里尔中心大广场诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 1,138 评论

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里尔中心大广场诺富特酒店 - Image 1
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116 rue de l'Hopital Militaire, 59000 里尔, 法国

描述

酒店其他优惠

  • 位于里尔老城和大广场之间

  • 有 4 间会议室供您举办会议和研讨会使用

  • 宽敞安静的家庭房

  • 餐厅、酒吧和露台

  • 酒店附近有 Nouveau Siècle 公共停车场。

我们的客房

酒店位置

里尔中心大广场诺富特酒店

116 rue de l'Hopital Militaire
59000 里尔
法国

GPS:50.637001, 3.058622

电话
传真 +33 3 28 38 53 54

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

NOVOTEL CAFE

我们将随时满足您的任何要求。 请尽情享用简单、可口、健康、营养平衡的美食。 然后可以到餐厅、酒吧、阳台或您的房间稍作休息。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  1,138 评论

TripAdvisor 评级  3.9/5  1,309 评论

Definitely not a 4 star hotel, but good location

Tripadvisor 评级 2.0/5

Jonathan S 经 TripAdvisor 认证的评论

We booked for a family of 3, upon arrival and check in, the extra bed wasn’t made - the lady at reception then came to make the 3rd bed. Handed us some extra towels which we filthy, so had to then change these too. Room is very dated, and generally in need of some upkeep (stained bath/sink, poor tiling, chipboard wallpaper. Not what is expected of Novotel having stayed at a few before, this was disappointing. Good location for city though, but car park is a good 5 min walk away which is something to be aware of if you have luggage to move.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie-Ange S. Responsable Reception

Good value

Tripadvisor 评级 5.0/5

Richard H Friends getaway - 经 TripAdvisor 认证的评论

Centrally located hotel. Clean rooms and friendly staff. The breakfast buffet was well laid out with plenty of choice. We did not eat in the hotel in the evenings but there is a bar.

Four star hotel big question mark!

Tripadvisor 评级 3.0/5

Paradise10592331276 家庭住宿 - 经 TripAdvisor 认证的评论

Cheaper but substandard. Staff & location get a big thumbs up 👍 Dog friendly 👍 Dated hotel Toilet extremely small separate to bath Toiletries hardly any No mini bar No water in the room Breakfast substandard - everyday exactly the same Plates - some were not even washed, big question mark on hygiene Paid Parking near by

Thank you very much for sharing your feedback. We’re pleased to hear you appreciated the friendly staff, convenient location, and our dog-friendly policy—that really means a lot to us. 🐾 Regarding your comments, we would like to clarify a few points to provide better context: - Our Hotel Standards: We are indeed a standard Novotel, and all our rooms are designed and furnished according to the brand’s uniform specifications. While styles may vary slightly from location to location, room configuration—such as separate toilet and bathroom—is part of our typical layout. - Toiletries & Mini Bar: In line with current Novotel standards and environmental guidelines, we now offer streamlined amenities. Our reception is always happy to provide additional toiletries upon request. - Water Access: Due to environmental regulations, we no longer provide plastic bottled water in the rooms. However, a filtered water fountain is freely available to guests, and glass bottles are also accessible at the bar for your convenience. 💧 - Breakfast Buffet: The breakfast offering is designed as a consistent buffet experience, which some guests may not be familiar with. We always aim to provide a wide selection of fresh, balanced items. That said, we regret if it did not meet your expectations and appreciate your note. - Hygiene & Dishes: Cleanliness is a top priority. We take this kind of feedback seriously and have shared your comment with our housekeeping team to ensure proper follow-up. - Toilet Size: We understand perceptions of space may vary, but our toilet dimensions meet standard Novotel specifications. Thank you again for your comments—they help us continue to improve. We hope to have the chance to welcome you again and offer an even better stay. Have a good day, Marie-Ange S.

Lack of air con in heatwave spoiled our stay

Tripadvisor 评级 2.0/5

Smith1959 经 TripAdvisor 认证的评论

My wife & I stayed at this hotel for three nights, Monday 23 - Wednesday 25 June. On its website the hotel states it is ‘Air conditionné’. This is something very important to me, whatever the time of year, given how hot hotel rooms usually get even in winter. As our luck would have it, we arrived during a heatwave. I tried the AC on night 1 & cold air did not emerge. I enquired & was informed that the hotel had been caught out by the heat wave & was, in effect, still on winter setting! That a hotel would seek to prevent guests from cooling their rooms at any time of the year, let alone in June, is outrageous penny pinching. To reassure myself I re-enquired the next day & was told it would actually be Thursday before the AC worked. In the lifts there is a sign that reads ‘19°C: the ideal temperature for a comfortable night’. And yet the hotel was quite prepared to force guests to sleep in rooms where the temperature was more like 29°c. What appalling hypocrisy. We were offered a fan, which we accepted, but suffice it to say this was not on a par with properly functioning AC. And there was no offer of financial compensation in the form of a reduction on the bill. So, if you want ‘proper’ AC, not just AC set to save hotel money, best to check it will actually be available before booking here. Less importantly, many of the USB charging ports in our room did not seem to work & v few plug sockets. Positives: - Well located for tourism. - Room, bathroom etc of a reasonable size & standard but limited storage space; having sheets on the bed as well as duvet welcome; little in the way of ‘external’ (to the room) noise. - Bar offered useful range of reasonably priced snacks. - Breakfast, much as one would expect: good range etc but my wife informs me the baked beans were cold (I did not try anything cooked/heated). Overall, were it not for the disgusting position regarding AC I would have given this hotel a quite positive review.

Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In the north of France, the air conditioning only turns on in the summer, and we had terrible cold weather. Before turning the air conditioning back on, we must have the system checked by an external company, and the rules are very strict. We didn't think there would be 2 days of intense heat. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A great wee hotel

Tripadvisor 评级 4.0/5

sg17463 家庭住宿 - 经 TripAdvisor 认证的评论

I liked this hotel. Great location, 10 mins walk from the Grand Place & the two main train stations. Lovely bar with friendly staff, nice big rooms, a nice gym in the hotel, and complementary water at reception with empty bottles which you can fill up and take to your room. Only minor grumble was that there no plug sockets at one side of the double bed, so to plug in your phone or check the time, you had to get up out of your bed to do so. Very minor grumble though. Overall, a nice hotel and I would definitely stay again.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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其他网络用户评价我们的酒店

  • 460 评论 9.5/10 位置
  • 626 评论 6.5/10 房间
  • 666 评论 9.1/10 服务
  • 334 评论 9/10 早餐
  • 233 评论 5.9/10 清洁度
  • 150 评论 5.5/10 氛围

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