里尔中心 Maison Louise 翰悦阁酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,096 评论

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里尔中心 Maison Louise 翰悦阁酒店 - Image 1
里尔中心 Maison Louise 翰悦阁酒店 - Image 2
里尔中心 Maison Louise 翰悦阁酒店 - Image 3
里尔中心 Maison Louise 翰悦阁酒店 - Image 4
36 rue de Gand, 59800 里尔, 法国

描述

酒店其他优惠

  • 位于里尔历史悠久的市中心黄金地段：里尔老城

  • 带电动汽车充电桩的私人车库：1 个特斯拉充电桩，1 个所有电动车辆充电桩

  • 家庭房

  • 设有露台休闲区

  • Delicious breakfast with local flavours.

我们的客房

酒店位置

里尔中心 Maison Louise 翰悦阁酒店

36 rue de Gand
59800 里尔
法国

GPS:50.642154, 3.066093

电话
传真 +33 3 59 57 47 99

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

Bar de l'hôtel

27 号露台是里尔老城里一个休闲放松的户外空间，您可以在这里享用上好的当地啤酒或葡萄酒和可口的拼盘美食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,096 评论

TripAdvisor 评级  3.8/5  711 评论

A series of unfortunate events

Tripadvisor 评级 2.0/5

Davesoa 经 TripAdvisor 认证的评论

We stayed for one night in September. I chose this hotel for its central location, its four star rating and secure parking. Positive Aspects Location: Convenient walking distance to attractions and restaurants. Room: Comfortable bed, quiet at night. Parking: Secure underground car park available. Issues Encountered Our room had litter on the floor and a very wobbly, unusable table—surprisingly overlooked by housekeeping. I reported this at reception and it was promptly fixed when we were out. More seriously, the shower only produced either cold water or a trickle of hot water, making it impossible to take a proper shower. The hand basin also had very poor hot water flow and made washing in hot water almost impossible. Communication with Management I emailed the manager, Dao Zoric, and his assistant twice late in the afternoon regarding these issues and, in the second email, requested a partial refund given that this did not reflect a four star experience and did not fulfil the description of the room facilities. I did not receive a response. I again reported the water flow issues to reception before breakfast, The staff member at reception staff was understanding and came with me back to the room to see for themselves the problem before I checked out. Further emails have been exchanged, though the manager has since declined any goodwill gesture and threatened that my negative review might result in a future booking ban. This is a very odd position to take given I am offering an opinion based on my experience. After the series of unfortunate events during my stay this is an empty threat as I would not, of course, wish to stay here again. Summary While the hotel had some positive features, the attention to housekeeping and hot water issues significantly impacted our stay. There were other minor problems that cropped up that did not enhance the experience. The manager's dismissive response compounded the frustration.

Dear Mr. Watts, As we discussed on multiple occasions, solutions were offered to you upon your arrival, including relocation to another room as well as an upgrade. This solution, which could have addressed all of the issues you encountered, was unfortunately directly declined by you. Our team acted promptly to resolve your concerns. To remind you, you arrived at the hotel at 14:46, reported your issue to the reception, and the problem was promptly addressed. Then you emailed me at 17:15 to file a complaint about an issue that had already been resolved and alternatives that had been proposed but rejected. Unfortunately, our hotel does not operate under commercial threats, and we have full confidence in our teams to resolve any issues, as they are available 24/7. Furthermore, it is important to note that you reported the water issue on Monday, two days after your departure. A technical intervention could have been proposed, or alternative accommodation could have been arranged if you had reported it during your stay. For reference, here is your initial feedback verbatim, dated Friday, September 19th at 17:15: "Feedback I booked a one night stay, Friday 19th September. I was very disappointed, on entering the allocated room (107) to find a piece of litter on the floor and the small table in the room so poorly assembled it was unusable. There is no way your housekeeping team could have not noticed this. This is not the attention to detail I expect from this level of hotel. A member of staff at reception fixed the problem whilst I walked around the city during the afternoon. I will, naturally, leave a review in the appropriate place reflecting my experience." It seems that you were more focused on the potential threat of leaving a review rather than enjoying your stay at our establishment. You could have also requested a refund, which would have been approved given the circumstances, and found alternative accommodation. However, you chose to remain at our hotel and enjoy your night before resorting to further commercial threats. Given all these factors, we have decided not to welcome you back to our hotel in the future, to avoid any further inconvenience. Kind regards Dao ZORIC - Front Office Manager

Animals friendly decision, shouldn't affect me..

Tripadvisor 评级 2.0/5

alterego69vl 经 TripAdvisor 认证的评论

4 stars hotel ?? Where did it get it? During the WW2? Rooms to small. Toilet big enough to have air to breath and far away from the sink on the bathroom to wash your hands. Corridors not so clean.. Room furniture good as a 1 star hotel in Germany. The hotel accept animals but that means when you eat you breakfast you can find the dog tail in your coffee mug...the hotel accepts the animals, but that doesn't mean the guests should suffer from that.. What if I'm allergic from the animals? Someone want to bring them in hotel far enough, but not where other people stay or eat.. Hotel accepts them, but that doesn't mean they can slip in my room. . There are some positive points as well.. Nice staff,. Good breakfast..great location.

Dear Tonino, We are sorry to hear that the services offered by our pet-friendly establishment have had an impact on your stay with us. Our establishment is currently renovating all of its rooms and common areas in order to improve the comfort of our guests. As a Green Key hotel, we don't advocate waste, and some of our amenities are available directly from reception on request, as in most Green Key hotels. We fully comply with Mercure criteria, whether in Germany or anywhere else in the world, and offer the same hospitality products. Pets are allowed in the hotel's public areas, but under no circumstances do pets interfere with breakfast meals, and our staff are happy to point this out to their owners. All our rooms are cleaned and disinfected on a daily basis so as not to affect other guests. Kind regards, Dao ZORIC - Front Office Manager

Great location and decent hotel

Tripadvisor 评级 5.0/5

Colettegf 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed during the Olympics so it was expensive. But our room was brilliant - massive for the 3 of us. Location is great and easily walkable to the metro and main square. Lots of restaurants, bars and cafes nearby. Staff brilliant, so friendly. Parking secure and reasonably priced

Thank you so much for your review! We're delighted to hear that you enjoyed your stay, especially the spacious room and our central location. It's great to know our team helped make your experience a pleasant one with their friendly service. We hope to welcome you back on your next visit, whether for another big event or a more relaxed stay. Thanks again for choosing us and for your kind words! Best regards, Orlane Reception team

Does what you need it to do but shouldn’t be 4*

Tripadvisor 评级 2.0/5

Tourist54170155676 家庭住宿 - 经 TripAdvisor 认证的评论

Surprised that this hotel has 4 stars. Our bathroom smelt very bad like sewage. We had two rooms and we could not close the bathroom doors in both which was pretty poor. The beds were fine and the rooms were small. All in all the room was quite outdated and the furniture a bit weird we had a table with wheels placed randomly on the room which took up lots of space.

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We take your concerns about the bathroom smell, the issues with the doors, and the outdated room furnishings very seriously. We appreciate your comments about the beds and the size of the rooms, and we will use your input to make improvements. We strive to provide a comfortable and enjoyable stay for all our guests and hope you might consider staying with us again in the future to experience the enhancements we are planning. Best regards Sarah

Very good stay

Tripadvisor 评级 4.0/5

ariel857 经 TripAdvisor 认证的评论

The outstanding features include private parking, a good location, and a devoted team. The area is very quiet though centrally located. The breakfast is good and diverse though veggies are missing. Ours was a family room on two floors - the first was a sitting area and a restroom, and the second was a bedroom and a bathroom. This is what makes the split layout problematic - after using the restroom, one should ascend to the second floor to wash hands, or if one wishes to visit a bathroom during the night, he has to descend and then go back up, which makes it potentially dangerous on a staircase when sleepy. Other than that, it was a very good stay.

Hello, thank you for your detailed feedback! We're delighted to hear that you enjoyed our private parking, convenient location, and dedicated team. We appreciate your comments about the quiet and central area, as well as the good and diverse breakfast. We'll certainly look into adding more vegetables to our breakfast options. Regarding the split layout of the family room, we understand the inconvenience it may cause and will consider this in our future room designs. Your safety and comfort are important to us. We're glad to know that overall, you had a very good stay, and we hope to welcome you back again soon!

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其他网络用户评价我们的酒店

  • 432 评论 9/10 位置
  • 553 评论 5.4/10 房间
  • 508 评论 9.2/10 服务
  • 5 评论 5.9/10 上网
  • 322 评论 4.9/10 舒适度
  • 264 评论 8.4/10 早餐
  • 144 评论 6.2/10 清洁度
  • 53 评论 3.6/10 性价比

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