ibis Styles Batam Nagoya bintang 3

Catatan Tripadvisor 4.0/5 273 ulasan

Jaminan Harga
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ibis Styles Batam Nagoya - Image 1
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Jl Yos Sudarso Bengkong Laut, Batam Kepulauan Riau, 29458 BATAM, Indonesia

Deskripsi

Keistimewaan hotel

  • Web corner and free WIFI throughout the hotel

Akomodasi kami

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Lokasi hotel

ibis Styles Batam Nagoya

Jl Yos Sudarso Bengkong Laut, Batam Kepulauan Riau
29458 BATAM
Indonesia

GPS:1.153341, 104.021147

Telepon
Fax +62 778 5707001

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

STREATS

Nikmati sarapan, makan siang, dan makan malam di Restoran STREATS kami dengan beragam hidangan internasional dan hidangan lokal.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat TripAdvisor  4.0/5  273 ulasan

Weekend Get Away

Catatan Tripadvisor 5.0/5

Anthony H Solo travel - Ulasan TripAdvisor tersertifikasi

The Staff are warm and friendly. For a quiet getaway, Ibis Style Nagoya is the perfect place. It's situated away from the shopping and tourist area but conveniently located to Grab to the major shopping malls (between 5-10 mins away) from the hotel. I gave an average for Location for those who like staying near the main malls. My only complain would be the refrigerator, it's not even cold. Been staying there for 3 visits and seems all the rooms fridge are the same. Apart from this, the Hotel is recommended if you want a nice quiet stay.

Dear Mr.Anthony We very much appreciate your comments regarding your stay at the Ibis Styles Batam Nagoya. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Bad experience in Ibis Style Batam Nagoya

Catatan Tripadvisor 1.0/5

Joey Y Ulasan TripAdvisor tersertifikasi

Overall is a bad experience. Housekeeping is not done thoroughly, there was a bunch of hair in the shower room, fridge not working, bed sheet have stains and black dirts, a chocolate cake was meant for another guest and requested housekeeping to take it away once we checked in, few hours went by, nobody remove it away after 2 following up calls to the reception. Left the cake outside and went out 11am next day, cake was still sitting right beside our door. Horrible service. Mosquito was in the room and i was bitten by mosquitoes after my shower and before my sleep. Twin bed was separated after housekeeping when we have requested them to join the bed and they have join the bed. Queen bed wasn't available is fine but separating the bed again after housekeeping is really a hassle again to call up housekeeping so we did ourselves. Replacing of refrigerator was so long, took about almost 2 hours to do it. I have never experience and expected this kind of bad service from a 3 star hotel. Oh lastly, asked them to vacuum the floor but they don have a vacuum, only mop so they mop the floor without entering into the shower with a bunch of hairs, so we end up clearing the hair ourselves using the shower head-.-

Dear Joeyy97, Thank you very much for taking the time to review your recent stay at Ibis Styles Batam Nagoya and we are very sorry to hear that your stay did not exceed your expectations. My team and I are constantly improving services and facilities, and we will for sure review why the standards were not met during your stay. We have also taken serious action towards our front office team related to their daily duty. As what you have mentioned, we are taking this feedback seriously with various action plan such as Brand Training / Service training - in hope that we will always manage to deliver a good service towards our Loyal member and allow them to always Feel Welcome. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Pleasant Stay @ ibis Styles Batam Nagoya

Catatan Tripadvisor 4.0/5

ehsw2023 Ulasan TripAdvisor tersertifikasi

The room was cozy and spacious, and I appreciated the cleanliness of both the room and bathroom. While the breakfast buffet was decent, it could be improved with a wider selection. Overall, a solid choice for the price, but not without some minor flaws.

Dear Ehsw2023 We are absolutely delighted that you enjoyed your experience at ibis Styles Batam Nagoya and found your stay with us valuable.  In ibis Styles , guest satisfaction has always become our priority. Thank you very much for sharing your experience. Appreciate your time to providing us this review of your experience and for highlighting the areas that made your stay enjoyable. We are also looking forward to welcome you back for another great stay with us Sincerely Management

A Stylish Hotel Marred by Service Issues

Catatan Tripadvisor 3.0/5

Dian H Ulasan TripAdvisor tersertifikasi

My husband and I spent one night at this hotel in May. The room was undeniably stylish, and the bed was very comfortable. However, our stay was disrupted by a faulty air conditioning unit that would turn on and off every 10 minutes without effectively cooling the room. We reported this to reception, and an engineering technician was sent to address the issue. He claimed the AC was working and that he would monitor the central system to ensure it functioned properly. Yet, the AC turned off again just 10 minutes later. We reported the problem to reception once more and requested a room change. The receptionist asked us to wait while they investigated the central AC, but we insisted on a room change, doubting a swift resolution. After some persistence, we were finally moved to a new room, allowing us to get the rest we needed before our early morning flight. The receptionist, in particular, could benefit from more warmth and attentiveness. As hospitality professionals, we should always acknowledge guests promptly. Unfortunately, she seemed too engrossed in her work to greet us properly. Our experience at the Fullmoon restaurant was mixed. The staff were friendly, but no one came to check on our meal. In fact, our plates sat untouched for an hour after we finished eating, forcing us to stack them on a nearby bench to clear the table ourselves. The next morning, I called housekeeping to request an iron. After waiting 15 minutes, I followed up on my request. Despite this, we didn't receive the iron until we were already leaving the room - a full 45 minutes after the initial request. This hotel has potential with its modern rooms, but service issues need to be addressed for guests to feel truly welcome and cared for.

Dear Dia1717 First of all, please allow us to express our sincerest apologies. We are really sorry that your experience did not meet your expectations and for sure it is not tolerable since it was not based on our standard of service. We have noted and shared your message to our team for our improvement and in order to take the appropriate measures to address the problem and prevent future occurrence. We have taken some serious actions to make sure that this matter will not happen again in the future. We appreciate your sharing your concerns, and it is our hope that you and your family will give us the opportunity to better serve you in the near future Sincerely, Management

VERY TERRIBLE FIRST EXPERIENCE

Catatan Tripadvisor 1.0/5

Roam762685 Bisnis - Ulasan TripAdvisor tersertifikasi

This is my first time stay at Ibis Styles Hotel and was so terrible. I come with my husband for our businnes trip and before come to hotel I have been call hotel to ensure room available with king size and dealing for price. We arrived at hotel around 01.30 am and feel tired . My husband doing registration and guess what happen ? Reception told that we can not pay by credit card or debot card , only cash . Oh God , this is 2024 come on , I don't know why but I'm hotelier also , I work at International Chain Hotel but this is my first time that can not pay by card cause reception still didn't doing running system . It's very terrible cause my husband need to reach out ATM Center to get a cash and I must wait in the lobby without any good gesture from reception. Entering room 351 , I can not imagine I found hair side of wash basin when I want to wash my hand and kettle was very dirty I can not make a hot water with that condition . When I take a shower , oh gosh I found 1 of bath towel is not properly to set up I have plan to stay 2 night . I hope there is magic can change my mood to stay longer Please if you have Duty Manager , I really talk to him/her Thank you Devi

Dear Ms.Devi, First of all, please allow us to express our sincerest apologies. We are really sorry that your experience did not meet your expectations and for sure it is not tolerable since it was not based on our standard of service. We have noted and shared your message to our team for our improvement and in order to take the appropriate measures to address the problem and prevent future occurrence. We have taken some serious actions to make sure that this matter will not happen again in the future. We appreciate your sharing your concerns, and it is our hope that you and your family will give us the opportunity to better serve you in the near future Sincerely, Management

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 126 ulasan 6.5/10 Lokasi
  • 437 ulasan 6.6/10 Kamar
  • 293 ulasan 7.1/10 Pelayanan
  • 21 ulasan 4.7/10 Internet
  • 267 ulasan 5.4/10 Kebersihan
  • 190 ulasan 5.3/10 Sarapan
  • 100 ulasan 8.3/10 Suasana
  • 56 ulasan 3.6/10 Kolam

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