Отель Maison Louise Лилль Центр, коллекция Handwritten 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 100

Гарантия
лучшей цены
Отель Maison Louise Лилль Центр, коллекция Handwritten - Image 1
Отель Maison Louise Лилль Центр, коллекция Handwritten - Image 2
Отель Maison Louise Лилль Центр, коллекция Handwritten - Image 3
Отель Maison Louise Лилль Центр, коллекция Handwritten - Image 4
36 rue de Gand, 59800 ЛИЛЛЬ, Франция

Описание

Особенности отеля

  • Отель в историческом центре города Лилль: ВЬЁ-ЛИЛЛЬ

  • Большой гараж со станциями зарядки: по одной для Tesla и для всех прочих электромобилей.

  • Семейные номера

  • Зона отдыха на террасе

  • Delicious breakfast with local flavours.

Наши номера

Расположение отеля

Отель Maison Louise Лилль Центр, коллекция Handwritten

36 rue de Gand
59800 ЛИЛЛЬ
Франция

GPS:50.642154, 3.066093

Телефон
Факс +33 3 59 57 47 99

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Bar de l'hôtel

Терраса бара no. 27 - открытое пространство с непринужденной обстановкой в Старом Лилле, где можно побаловать себя отличным местным пивом, вином и роскошными закусками.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  4.3/5  Отзывов: 1 100

Рейтинг TripAdvisor  3.8/5  Отзывов: 711

Примечание: отзывы клиентов 3.5/5

Igor A. Семьи - Проверенные отзывы - ALL

Удобный и уютный отель. Находится в стадии реконструкции, пэ нужно быть готовым к строительному шуму в рабочее время. Номер удобный, но с некоторыми эргономическими нюансами: 1) В ванной комнате крючки для одежды и для полотенец отсутствуют полностью, пэ не понятно куда день использованное мокрое полотенце.. 2) Подключение к электричеству фена для сушки волос отдельный квест. В ванной его подключать не куда, а в номере в месте подключения отсутствует зеркало... В целом, впечатление от отеля положительное и особенно хочется выделить прекрасное отношение к работе и внимание к гостям персонала ресепшн.

Dear Igor A., Thank you very much for your feedback and for your lovely words about our front desk team, it truly means a lot to us. We’re delighted to hear that you enjoyed your stay overall. We’ve also taken good note of your comments regarding the bathroom, and these suggestions have already been shared with our technical team so they can be addressed. At this point, only the area in front of the elevator is still under renovation, and it will be finished very soon. For any future stay, please don’t hesitate to contact us directly, we’ll be more than happy to assist you and make sure everything is perfectly prepared. Kind regards, Orlane Front desk team Maison Louise Lille Centre - Handwritten Collection 36, rue de Gand – 59800 Lille – France T. +33(0) 3 59 57 47 00

A series of unfortunate events

Примечание: Tripadvisor 2.0/5

Davesoa Реальные отзывы TripAdvisor

We stayed for one night in September. I chose this hotel for its central location, its four star rating and secure parking. Positive Aspects Location: Convenient walking distance to attractions and restaurants. Room: Comfortable bed, quiet at night. Parking: Secure underground car park available. Issues Encountered Our room had litter on the floor and a very wobbly, unusable table—surprisingly overlooked by housekeeping. I reported this at reception and it was promptly fixed when we were out. More seriously, the shower only produced either cold water or a trickle of hot water, making it impossible to take a proper shower. The hand basin also had very poor hot water flow and made washing in hot water almost impossible. Communication with Management I emailed the manager, Dao Zoric, and his assistant twice late in the afternoon regarding these issues and, in the second email, requested a partial refund given that this did not reflect a four star experience and did not fulfil the description of the room facilities. I did not receive a response. I again reported the water flow issues to reception before breakfast, The staff member at reception staff was understanding and came with me back to the room to see for themselves the problem before I checked out. Further emails have been exchanged, though the manager has since declined any goodwill gesture and threatened that my negative review might result in a future booking ban. This is a very odd position to take given I am offering an opinion based on my experience. After the series of unfortunate events during my stay this is an empty threat as I would not, of course, wish to stay here again. Summary While the hotel had some positive features, the attention to housekeeping and hot water issues significantly impacted our stay. There were other minor problems that cropped up that did not enhance the experience. The manager's dismissive response compounded the frustration.

Dear Mr. Watts, As we discussed on multiple occasions, solutions were offered to you upon your arrival, including relocation to another room as well as an upgrade. This solution, which could have addressed all of the issues you encountered, was unfortunately directly declined by you. Our team acted promptly to resolve your concerns. To remind you, you arrived at the hotel at 14:46, reported your issue to the reception, and the problem was promptly addressed. Then you emailed me at 17:15 to file a complaint about an issue that had already been resolved and alternatives that had been proposed but rejected. Unfortunately, our hotel does not operate under commercial threats, and we have full confidence in our teams to resolve any issues, as they are available 24/7. Furthermore, it is important to note that you reported the water issue on Monday, two days after your departure. A technical intervention could have been proposed, or alternative accommodation could have been arranged if you had reported it during your stay. For reference, here is your initial feedback verbatim, dated Friday, September 19th at 17:15: "Feedback I booked a one night stay, Friday 19th September. I was very disappointed, on entering the allocated room (107) to find a piece of litter on the floor and the small table in the room so poorly assembled it was unusable. There is no way your housekeeping team could have not noticed this. This is not the attention to detail I expect from this level of hotel. A member of staff at reception fixed the problem whilst I walked around the city during the afternoon. I will, naturally, leave a review in the appropriate place reflecting my experience." It seems that you were more focused on the potential threat of leaving a review rather than enjoying your stay at our establishment. You could have also requested a refund, which would have been approved given the circumstances, and found alternative accommodation. However, you chose to remain at our hotel and enjoy your night before resorting to further commercial threats. Given all these factors, we have decided not to welcome you back to our hotel in the future, to avoid any further inconvenience. Kind regards Dao ZORIC - Front Office Manager

Animals friendly decision, shouldn't affect me..

Примечание: Tripadvisor 2.0/5

alterego69vl Реальные отзывы TripAdvisor

4 stars hotel ?? Where did it get it? During the WW2? Rooms to small. Toilet big enough to have air to breath and far away from the sink on the bathroom to wash your hands. Corridors not so clean.. Room furniture good as a 1 star hotel in Germany. The hotel accept animals but that means when you eat you breakfast you can find the dog tail in your coffee mug...the hotel accepts the animals, but that doesn't mean the guests should suffer from that.. What if I'm allergic from the animals? Someone want to bring them in hotel far enough, but not where other people stay or eat.. Hotel accepts them, but that doesn't mean they can slip in my room. . There are some positive points as well.. Nice staff,. Good breakfast..great location.

Dear Tonino, We are sorry to hear that the services offered by our pet-friendly establishment have had an impact on your stay with us. Our establishment is currently renovating all of its rooms and common areas in order to improve the comfort of our guests. As a Green Key hotel, we don't advocate waste, and some of our amenities are available directly from reception on request, as in most Green Key hotels. We fully comply with Mercure criteria, whether in Germany or anywhere else in the world, and offer the same hospitality products. Pets are allowed in the hotel's public areas, but under no circumstances do pets interfere with breakfast meals, and our staff are happy to point this out to their owners. All our rooms are cleaned and disinfected on a daily basis so as not to affect other guests. Kind regards, Dao ZORIC - Front Office Manager

Great location and decent hotel

Примечание: Tripadvisor 5.0/5

Colettegf Семьи - Реальные отзывы TripAdvisor

We stayed during the Olympics so it was expensive. But our room was brilliant - massive for the 3 of us. Location is great and easily walkable to the metro and main square. Lots of restaurants, bars and cafes nearby. Staff brilliant, so friendly. Parking secure and reasonably priced

Thank you so much for your review! We're delighted to hear that you enjoyed your stay, especially the spacious room and our central location. It's great to know our team helped make your experience a pleasant one with their friendly service. We hope to welcome you back on your next visit, whether for another big event or a more relaxed stay. Thanks again for choosing us and for your kind words! Best regards, Orlane Reception team

Does what you need it to do but shouldn’t be 4*

Примечание: Tripadvisor 2.0/5

Tourist54170155676 Семьи - Реальные отзывы TripAdvisor

Surprised that this hotel has 4 stars. Our bathroom smelt very bad like sewage. We had two rooms and we could not close the bathroom doors in both which was pretty poor. The beds were fine and the rooms were small. All in all the room was quite outdated and the furniture a bit weird we had a table with wheels placed randomly on the room which took up lots of space.

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We take your concerns about the bathroom smell, the issues with the doors, and the outdated room furnishings very seriously. We appreciate your comments about the beds and the size of the rooms, and we will use your input to make improvements. We strive to provide a comfortable and enjoyable stay for all our guests and hope you might consider staying with us again in the future to experience the enhancements we are planning. Best regards Sarah

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 432 Отзывов 9/10 Расположение
  • 553 Отзывов 5.4/10 Номер
  • 508 Отзывов 9.2/10 Сервис
  • 5 Отзывов 5.9/10 Интернет
  • 322 Отзывов 4.9/10 Комфорт
  • 264 Отзывов 8.4/10 Завтрак
  • 144 Отзывов 6.2/10 Чистота
  • 53 Отзывов 3.6/10 Соотношение цены и качества

В сотрудничестве с Trustyou

Другие отели поблизости

Все наши в отеле в городе Лилль

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.