On Sunday, delivery was prompt, but on Monday it was nearly impossible to reach anyone. Even before arrival, phone calls to the hotel went unanswered until I sent an email — only then did someone call back. It felt like staffing levels were stretched or motivation was low. The food quality was okay. The sandwich was decent, but the tiramisu (₹550+) was disappointing and didn’t justify the price. Given both the experience and pricing, we chose to dine outside for the rest of our stay. Housekeeping was generally good, but again, the lack of simple warmth — a smile or a greeting — made the service feel 'transactional'. For a property positioned as five-star, the level of customer care needs major improvement. The gym and pool were decent; I used the gym twice during our three-night stay. It’s basic but functional, though I had to ask twice for the AC to be turned on and for water to be provided. The kids’ play area was a nice feature, even though the musty smell lingered. On one morning, while waiting for our car, I observed five staff members supervising a cleaner washing the glass facade at 9:30am — right during a busy period. Instead of helping or again interacting with guests, they were just standing around watching the incredible cleaner as though he was training them to clean. This summed up what I felt throughout: plenty of staff, but little guest engagement. Each time we requested our car, someone would ask if we were “going for breakfast/lunch or dinner.” It took us a few times to realise they were trying to confirm if we were checking out — the phrasing, however, was intrusive and could have been handled better. Check-out was okay but nothing to get excited about even if I shared my thoughts. Overall, this hotel has the infrastructure and potential, but the energy and service standards felt well below what I’ve come to expect from Accor. With stronger leadership and a renewed focus on genuine hospitality, it could be a wonderful destination. For now, though, I wouldn’t return.

Dear Guest , Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Imagicaa Khopoli. We appreciate your observations, as they provide us with valuable insights to enhance our guest experience. We are pleased to hear that you received a warm welcome from our security personnel and that Sahil handled your check-in professionally. However, we sincerely apologize for the delays you experienced, including the condition of your room upon arrival and the inconsistent service in room delivery. Your comments regarding the need for better staff engagement and warmth in our service are noted and will be taken into consideration as we strive to improve. We also acknowledge your concerns regarding the maintenance of the property and will assess the areas you mentioned. Your feedback about the food quality and the gym experience has been duly noted, as well as the observations regarding our check-out process. We are committed to enhancing our service standards and ensuring a more welcoming environment for our guests. Thank you once again for your valuable feedback. Goodbye, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Note Avis clients 2.0/5

Marine H. C. G. M. En couple - Avis confirmés ALL

J'ai réservé une catégorie de chambre balcon qui en fait ... n'est pas balcon. Bien que l'hôtel ai compensé cette déception par un dîner, j'ai toujours en travers de la gorge la façon dont j'ai été traité alors que je suis un client qui paye. A l'hôtel on m'a d'abord dit "c'est comme ça madame " et quand j'ai demandé pour me plaindre j'ai seulement eu un "ok d'accord " et raccrocher. On m'a fait signer un papier pour m'ouvrir la porte du balcon, mais personne n'est venu l'ouvrir pour qu'au final lors du check out on nous dise qu'ils sont ouverts seulement en cas "d'urgence " (faudra m'expliquer en quoi puisque chaque balcon est cadrillé donc personne ne peut évacuer par là....)J'ai ensuite envoyé un email au customer service Accor sur leurs site ... je prend le temps d'écrire un loooong mail pour expliquer que ce qui est inscrit sur LEURS site n'est pas représentatif du produit client et donc, que j'attends qu'il fasse quelque chose et le dernier email reçu ,je le comprends comme "vous avez eu votre dîner, de quoi vous vous plaignez?" J'ai répondu que cela ne répondais pas aux éléments que j'ai soulevé et depuis ... aucune réponse. Cela fait 10 ans que je travaille dans l'hôtellerie et pas un seul moment il ne viendrait à l'idée de clôturer un guest complain par "vous avez eu une compensation maintenant votre retour, on s'assoit dessus". Bref, ne bookez pas la catégorie deluxe balcony... ce n'est pas un balcon et si pour vous votre argent à de la valeur, évitez accor tout simplement, une fois encaissé, ils n'en ont plus rien à faire.

Cher Client, Nous vous remercions d'avoir pris le temps de partager vos préoccupations. Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas répondu à vos attentes, en particulier en ce qui concerne la catégorie de chambre réservée et le traitement de votre plainte. Nous tenons à souligner que votre confort et votre satisfaction sont nos priorités. Nous regrettons que les réponses reçues n'aient pas été à la hauteur de vos attentes, et nous comprenons votre frustration concernant la situation du balcon. Notre équipe s'efforce de respecter les normes de sécurité et d'accessibilité, et nous nous excusons si cela n'a pas été clairement communiqué. Nous apprécions vos retours concernant le service client, et nous en tiendrons compte pour améliorer notre communication à l'avenir. Votre expérience compte pour nous, et nous espérons que vous nous donnerez une autre chance de mieux vous servir. Cordialement, Anil Chavan Directeur Général, Novotel Imagicaa Khopoli

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 404 avis 8.9/10 Site
  • 1 280 avis 7.8/10 Chambre
  • 4 124 avis 9.1/10 Service
  • 20 avis 4.5/10 Internet
  • 2 027 avis 9.2/10 Repas
  • 620 avis 7.6/10 Propreté
  • 524 avis 9.2/10 Petit déjeuner
  • 66 avis 9.5/10 Bar et Boissons

Dispensé par Trustyou

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