ibis Styles Batam Nagoya

I have been staying at lot in this hotel before covid but now they need maintenance and need to add staff too , also hotel towel , bed sheet and etc need to washed … breakfast menu has been cut down and coffee machine has been removed… The hotel is not running as per Accor Hotel standard

I would recommend the hotel anyone if the receptionist different person. I encounter maybe the worst receptionist from accor hotel called Nathan very rude and arrogant. This receptionist simply shown no respect to accor member even though my membership status platinum. The attitute is just not acceptable and such a shame this guy represent accor which could damage accor hotel image.

Cleanliness is a far cry from what it used to be prior to Covid. We had two rooms and both rooms had dirty pillow cases, bed sheets and towels. Very sad given how the hotel was good with reasonable pricing. Also no welcome drink even as an ALL Diamond though there was a simple cake in one of the rooms.

supposed to be a good hotel but my room wasn't that clean when i visit - ripped bedsheet - no towel when i want to take a shower around 9pm. - hair, dust and spider web around the corner of the room - stain on the toilet cover ewwww... - 2nd floor room close to the elevator are super noisy in the morning - a bit far from the city center + it looks better than average 3 star hotel + decent swimming room + spacious room + toilet were actually decent + refill water bottle instead of plastic + interesting decoration inside the room + fast response from the engineering and housekeeping when i complained + fast early check in as an accor all member supposed to have another night here in 4 days. but asked for a guarantee from the receptionist. the cleanliness of the room depends on the previous guest and i don't need to stay there if i doubt their hotel. yeah give me a break. so never mind, it's better to find somewhere else. even my experience with several ibis budget are cleaner than this i spent 3 nights in ibis style McPherson singapore and ibis novena, i got way better treatment than this. Accor needs to have another hotel in batam.

Location is not in prime area need to take taxi or grab to shopping area or for dinning. No juices during breakfast, but room is OK and clean. I stay at this hotel everytime I come to Batam because this is the only Accor hotel in Batam