Mercure Hotel Wiesbaden City 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 1.603 görüş

Mercure Hotel Wiesbaden City - Image 1
Mercure Hotel Wiesbaden City - Image 2
Mercure Hotel Wiesbaden City - Image 3
Mercure Hotel Wiesbaden City - Image 4

Açıklama

Otel ekstraları

  • Havuz, sauna ve fitness ekipmanları bulunan wellness alanı (ücretsiz)

  • Otel merkezdedir. Alışveriş merkezi ve ilgi çekici noktalar yakındır.

  • İki adet tek kişilik yataklı odalarda iki adet1,4 m genişliğinde tek kişilik yatak bulunur

  • Bağlantılı kapıları bulunan odalar istek üzerine sunulur

  • Otelin altında iki şarj istasyonu bulunan otopark

Konaklama olanaklarımız

Otelin konumu

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Almanya

GPS:50.078563, 8.242863

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

LILI RESTAURANT & LOUNGE

Sözleşmeye bağlı olmayan fotoğraf

İştahınız yerinde olsun ve yanınızda sıkı dostlarınız olsun yeter. Bistromuzda saat 12:00'den 22:00'a kadar sıcak ve soğuk atıştırmalıklar ve lezzetli hafif yemekler servis edilir. Ayrıca, şarap listemizde Rheingau şarabı seçeneklerimiz bulunur.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  1.603 görüş

TripAdvisor Derecesi  4.0/5  755 görüş

Avis müşterileri puanı 2.5/5

Anonim İş - ALL için doğrulanmış yorumlar

İyi konum fakat önceden terlik istediğimizde odamıza yollanıyordu artık o hizmet yok. Sabah kahvaltısında omlet yok dediler sonra yan masamdaki kişilere omlet geldi. Hani yoktu? Buna ek olarak check in çok uzun sürüyor ve personel depozito alırken hata yapıp iki üç kere para çekiyorlar. Ve çok kabalar.

Average

Tripadvisor puanı 3.0/5

bunnybabePisa TripAdvisor onaylı yorum

For a four star hotel the rooms are in dire need of a refurbishment, very dated and dark, bathrooms are very small. Housekeeping comes in to clean every other day which to be honest is unacceptable. The main lobby and bar area are nice . Breakfast is good, quite a lot of variety to choose from. Location is good.

Dear Guest, Thank you for taking the time to share your feedback with us. We regret to hear that you were not satisfied with the condition of the rooms. We are aware that some rooms are in need of renovation, and we had planned to carry out these renovations in 2020 due to the pandemic. Our cleaning service is carried out every two days for environmental reasons. Of course, additional cleanings are available upon request. We are pleased to hear that you appreciated the rich breakfast and our central location. We would be delighted to welcome you back as a guest at Mercure Hotel Wiesbaden City in the future, so you can experience our usual service. Best regards, Saskia, Guest Service Team

Avis müşterileri puanı 2.5/5

Alper D. Aileler - ALL için doğrulanmış yorumlar

Kahvaltı güzeldi ama oda beklentimizi karşılamadı. Koltuklar yırtık, banyo vasat, sabun yoktu ve oda küf kokuyordu. Oda verilmeden önce fiziki eksikleri düzeltmeniz gerekirdi ya da başka oda vermeniz gerekirdi. Teşekkürler

Dear Alper, Thank you for taking the time to share your feedback. We are sorry to hear that your room did not meet your expectations. We are currently aware of the shortcomings in some of the rooms and are planning renovations. We sincerely apologize for the inconvenience. We hope you will give us another opportunity in the future to convince you of our service. Best regards, Saskia, Guest Service Team

Can’t accept behaving like this…

Tripadvisor puanı 1.0/5

Quest59231948277 İş - TripAdvisor onaylı yorum

Nothing to complain about the room but I’m really disappointed with the staff. I arrived late for breakfast because I awoke late, I asked if I could have some coffee, a lady said I could have it. Then I took a coffee and a pastry and the staff interrupted me repeating that breakfast time was over… they could me let me finish in few minutes but they were unreasonable ant totally unfair to me. In my opinion unacceptable behaving and enough to don’t recommend this place.

Dear Paride, Thank you for taking the time to share your experiences. We are sincerely sorry to hear that your breakfast experience did not meet your expectations. Please accept our apologies for the misunderstanding regarding the breakfast time. Our breakfast service ends at a specified time to ensure that all guests can enjoy our service equally. Nevertheless, we deeply regret that you felt treated inappropriately. We place great importance on respectful interaction with our guests and will use your feedback to further improve our service quality. It is unfortunate to hear that this has impacted your stay. We hope you will give us the opportunity to regain your trust and to convince you of our service in the future. Best regards, Saskia, Guest Service Team

Neecure in Wiesbaden

Tripadvisor puanı 2.0/5

Philippe H TripAdvisor onaylı yorum

How to begin. Big hotel with no customer service and with an attitude. Room not cleaned only every other day and if one want to have it cleaned, they charge 20 euros. Didn't use the parking but looks expensive. Also, if you want to use extra facilities such as the pool, it's another charge. The hotel is needed of serious renovation. Carpet in hallways have seen better days and the smell is quite bad. The room are spacious but the tired furniture and bathroom are not helping. Of course, the carpet in the room is filfith so wear shoes. The only positive point is the breakfast. It's good. If I would come back to Wiesbaden, I shall stay somewhere else. Nickels and dimes in this place.

Dear Philippe, We thank you for your feedback and deeply regret that your stay with us did not meet your expectations. We apologize for the inconvenience with the room cleaning and understand your frustration regarding the additional costs for the cleaning service. Our cleaning service every two days is part of our environmental program to conserve resources. The prices of our underground parking garage are based on the surrounding parking facilities in downtown Wiesbaden. Are you already a member of the Accor Hotels loyalty program "All"? As an All member, you enjoy various benefits, including a reduced daily rate for using the underground parking at our hotel. Simply speak to our staff about it during your next stay! We are aware of the current condition of some rooms and bathrooms. Following the successful renovation of our ground floor in 2018, with a total investment of around €7.5 million, we had planned to renovate the rooms in 2020. Due to the pandemic, the renovation has unfortunately been postponed. Currently, we are in discussions with construction firms to start the room renovation next year. We would be delighted to welcome you back to our hotel. Best regards, Saskia, Guest Service Team

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 683 görüş 8.8/10 Konum
  • 1.035 görüş 5.7/10 Oda
  • 873 görüş 8.2/10 Hizmet
  • 16 görüş 6.6/10 Wifi
  • 561 görüş 8.5/10 Kahvaltı
  • 466 görüş 6.4/10 Konfor
  • 378 görüş 5.4/10 Hijyen
  • 188 görüş 3.5/10 Fiyatının Karşılığı

Hizmet sağlayıcı Trustyou

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