Grand Mercure Singapore Roxy bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 5.526 ulasan

Jaminan Harga
Terbaik
Grand Mercure Singapore Roxy - Image 1
Grand Mercure Singapore Roxy - Image 2
Grand Mercure Singapore Roxy - Image 3
Grand Mercure Singapore Roxy - Image 4
50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPURA, Singapura

Deskripsi

Keistimewaan hotel

  • 1 menit ke Stasiun MRT Marine Parade rute langsung ke Gardens by the Bay, Orchard, dan lainnya

  • 576 kamar tamu yang besar, mulai dari 32 m²

  • Kolam renang luar-ruang

  • Gerai F&B pemenang penghargaan

  • WiFi gratis dan gym dengan peralatan lengkap

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Lokasi hotel

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPURA
Singapura

GPS:1.303559, 103.904625

Telepon
Fax +65 6344 8010

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  5.526 ulasan

Peringkat TripAdvisor  4.0/5  5.724 ulasan

[Grand Mercure Singapore Roxy] Very Fantastic Service Staffs and Very Fantastic Service Mind

Catatan Tripadvisor 5.0/5

Akkapolk01 Ulasan TripAdvisor tersertifikasi

Dear Team, This is Akkapol Kinbuangam and Ms. Kessaraporn Maranetara (My wife, email: kessaraporn.mar@gmail.com, Accor Gold). We travelled to Singapore on 19 to 28 Sep 2024. We stayed at Grand Mercure Singapore Roxy on 19 to 22 Sep 2024 and we would like to thank you to Service Staffs in Lobby: 1. Ms. Yu (Receptionist) - very fantastic - she help us to correct payment and we got refund. Thank you so much.

A disheartening experience

Catatan Tripadvisor 2.0/5

Susy H Ulasan TripAdvisor tersertifikasi

I am dismayed that I have been forced to see the manager on two occasions and emailed the CEO of Accor Hotels. The CEO incidentally has NOT responded in any form which has further disheartened my soul. I am a lone female traveller in Singapore on business and staying in this hotel for 30 days. My work days are long and by the time I am free to go to eat it will be around 9pm. The choices of dining in the hotel are not good and on my first night it was virtually impossible to eat in . The main restaurant is booked for the entire week and cannot take me. Furthermore it will cost 70 Singapore dollars since it is an “eat all you can”menu - way too much for myself and many women I’d guess . The Breeze bar has a very limited menu and the Divine coffee shop likewise is mainly sandwiches. As I am being forced to walk a distance out to get food in a mall arrived at through a large underpass (and I’m on my own in an unknown country) I asked whether the manager would make an exception and allow me to use the executive lounge. I was categorically told NO- I do not have sufficient points. He was not prepared to think outside of the box. Other business colleagues will be coming regularly for up to 6 weekly stints. Very shortsighted of the manager in the circumstances. As things are I should like to add that my room is faded, in need of an update and one very large bathroom light was not working requiring a call to maintenance. This is purportedly a 4 Star hotel. If that is the case-ACCOR pull your socks up. NB I very seldom write a bad review unless it IS bad. I’m saddened to do so. SH

Housekeeping

Catatan tamu Avis 3.0/5

Sonny P. Bisnis - Ulasan terverifikasi ALL

Fungsi housekeeping yang tidak berjalan, kamar tidak dibersihkan pada saat saya kembali ke room 1231 tgl. 11 Oktober 2024 sekitar jam 15.00. Beberapa kali menghubungi housekeeping di dial no.2 tetapi tidak ada respon.

Dear Sonny P., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Horrible customer Service especially front desk

Catatan Tripadvisor 1.0/5

Ambassador706227 Ulasan TripAdvisor tersertifikasi

It was horrible experience, and it make me angry and remind this terrible customer service whenever they send promotion email to my email account. I had during my recent stay at the Grand Mercure Roxy Singapore from September 10th to 12th, 2024. I had booked two rooms under the same name and made a special request over the phone for the rooms to be on the same floor if possible next door, as I was traveling with an elderly group, including two individuals in their 80s, one of whom has a disability. - They allocated rooms on the 7th and 8th floors, even end of corridor far from elevator which caused significant inconvenience for us. - No complimentary water bottles in the rooms, citing environmental protection. However, you have to buy for in Hot Singapore weather - The extra bed that was provided was in poor condition - Despite having no service charge listed at the time of booking, I was suddenly charged a 10% service charge. - When I questioned this, I was told it was part of the "Tax," and mandatory. - What was more insulting was the staff's attitude. Instead of addressing my concerns, they tried to "educate" me, stating that this 10% charge is standard across all hotels in Singapore, - Even manager told me it was my responsibility to check the Terms and Conditions in the email link they had sent. (there are no T&C in booking email Do not stay this hotel!!!!!

Enjoyable Dinner!

Catatan Tripadvisor 5.0/5

Journey42238209859 Keluarga - Ulasan TripAdvisor tersertifikasi

We would like to thank Matt Zul, Alvin, Jonathan and Susan for their seamless team work, great personality and efficiency. We had an enjoyable evening with great food, most importantly great service, clean and comfortable environment to dine in. Kudos to the team!

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.635 ulasan 9.4/10 Lokasi
  • 2.297 ulasan 6.9/10 Kamar
  • 2.416 ulasan 8.9/10 Pelayanan
  • 94 ulasan 4/10 Internet
  • 936 ulasan 7.1/10 Kebersihan
  • 670 ulasan 5.8/10 Fasilitas
  • 616 ulasan 7.3/10 Sarapan
  • 598 ulasan 5.3/10 Suasana

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Semua hotel kami di Singapura

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.